references
Positives
Very welcoming and friendly staff. All issues were resolved quickly and on time.Negatives
The food was fresh and varied, but they forgot to tell the cook about the existence of salt and pepper.
Answer from Windsor Spa Hotel
Благодарим за ваше мнение.Спасибо,что выбираете нас.Соль,перец на столе в ресторане и другии специи.Если перестаратся то назад не ветянеш,а приежают и диабетики для них не сильно можно острое и солёное и т.д.С уважением команда Виндзор.
Positives
Very friendly service people.Negatives
Lack of air conditioning and kettles.Answer from Windsor Spa Hotel
Благодарим за ваши оценки и отзыв. Чайники в номер стандарт можете заказать через ресепшн или горничная может вам выдать . Спасибо что выбрали нас.С уважением команда Виндзор.
Positives
My family is very happyAnswer from Windsor Spa Hotel
Благодарим за Ваш отзыв! Мы очень рады что Вам понравилось у нас и с нетерпением будем ждать Вас снова в нашем отеле! С уважением, команда отеля Виндзор.
Positives
Excellent attitude towards holidaymakers at the hotel. They helped us with the purchase of tickets to Prague and helped us with all the questions that arose. I really liked the waitress Lena, friendly, welcoming and attentive. Wonderful kitchen. I liked everything very much! Thank you!Answer from Windsor Spa Hotel
Уважаемая Raisa, мы благодарим Вас за оставленный отзыв. С радостью будем видеть Вас в нашем отеле, мы стараемся быть лучше для Вас! С наилучшими пожеланиями, команда отеля Виндзор.
Positives
My husband and I liked the staff's work. There's just too much carpet in the room.Answer from Windsor Spa Hotel
Благодарим за Ваш отзыв. Мы примем во внимание Ваши пожеланиями и с нетерпением будем ждать снова в нашем отеле! С уважением, команда отеля Виндзор.
Positives
Excellent service, the treatment is very competently selected, excellent specialists carry out the procedures and it produces results. Special thanks to our doctor, we caught a cold at the beginning of the vacation, he got us back on our feet in two days. Thanks to the maids, the room was always very clean and tidy.Negatives
1.Food. After all, they say that there are no comrades to taste, but personally we didn’t really like the food, it wasn’t tasty. 2. The service during arrival and departure was poorly organized. Elderly and not very healthy people, even after treatment, must endure this themselves. always light luggage on stairs. Buy at least trolleys for luggage.Answer from Windsor Spa Hotel
Благодарим за ваш отзыв и оценки .Мы всегда рады помочь. Вы можете на ресепшн сообщить о помощи и все в течении минуты для Вас сделаем.В отеле имеется тележка для багажа . Спасибо,что Вы оценили нашу работу.Минус принимаем в о внимание. С уважением команда Виндзор.
Positives
The interior of the hotel is very beautiful, we admired it all week. We were greeted very well by the girl Greta at the reception; after a difficult journey we found ourselves in a fairy tale. We received a midnight dinner and two reserved rooms next to each other were ready for our arrival. The doctor was very competent, attentive and strict.Negatives
There are no air conditioners, but they are very necessary. The rooms are poorly equipped for older visitors: the safe, sockets and refrigerator are very low and difficult to reach. The shower is very slippery and dangerous to be in. It is especially difficult to get in and out of the shower stall. The shower room was missing a low stool, as was the room.Answer from Windsor Spa Hotel
Уважаемый господин Feldman! Спасибо за ваш отзыв и оценки и особо за такой мини рассказ о ваших эмоциях относительно приёма и задания.Мы благодарим за ваш визит в санаторий Виндзор и принимаем заявки минуса относительно душа мы могли вам предоставить резиновый коврик для удобства в душевой. С уважением команда Виндзор.
Positives
Everything was just great. Thank youNegatives
There is only one minus with parking, it’s bad that the hotel does not provide free parking for its visitors.Answer from Windsor Spa Hotel
Благодарим за оценки и очень признательны за выбор нашего санатория.Увы но безплатная парковка непредусмотрена.С уважением команда Виндзор.
Positives
I am satisfied with everything!Negatives
No negativityAnswer from Windsor Spa Hotel
Мы благодарим Вас за оценки .Очень признательны за ваш выбор нашего санатория.С уважением команда Виндзор.
Positives
We were very glad to visit your hotel. Great location. Near the colonnades. Very attentive and responsive staff. Great team at reception. The food in the dining room is varied. I really want to go back. Thank you very much everyone for a good holidayNegatives
The procedures stated on the website are not complete. It's hard to lift luggage. The bulk of vacationers are elderly people.Answer from Windsor Spa Hotel
Уважаемая госпожа Briker ! Спасибо за ваш отзыв и оценки.Нам очень приятно будет Вас встретить снова.До вашегоследующего отпуска обезательно решим проблему .С уважением команда Винзор.
