references
Natalja P.
01.10.2021
Positives
Thanks to all the staff! All the spa workers, all the restaurant workers for the delicious, varied and fresh food. We express our gratitude to the reception staff. We will still look forward to seeing you dear Ambassador!
Answer from Grandhotel Ambassador
Уважаемая госпожа Peters, спасибо за Ваши сердечные слова, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Maria K.
27.09.2021
Positives
We are more than satisfied.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kindt, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal, uns zu besuchen! Mit Grüsse Maria
Helga F.
14.09.2021
Positives
Easy registration. Good staff at the hotel. Rooms are clean. Food was good, every day you had a choice between meat, fish and poultry. Lots of salads. Very friendly and professional rental workers in the SPA area. I'd love to come backNegatives
It's a shame that only a small room in the restaurant was open, sometimes you had to wait until other guests had finished eating.Answer from Grandhotel Ambassador
Уважаемaя госпожа Friedrich,, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Alexsandr G.
11.09.2021
Positives
Special thanks to the girls at the spa treatments. Very attentive and responsive. Professionals in their field.
Zana D.
25.07.2021
Positives
We really liked the Ambassador, as did Karlovy Vary itself. The city is much more comfortable than Prague, but you can spend time usefully thanks to the healing springs. The hotel has a wonderful SPA, we also rate the accommodation 10 out of 10, since the furniture was comfortable, the room was bright, the room was perfectly cleaned and ventilated.
Helen G.
23.07.2021
Positives
The location is at the very beginning of the pedestrian zone - it was very convenient for us. I liked the pool and spa area. Delicious food, we took mostly breakfasts, since we tried to dine in restaurants to enjoy Czech cuisine as much as possible. Large and bright room, high-quality plumbing and double doors
Yurij W.
22.07.2021
Positives
Service at a high level! We immediately noted the politeness at the reception and the smiling nature of the waiters. We were checked in very quickly and could immediately enjoy the spa. Very convenient location, you can go out and take a walk in the evening, there are many good restaurants nearby. The cleanliness of the rooms and the beautiful view from the window deserve special thanks! Our review - we will definitely return to Ambassador.
Uwe R.
04.07.2021
Positives
Hotel: Great building. The suites had very large rooms and a second toilet. Service: The main people in charge in the restaurant were very attentive and always helpful. Conversation in German SPA: Very extensive offering Staff: Consistently friendly Parking: Own hotel parking lot with enough parking spacesNegatives
Hotel: Environment much too loud. Sirens from the emergency ambulance every hour during the day. In the evening and at night there was noise from the attached outdoor area of the Pilsner Urquell restaurant, which was directly below our windows. Disco on Saturday. Hardly possible to sleep with the windows open. Since the air conditioning wasn't running, it was necessary to open the windows. No luggage service upon arrival. We had to bring our suitcases to our rooms ourselves from the hotel parking lot, which was a hundred meters away. Upon departure we were offered luggage service by the reception. Despite being offered a choice of pillows, we couldn't get a feather pillow. Due to a plastic allergy, we wanted to replace the pillows. We were offered another pillow with plastic filling. Room cleaning: towels were changed and the trash cans were emptied daily. Bed linen was changed after a week. The wine glasses were only cleaned when requested (with the same cloth that was also used to wipe the tables!). The room floors were not cleaned in two weeks. Food selection: Monotonous. Fish (mackerel or salmon) and meat are usually cooked/fried until very dead. Parking lot: There is a barrier at the front and at the back you can easily drive away with the stolen car over a small threshold as the polders do not completely block off the rear area. Extra: I needed separate billing for the individual medical treatments for my health insurance company. I was charged 150 crowns for printing one page!Answer from Grandhotel Ambassador
Das Hotel befindet sich im Stadtzentrum, daher kann es insgesamt an Wochenenden ein sehr beliebtes Ziel sein. Das Hotel verfügt auch über die berühmte Music Bar Kakadu und die Orpheum Hall, wo das Karlovy Vary Symphony Orchestra regelmäßig auftritt. Wir sind auch das kulturelle Zentrum von Karlovy Vary, weil das Hotel oft eine sehr lebendige Atmosphäre hat. Die Stadtgebühr ist eine obligatorische Gebühr, die von jedem Gast zu zahlen ist und ab September 2021 von der Stadt auf 35 CZK pro Person erhöht wird. Wir haben kürzlich die Speisekarte geändert. Die Gebühr für den Verfahrensplan oder dessen Änderung beträgt 150 CZK.
