references
Maria Bojarinzew
12.05.2024
Positives
A big compliment to the kitchen, it was very tasty.
Wolfgang Krause
12.05.2024
Positives
The staff, nurses and doctors were all very friendly and accommodating. The treatments were very good. The food tasted very good. The rooms were very clean and tidy. The location is unbeatable - you walk out the door and you are in the middle of the pedestrian zone. The ambience of the house takes you back to times gone by, which we really liked.Negatives
Unfortunately, the Savoy does not have a single parking space of its own. In room 171, a single room was converted into a double room by pushing in a second bed and then rented out as a single room, which meant that there was hardly any space in the room. The male receptionist was very unfriendly. Very difficult access to the treatments at Haus Goethe, I have severe mobility problems. There is no beer in the minibar. When picking up from the door, 8 people on the bus is simply too many.
Brigitte Jänchen
06.05.2024
Positives
I was in Franzensbad for the 15th time - that says it all. The first time at the Hotel Savoy. We really liked it. If I stay healthy, I would book at the Hotel Savoy againAnswer from Spa Hotel Savoy
We are pleased that you were satisfied at the Savoy Hotel and look forward to your next visit
Andre Steinhauer
29.04.2024
Positives
We spent a week in the hotel and were happy with the medical staff. They were all friendly and helpful. Breakfast was good, lunch and dinner were OK, but the selection of salads was not that good, always the same throughout the week.Negatives
We were not satisfied with the room cleaning, the sheets were not changed for the whole week. The carpet in the room was stained. The whole hotel was showing its age and not four stars.Answer from Spa Hotel Savoy
Thank you for your review. We will focus more on the quality of cleaning. We look forward to you visiting us again and seeing the improvement for yourself
Karl-Heinz Küttner
22.04.2024
Positives
Music event in Lobby BarNegatives
Parking fee too high for very distant car parkingAnswer from Spa Hotel Savoy
Unfortunately we were denied parking by the city council. We will fix the problem before your next stay
Alexander Kromm
20.04.2024
Positives
Everything was very goodNegatives
It’s a pity that instead of Russian channels (TV) there are Ukrainian ones. NOT MINEAnswer from Spa Hotel Savoy
We do not have the opportunity to influence the composition of TV channels
Alexander Ryvkin
17.04.2024
Positives
I would really like to send my daughter and grandson to your sanatorium somewhere between July and mid-August. But they live in St. Petersburg. I don’t know how to get a visa nowNegatives
This is not the first time I have used the services of your sanatorium. However, if before the sanatorium had its own parking spaces, this time there were none. I had to leave the car far from the sanatorium, and for me, as a disabled person, it was difficult to walk from the parking lot.Answer from Spa Hotel Savoy
Unfortunately, the city council refused to allow us to park. We will fix this before your next stay
Anni Taege
14.04.2024
Positives
Good, varied food, great treatments also in terms of the roomsNegatives
The swimming pool can only be used from 3pm onwards, even though no treatments have been carried out beforehand. It would be nice if you could swim beforehand, but it wasn't possible despite asking!Answer from Spa Hotel Savoy
Thank you for the idea, we will try to change it for your next stay. Thank you
Gerwin Krauledat
07.04.2024
Positives
I had imagined 8-9 mud treatments and drinking cures in the 3 weeks, which were not carried out. Was there no possibility? I also developed a type of kneecap inflammation in the 3rd week, which was treated with anesthetic injections. Was there no alternative treatment? Since it seemed to me that these incidents were known, was there no possibility of prevention? On the whole, I was very satisfied and am planning another orthopedic cure next year.Answer from Spa Hotel Savoy
Thank you for your review. We will not comment publicly on health issues. If you have any questions about treatment, we will be happy to discuss the situation with you individually
Vitaliy Lutz
29.03.2024
Positives
1. Very good treatments, qualified medical staff. 2. Very clean room, cleaned very well every day 3. Bed linen and hand and bath towels were changed on time 3. Very friendly staffNegatives
1. There is less time between treatments and you still have to get breakfast in time. That was very hard on our bodies. 2. On March 26th, 2024, I ordered a cold platter with smoked fish for dinner. I suspect that the fish was not fresh and I felt sick during the night (diarrhea, vomiting and stomach pain). 2. The schnitzel and baked meatballs were very hard, spinach lasagna was burnt. 3. The sausage selection was not labeled - we couldn't eat it at all because we are not allowed to eat pork. 4. The menu did not say what kind of meat the meatballs or cold platter were made of. 5. The carpet in the room was very old, with lots of old stains.Answer from Spa Hotel Savoy
Thank you for the review, we will look into the situation. I believe that everything will be fine next time we stay
Frank Schmidt
25.03.2024
Positives
We liked it very much. The staff was very nice and accommodating and the treatments offered were great.Negatives
Unfortunately, the bathroom is getting quite old, so it no longer meets today's standards. There were also silverfish in our bathroom. Unfortunately, only a few employees at the reception speak German.
Peter Mika
16.03.2024
Negatives
It would be nice if there were approved parking spaces in front of the hotel for the time when luggage is unloaded or loaded upon arrival and departure.
Nikolai Reiswich
07.03.2024
Positives
Everything was very, very good, we were satisfied.