Positives
Vaseyin with thermal water. Carbon dioxide injectionsNegatives
Few procedures. Initially, 36 were provided. Then 18 were stoppedAnswer from Windsor Spa Hotel
Спасибо за ваш отзыв и оценки. Процедуры - есть два варианта пакетов Профилактика и Карловарское лечение Вы сами выбираете меньше или больше.С уважение команда Виндзор.
Positives
Very friendly staff. Central location. Good wellness program.Negatives
Dining room is not cleaned, there were leftover food and dust on the chairs all week.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung und wir sind sehr dankbar, dass Sie sich für unser Resort entschieden haben. Wir werden das Minus sofort entscheiden. Mit freundlichen Grüßen, das Windsor-Team.
Positives
Hotel locationAnswer from Windsor Spa Hotel
Благодарим за оценки и очень признательны за выбор нашего санатория.С уважением команда Виндзор.
Positives
The hotel is located 10 meters from the Colonade, the hotel is clean, the standard room is small but cozy, in 10 days the towels were changed several times and the bed sheets were changed once, cleaning was done every day, the staff was very friendly. Good and numerous treatments, 2 swimming pools and a hot, dry sauna. The food is varied and tasty. The hotel has thermal water for procedures. The tap comes out with good water to drink! We liked everything.Negatives
The ventilation in the shower was poor. We were not notified about the day of the free excursion to Prague and we were late to apply on time! The resort map is designed a little aggressively. You are subject to sanctions in monetary terms if you are late or change the procedure, but you have not encountered this!Answer from Windsor Spa Hotel
Мы благодарим Вас за ваш отзыв. Приятно что Вы остались довольны своим отдыхом. Экскурсии всегда гости обсуждают с сотрудником Санаториумс на ресепшн сами интересуют о режиме работы бюро ,что видимо кто то упустил.По поводу карты грубо составлено - этот так сказано грубо но Вы представьте если хотя бы половина гостей начнет опоздывать на процедуры и вот как работать медперсоналу.....если и случается, что орпздабт мы всегда едем на встречу . Спасибо. С уважением команда Виндзор.
Negatives
Very old carpet. No air conditioners. Hotel needs remodelling.Answer from Windsor Spa Hotel
Thanks for the feedback and ratings. The description of the room does not have air conditioning and the photo does not. We are at the start of reconstruction. Best regards, the Windsor team.
Positives
We were there for the second time. During my stay at the hotel I had only the best impressions. I was met at the reception by a very pleasant Simona. She was very polite, explained everything, told us, but due to some unfortunate mistake she put us in the “Standard” room instead of the “Superior”. Special thanks to Inga Bodnar, manager, for her responsiveness and efficiency in correcting this error. It was a pleasure to meet her and watch her work. Many thanks to the very competent Doctor Milan Kohle and the nurse for the prescribed procedures and well-designed schedule. We don’t know the names of all the medical staff, but all the nurses are just super! Beautiful city, good hotel location, friendly staff, delicious food, good treatment. Very good sauna, gorgeous swimming pool. In general, many thanks to all the staff for a wonderful 2 weeks. I didn’t want to leave. If you manage to visit Karlovy Vary again, then definitely go to the same hotel! Thank you all so much for everything!!!Negatives
Now about the wishes. The staff should have BADGES (badge, ODZNAK) so as not to write now: “thanks to the woman in the mud, in the pool, for gas injections, massage, etc.”Answer from Windsor Spa Hotel
Уважаемая госпожа Klein,мы очень благодарны Вам за ваш отзыв и оценки.Спасибо что Вы выбираете нас для отдыха и высоко цените нашу работу. Бейджики обнзательно организуем для всего персонала. С уважением команда Виндзор.
Positives
Friendly staff, family. home furnishings. The hotel is located very conveniently, close to the springs. I was satisfied.Answer from Windsor Spa Hotel
Благодарим за оценки и очень признательны за выбор нашего санатория.С уважением команда Виндзор.
Positives
Excellent hotel, right in the center. The service is excellent, the procedures are tailored individually, I liked absolutely everything. Personal thanks to the massage therapists, great professionals in their field.Answer from Windsor Spa Hotel
Мы благодарим Вас за оценки и отзыв.Приятно ,что вам понравился отдых в отеле Виндзор.С уважением команда Виндзор.
Positives
the food is varied and tasty, the waiters in the dining room are friendly and helpful, the treatment and health workers are good.Negatives
Cleaning the room took 5 minutes, old and broken furniture for which you had to pay at the end. Check and photograph everything before moving in so you don’t have to pay exorbitant amounts of money for repairs. I do not recommend this resort, the receptionist and the cleaning manager are rude.Answer from Windsor Spa Hotel
Спасибо за ваш отзыв и оценки.Персонал housekeeping свою работу делают на десят балов все номера проверяем после уборки .Вам не кто не хамил абсолютно ипрошу заметить,что менеджер по уборке русским языком даже не разговаривает так откуда пониманиехамства.С уважением команда Виндзор.