Olga K.
03.11.2020
Positives
The Superior double room is large, the ceiling - approx. 3.5 m high, parquet flooring, no balcony. The bathroom is also large: shower + bathtub + toilet + bidet + washbasin + hairdryer + washing utensils + flip flops + bathrobe and towels - everything is clean. In October 2020 it was very quiet, few guests because of Corona: in two beautiful saunas (medium and very warm), a.türk. There were only 1-2 people in the sauna and swimming pool at the same time or no one at all. Breakfast: buffet was reasonably varied (with fruit); Lunch and dinner (map) was in the “Kakadu” restaurant in the basement - very tasty, so “Kakadu” is well visited by locals. The men at reception are very helpful. The treatment was not used, but I have to rate it here.Negatives
Breakfast: no fully automatic coffee machine. The room cleaning staff always came in the afternoon. The mattress on the extra bed was very thin, so the receptionist replaced it.
Marina V.
27.10.2020
Positives
At the beginning of October we rested at the Ambassador Hotel. I would like to express special gratitude to the girls who received physiotherapy. Everything was at the highest level, the girls were very professional and friendly. The food was varied, everything was very tasty. The staff in the restaurants is attentive and correct... In general, we had a rest and treatment. It was great, all this is the merit of the excellent team of the Ambassador Hotel. I would also like to mention the guide to Prague, she is simply a miracle. This is a man who is in love with his profession and makes you immerse yourself in such an interesting and fascinating history of the Czech Republic. Thank you also for the wonderful opportunity to visit Karlovy Vary to the travel agency Sanatoriums. Thank you very much.Negatives
There was one drawback in the catering arrangement, but this was most likely a coincidence. There weren’t many vacationers at the hotel, and those who had full board were even smaller, so we ate at lunch in the second restaurant located in the same hotel. This is where the problems started, we were always given some kind of restrictions, we can’t order this, we can’t order it. Today this is possible, tomorrow it is no longer possible. No one really explained what we could order and what we couldn’t.
Olga B.
14.10.2020
Positives
The hotel is very conveniently located for those who love shopping and hanging out in restaurants and bars. It is quite pleasant to take a daily walk to the colonnade and the springs for those who come to drink Karlovy Vary water. The restaurant, in my opinion, is a little cramped for such a large hotel, this is especially noticeable on days when the hotel is fully occupied. But the cook is excellent, the meat, poultry and fish dishes are very tasty and varied. As for the rooms, they are very cozy and spacious with good furniture. The hotel staff is very polite and unobtrusive; any problems that arise are resolved quickly, with a smile and a good mood. If there is something wrong with the cleaning of the room, the lack of towels in the sauna, contact the person on duty at the reception, everything will be corrected immediately. The treatment is very high quality and professional. The medical staff deserves special thanks. It’s especially great that treatment procedures are also carried out on weekends, thanks to this you can have a fairly convenient schedule of procedures, you can find time for walks around the city and on excursions. I can definitely recommend choosing this hotel for treatment and relaxation.
Edita N.
08.10.2020
Positives
Everything was perfect. Nice staff. Good applications.Negatives
Entrance is dangerous, no bracket.
Nuriya I.
04.10.2020
Negatives
Not all hotel staff followed precautions in the fight against the corona virus. This was especially annoying in the restaurant, especially given the situation in the Czech Republic where the number of infected people is rapidly and constantly growing.
Татьяна Ш.
27.09.2020
Positives
The hotel is clean, spacious room and bathroom. Very good sauna.Negatives
The food is like in a canteen. If you arrive half an hour later, many dishes are gone and no longer brought, in the evening the only drinks are tea and water.
Julia S.
24.09.2020
Positives
The cuisine and procedures are beyond praise.Negatives
The cafes next to the hotel are noisy all night.
Елена М.
