references
Наталья Л.
22.03.2016
Positives
Everything in the hotel is new, furniture, bedding, plumbing. Cool nightclub with live music. A very beautiful theater hall (it’s a pity that there wasn’t a single concert all March). The food is very dependent on the change of cooks. There was one shift during which it was a pleasure to eat (and the dishes were replenished on time and were very tasty and varied), but this shift happened approximately once every 3 days. Dr. Irena Tsipova is a very attentive and positive person. The girls at the spa are all attentive and smiling (but this depends on your attitude towards them). Cleaning is just 5+. In addition to cleaning during the day, they come in the evening, make the bed and leave two chocolates. Linen is changed every three days. Bathrobes upon request. You can freely use the swimming pool and sauna. By the way, they are almost always empty.Negatives
The big minus for us was the lack of any drinks other than water at lunch. Even tea is paid, despite the fact that there is a sufficient number of desserts (try washing down the cake with cold water...). It’s a long way from the sources, but for us it was more of a plus than a minus. The pool was not working for several days in a row. I didn't like the cads at all in the sauna complex. If you sit, your feet are cold and your head is hot. If you lie down, the bench is a bit narrow and you slide off (although I’m not big at all). And a very unpleasant smell. To be fair, I must say that the sauna is excellent. Well, the weather in March, of course, is so-so. .. Damp, gray, sunny in 18 days and relatively warm (about 12 degrees) it was only 2 days. The rest of the time it’s about plus 5-6, and in the mornings it’s 0.
Elena G.
21.03.2016
Positives
Very clean, the staff is polite, their work is very well organized. I would also like to note the quality of food: it is planned for people who came for treatment.Negatives
Therapeutic gymnastics are not organized. The pool was not working. Noisy music from ongoing events interfered with a night's rest.
Svetlana P.
17.03.2016
Positives
Very good level of service, treatment and food. Friendly and helpful staff. The services fully comply with the standards. Many thanks to all the hotel staff for a great time.
Sergey S.
16.03.2016
Positives
Excellent complex: treatment + accommodation + food! The procedures are pleasant and not burdensome. Before visiting a doctor, think about what you want to focus on in treatment, otherwise you will be given an average package!
Tamara B.
16.03.2016
Positives
We stayed at the Ambassador Hotel for 17 days in January. The building has been superbly restored and reconstructed. The hotel has comfortable rooms, a convenient treatment center and a spa area with a swimming pool and saunas. The location of the hotel is very convenient: it’s close to the springs (a quick 10-minute walk), and close to bus stops, as well as close to the train station, which made it possible to travel around the Czech Republic on weekends. I really liked the attitude of the staff towards us. And I was captivated by the doctor, Irena Tsipova, with her charm and professionalism, who prescribed the procedures very optimally. We celebrate the massage therapists Philip and Monika, the nurse Petra, the staff Felicia and Nicole, and Margarita and Ondrej at the reception. Very diligent maids. The food is varied and of high quality in an excellent restaurant with attentive waiters. The highlight of the holiday were the concerts of the Karlovy Vary Symphony Orchestra in the beautiful gala concert hall. We have been at home for a month now, we are happy to remember our 17-day stay in a fairy tale and are planning our next vacation in this wonderful hotel. We recommend.Negatives
During the 17 days of stay, no shortcomings were found.
Irina B.
14.03.2016
Positives
The hotel is very beautiful, clean, new furniture, bed linen, snow-white towels. The food in the restaurant is good, you could choose fish, meat, poultry. Always fresh wax. The medical staff was friendly, if any questions arose, they were always willing to help. The location of the hotel, in my opinion, is very convenient: it’s 1 km to the Colonnade, you go and drink some water, which is highly recommended when drinking mineral water. There is free parking near the hotel. In general, the holiday was very pleasant, I will definitely come again! :-)Negatives
The only downside I can note is that upon arrival I was not able to immediately get an appointment with a doctor; I only started drinking water on the third day. And I also didn’t like the atmosphere in the Kakadu bar, which is located in the hotel. The fact is that smoking is allowed in restaurants and cafes, so I couldn’t sit for more than five minutes, but I wanted to :-) :-) :-). There is live music at the bar. We went to Kakadu a couple of times and didn’t go again because it was smoky.
