references
Positives
We rested at the Crystal Hotel *, since the Bohemia was closed, the location of the hotel is wonderful, you really need to walk to the colonnade, but it’s not bad, although the hotel also has two springs. The food is good, only for dinner, drinks, even You have to buy plain water, sometimes they put a container of water with lemon, but, I don’t know, at the request of the staff, but very rarely. This is rather a negative thing. The hotel staff is friendly. We are very pleased with the Sanatorium.com team, any problem or issue is resolved immediately. If necessary, see you again. Thank you, everyone, be healthy.Negatives
In the restaurant the staff is not very friendly, only when ordering something. The plates are taken away from under your nose, the tables are simply wiped with your hand, crumbs are on the floor, a new paper napkin is put on the table. There are not enough places. In the hall near the door to the kitchen, there are containers with food, more than once people were hit by this door, even a child, the mother was indignant, to which the waiter answered: what do I see... and not what, sorry. In treatment too, not everything is normal. I don’t even want to write about everything, to say that we are simply overloaded. Hygienic measures too......, it’s very good that the dirt is natural, they bring this dirt in a bucket, which they put on a slipper and distributes the dirt over the oilcloth, the bucket on the floor, your butt gets into the place where the bucket stood, they recommend without underwear, which I will never do again. And in general, we decided to never come here again, although I can’t say that we are very demanding. No such problems arose when vacationing in Karlovy Vary.
Answer from OREA Spa Hotel Bohemia
Уважаемая Emma, прримите пожалуйста наши извинения за неудобства, которые Вы встретили во время Вашего пребывания в отеле Cristal. Мы принимаем мнения наших клиентов очень серьезно, и на этой основе мы постоянно работаем с нашими сотрудниками c целью обеспечить высокий уровень нами предлагаемых услуг. Мы высоко ценим Ваше мнение, и все Ваши примечания тщательно проверим. С уважением
Positives
1. Wonderful mineral springs in the resort of Marianske Lazne. 2. Availability of 2 mineral springs in the hotel. 3. Wonderful nature and architecture of the city. 4.Excellent hotel service with good quality food.Negatives
1. In winter, corner rooms are quite cool, especially in the evening. To achieve normal temperature we had to turn on the electric heater.Positives
an incredibly beautiful town where we had a nice walk; in our period from 11/01 to 21/01 there were very few vacationers, as an added bonus for us; the food is tasty and varied; the room is beautiful and spacious, cleaning is done daily; the staff is friendly, they did their job well; the operator organizes excursions, the trip to Prague was unforgettable, I still want to return to this hotelPositives
Kuraufhenhals was nice, staff was friendly, food was very nice.Positives
The staff in the kitchen and the dining restaurant were very accommodating. There was plenty of food and it was very good.Negatives
There was centimeters of dust under the beds. The furniture was getting old, the armchairs and chairs were quite worn.Answer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüssen aus Marienbad L. Krizova Front Office
Positives
There is no negativity, everything is at a high level! Thank you so much for taking care of your clients. We are very glad that a new service has appeared - brewing coffee in front of you at your request and baking pancakes or flatbreads! Only when information appeared about the impending threat of coronavirus did disinfectant immediately appear at the entrance to the restaurant. Just great! Such an instant response and care for their clients. Many thanks to all the service staff!Answer from OREA Spa Hotel Bohemia
Уважаемая mrs. Kovalenko, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С приветом L. Krizova Front Office
Positives
Velikolepnii Hotel,iutnii,chistii,privetlivii personal, vkusnaea eda.Spasibo zaxoro6ii otdix i le4enie!Negatives
k lecheniu v sanatorii neoxodimo dobaviti kontori krovi,mochi i davlenia,cgtobi mojno bilo realino uvideti rezulitati le4enia.Positives
👍👍👍Positives
All the medical staff, hotel and restaurant workers are very diligent and friendly.Negatives
Looks like my room was last renovated and updated 50-60 years ago. The carpeting on the floors is worn and there is an uneven surface underneath. There is no bedside electrical outlet. All the furniture and plumbing have long since outlived their usefulness. The premises need serious renovation.Answer from OREA Spa Hotel Bohemia
Уважаемый mr. Smirnov, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. С уважением L. Krizova Front Office
Positives
We vacationed with my sister in February, and for the first time in Marianske Lazne. The information on the site is completely true. Liked everything!!! Air, springs with tasty water. Even the gloomy weather did not spoil our impressions. I really liked the food at the resort. We will come again, definitely!!Negatives
It can only be noted that the pillow is very large! At my request they tried to change it, but there were no others!Answer from OREA Spa Hotel Bohemia
Уважаемая mrs. Olga, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом L. Krizova Front Office
Positives
Very good accommodation, polite staff with whom you can solve any issue. Excellent massage therapist Stanislav. I have never had such high-quality massages in any spa department (this was my seventh time in Marianske Lpzny). Not very lucky with the weather, but these are minor things The overall impression is excellent. I highly recommend this hotel. Yes, there is also excellent coffee, the restaurant was of a high standard in the morning! In general, many thanks to all the hotel staff!Answer from OREA Spa Hotel Bohemia
Уважаемая mrs. Liudmila, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом L. Krizova Front Office
Positives
Food and accommodation are very goodNegatives
for the first time in 10 years of trips to Mar. Lazne was met with such incompetent treatment by a doctor (a different doctor is indicated in your advertisement), because of this doctor I will not step foot in this hotel, in the future I will require you to confirm that the advertisement corresponds to the actual state of affairs.Answer from OREA Spa Hotel Bohemia
