references
Positives
👍👍👍👍👍Answer from Grandhotel Ambassador
Уважаемая госпожа Werner, мы с удовольствием прочитали Вашу оценку и будем надееться на новую встречу у нас. С наилучшими пожеланиями Мариа
Positives
Central location, good price-performance ratio, good medical care
Answer from Grandhotel Ambassador
Sehr geehrte Frau Akimov, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
My wife and I were at the Ambassador in February 2022. We really liked it. The staff is very friendly, we will gladly visit it again! We recommend!Answer from Grandhotel Ambassador
Уважаемый господин Erke, cпасибо я положительную оценку, надеемся на дальшие встречи в нашем отеле. С уважением Мариа
Positives
The hotel is at most stars. We went home early. The food is also bad. Wouldn't recommend it to anyone.Answer from Grandhotel Ambassador
Sehr geehrte Frau Jurgita Müller, Ihre negative Erfahrung tut uns sehr leid. Der Aufenthalt fand für das Hotel in einer sehr schwierigen Nachlaufzeit statt und einige Leistungen entsprachen offensichtlich nicht unserem heutigen hohen Standard, lassen Sie sich als Entschädigung 5% Rabatt auf Ihren nächsten Aufenthalt gewähren. Mit Grüssen
Positives
Great hotel that we can recommend with a clear conscience. There was nothing to complain about and will come back. We were particularly pleased by the friendliness of the staff.Answer from Grandhotel Ambassador
Sehr geehrter Herr Kummer, sehr nett, Ihre Wörte zu lesen, wir hoffen, Sie im Hotel wieder herzlich zu willkommen! Mit Grüssen Maria
Positives
The treatment is not bad, the medical staff is very friendly. But you shouldn’t overpay for full board because... procedures are often prescribed during lunch. At the reception we were also received very warmly. The hotel is not new but clean and cozy. a small pool and 3 saunas are included in the price, this is also a definite plus!Negatives
The only downside is the restaurant!!!!!!at 4 stars it’s clearly not worthy of a maximum of 2 and a half 1. It’s very small for such a hotel. 2. we arrived on vacation at 4, they constantly tried to seat us with someone or share us, which is not very pleasant, 3. There are constant queues for breakfast and dinner, plus the restaurant’s work has been reduced because people do not have time to have breakfast due to procedures and queues. 4. when congresses take place there are generally not enough places. The chef in the restaurant is harsh and unfriendly to Russian speakers!!! 5 food: the choice is not great so to speak. for 2 weeks practically did not change. People often didn't have enough coffee for breakfast. There were few fruits, a couple of times there were watermelons that were no longer sour and not fresh. By the way, the sauna was also often turned off ahead of time and there were not enough sheets, but this was apparently due to the pandemic, people were laid off and there was no one to look after it.Answer from Grandhotel Ambassador
Уважаемая госпожа Rajfegerst, постараемся улучшить работу наших сотрудников, приглашаем посетить нас вновь и узнать лично, если ситуация улучшилась.
Positives
We were able to recover very well. The treatments were very good and the staff were also very caring and competent during the treatments. Big compliments to Marina for the applications!!! She does her job very well!Negatives
The beds are a bit hard, but the rooms are very nice.Answer from Grandhotel Ambassador
Sehr geehrte Frau Krez, sehr nett, Ihre Wörte zu lesen, wir hoffen, Sie im Hotel wieder herzlich zu willkommen! Mit Grüssen Maria
Positives
Everything is fine, you can rest and undergo treatment. Good and convenient location.Negatives
The holiday dinner isn't great.Answer from Grandhotel Ambassador
Уважаемый господин Trotner,, cпасибо я положительную оценку, надеемся на дальшие встречи в нашем отеле.
Positives
There's not much to say, just very good. We will be back.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kreiter, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
Thanks to the hotel staff for their responsiveness and assistance in any matter. And also to the staff in the department where the procedures are performed. Very good sauna and Turkish bath.Negatives
The hotel is not a restaurant, but a dining room. The food is very economical, although the taste is not bad. For a 4-star hotel this is very modest. The cleaning staff's work is terrible. It’s not clear whether they clean it at all or just come in and out. There are very few beds in the sauna section. People have to stand. Problem with sheets and towels in the sauna. We hope that these problems were only due to the holidays.Answer from Grandhotel Ambassador
Уважаемый господин Leier, постараемся улучшить работу наших сотрудников, приглашаем посетить нас вновь и узнать лично, если ситуация улучшилась.
