references
Waldemar M.
19.07.2020
Positives
Good location of the hotel, there are many things nearby such as shops, bus station, parks. The staff at reception mostly speak German or Russian. The room was clean and spacious, nice bathroom. Big bed. 3x saunas, free of charge. The taste of the food was OK. Very nice look of the hotel, good own restaurant for the general public.Negatives
- Approx. 1 km to the first thermal springs - No selection of procedures, a flat rate is selected, some procedures are not really effective. - Very small swimming pool - Restaurant Julius Zeyer very small - Food buffet, small selection of dishes, breakfast mostly very monotonous, bad coffee.
Answer from Grandhotel Ambassador
Hallo, Herr Müller, vielen Dank für Ihre Bemerkungen, wir werden uns bemühen, alle Mängel zu beseitigen
Reinhold R.
09.07.2020
Positives
The treatments were greatNegatives
Lunch and dinner were very small selection
Erna M.
28.03.2020
Positives
My parents really enjoyed their stay with you and they will be happy to come again, thank you
Margrit S.
27.03.2020
Positives
Despite Corona and the early termination of our spa stay, we felt well looked after and greatly appreciated the generous personal and financial support for our unscheduled journey home with the limited train service. Thanks for that, Martin Kumičik! The fact that the staff sewed us face masks by hand (!) so that we weren't locked in the room made us so, so happy every day. Thank you skilled seamstresses!Negatives
No.
Alexander W.
25.03.2020
Positives
Good morning, everything is perfect for us, we can only recommend it.Answer from Grandhotel Ambassador
Sehr geehrter Herr Wegele, sehr nett, Ihre Wörte zu lesen, kommen Sie uns nochmal besuchen! Viele Gesundheit und alles Gute! Mit freundlichen Grüssen Maria
Larisa S.
22.03.2020
Positives
We liked everything. We'll come again. LgAnswer from Grandhotel Ambassador
Sehr geehrte Frau Stopel, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal an! Mit freundlichen Grüssen Maria
Ralf H.
17.03.2020
Positives
very quiet hotel staff okay overallNegatives
At the beginning a bit unfriendly, the second time we met they were more friendly. The first use was explained poorly or not at allAnswer from Grandhotel Ambassador
Sehr geehrter Herr Herrmann, lieben Dank für Ihre Kommentare und Vorschläge, wir werden uns bemühen, die Nachteile sofort zu beseitigen. Mit freundlichen Grüssen Maria
Anna C.
17.03.2020
Positives
very nice team. I would especially like to mention Marina, a nurse who gives gas injections. Thanks everyoneAnswer from Grandhotel Ambassador
Уважаемая госпожа Cherkassky, спасибо за оценку, постараемя держать уровень услуг, приезжайте проверить! С уважением Мария
Walter W.
16.03.2020
Positives
Everything was very good.Answer from Grandhotel Ambassador
Sehr geehrter Herr Widmaier, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal! Wir hoffen. dass diezeiteíge Situation doch besser wird! Mit freundlichen Grüssen Maria
Elena R.
16.03.2020
Positives
Thank you for a good holidayAnswer from Grandhotel Ambassador
Уважаемая госпожа Рабинович, спасибо за Ваше посещение, мы очень рады, что Вам у нас понравилось и приглашаем Вас к нам вновь! С иуважением Мария
Norbert H.
16.03.2020
Positives
A very nice week with professional spa treatments! - Fine!Answer from Grandhotel Ambassador
Sehr geehrter Herr Hermann, sehr nett, Ihre Wörte zu lesen, kommen Sie nochmal! Wir hoffen. dass diezeiteíge Situation doch besser wird! Mit freundlichen Grüssen Maria
Solomon O.
14.03.2020
Positives
Availability to change the treatment program, schedule flexibility, doctor, nurses, technicians! I have a great desire to come againNegatives
Short stay, I had to go home and earn money for the next resort. Thanks a lot!Answer from Grandhotel Ambassador
Уважаемя госпожа Огурок, огромное спасибо за Вашу оценку, да, в отпусте времья проходит очень быстро, приезжайте вновь, приглашаем Вас и желаем много здоровья и успехов! С уважением Мария
Oxana H.