Уважаемый mr. Smirnov, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. С уважением L. Krizova Front Office
Positives
A very unfriendly reception, sometimes no running water when showering in the morning.Negatives
A very unfriendly reception, sometimes no water when showering in the morning.Answer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüsssen L. Krizova Front Office
Positives
Good location of the hotel, 7 minutes walk to the mineral water in the park area, comfortable accommodation, large rooms, but some cosmetic renovations would be nice, food is good, large selection of dishes, for dinner all types of meat and always fish, the waiters are smiling and good serviceNegatives
it is necessary to improve the work of the balneological center, there is a lot of workload for the employee who does the gas envelope, and also paraffin, inhalation, and at times gas injections, you waste time waiting for procedures, especially for gas injectionsAnswer from OREA Spa Hotel Bohemia
Уважаемая mrs. Shigautdinova, cпасибо за полезную и положительую обратную связь. С уважением L. Krizova Front Office
Positives
We were very satisfied.Answer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüssen aus Marienbad L. Krizova Front Office
Negatives
cleaning the room where we lived was terrible, the room was not vacuumed at all for a week, wet cleaning was done haphazardly, with one rag, the toilet was washed at night, and then the table in the room, and everything was done with one rag, bedside tables and the telephone more than once during the week. rubbedAnswer from OREA Spa Hotel Bohemia
Уважаемый mr. Kaiser, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. С уважением L. Krizova Front Office
Positives
The room was large and cozy, the bed was soft and comfortable. The food was always varied and tasty, and the staff and room service were very friendly and available. The location is ideal - in the middle of the main street, so everything is easily accessible. The treatments were generally goodNegatives
When it comes to treatments, the massage leaves something to be desired (M4)Answer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüssen aus Marienbad L. Krizova Front Office
Positives
The management in the kitchen and buffet was excellent. The entire staff was above average friendlyAnswer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüssen aus Marienbad L. Krizova Front Office
Positives
Improved dietary intake compared to previous yearsAnswer from OREA Spa Hotel Bohemia
Уважаемая Liubov, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом L. Krizova Front Office
Positives
The location is greatNegatives
The bed linen on the beds is small, sprig boxes (bed with mattress) are not very fresh, they creak terribly, you need to sleep without turning over and it’s time to do chemical cleaning. There is a lot of dust, especially on the cornices, it has already been compressed into battingAnswer from OREA Spa Hotel Bohemia
Уважаемая ms. Красюкова, cпасибо за обратную связь. Жаль, что вы не упомянули на приеме во время вашего пребывания. Мы могли исправить недостатки. C уважением L. Krizova Frotn Office
Positives
Hotel Bohemia is my favorite, I always stay there. And that's it. Thank you! Special thanks for organizing and conducting the trip to Prague! Everything was noticed! You have a great team!Answer from OREA Spa Hotel Bohemia
Уважаемая Liudmila, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом L. Krizova Front Office
Positives
everything is fine, polite staff, good treatment, convenient transfer from the airportAnswer from OREA Spa Hotel Bohemia
Уважаемая Zinaida, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом L. Krizova Front Office
Positives
I really liked the hotel. Location, breakfast and dinner, staff attitude - everything is at the highest level. We received a lot of positive emotions.Negatives
I didn’t see any consAnswer from OREA Spa Hotel Bohemia
Уважаемыe, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С приветом L. Krizova Front Office
Positives
This was our second stay in their home. We'll probably see each other again. Thank you for your hospitality and kind regards Johann and MathildeAnswer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüssen aus Marienbad L. Krizova Front Office
Positives
Very good!Answer from OREA Spa Hotel Bohemia
Guten Tag, danke für Ihre Bewertung. Mit freundlichen Grüssen aus Marienbad L. Krizova Front Office
Positives
Excellent price-quality ratio, many thanks to the restaurant staff and chef, good cuisine, wonderful service, the range has expanded compared to last year, thanks to the girls for the procedures, we had a rest and healing, we are looking forward to the trip next year.Negatives
Not entirely negative, it just left an unpleasant aftertaste when, upon check-out, they said that we drank water from the bar in the room, knowing that we had a habit of never taking anything from the bar, we were surprised.Answer from OREA Spa Hotel Bohemia
Уважаемые ,спасибо Вам большое за посещение нашего отеля. С уважением L. Křížová Front Office
Positives
Beautiful city, clean air.Negatives
The food cannot be called dietary. It is desirable to be able to order accommodation without meals and treatment, choose procedures locally and eat in a cafe or restaurant, ordering dishes based on health reasons. The buffet is contraindicated. They don’t know how to cook soups and porridges in the Czech Republic.Answer from OREA Spa Hotel Bohemia
Уважаемая ms. Zlobina, мы высоко ценим Вашy положительную оценку пребывания в отеле Bohemia. С уважением Front Office L. Křížová
Positives
It felt like home.Negatives
No.Answer from OREA Spa Hotel Bohemia
Уважаемые, спасибо Вам большое за посещение нашего отеля. Мы рады Вашей положительной оценке пребывания и рады слышать, что Вы были довольны у нас. Мы хотели бы заверить Вас, что Ваше удовлетворение является нашей приоритетной задачей, и все сотрудники OREA HOTELS & RESORTS постоянно работают над собой, чтобы предоставить гостям наилучший сервис. Мы с нетерпением ждем следующей встречи с Вами в каком-нибудь другом из наших отелей или курортов. С уважением L. Krizova Front Office
Positives
Excellent staff (we especially highlight the massage therapist Stanislav) and everyone is friendly and helpful, I liked that the hotel has a sauna.Answer from OREA Spa Hotel Bohemia
Уважаемыe, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. С приветом L. Krizova Front Office