Positives
Responsive staff. Wonderful room. Nutritionally worthy treatment.Answer from Grandhotel Ambassador
Уважаемый господин Basin, большое спасибо за Ваши сердечные слова, надеемся приветствовать Вас вновь. С желанием здоровья и многа успехов Мариа
Positives
We visited for the first time, we really liked it, I hope to come again, for a longer time.Answer from Grandhotel Ambassador
Уважаемый господин Becker, спасибо за Вашу оценку, будем ждать Вашего приезда! Суважением Мариа
Positives
I found the stay at the hotel excellent. It was our first time, but we will come again and recommend it to others.Answer from Grandhotel Ambassador
Sehr geehrte Frau Anselm, lieben Dank für schöne Hotelwerbung, wir hoffen, Sie wieder bei uns herzlich begrüssen zu können! Mit Grüssen Maria Benakova
Positives
First of all, I would like to express my deep gratitude to Sanatorium.com for a good holiday and treatment, we have been using this company for 6 years and have always been satisfied. If any questions arose, everything was resolved instantly. Thank you very much. We would also like to thank all the staff of the Ambassador sanatorium for their excellent work, for their sincere and warm attitude, for their homely atmosphere! I would especially like to mention the Head Nurse Marina, who is always ready to help you, only positive impressions! Thank you for the warm welcome and attentive attitude! We will definitely come back to you again and will recommend Sanatoriums and the Ambassador Hotel to my friends!Negatives
There was one minus, but for me it was significant. This is our second time at Ambassador and next time we would like to see a massage therapist who does not stroke with his hands, but does a little massage. In response to my request, please make it a little stronger, my shoulder hurts, to which they answered that it hurts the same..., there are many of you here, and I am alone... I was in SHOCK. Please find a replacement for a person who does not want to fulfill his duties, because we come to heal ourselves a little and get procedures, and not to sympathize with the massage therapist, because everything hurts him too....., so I gave my 4th procedure to my husband, so as for me it was zero...Answer from Grandhotel Ambassador
Уважаемая госпожа Pankratz, спасибо за Ваши сердечные слова, постараемся улучшить качество ибскуживания , приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
Everything greatAnswer from Grandhotel Ambassador
Уважаемая госпожа Sarkisan, спасибо за Ваши сердечные слова, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
The room is large and comfortable. The medical staff is polite and pleasant.Negatives
Doesn’t correspond to 4 stars, very far from the colonades, if you really came for treatment, it’s not convenient. The room cleaning is poor, the restaurant's opening hours are very limited, for lunch only an hour and a half, for dinner too, shortened and not indicated at the time of purchase, we took three meals a day, I do not recommend it to anyone!!!!!!the opening hours of the sauna are also limited. We asked to leave dinner in the room because we were checking in after the restaurant closed, they promised us, but did not fulfill it.Answer from Grandhotel Ambassador
Уважаемая госпожа Демидова, нам жаль, что Вам у нас не понравилось, к сожалению актуальная ситуация резко повлияла на все отеля, постараемся устранить все недостатки, приглашаем Вас на следующий год. С уважнием Мария
Positives
Excellent service and treatment. Thank you for organizing individual excursions for children.Answer from Grandhotel Ambassador
Уважаемaя госпожа Glukhova Lucaр, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Positives
Hello, I would like to highlight the service, especially the applications. The staff tried very hard to make the hotel guest feel really comfortable. Since this is the third time we have booked this hotel, we can only say positive things. There were also no major restrictions regarding Corona. We were able to move around the hotel very freely. The price for 14 days was also very cheap. We can highly recommend this spa hotel! A. KohlerNegatives
The fees for the hotel's own parking lot are a bit too high. A. KohlerAnswer from Grandhotel Ambassador
Hallo, Herr Kohler, vielen lieben Dank für Ihre nette Wörte, wir werden uns bemühen, den Gebühr für den Hotelparkplatz zu reduzieren. Mit herzlichen Grüssen Maria
Positives
We really liked everything.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kautz, vielen lieben Dank für Ihre nette Wörte, kommen Sie uns nochmal zu besuchen! Mit Grüssen Maria
Positives
Everything was very good. The staff is responsive and attentive. Next time, we'll come here onlyAnswer from Grandhotel Ambassador
Уважаемая госпожа Fäth, спасибо за Ваши сердечные слова, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
Very attentive and polite staff, all our requests were fulfilled and accepted with understanding. The location is great!Negatives
NoAnswer from Grandhotel Ambassador
Уважаемaя госпожа Koltun, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Positives
Good and varied procedures and their well-thought-out organization. I especially liked the excursions. We took part in a trip to Prague and a walking tour of Karlovy Vary. Both were conducted by Alena and made them a wonderful event for us. Solid knowledge, presented easily and unobtrusively, expanded our horizons.Negatives
The food at the hotel was generally not bad, but the choice of dishes could have been more varied and extensive.Answer from Grandhotel Ambassador
Уважаемый господин Bitykov, спасибо за Ваши сердечные слова, постараемся улучшить качество еды, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
This is our second time staying at this hotel. And again I can say everything was excellent. Everything is wonderful: treatment and food and accommodation and SPA.Answer from Grandhotel Ambassador
Уважаемaя госпожа Viderspan, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа
Positives
Thanks to all the staff! All the spa workers, all the restaurant workers for the delicious, varied and fresh food. We express our gratitude to the reception staff. We will still look forward to seeing you dear Ambassador!Answer from Grandhotel Ambassador
Уважаемая госпожа Peters, спасибо за Ваши сердечные слова, приглашаем Вас вновь посетить наш отель. С уважением Мариа
Positives
We are more than satisfied.Answer from Grandhotel Ambassador
Sehr geehrte Frau Kindt, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal, uns zu besuchen! Mit Grüsse Maria
Positives
Easy registration. Good staff at the hotel. Rooms are clean. Food was good, every day you had a choice between meat, fish and poultry. Lots of salads. Very friendly and professional rental workers in the SPA area. I'd love to come backNegatives
It's a shame that only a small room in the restaurant was open, sometimes you had to wait until other guests had finished eating.Answer from Grandhotel Ambassador
Уважаемaя госпожа Friedrich,, спасибо за положительную оценку, мы очень обрадовались! С уважением Мариа