08.03.2020
Positives
My husband and I vacationed in the month of February at the Ambassador Hotel. We liked the hotel, convenient location, spacious room, comfortable beds. Clean and comfortable. Bed sheets were changed once a week, towels and bathrobes were changed upon request. Everything is very thoughtful and efficient. Wonderful cuisine, everything is always fresh and tasty. Thanks to the chefs. Excellent baked goods (3 times a day) and never repeated. Lots of fruits and vegetables. The waiters are great. Thanks to Sveta at the restaurant, who helped us navigate the restaurant on the first day, showed and explained everything. Excellent honey. staff . Especially many thanks to Marina (gas injections) for her individual approach. We were very pleased with our stay at this hotel. It's great that it has its own parking. I recommend.Negatives
We tried not to notice any special negativity, but... 1. A formal appointment with a doctor (no one asked about the procedures in particular, they prescribed it and that was it). They offer procedures for which you have to pay separately. 2. For confirmation of completion of procedures for the health insurance company, we paid 300 CZK separately. It's not a lot, only 12€, but still.. 3. The pool smells like sewage, although everything is very clean, they provide snow-white sheets and towels.Answer from Grandhotel Ambassador
Уважаемая госпожа Hoppe, спасибо за комментарий, да, мы знаем про эти недостатки и постараемя устраниь их чем быстрее приезжайте проверить! С уважением и желанием хорошего здоровья Мария
Isaak P.
08.03.2020
Positives
excellent location. cleanliness, silence, excellent breakfast, very nice staff.Answer from Grandhotel Ambassador
Уважаемый господин Портной, очнеь приятно читаь Ваши слова, приглашаем сердечно посетить нас вновь! С уважением и пожеланием хорошего здоровья Мария
Messerli E.
03.03.2020
Positives
Lovely hotel with good pricesNegatives
The physical therapy plan is very tight and creates stress. There are few staff so they are not very attentive to patients. The pool needs good ventilation, there is an unpleasant smell. The doctor does not explain what the diet for the client consists of and the essence of the procedures; the appointment is formal.Answer from Grandhotel Ambassador
Уважаемая госпожа Messerli, спасибо за комментарии и предложения, постараемя устранить все недостатки, приезжайте проверить! С уважением Мария
Ольга Т.
03.03.2020
Positives
We vacationed for the third time at the Ambassador Hotel. We booked a sanatorium on the website. The vacation was great. We are trying to change the hotel, just for the sake of impressions, but as soon as we start studying the information more deeply, we abandon this idea. What is so good about the Ambassador? 1.42 procedures, instead of 36.2. Procedures are suggested by the doctor, the patient chooses. 3. Procedures are provided 7 days a week from 7.00 to 19.00. 3. Robes and slippers are included. 4. Buffet, everything is delicious, varied. 5. Room cleaning is excellent, I don’t understand people who write the opposite. I don’t think that they wipe the dust at home every day. They vacuum and wash the plumbing, change their linen every three days. 6. The location of the hotel, if your feet don’t hurt, is wonderful. Close to the bus station, close restaurants where Czechs go, souvenir shops, supermarkets, etc. 7. Wonderful staff from reception to doctor. Thank you to the sanatorium for the opportunity to choose a convenient time to visit at an affordable price. Special thanks for the wonderful excursion to Prague. Guide - Alena Reznikova.Answer from Grandhotel Ambassador
Уважаемая госпожа Теленкова, очень приятно читать Ваши слова, спасибо за прекрасную оценку, будем стремиться не терять уровень наших услуг. С наилучшими пожеланиями Мария
Андрей Г.
02.03.2020
Positives
A good, comfortable spa hotel with a fairly new treatment facility. The food is moderately varied, the products are of high quality.Negatives
The personnel management in this hotel was an unpleasant surprise: -over the last 3 years, 3 doctors have changed (?!) I wonder - why, exactly? - it seems that the rest of the staff was snatched from the street; of the “veterans” there are only 2-3 employees left in the spa, the qualifications of the rest, to put it mildly, leave much to be desired... - the cleaning ladies are “not good”, they will forget to change the linen on time, or they will put the wrong towels... Chef- the cook seems to be new too. Compared to 2016, the quality of food has noticeably decreased and is getting closer to the Soviet canteen.Answer from Grandhotel Ambassador
Уважаемый господин Горький, спасибо за оценнку, постараемся устранить все недостатки. С уважением Мария
Valeriy P.
02.03.2020
Positives
We were very pleased with everything. Thank you very much!Answer from Grandhotel Ambassador
Уважаемый господин Попов, спасибо за оценку, надеемся на встречу в отеле в будущем! С уважением Мария
Sviatlana S.