Tatjana Schnell
13.02.2024
Positives
Thank you! I liked it very much! I'll be back and would be happy to recommend this hotel!Answer from Spa Hotel Savoy
Dear Tatyana, We are glad that you were satisfied with our accommodation, and we hope that you are satisfied with our other services. We look forward to your next visit soon. for the Savoy Hotel team Jitka Stützova Hotel manager
Iurii Chichinejdi
10.02.2024
Positives
Everything is fine!Answer from Spa Hotel Savoy
Dear Mr Chichinejdi, Thank you for your review and we are very pleased that you were satisfied with us. for the Savoy Hotel team Jitka Stützová director
Viktor Komar
04.02.2024
Positives
Everything was amazing!!!Negatives
No.Answer from Spa Hotel Savoy
Dear Victor, Thank you for your rating and we are glad that you were satisfied with your stay at our hotel. We look forward to your next visit for the Savoy Hotel team Jitka Stützova Hotel manager
Jürgen Schneider
04.02.2024
Positives
We liked everything. In a short time we managed to relax our soul and body. And we are very pleased with the pool, Aquaforum, Thank you!
Friedrich Keller
25.01.2024
Positives
The Hotel Savoy is located in the city center of V. Franzen's bathroom. Very cozy, bright room with a view of the city. Very cheap, monitored parking spaces at the train station €3 per night, even cheaper from 2 weeks onwards, about a 10 minute walk to the hotel. In the city there is a beautiful children's playground, very nice parks, pedestrian paths, a lake. Clean city, we still enjoyed the Christmas decorations. The food was good, we had VP, that was too much, staff nice.Negatives
Good afternoon, we were overall satisfied with our stay from January 3rd, 2024 to January 16th, 2024. but on Saturday January 13, 24 we both (my husband and I) had Moor treatment in room 7, I at 8:00 a.m., my husband at 10:00 a.m., which was carried out by Barbara Pelikanova, her treatment had us very disappointed We spent the remaining few days there, but we didn't book the offer from November 17th to December 8th, 2024 for Z.252. (Family name Pelikanova may not be spelled quite correctly?)
Тамара Прима
14.01.2024
Positives
Very cozy hotel. Large selection of procedures provided. Russian-speaking doctor Olga is an excellent professional, kind and sympathetic person. I really enjoyed the treatment and relaxation.Negatives
No
Marina Belke
07.01.2024
Negatives
Very dirty and bad food. New Year's Eve was terrible
Sylvia Neubauer
06.01.2024
Positives
The staff was friendly and helpful. The treatments were pleasant and healing.Negatives
The room was basically not cleaned during the entire stay. All that was needed was to fold the duvet, change towels once and refill toilet paper. We cleaned used glasses ourselves. For an apartment the room was very small and cramped. The carpet was very old, looked appropriate and smelled a bit. The food was actually subpar! Even if you didn't have any major expectations of the food in a 4-star hotel, you were still very disappointed. The salad buffet offered the same selection throughout the entire stay. There was basically no dessert buffet: there were either dry cookies or dry cakes, each with no choice (only one type) and not in sufficient quantities; the dessert buffet was often empty by 6 p.m. The food itself was tasteless, the mashed potatoes were made from a bag of water, the meat was dry and tasteless, the vegetables were overcooked, the sauce was watered down and overall not edible. For this reason, we often enjoyed the very good Czech cuisine when we were out. The breakfast buffet always offered the same offering. The eggs were boiled blue, the scrambled eggs were runny, the same offer of sausage and cheese, a single offer of a bowl of yoghurt and dry cake. Overall, the food was in no way equivalent to a 4-star hotel. Unfortunately we have to agree with the previous negative reviews. The so-called wellness offer refers to a small sauna and a swimming pool with rather cold water. There are no opportunities to relax or lie down. With the presence of 4 people, this uncomfortable wellness area is already overcrowded.
Jochen Picht
04.01.2024
Positives
The treatments were excellent.Negatives
The Hotel Savoy is not particularly suitable for disabled people for structural reasons.
Amalia Schmidt
21.12.2023
Positives
I was satisfied, the staff was friendly, the restaurant could have been better if the workers spoke better German and Russian, sometimes there were problems, in general it was good, I would recommend this sanatorium.
Lilia Schwarz
18.12.2023
Positives
I was there from 12/10 to 12/16/23 and I have nothing to complain about.
Nataliia Kyrychuk
08.12.2023
Negatives
I don’t recommend Savoy, my son was booked into 2 rooms at the same time, and upon check-in they were told to pay for the room again, although there is a document about payment on the day of check-in. There are incompetent reception staff here, we couldn’t leave the hotel for 40 minutes, although a taxi was already waiting for us. We need to sue them in an international court for moral damages. Ruined all the good impressions.
Natali Ritter
06.12.2023
Positives
I stayed in this hotel for 2 weeks, everything was good, especially the treatments.Negatives
Food always lukewarm, and not a great selection, it could be better, it's a shame.
Irina Kühn
05.12.2023
Positives
The hotel is located in the city center, not far from the healing springs. One source, "Stanislav", is led directly to the hotel, which is very convenient.
Gerhard Koenig
20.11.2023
Positives
Good value for moneyNegatives
No parking spaces near the house
Willi Benke
17.11.2023