references
Olga K.
29.05.2024
Positives
Very good food, lots of good diet options, excellent freshness. Very good selection of treatments. Some therapists were very good.Negatives
AC in the rooms not working, making them very hot. Opening the window is not a good option because of lots of noise outside. Hotel states climate control in the rooms, but rooms do not have individual climate control. The location is a bit noisy. Having no drinking water in the room was disappointing. There was no gym, albeit gym was advertised on the website. Sauna and pool close very early which is very disappointing. Matrasses are rather uncomfortable. Instant coffee for breakfast was very disappointing.
Nina E.
28.05.2024
Positives
Hotel is very clean, food is plentiful, parking is reasonable. The staff are very friendly and the location is very easy to reach.
Nick R.
28.05.2024
Positives
Very pleasant feelings towards the staff: politeness, friendliness, competence. I didn't want to leave!! Thank you all so much! Tatyana, Nikolai Reimers
Klaus J.
26.05.2024
Negatives
The bus transfer was a disaster: we were driven for 12 hours (and only by a driver who didn't speak a word of German) through half of Germany before we arrived in Karlovy Vary. If it had been mentioned that such times were to be expected, we would not have booked the trip. The staff in the hotel/at the treatments) hardly spoke any German; communication in English was not possible either. The food on offer was always plentiful, but the preparation was so unimaginative that you could never look forward to the meal. The SPA was very attractive; but just 2 hours after opening there were no more towels.
Irina T.
26.05.2024
Positives
Polite hotel staff. A big plus is that the treatment department is open on weekends. Large selection of wellness treatments. Good selection of food in the restaurant. Spacious rooms. Two doors at the entrance to the room provide good sound insulation. Wonderful nurses: Irina and Helen.Negatives
The sauna section did not work satisfactorily in 2024. The woman who works at the spa was on her phone all the time. Drinking water was not replenished. Also the sheets and towels were not replenished. Some hotel guests were drinking alcohol and the staff who were supposed to monitor this did not pay attention to it.
Jörg H.
25.05.2024
Negatives
Unfortunately it was not possible to order a coffee with dinner. That would have gone well with the cake on offer
Larisa V.
23.05.2024
Positives
Thank you, I really liked it, I appreciate your work as excellent.
Andre H.
19.05.2024
Positives
This was our first time at this sanatorium. We were very pleased. Medical procedures were carried out professionally and at the highest level. The staff is responsive and friendly. There is a feeling of professionalism in everything. Keep it up! On a personal note, I would like to thank the massage therapist Rida for her golden hands.Negatives
There is nothing. Everything was great.
Michael B.
12.05.2024
Positives
Good treatment, good attitude of the staff and free access to the sauna.
Paul J.
11.05.2024
Positives
Everything was good, thank you very much! Thank you for the good treatment. That felt very good and we felt very comfortable.Negatives
nothing :-)
Emilia O.
06.05.2024
Positives
Beautiful house, well-kept, clean interior, great location, comfortable beds, quiet rooms, relatively quiet despite the central location, attentive, friendly, hard-working staff, ... We look forward to the next time.Negatives
Treatments must be booked early (full appointment calendar)
Natalja B.
05.05.2024
Positives
The staff is friendly. The food is okay. The sauna and swimming pool are open every day from 15.00 to 20.00. It could have been longer, at least until 20.30.... Despite the ban, everyone goes to the sauna in swimsuits and uses mobile phones - although this is generally a strict ban!Negatives
Not very clean, especially in the shower room - there are balls of dust under the sink shelf... The window sill from the outside (street) was covered in vomit - someone on top, without any respect, emptied It’s a little far to the springs - a 15-20 minute walk.
Sergej L.
02.05.2024
Positives
Very pleased with our stay. Comfortable and clean room, comfortable bed, modern bathroom. Healthy (dietary, I think) and tasty food. Sauna and swimming pool are at a good level. Parking nearby. It's a 10-12 minute walk to the sources. The staff is very friendly, both in the dining room and at the reception.
Gwenda G.
