references
Positives
It's my first time in Carlsbad and I'm very positively surprised. The hotel is great. The city is very beautiful with lots of walking opportunities. The treatment and the staff are perfect.Negatives
There were a few little things but they are unimportant
Answer from Grandhotel Ambassador
Liebe Frau Rashitova, sehr nett, Ihre Wörte zu lesen, hoffentlich, Sie besuchen uns nochmal. Mit Grüssen Maria
Positives
Very good and high-quality room furnishings, comfortable mattresses, clean and spacious rooms. All requests for settlement were fulfilled. The food is at a high level. The chefs cook very tasty food, there is a large selection. We also really liked the location, we had a great walk around the resort, enjoying the nature and beauty of Karlovy VaryAnswer from Grandhotel Ambassador
Dear Mrs. Silych, thank you very much for your assessment, we hope to see you again with us. Best wishes Maria
Positives
Wonderful wellness center, wonderful breakfasts and dinners, very friendly employees. We'll definitely be back!Answer from Grandhotel Ambassador
Dear Mrs. Birche, we were pleased to read your assessment and look forward to meeting with us again. Best wishes Maria
Positives
Treatments were very well organized, no waiting times, everyone was friendly and helpful, almost everyone could speak or understand Russian, and the food was tastyNegatives
A bit too far to colonnades and parking is too expensiveAnswer from Grandhotel Ambassador
Liebe Frau Saginajko, sehr nett, Ihre Wörte zu lesen, herzlichen Dank für Ihren Besuch, hoffentich, nicht letztes Mal... Mit freundlichen Grüssen Maria
Negatives
We stayed in the hotel for 2 weeks in room 309 Junior Suite, the air conditioning only ran one day after several conversations with reception and the answer was always the same, the mechanic and the 35-40°+Answer from Grandhotel Ambassador
Hallo, Herr Wedel, unsere tiefe Entschuldigung, doch leider reicht die Leistung der Klimaanlage nicht aus, wir planen, die Kapazität nächstes Jahr wesentlich zu erhöhen. Vielen Dank für Verständnis! Mit herzlichen Grüssen Maria Benakova,
Positives
Overall, I liked everything. The medical staff is very polite, they do their job perfectly. Thank you very much.Negatives
The coffee for breakfast was not tasty. For a 4* hotel there was not enough good coffee. The safe in the room did not work. We were also not happy with the opening hours of the sauna. But overall we were pleased.Answer from Grandhotel Ambassador
Уважаемый господин Eremin, постараемся улучшить работу наших сотрудников в ресторане и велнесс и , приглашаем Вас посетить нас вновь и узнать лично, если ситуация улучшилась. С желанием здоровья и успехов Мария
Positives
Thank you, we really liked it. We are planning to come in the spring.Answer from Grandhotel Ambassador
Уважаемый господин Bernhardt,, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
I would like to express my special gratitude to the doctor Natalya Larina for her professionalism, sensitive approach and competent prescription of procedures. All the staff during the procedures are very friendly, they work with understanding and desire. The transfer is also excellent. We met him, despite the long delay, and delivered him to the airport on time. Thank you.Negatives
I cannot help but note that it affected me personally and left a negative aftertaste in my soul. I will talk about the worker who distributes procedures. Sorry, I don’t remember her name, but the one who is older in age. I had a package of 21 procedures and two meetings with the doctor. After the appointment and massage on the first day, an allergy to the oil began, and I asked to make an appointment with the doctor. I asked several times, is the second meeting free? They crossed out electrotherapy and made an appointment with the doctor at this time. It turned out that one procedure was taken away from me, leaving 20 and two meetings with the doctor. This is not pleasant, and I suffered because of the cancellation of the flight and, instead of July 7, I got there only on July 9. Everything was paid from July 8th to July 15th. There was also a long time interval between procedures, despite the fact that there were few people in the hotel. I was treated at Windsor twice and decided to return to this hotel again next time.Answer from Grandhotel Ambassador
Уважаемая госпожа Lagovsky, нам очень жаль, что Вы недовольна услугами СПА,. Но у нас информации, что чотя Вы приехала 2 дня позже, врачь решила с Вами всретиться индивидуально в субботу и коллега на рецепции все Ваши пожелания решила быстро и без задержек. Мы постараемся улучшить работу наших сотрудников на СПА рецепции, но если Вы решила снова вернуться в отель Виндсор в следующий раз, желаем Вам много позитивных впечатлений. С желанием здоровья и успехов Мария
Negatives
Hello, on June 25th, 2022 a cleaning lady stole my golden ring in room 115. Then I immediately reported it to reception. Good thing the cleaning lady gave the ring. People always look after their things. Thanks.Answer from Grandhotel Ambassador
Sehr geehrte Frau Eckart, wir widersprechen Ihrer Behauptung, dass das Zimmermädchen Ihren Ring gestohlen hat. Es wurde sofort im Bademantel gefunden und an der Hotelrezeption übergeben. Doch wir hoffen, dass Sie mit dem Aufenthalt im Grandhotel Ambassador zufirieden war. Mit Grüssen Maria
