references
Nataliya Lanska
31.05.2022
Negatives
On the official page of the hotel it is stated that the cost of parking a car on the street near the hotel is 4 €. However, the hotel employee charged us 6€. I understand that this is not a sum worth arguing over, but when I pointed out the discrepancy, this employee Bartunkova Hana got angry with me in a disrespectful tone, proving that they had just changed it. Upon arrival home, I checked it costs 4€.
Lydia Brack
04.05.2022
Positives
We really liked it in Marienbad and of course the Hotel Rahard, everything is very convenient, everything is under one roof, the procedures, the pool and the restaurant. Thank you very much for the offer for us, our group of friends, the service in the restaurant is very good, the reception too, at Any question, we can always talk! We will definitely come again with our friends to this calm, cozy hotel, like Home, Thank you very much!!!
Nonna Bairit
01.05.2022
Positives
We liked everything, special thanks to the chef for the delicious food.Negatives
NoAnswer from Spa Hotel Richard
Уважаемые гости, спасибо за прекрасный отзыв.
Valentin Milde
28.04.2022
Positives
As always everything is fine. Thank you. We'll be back soon.Answer from Spa Hotel Richard
Hallo liebe Stammgaeste, vielen Dank, wir freuen uns auf ein baldiges naechstesmal : Das Hotelmanagement
Eduard Witmaer
24.04.2022
Negatives
UnfriendlyAnswer from Spa Hotel Richard
Vielen Dank für die Zeit, die Sie sich für die Referenz genommen haben. Sie haben eines der schönsten Zimmer bewohnt, ein Zimmer mit Balkon wir haben Ihnen keinen Aufpreis gerechnet für den Balkon mit einer wunderschönen Aussicht auf Marienbader Kurhäuser, Wälder und die Berge. Dabei bewerten Sie die Unterkunft mit 3, was sehr Schade ist. Wir sind uns nicht bewusst, dass jemand von unserem Personal unfreundlich wäre. Eigentlich haben wir immer positives gehört.
Albina Vykhrystiuk
02.02.2022
Positives
Thank you very much for being here. We are very grateful for organizing our holiday and treatment. We will definitely contact you.Answer from Spa Hotel Richard
Thank you very much!
Геннадий Карпусенко
17.01.2022
Positives
Very friendly, helpful staff. Special thanks to the health workers.Answer from Spa Hotel Richard
Спасибо большое!
Галина Кестель
10.01.2022
Positives
We'll come again.Answer from Spa Hotel Richard
Спасибо большое!
Polina Kazuba
04.01.2022
Positives
Very friendly staff, good food, but there could be a bit more choice for breakfast. The applications were very good. the location of the hotel is very good. We were very happy with everything. Recommended!!!Answer from Spa Hotel Richard
Besten Dank! Wir freuen uns auf Sie wieder bald in der Zukunft!
Peter Stein
05.12.2021
Positives
Price/performance unbeatable. Very clean. Friendly staff.Negatives
Room a bit small. Beds hard. Treatments such as mud baths or CO2 baths were not prescribed and you had to buy them yourself.
Ingrid Babinski
07.11.2021
Positives
We are repeat offenders. Stayed at the hotel in October 🏨 Richard and booked again straight away. The hotel is very nice, clean and well maintained, recommended.😁⭐Answer from Spa Hotel Richard
Das freut uns natuerlich sehr! Vielen Dank, wir freuen uns jetzt schon auf Sie bald wieder!
Rolf Morgenstern
07.11.2021
Positives
Price-performance ratio is absolutely right; clean, well-kept rooms and treatment rooms, friendly staff. If you get your bearings, the location above is well known and can be overcome quickly for good pedestrians. At 84 years old, I had no problems with it, the leaves became slippery due to the rain and the paths were promptly cleared of leaves, quite pleasant.Negatives
Unfortunately there was no catering at Richard, so the guests had to leave the restaurant around 6:30 p.m. There were no more drinks after that, you shouldn't expect that from the guests, especially since this area of communication would also be useful, although the lounge was available , but there were no drinks, which was a very big deficiency in our opinion and will stop us from booking at Richard again. The trip to Prague suffered from a lack of information; those involved should be told in advance how the tour would proceed, so 6 German fellow travelers had to "endure" a Russian travel report for 2 hours and 10 minutes without interruption. That was stressful and had a negative impact on the journey. The tour guide in Prague in German was excellent - good.
Olga Brushkivska
24.10.2021
Positives
Many thanks to receptionist Hana Bartünkova!!!! She is really a professional receptionist.Negatives
It was a complete disaster in the dining room: no distance: everyone sat like fish in a can!!! And always waited an hour. A pity
Andrej Kriger
24.10.2021
Positives
We had a great time, thank you. We recommend the sanatorium!Negatives
Let's say this is not a minus, but more of a remark. There is poor internet on the upper floors.
Наталья Штурм
09.09.2021
Positives
The staff is friendly, the room is clean and comfortable. Breakfast is good.Negatives
The food is not dietary, there is too much salt and pepper in hot dishes, and vinegar in salads
Фридрих Эбель
20.08.2021
Positives
Nice room, good locationNegatives
Lack of medical supervision over the treatment (they never examined, listened to, or did a cardiogram) for the entire period of treatment. Upon admission I asked for a massage, but with reluctance they prescribed two (!) procedures. Tasteless food, all second courses were covered in sauces.
irina schäfer
15.07.2021
Positives
The location is very good, forest nearby for walks. Hotel is small and cozy, staff was friendly.Answer from Spa Hotel Richard
Danke fuer Ihre Rueckmeldung.