25.04.2024
Positives
The staff was very friendly. We were even able to upgrade our room to a higher category on the day of arrival. Even "special requests" such as a bottle of sparkling wine for breakfast on the occasion of a birthday were easily implemented. Since we sat together in the evening, it was very pleasant to get the drinks in the public restaurant on the ground floor and have them booked in the room. The treatments were also pleasant and you could easily book more at your own expense. The food was plentiful and varied. We felt very comfortable!Negatives
Breakfast and dinner were usually ended quite abruptly half an hour before the stated times (lights out in the evening). We found the trip to Prague very unpleasant. At the latest then you realize that it is assumed that everyone who goes there speaks Russian. The bus escort spoke only Russian, so that 1.5 hours of the 2-hour bus ride were spent shouting at you in Russian over the bus loudspeakers at a volume that was practically loud. Headaches were guaranteed when you arrived. Of course it was a shame that we (13 Germans with no knowledge of Russian) didn't hear anything about the country or its people. The warning that it was too loud or that a break could be taken while talking just encouraged us to talk even more and even louder. Luckily, the German-speaking tour guide was the only thing that saved us and then the 2-hour stop in Prague (time for a leisurely meal). But we were already dreading the return journey. The day tour is therefore not recommended without any knowledge of Russian.Answer from Grandhotel Ambassador
Dear guests, we would like to thank you very much for your positive comment. As a hotel, we are not responsible for the trip to Prague, but we are very sorry that you were not able to fully enjoy the trip. We will sort out the situation in the dining room. We hope that everything will be fine on your next stay with us. We look forward to it! Your reservations department
Alexey F.
20.04.2024
Positives
We visited for the first time, so far there is nothing to compare with, but we were satisfied with our stay at the hotelNegatives
During our stay, it was my wife’s birthday, no one congratulated her, pay more attention to her guests, the doctor had five minutes
Olga N.
13.04.2024
Positives
Everything was good.Negatives
The drain in the pool smelled.
Alexander T.
13.04.2024
Positives
Polite, helpful staff, good procedures, beautiful room, good soundproofing - you can’t hear your neighbors. The hotel is spacious, in a good location, nice bar in the same building.Negatives
The food is somewhat monotonous, but for a treatment center it’s ok, tasty and not particularly harmful. In the bathroom there is a shower curtain and the shower itself splashes in different directions - the whole room is in water. There was no hot water for 2 days.
Oibek H.
11.04.2024
Positives
We went to this hotel and Karlovy Vary for the first time. Let's start with the transfer, we only took it to the hotel. The car arrived on time, the driver was very polite and friendly, he informed us about everything and asked if everything was okay. In general, we arrived perfectly. The hotel is located on the central shopping street, in a pedestrian area. Everything you need is nearby within walking distance. To get to the thermal springs you need to walk 750...1.5 km, depending on the destination. If you have difficulty walking, then the hotel is not suitable for you. The rooms are spacious, the restaurant is small but cozy. Delicious kefir for dinner. I liked the medical department, professional and friendly staff, they try to accommodate everyone in everything. The procedures are carried out very well. Good saunas and a swimming pool, perhaps a little small for such a large hotel when fully loaded. Overall the impression is positive, we recommend it.Negatives
1. The attitude of the staff at the reception was a little unclear, some kind of indifference and lack of attention to visitors upon check-in. But further requests and questions were responded positively. 2. Room cleaning leaves much to be desired. Perhaps wet cleaning is not provided at all, because all the rooms are carpeted, and therefore there is a lot of dust around. The staff is friendly and upon request they immediately changed the pillows and slippers for the pool. 3. The biggest disappointment was the food. Very modest selection of hot dishes. Mostly all pork, not suitable for all visitors. Lack of designation of dishes, and sometimes erroneous designation. We didn't see any fruit except apples.
Viktor J.
07.04.2024
Positives
Very nice hotel, very central and with parking. We really enjoyed our holiday and would love to come back 🤣🫶🏻 Thank you 🙏Answer from Grandhotel Ambassador
Dear Mr. Jakob, it's very nice to read your words. We look forward to welcoming you back! Best regards, Reservation Department
Alexander K.
07.04.2024
Positives
We stayed at the Ambass Ador Hotels for one week. The hotel is located in the very center of Karlavy Vary, which is very convenient. Everything is within walking distance, such as shops, eateries, etc. Drinking springs are 10-15 minutes on foot. The hotel is beautiful in architecture, cozy, clean with friendly staff. I advise you to visit this Hotel.Answer from Grandhotel Ambassador
Dear Mr. Kniss, thank you for rating our services. We will be very pleased to welcome you again to our hotel. Best regards Reservation Department
Waldemar M.
05.04.2024
Positives
Very friendly staff during the procedures.Negatives
The rooms are very poorly cleaned during your stay.Answer from Grandhotel Ambassador
Dear Mr. Mutt, thank you for your feedback, we apologize for the inconvenience. Your comments have been passed on to the housekeeping manager. We hope to see you again at our hotel. Best regards, reservations department
Tatiana T.