Positives
Service at the spa is at the highest level. Everyone is very friendly. I am very pleased with the treatment.Negatives
The food is disgusting. Not tasty, monotonous, not high quality. The assortment is very poorAnswer from Grandhotel Ambassador
Уважаемая госпожа Sokolovsky, постараемся устранить проблемы с питанием и будем надеется на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Junior suite 50 m2 size good 2 televisions Extra toilet with bidet Bathroom 2nd toilet Floor heating Heated towel rail Bathtub with shower okNegatives
Not handicapped accessible No access ramp at the entrance with several steps! Dinner hardly good canteen 1 container of fish killed for the second time while preparing 2 containers of the simplest dishes 1 container of soup Breakfast ok German-speaking staff rarely Parking about 50 meters away, no journey when unloading luggageAnswer from Grandhotel Ambassador
Sehr geehrter Herr Widmer, es tut uns leid, dass Sie mit dem Restaurant nicht zufrieden waren. Doch wir sollen bemerken, dass im Hotel die Auffahrtsrampe und Sondereingang für Behinderte zur Verfügung ist. Schreiben Sie bitte beim nächsten Mal Ihre Wünsche als Sonderwunsch direkt in die Reservierung und wir werden uns bemühen, Ihnen die Anfrage auf jeden Fall zu erfüllen. Vielen lieben Dank für Ihr Versändnis! Mit freundlichen Grüssen Maria Beňáková, Reservierungsabteilung
Positives
There were many applications and they were very positive, as was the staff. The hotel is also in the center and therefore the walk to the springs was not very far. A spa stay in Karlovy Vary is always worth it!Negatives
Hello, we have stayed at this hotel several times. We couldn't really complain. But this time it was a little different. When we arrived at the hotel we were not given the room floor we wanted, even though there were many empty rooms on that floor. It was only through our persistence that we got a desired room on this floor. One could not speak of friendliness in this situation. The fact that our room cards didn't work properly for the first few days was another annoyance. We had to have our room cards reactivated several times. Everything is not guest friendly!Answer from Grandhotel Ambassador
Sehr geehrter Herr Kohler, es tut uns leid, dass Sie mit dem Personal nichzufrieden waren. Schreiben Sie bitte beim nächsten Mal Ihre Wünsche als Sonderwunsch direkt in die Reservierung und wir werden uns bemühen, Ihnen die Anfrage auf jeden Fall zu erfüllen. Vielen lieben Dank für Ihr Versändnis! Mit freundlichen Grüssen Maria Beňáková, Reservierungsabteilung
Positives
Very clean and quiet hotel in a central city location. Treatment staff are excellent, friendly and very professional.Negatives
The entire service staff in the restaurant was very puppet-like! No friendly faces or greetings. Reactions only when spoken to directly. Very impersonal. Drinks at lunch and dinner inadequate. Just water, kefir and tea/coffee.Answer from Grandhotel Ambassador
Sehr geehrter Herr Kolberg, es tut uns leid, dass Sie mit dem Personal nichzufrieden waren, doch wir sollen bemerken, dass 4 Getränke zum Mittag- oder Abendessen voll und ganz die Anforderungen an Hotels der Kategorie **** Superior erfüllen. Bei Unzufriedenheit wenden Sie sich bitte beim nächsten Mal an die Restaurantleitung, sie werden Sie auf jeden Fall zufriedenstellen. Danke für Ihr Verständnis! Mit freundlichen Grüssen Maria
Positives
Everything was good, we can recommend the hotel.Negatives
We were not happy with the reception. Parking fees were charged on the bill even though we don't have a car. There were also problems with the bill; we had to pay extra when we left because the employee couldn't handle the bill.Answer from Grandhotel Ambassador
Sehr geehrter Herr Gaube, lieben Dank für Ihre Bewertung, wir werden uns bemühen, die Qualität unserer Arebeit zu bessern. Mit freundlichen Grüssen Maria Beňáková
Positives
I'll be brief, everything was very good, thank you very much, only positive emotions....Answer from Grandhotel Ambassador
Уважаемый господин Schneider, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Everything perfect, very nice staff.Answer from Grandhotel Ambassador
Sehr geehrter Herr Milberger, sehr nett, Ihre Wörte zu lesen! Wir laden Sie nochmal, uns zu besuchen. Mit herzlichen Grüssen Maria
Positives
I liked everything very much. Food, comfort in the room, swimming pool, saunas, everything is very great. The procedures at the request and advice of the doctor were the same, the work of the staff was always at the highest level. I hope we will come again.Answer from Grandhotel Ambassador
Уважаемая госпожа Eifert-Ladey, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Varied food and good therapy. Very polite staff.Negatives
Didn't like the pillows.Answer from Grandhotel Ambassador
Уважаемая госпожа Schall, мы с удовольствием прочитали Вашу оценку и будем надееться на новую встречу у нас. Мы планируем поменять подушки в отеле в течение етого года. С наилучшими пожеланиями Мариа
Positives
Hello, this is our third time at this hotel, we like it. The doctor and medical staff work professionally and quickly, the kitchen and waiters are great. The trip to Prague was very well organized, Irina and the guide Valentina were great. I recommend it to all my friends and acquaintances.Answer from Grandhotel Ambassador