Seider A.
14.03.2016
Positives
Everything was at a good level, except for the food.Negatives
For such a hotel, the food was poor. There was a poor choice of salads, meat (only 2 types), there was almost no dessert. The food ran out quickly and you had to constantly ask. Only the breakfast was good. If you continue like this, you will not have clients.
Marat I.
14.03.2016
Positives
Extremely wonderful location of the hotel! Just in the middle of the city center, and at the same time you need to walk to get your sips from hot springs (which is actually strictly recommended by doctors!). Lovely and friendly staff in the hotel taking care of you all the time! Additionally big thanks from chocolate lover, for evening chocolate bites indeed! I was very grateful seeing of working with me professional and confident doctor and nurses. New equipment was recently installed in hotel spa, what gives you more guarantee of safely and quality of procedures. I was congratulated for my stay in the hotel (in German, but still) – it’s very pleasant from the hotel management! Definitely will come back and recommend this hotel to all my friends and relatives!
Людмила .
12.03.2016
Positives
A wonderful team, everyone is very attentive and does their difficult job well, starting from the reception (Natalia received me and Margarita saw me off - both are highly professional and with great warmth) and ending with cleaning the room - they did it impeccably, trying not to disturb me. The restaurant staff also deserve an excellent rating - excellent cuisine, especially desserts - such variety and delights! Well done. And special thanks to you - Sanatorium.com. - you know how to show in the best way what is called “the product face”.Negatives
turned out to be a negative for me (considering my age) - the distance from water sources, but this is also surmountable in the end, but the location of the treatment center is not the best (here it was in vain to save on “space” - the baths are not equipped, as expected, with couches for short rest after their appointment, and the cabins for electrical procedures (lymphatic drainage, for example) are narrow and therefore not convenient for patients, while, for example, the spinal traction room takes up an excessively large space - the technological features of the treatment procedures are not taken into account during the reconstruction. .but taking into account the efforts and responsiveness of the nurses, the result of the treatment is still positive and many thanks to the entire team!!!
Zamzagul P.
09.03.2016
Positives
The hotel is very good, clean, everything is new. There are no foreign odors, if someone is sensitive to them. The room is very good, everything you need is there. We took 2 meals a day - breakfast and dinner, which was more than enough. The food is delicious, lots of vegetables, which is very good for those who are serious about healthy eating. There are also a lot of delicious pastries that are tempting. The procedures are laid out conveniently. Despite the fact that the pool is not that big, there weren’t so many people that we had plenty of time to swim. A very pleasant experience overall.Negatives
For me personally there are no negatives
Vasilii K.
09.03.2016
Positives
Nutrition. Room cleaning.Negatives
This is the House of Culture named after "People's House"! The hotel seems to have nothing to do with it. Buffets are held and the cafe and bar are not available to hotel guests. Music from buffets in all rooms until 2-3 am. In short, “scoop” in Czech. I was surprised by the closure of access to the Kakadu bar and the Grand Cafe, except for buffets, due to the fact that VIP guests are relaxing, and hotel guests are not allowed to enter! At the reception they recommend bars in other hotels! If this establishment is assessed as a hotel, then for groups like “tumbleweeds” it is from China.
Victor K.
09.03.2016
Positives
Friendly staff, good service and food, very good cultural programNegatives
In the absence of the chief doctor (due to a 2-week vacation), medical care was scheduled only on the third day, sometimes the procedures were slightly delayed.
Лариса Щ.