02.04.2024
Positives
The location was good. Parking was available, for a fee. Breakfast was fine!Negatives
Small selection at buffet. The food wasn't all labeled. Too much pork and little selection of beef and poultry. The towels in the sauna area smelled very unpleasant, as if they had not been washed properly. Weak WiFi in the room. In contrast to other hotels, there is no drinking fountain there. Sauna times until 8 p.m. unacceptable! Far too short for a health resort. The lady in the sauna area was unfriendly! Too few loungers in the relaxation area!Answer from Grandhotel Ambassador
Hello, Ms. Tytschina, thank you very much for your review. We are sorry that you are not completely satisfied with your stay. We will endeavor to correct any errors. Kind regards, Reservation Department
Irina W.
31.03.2024
Positives
This is not the first time I choose this hotel. The treatment is good, the girls during the procedures are very friendly and attentive. I liked the doctor Mikhail, he was very responsible, listened carefully and prescribed excellent treatment. The guys at the reception are also nice and attentive. I want to praise the restaurant workers, the young guys who clean the tables. Overall I would give it a solid four.Negatives
The food was not bad, but sometimes it was not hot, barely warm. The only big negative is that there is no automatic return transfer to the airport. I flew to Prague by plane for the first time, thanks to the sanatoriums company, they took me to the hotel without any problems (free of charge), but I have a question, why didn’t they take me back? After all, logically this should be the case. It’s good that on the last day of my stay at the hotel I asked at the reception about the car, and when they answered that there was no information on the computer, wait. I waited the whole day and in the evening when they told me that no one answers the phone at the sanatoriums, I had to order a taxi and pay 125 euros. I had such a good impression before and this incident ruined the whole mood. And also, I came to the Ambassador for my anniversary, the hotel could somehow celebrate and congratulate. It would be very nice.Answer from Grandhotel Ambassador
Dear Mrs. Weirich, thank you for rating our services. Regarding the transfer, this is the full responsibility of the agency where you booked your vacation. The hotel provides only individual transfers. With respect Reservation Department
Ирина Б.
21.03.2024
Positives
great hotel and nice spa center. We were there as a family with a dog for three days and felt very comfortable. The junior suite is super nice and very spacious. Even though it's in the middle of the city, it's very quiet and you can't hear the street going on in the room.Answer from Grandhotel Ambassador
Dear Mrs. Belogorich, it is very pleasant and encouraging to read such a beautiful award. It is a great incentive for us to continue working with the aim of improving the quality of our services. Best wishes Reservations Department
Zbinek D.
21.03.2024
Positives
no waiting times: whether in the restaurant or during procedures, friendly staff. Clean bathroom, top central location. The restaurant was overall too dark, a little more light and pleasant music would have created a completely different atmosphere. But overall everything was amazing. We went home satisfied.Answer from Grandhotel Ambassador
Dear Mr. Zbyňek, thank you for the award and for the suggestions to improve the quality of our services and we hope to be able to welcome you again at GH Ambassador! Wishing you good health and many successes GH Ambassador Reservations Department
Viktor T.
19.03.2024
Positives
excellent location, good treatment, the food is not so varied, but always very tasty, very fresh products, not over-salted or over-sweetened, everything in moderation, there was never a feeling of heaviness, heartburn or other unpleasant moments, i.e. all products exactly the freshest. At the reception they responded to all requests, the sauna and hammam were very hot! This is such a rarity! Spacious pool, good cleaning. I definitely recommend both the sanatorium company and the Ambassador Hotel! The masseuse Lída in room 35 is miraculous! I really liked the city - compact, with amazing architecture. On March 8th, all women received a beautiful burgundy rose at breakfast! It's a little thing, but it's nice! 😍 God willing, we will be happy to return!Answer from Grandhotel Ambassador
Dear Mr. Tutchenko, many thanks for your beautiful award. We will continue to strive to maintain and improve the quality of our services. We hope that your visit with us was not the last: Best wishes to the reservation department
Inga R.
19.03.2024
Positives
everything was very nice!! We loved everything!! The food is excellent, the room is beautiful, the doctors and staff are great!!Answer from Grandhotel Ambassador
Dear Ms. Rossbach, Thank you very much for the beautiful award, we hope to be able to welcome you again at GH Ambassador: Wishing you good health and many successes Reservations Department