Negatives
A plumber was called to the room 2 times; the faucet in the sink and shower were leaking. Worn flooring in the room. The room's windows faced the courtyard; before breakfast, lunch and dinner, the room smelled of food when the window was open.Answer from Windsor Spa Hotel
Спасибо за ваши оценки.Технические поломки в отелях это стандартная проблемя.Наш технический отдел поломку сразу исправил.Относительно запаха в комнате и не только в комнате,запах расходиться по всему отелю,насколько мощаная вытяжка в кухне ароматы приготовления чувствуются всё же .С уважением команда Виндзор.
Positives
Good treatment, excellent food, attentive staff.Negatives
NoAnswer from Windsor Spa Hotel
Мы благодарим Вас за оценки и отзыв.Приятно ,что вам понравился отдых в отеле Виндзор.С уважением команда Виндзор.
Positives
We had several holidays with only positive emotions and wonderful impressions!Negatives
NoAnswer from Windsor Spa Hotel
Спасибо большое Вам за ответ и оценки. Очень приятно когда гости довольны своим отдыхом
Positives
We are very, very satisfied. I can recommend the hotel with a clear conscience, and I will certainly do so. I would like to thank Sanatoriums.com Windsor Hotel team.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertungen und Empfehlungen. Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren. Wir danken dem gesamten Team, dass Sie sich für unser Sanatorium entschieden haben. Mit freundlichen Grüßen Windsor-Team
Positives
We were satisfied with our stay at the hotel. Friendly staff, there's not much choice of food but it's perfectly adequate and tastes good, the location of the hotel is great. I can only recommend the hotel.Negatives
old carpetAnswer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren. Vielen Dank an das gesamte Team.
Positives
The hotel staff is polite and professional. The location of the hotel is good.Negatives
The old building, and even after renovation, room 110, where I was placed, had an unpleasant, intrusive smell of old, musty coverings and did not air out, despite the open window during the 8 days of my stay. The room was not changed due to lack of availability. They offered an improved one for an extra charge of 90 euros. but the room was noisy on the sunny side and without air conditioning, and the temperature was under 30 degrees. This ruined my stay and treatment. I will not go to this hotel again and will not recommend it.Answer from Windsor Spa Hotel
Уважаемая Ирина! Во время вашего отдыха каждый день проверяли комнату до уборки и после странного запаха не обнаружили. Ковры раз в три месяца проводим химицескую обработку.Да здание очень старое в этом году 157 лет Лазне 3 отметят.Неважно старое или новое главное как заним ухажывают..Спасибо за ваш отзыв. С уважением администрация отеля.
Positives
Very competent doctor, all the nurses are very nice and also competent. Restaurant staff was quick and friendly. We only have nice things to say at reception. All the room girls did their jobs well. We say thank you to you all and we will be back!Answer from Windsor Spa Hotel
Vielen Dank vom Windsor Hotel-Team. Wir würden uns freuen, Sie kennenzulernen. Grüße, das Windsor-Team.
Positives
Everything was super food, staff, housekeeping, reception. I was left with a wonderful holiday experience.Negatives
There is nothing. Everything is fineAnswer from Windsor Spa Hotel
Спасибо вам за ваше оценки.Нам очень приятно,что Вы остались довольны отдыхом.Благодарим всем колективом.
Positives
Excellent location, excellent drinking, clean, cozy. The maids are just smart. Thanks to the restaurant staff, everything is great there too. In general, it feels like home. Thanks to the girl on the mud, in the pool - we left a very pleasant impression. The receptionist is always helpful and helps with everything.Negatives
The girl at the baths was rude. It left a residue and a bad mood that ruined my mood for a long time. All the other girls are perfect.Answer from Windsor Spa Hotel
Благодарим за ваш отзыв и оценки.Примите извинение за поведение работника от лица администрации.
Positives
Very convenient location of the Sanatorium, many thanks to all the medical staff: Mr. Bartunek, Ms. Kot gives gas injections, Ms. Martina, and Ms. Kot. Paola makes mud applications and paraffin (if I’m not mistaken) thanks to everyone.Negatives
1. Procedures are prescribed: after gas injections - a mud compress, or after a massage, a thermal bath... 2. Several times I noticed how the staff in the restaurant whispered to each other:: look how much you gained... this applies to Lena working in the restaurant.. .. 3. an invoice is issued for completely unordered water, (10 €) 2 bottles were ordered. Then we figured it out...Answer from Windsor Spa Hotel
Мы вам признательны за вашу благодарность медперсоналу.Лена.... ох уж эта Лена.Мы искренне приносим извинение за такое поведение Елены.С уважением команда Виндзор.