04.03.2016
Positives
I liked the kitchen. Varied, tasty, corresponds to the status of the hotelNegatives
Indifferent staff. Very noisy. The radio plays loudly around the clock. When the music bar is open, the noise continues until 2 am, making it impossible to fall asleep. It is very noisy during the procedures, it is impossible to have the procedure calmly (the radio plays loudly, due to the lack of isolation of the rooms, any rustling noise can be heard. This is annoying. Oxygenometry procedures are carried out practically in a bathhouse. Looking at naked Germans is a little pleasure. This is a long procedure and it should conducted privately.
Михаил .
04.03.2016
Positives
Special thanks to the sanatoriums.com team for the clear, well-coordinated organization of the trip without any glitches or hiccups. I am sure that next year’s trip, for which I hope, will be prepared at the same high level.Negatives
The only thing that let me down a little was room 308, where I was accommodated. He's kind of "clumsy", like the letter "G". This is the first time I've been in one of these. It looks like it was made from some back room. But this is true, by the way. In general, the overall picture of the holiday turned out well.
Жанна А.
03.03.2016
Positives
We had a great time!!! Now they are as good as new. I would recommend “Ambassador” to those who work a lot (relaxing treatments for the “brains” are super!). We tried to be “harmful” but it didn’t work, the staff are professionals! We are going again in March. Already with the company! Vivat, "Ambassador"!
Yelena K.
02.03.2016
Positives
We express our gratitude to the hotel administration for their understanding, for creating comfortable conditions of stay, for showing attention, for creating conditions and trust. Thank you! Rakhmet! Sincerely, Your clients Kim E.B. and Park B.K. See you in the new 2017!Negatives
Wish! Consider doing tests based on the results of treatment for comparison and getting an additional positive mood. Sincerely your clients Kim E.B. and Park B.K.
Римма Б.
02.03.2016
Positives
First of all, I want to thank your work, everything is very prompt and clear. Next time I will book only through your website. I was very pleased with the rest and treatment. Nice, just renovated hotel. We were put in a double room, although we had booked a single room. Cleaning is daily and high quality. The cuisine is varied and very tasty. I was also satisfied with the treatment. I can’t say that the distance from the sources is a minus; for me it’s a joy to walk once again.Negatives
No
Marina M.
29.02.2016
Positives
We visited from February 18 to February 28, 2016. Everything we booked was received without any problems, transfer, accommodation, meals. The hotel is very nice, the food is good and varied. Friendly staff, procedures exactly on time. The overall impression is good.
Andrey S.
25.02.2016
Positives
We stayed at the AMBASSADOR hotel from January 31 to February 14, 2016. This is not the first year we have been vacationing in Karlovy Vary, there is something to compare with. I really liked the AMBASSADOR hotel. Especially the food. Every day there are new dishes and prepared as in a restaurant. A lot of fruits. For the wife's birthday, the chef gave her a beautiful and very tasty cake. It was very nice and touching. The staff is friendly. There are no comments regarding placement and treatment. It takes 10-12 minutes to walk to the source. This is also a plus, because... I need to walk more in Karlovy Vary. We recommend. Andrey, Sveta.
Elena .
25.02.2016
Positives
I stayed at the Grandhotel AMBASSADOR from 02/12/16 to 02/23/16. I would like to express my sincere gratitude to the spa manager Nicole, as well as Yana. All the best to them in life! I wish there were more such wonderful people in this hotel! And personally to the SANATORIUMS.COM team - many thanks for the accommodation and the provided transfer! Prosperity to you!Negatives
It’s a pity that the head doctor was on vacation during my stay. At my insistence, of course, another doctor came on Saturday and prescribed all the necessary procedures for me. The work of local massage therapists is not the work of professionals, but simply the left-handed work of some self-taught people. I was shocked! At the reception we were greeted unfriendly, and our request to change the room was politely refused.
Galini M.