20.09.2020
Positives
I really liked the room - large, bright, with high ceilings. The staff is friendly. Procedures are performed on time and with high quality. Good saunas, clean sheets and towels available at all times, as well as drinking water.Negatives
1. I didn’t like how the room was cleaned - cleaning takes 5 minutes maximum. During this time, the garbage is taken out, towels are replaced and half a minute is spent cleaning the toilet. We have seen this many times. They vacuum and wipe off dust only after a complaint to the reception desk. The same applies to changing bed linen. In more than 2 weeks they changed it 3 times, and then each time after complaints, but they should have changed it every 3 days. 2. The food was not very impressive. At lunch there was generally a very small choice of dishes, and the food was lukewarm all the time. Breakfast and dinner were ok. In my opinion, breakfast coffee made from a huge titanium is at least not respectable for a 4-star hotel. I think the hotel could afford a coffee machine. 3. We didn’t like the doctor either; during the “examination” she didn’t even take my blood pressure. As far as I understand, the doctor comes to the hotel only when new vacationers arrive. 4. The pool is very small. No problem, only 2 people can swim there so as not to disturb each other. 5. The water in the jacuzzi is the same temperature as in the pool. And if the temperature is normal for a pool, then for a jacuzzi, where you are supposed to sit for a long time without moving, it is uncomfortable. 6. Not all procedures that are advertised on the sanatoriums website are included in the package. Some had to be paid for separately (for example, for the shock wave).Answer from Grandhotel Ambassador
Уважаемая госпожа Малышева, спасибо за отзыв, будем стремиться улучшить уровень услуг. С уважением Мариа
Oksana S.
20.09.2020
Positives
Everything was averageAnswer from Grandhotel Ambassador
Уважаемая госпожа Степанска, постараемя улучшить уровень нашего обслуживания. С уваженйем Мариа
Mathias S.
20.09.2020
Positives
Thank you! Everything was wonderfulAnswer from Grandhotel Ambassador
Уважаемый господин Schneider, спасибо за прекрасную оценку, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Natalya Y.
20.09.2020
Positives
The hotel is excellently located, good location of the rooms, the room is bright and spacious. I really like the food. I also really liked the treatment.Negatives
The room cleaning was disgusting - they took away the trash, vacuumed in the center of the room and that's it! Neither the table nor the bedside tables were wiped down. , in 7 days there was never a change of bed. The windows are very dirty. The air conditioning doesn't work well, it's impossible to sleep in the heat, it's hot. If you open the windows, there is noise from the street until the morning, screams and laughter from the restaurants located below, after the restaurants close, the screams of drunken groups walking around. And at the beginning of six in the morning, cars begin to unload with a roar.Answer from Grandhotel Ambassador
Уважаемая госпожа Ефремова, мы постараемя улучшить качество нашищ услуг. К сожалению, мы не несем ответственности за поведение посетителей ресторанов.
Sergej T.
17.09.2020
Positives
Everything is fine!!!Answer from Grandhotel Ambassador
Уважаемый господин Тротнер, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Dimitri W.
14.09.2020
Negatives
Room not cleaned thoroughly, bed linen not changed once in 1 weekAnswer from Grandhotel Ambassador
Hallo, Herr Weber, wir werden uns bemühen, unsere Hoteldienste zu verbessern. Mit Grüssen Maria
Viktor W.
07.09.2020
Positives
The treatment at the sanatorium is good. Very convenient, everything in one place. Massage, baths are all great.Negatives
The food is very monotonous and not of high quality. Cleaning is also superficial.Answer from Grandhotel Ambassador
Уважаемый господин Walker, спасибо за отметку, постараемся улучшить качество услуг. С уважением Мария
Konstantin O.
23.08.2020
Positives
Good afternoon, overall I liked everything. We were satisfied. I would like to thank the guide Elena for the excursion to Prague (but the headphones only worked for 5 minutes and then turned off for everyone).Negatives
the rooms are not cleaned, the water in the pool is cold..., there were sour watermelons in the dining room 2 times
Sergej P.
31.07.2020
Positives
Very good hotel, we had a nice week. We'd love to come back. Thank youAnswer from Grandhotel Ambassador
Hallo, Herr Pavlenko, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal uns zu besuchen! Mit Grüssen Maria
Tatiana S.
25.07.2020
Positives
I liked it very much. Excellent attitude of the staff. Very good food.Answer from Grandhotel Ambassador
Уважаемая госпожа Scheck, спасибо большое за позитивную оценку, пригрлашаем сердечно Вас вновь к нам! С уважением Мариа
Natalja Y.
23.07.2020
Positives
The room was big enough and clean. Hotel is also clean. The staff is friendly and accommodating. Our stay was still relaxing.Negatives
Furniture in the room should be replaced. Cabinet doors don't close. Coffee tastes like broth, inedible. A four star hotel should have a decent coffee machine. Staff in the restaurant are slow and not always friendly, if something is missing from the food it takes a long time until it is refilled.Answer from Grandhotel Ambassador
Sehr geehrte Frau Yousif, vielen Dank für Ihre Bemerkungen, wir werden uns bemühen, alle Mängel zu beseitigen. Mit Grüssen M. Benakova, Reservierungsabteilung