Nikolai Sergejew
25.10.2020
Positives
We (my husband and I) were very satisfied with our stay at the "Richard". The treatment staff is absolutely friendly and helpful. All treatments were always carried out on time and well. The food was always good and very sufficient. Sure, Covid 19 has spoiled the last two weeks, but that's a general problem and not "Richard's". Staff really tried to protect as much as possible. Thank you to the director and staff! Stay healthy! We will be back. Best regards. Maria Sergeyeva
Waltraud Dreher
05.09.2020
Positives
Beautiful room, great view from the top floor. Clean and spacious.Negatives
Food wasn't my taste. Breakfast poor, coffee poor. Massage mass processing, problem areas not taken into account. Extra booked facial treatment terrible. The beautician was casually typing on the smartphone, left the door to the hallway open so she could see everything, the smell was unpleasant, and the eyebrows were dyed too black. So be careful!!
Irene Jochim
02.09.2020
Positives
This is the second time we have stayed at this hotel, we like it and this time we were satisfied. Thanks to the staff for their work.Negatives
The only thing we didn't really like was the placement of seats in the dining room. Six people at one table is probably too much if people come from different regions and sit so close to each other. Now is the time and keeping a distance would probably not be bad.
Irina Savelyeva
26.08.2020
Positives
Particularly noteworthy is the friendliness and helpfulness of the employees; they were always there to answer any questions you might have. When it comes to food, vegetarians have a pretty bad deal, even if there are plenty of vegetables on offer. Meat dishes were always very good and varied. The comfortable beds are also very good for someone with back problems.Answer from Spa Hotel Richard
Liebe Gaeste, vielen Dank fuer die wunderbare Bewertung, wir freuen uns auf ein naechstemal!
yevgen kutyepov
22.07.2020
Positives
Friendly attitude of the staff. Good location - near the forest. The food could have been more interesting. They are a plus. We wanted to lose a little weight. It’s not the employees’ fault. WE ARRIVED FIRSTNegatives
No
Ольга Джулай
14.03.2020
Positives
The location of the hotel, the rooms, the food, the procedures, the staff, everything was at the highest level. We were on vacation as a group of 8 people, pensioners from Ukraine. Every year we vacationed in different places. But everyone is delighted with their holiday in Marianske Lazne and the Richard Hotel. We dream of coming back here again next year. Special thanks to Elena for the perfectly organized excursions to Prague, Karlovy Vary, Munich and good guides. The transfer was well organized. We arrived and departed via Leipzig.Answer from Spa Hotel Richard
Vazeni hoste, dekujeme velice za Vasi vynikajici recenzi a tesime se na Vas jiz ted opet nekdy v budoucnu!
Nadezda Murkes
05.02.2020
Positives
Everything was very good and in accordance with our expectations. We'll be happy to come again.Answer from Spa Hotel Richard
Уважаемые гости, спасибо за ваши добрые отзывы, и мы с нетерпением ждем встречи с вами в ближайшее время. Гостиничный менеджмент
Николац Бурма
16.01.2020
Positives
Everything is EXCELLENT (Treatment, accommodation, food) and most importantly, the super excellent attitude of the entire hotel staff towards us vacationers. Thank you all.Answer from Spa Hotel Richard
Уважаемые гости, спасибо за ваши добрые отзывы, и мы с нетерпением ждем встречи с вами в ближайшее время. Гостиничный менеджмент
Viktor Propp
21.12.2019
Positives
Basically, everything was excellent: procedures, food, location of the Hotel, the staff is very friendly, if everything goes well and we are alive and healthy, we wish to come again next year, maybe to the Richard Hotel.Negatives
It’s very good that you have to pay 10 Euros per hour to use the Sauna, when, for example, in other Hotels the use of the Sauna is freeAnswer from Spa Hotel Richard
Sauna za poplatek je v hotelu bezne, cena 10 € na osobu a hodinu je opravdu nizka, vzhledem k tomu, ze si vezmete klic a jste tam exkluzivne sam. To je luxus. Jinak dekujeme velice za pekny feedback.
Kanunnikova Gorelkina
18.12.2019
Positives
Our treatment holiday at the Richard Spa Hotel in November was pleasant and, most importantly, effective. Calm, almost homely atmosphere, attentive staff. Treatments, swimming pool - all on one floor. Mineral water Rudolfov Pramen in the hotel. And during the day it’s nice to take a walk to the Colonade, if the doctor has prescribed other water. The food is high quality, no frills, but with everything you need. We thank "sanatoriums.com" for organizing a good excursion. and quick response to our requests. AnastasiaAnswer from Spa Hotel Richard
Уважаемые гости, спасибо за ваши добрые отзывы, и мы с нетерпением ждем встречи с вами в ближайшее время. Гостиничный менеджмент
Vitalij Naj
25.11.2019
Positives
The HOTEL is very clean..the bed is white..clean...The food is varied every day...I really liked itNegatives
The procedures begin very early...7.00...and by 12.00 you are already free...Answer from Spa Hotel Richard
Уважаемые гости, спасибо за ваши добрые отзывы, и мы с нетерпением ждем встречи с вами в ближайшее время. Гостиничный менеджмент. При следующем посещении вы можете связаться с медсестрой заранее, чтобы сообщить, в какое время дня вы планируете процедуры.
Борис Третьяков
23.11.2019
Negatives
It's not very pleasant to have dinner on the second shiftAnswer from Spa Hotel Richard
Во время вашего следующего визита вы можете связаться с главным официантом заранее, чтобы сообщить вам, когда ваш обеденный график удобен :
Igal Hortok
16.11.2019
Positives
Everything was greatNegatives
NoAnswer from Spa Hotel Richard
Уважаемый гость, большое спасибо за прекрасный обзор. Нам очень приятно.