15.02.2016
Positives
We really liked everything. The hotel is magnificent, the service is at a very high level, the treatment is great, the food is excellent! To be honest, the overall impression exceeded all expectations. Super! I liked it so much that upon returning home I immediately booked the same hotel for the fall.Negatives
No matter how we searched, we couldn’t find any cons
Ekaterina O.
14.02.2016
Positives
Everything was excellent: a very nice room (spacious, comfortable, good soft mattresses, the maid takes them apart in the evening before bed, the room has good climate control, very quiet since the rooms have 2 entrance doors, excellent room cleaning). Everyone speaks Russian. I liked the pool and spa area. Very convenient location of milking treatment rooms. I'm glad it was released. There is also a robe for attending procedures. The food is good for the diet. Excellent transfer from the sanatorium (clear, on time, polite).Negatives
There were no cons, everything was just great. A small negative moment when the nurse makes a stern remark that you cannot be late for procedures!
Алексей Б.
14.02.2016
Positives
The staff work is excellent.Negatives
There was audibility in the rooms. The food was good the first week. The second week, not so much. I didn’t like the massage. The rest of the procedures were good.
Lena T.
14.02.2016
Positives
We really enjoyed our stay at your sanatorium and would be delighted to host you again. Excellent location, very nice staff.Negatives
If you arrive on Saturday before lunch, you could start taking procedures, or at least already on Sunday. We hope that the administration will consider this issue positively in the future, because... People sometimes come for a short period of time, for which Saturdays and Sundays are available.
Olga E.
10.02.2016
Positives
We stayed at the sanatorium for 10 days and were very pleased. Very attentive staff! And this smooths out minor imperfections, any problem is solved instantly! It's like psychotherapy, very nice! The procedures are standard, the masseuses are good. The food is good, by the end of your stay, of course, you get tired of everything, but no one is left hungry. The location is convenient, close to shops, restaurants... In general, I recommend it.Negatives
There was one small negative regarding the sauna, but the staff resolved this issue instantly, so there are no negatives for us!
Ильмира М.
05.02.2016
Positives
A magnificent building, very conveniently located. Cozy, comfortable and clean rooms. The staff (reception, restaurant, maids, honey) are always ready to help. The cuisine is excellent, a real test for dieters)))))) and it’s impossible not to mention the symphony orchestra, fabulous!
Елена К.
26.01.2016
Positives
1. Everything is new 2. Perfect cleanliness 3. The best doctor and person! IRENA TSIPOVA 4. Ideal location - just as much from the sources as you need to walkNegatives
1. Not a bad kitchen, but everything is overcooked and dry all the time - how can you make cardboard out of salmon? You have to try hard (((and chicken breasts - the same song.. 2. Add stewed or baked vegetables - as an obligatory dish, and not a rare delicacy))
Евгения Р.
25.01.2016
Positives
I was given room 220 - a very comfortable room, facing a quiet street, you can sleep even with the window open and there is no noise (the only inconvenience is when there is an event in the Orpheum hall that ends well after midnight, it is very loud, I could not sleep until it was over; not very I remember well, but in my opinion it was January 9th). Dr. Irena Tsipova is a high-level professional; according to the treatment she prescribed, a very convenient schedule for attending procedures was drawn up. Thanks to all the medical staff for their excellent, friendly attitude towards patients. Meals breakfast, lunch and dinner are very convenient in time (on the day of arrival I was able to have lunch before 15 o’clock), the menu is varied, you can choose from fish, meat, soups and various snacks, and it is also important for breakfast, porridge omelettes and always a choice of fruits and fruit salads. Room cleaning is top five, and chocolate in the evening is a pleasant addition to a wonderful stay at the hotel. I have no cons, there is a small remark in the shower stall there is no shelf where you can put shampoo, gel, or soap; it would be more convenient if there was one. If possible, I will definitely come to this sanatorium for a longer period.
Tatiana I.
24.01.2016
Positives
Thank you Ambassador for the renewed optimism and new strength for further life and work.
Марина .
17.01.2016