Уважаемая госпожа Kindt, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
A nice staff. It was cooked very well. The spa treatments were well organized and with professional staff. Monitored parking lot. Generally we were satisfied.Negatives
Getting to the hotel by car was not easy. It was very difficult for older people like us to get to the hotel with our suitcases from the hotel parking lot. Arranging the trip to Prague with the hotel reception was difficult. We didn't take the trip although we were really looking forward to it. The bed sheets were not changed after three days only after our intervention was made.Answer from Grandhotel Ambassador
Sehr geehrter Herr Bielak, lieben Dank für Ihre Bewertung, wir werden uns bemühen, die Qualität unserer Arebeit zu bessern. Mit freundlichen Grüssen Maria Beňáková
Positives
You can only rate everything positively!!!!! There is nothing to complain about. It was a very relaxing cure. I would like to thank the entire staff againAnswer from Grandhotel Ambassador
Sehr geehrte Frau Schmidt, sehr nett, Ihre Wörte zu lesen, wir laden Sie noch einmal herzlich zu uns ein! Mit herzlichen Grüssen Maria Beňáková
Positives
The sanatorium is located in the very center of the tourist area, the room was excellent, large with a comfortable bed.Negatives
The inside of the sanatorium is quite gloomy, probably due to the design. The dining room is generally weak. Both in area and in the range of dishes.Answer from Grandhotel Ambassador
Уважаемая госпожа Simahina, мы с удовольствием прочитали Вашу оценку и будем надееться на новую встречу у нас. Постараемся улучшить работу нашей столовой. С наилучшими пожеланиями Мариа
Positives
Only positive emotions.Answer from Grandhotel Ambassador
Уважаемый господин Schneider, мы с радостью прочитали Вашу оценку и будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
I liked absolutely everything, very good hotel.Answer from Grandhotel Ambassador
Уважаемая господин Wiesner, мы с удовольствием прочитали Вашу оценку и будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Polite, friendly staff.Answer from Grandhotel Ambassador
Уважаемая госпожа Mann, большое спасибо за Вашу оценку, будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Wonderful doctor - attentive, professional. Very good nurses. We worked on holidays - this distinguishes Ambassador from other hotels.Negatives
Unstable internet, disappeared 2 times within 10 days, impossible to work.Answer from Grandhotel Ambassador
Уважаемая госпожа Bobrovskaja,, постараемся устранить проблемы с интернетом и будем надеется на новую встречу у нас. С наилучшими пожеланиями Мариа
Negatives
Cool water in the pool. Poor room cleaning.Answer from Grandhotel Ambassador
Уважаемая госпожа Zabrudskiy, постараемся улучшить работу наших сотрудников, приглашаем посетить нас вновь и узнать лично, если ситуация улучшилaсь. С наилучшими пожеланиями Mariа
Positives
honey. the staff is just super, the accommodation too, the hotel is 4 stars, but unfortunately the food is not. And we were happy. Thank youAnswer from Grandhotel Ambassador
Уважаемая госпожа Genrih, постараемся улучшить работу наших сотрудников в ресторане, приглашаем посетить нас вновь и узнать лично, если ситуация улучшилась. С желанием здоровья и успехов Мария
Positives
Nice staff, nice hotel, good location, not far from the promenade, family friendly, recommended.Answer from Grandhotel Ambassador
Sehr geehrte Frau Gabaidulin, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
This was our first experience of staying in sanatoriums in the Czech Republic in general and KV in particular. The Sanatorium website was our lifesaver. It was through him that we received information and the opportunity to book at prices better than direct at the hotel, and also received advice from doctor Elena Khorosheva, who helped us make our choice. We chose the Grand Hotel Ambassador based on the criterion of comfort/price for our stay and a wide range of treatments for the musculoskeletal system. For Mom. At the age of 85, the choice fell on the Krivan Sanatorium. which is located in close proximity to the springs. +++++ Doctor Natalia, her professionalism. attention and support, as well as all the staff of the new (5 years in operation) physio and SPA complex of the hotel. Let's name only a few names that have stuck and remained in our hearts: nurse Marina, Katarina, physiotherapist Vera and and and... Many thanks to all the female staff of the Physiocenter!!!Negatives
- Small hall/dining room, I think that due to the incomplete occupancy of the hotel this auxiliary hall was used. +- Depending on the desire and ability to walk: to the springs 1-1.5 km one way x 3 times a day. We averaged 12 km a day with walks through the forest and we were happy about it!Answer from Grandhotel Ambassador
Здравствуйте, если вместимости ресторана недостаточно, мы также можем предложить размещение на первом балконе нашего Орфея. Отель расположен прямо в центре города, поэтому все под рукой, супермаркеты, рестораны, аптеки или автовокзал. Кроме того, отель имеет собственную парковку вместимостью 44 места.