01.03.2020
Positives
Treatment: in general it is. It's better in Belarusian sanatoriums. Accommodation: we lived in an apartment on the first floor. The renovation is fresh, the bed linen is clean, the room is cleaned every day, the cosmetics in the bathroom are quite good. Sound insulation is good, especially considering that there is a night music club on the floor below. The music is audible, but not aggressively. Food: very good. If you come late, then there is no such assortment as at the beginning. But the rest can also be refreshed. There were always fresh fruits: citrus fruits, kiwi, plums, melon, apples, pears. And everything is fresh and ripe. Yogurt, cereal, dried fruits. Dessert. And, importantly, all food is prepared using the principles of healthy eating: low-fat, non-fried. Choice of side dish: if you want potatoes, if you want vegetables. Location of the sanatorium: 1.2 km to the springs. There and back respectively 2.5 km. If you walk three times a day, as recommended, then 7.5 km. Excellent physical activity. It’s just a pity that due to the schedule of procedures, it only worked twice.Negatives
Quality of treatment. To be honest, I'm not impressed. Just like in our sanatoriums, they try to impose unprofitable procedures. And in demand, such as massage, underwater massage, you have to beg. After assigning the minimum procedures included in the package, paid ones begin to be imposed. Seeing a doctor is a different story altogether. I went with curiosity, for the first time to the vaunted overseas doctors. First, in the hallway, in front of everyone, she scolded me for being late. Later it turned out that the nurse had mixed up the time. The doctor apologized, but not in front of everyone. She was in a hurry and inattentive. The reception is purely formal. She complained about feeling unwell and probably high blood pressure, but the doctor responded by complaining about too many people (60 people) and the need to work on Sunday. I didn't measure my blood pressure. She complained of pain in the thoracic spine and wrist joints. For some reason, treatment (mud and electric) was prescribed for the lower back. I was also somewhat surprised by the randomness of the prescribed procedures. There is no concept of course treatment: when suitable procedures are selected and a course is prescribed. Everything was scheduled for two or three sessions. Of the three manual massage procedures (all three were performed by different specialists), Olin was carried out shockingly poorly. The whole hope is that people won't complain. I immediately went to the doctor and asked to invite the manager of the medical department, and insisted on changing the procedure. Of course, they resisted and tried to convince them that this was subjective, but since I am a health worker, I convincingly convinced them otherwise. Accommodation. The sanatorium building is old. Therefore, communications breakdowns constantly occurred. The first night I didn’t sleep for a minute because something in the heating system was broken and was loudly knocking monotonously all night (as if the neighbors were hitting the radiators with a hammer). It was just horror, which provoked a nervous breakdown and hypertension. At the reception they couldn’t help, they told us to wait until the morning when the engineer would come. In the morning (it was Sunday) an engineer came, opened the technical hatch, and did something. Two hours later everything happened again. Panic seized me; I couldn’t stand another night like this. Contacted sanatoriums. To my honor, they reacted and called quickly. We will omit the tone in which the conversation was conducted with me; that was not important at that moment. They said that they would look into this issue and notify me in writing. That's all. As you understand, I did not receive any notification. I realized that I had to solve the issue myself, I found an engineer, took his contact information and phone number and contacted him directly. He, in turn, promised that at any time of the day, if there were problems, he would come and fix it. The next night there was no knocking, but... something broke in the climate control system and hissing sounds were heard from there all night. The sounds were not aggressive and the previous sleepless night took its toll; it did not interfere with sleep. Well, it should be noted for sensitive people that music from the nightclub, of course, can be heard. We refused to do any cleaning because it was done using products that smelled too much of bleach. Nutrition. If you like to eat, then you need to come when the restaurant opens, because by the end there is nothing left or replenished. There was one married couple who always argued about this. The waiters, seeing them, rushed to the scattered place so as not to communicate, but the man then went to the reception. Staff. Extremely unfriendly and impolite. But, walking around the city and then for three days in Prague, talking with local residents, it became clear that this was not the hotel’s problem. Such a national feature.Answer from Grandhotel Ambassador
Уважаемая госпожа Shypula, спасибо за Вашу оценку, хотя не совсем положительную постараемся улучшить наши услуги согласно Ваших рекомендаций. С уважением Мария
Alexey O.
24.02.2020
Positives
Excellent hotel, very good medical facilities, good location, excellent rooms!Negatives
NoAnswer from Grandhotel Ambassador
Уважаемый господин Орлов, большое спасибо за высокую оценку наших услуг! С уважением Мария
Stanislau S.
23.02.2020
Positives
I’ll be honest. I chose the sanatorium not by its location to the mineral springs, but by its location to the pubs. The second criterion was the presence of a buffet not only for breakfast, but also for lunch and dinner. And the third criterion was the price of the 4* sanatorium. Before that, we were in sanatoriums Richmond (everything is excellent. but very far from the center of K.V.. where there are shops and bars) and in Smetana Vysehrad (no buffet). The Ambassador met all my criteria. I started monitoring prices and reviews about half a year ago. In at the end of November I caught the price of 1740 euros with three meals a day for 17 days. (Please note! Prices on the website are indicated in euros. Sanatoriums issue an invoice in Czech crowns at their rate + exchange rate difference at the bank. In total it turned out to be 1800 euros - because I need It was necessary to pay by bank card. And in the sanatorium they can also take payment in cash in euros. And exactly as much as indicated on the website.) I read all the reviews written by clients. Therefore, I knew all the pros and cons of the Ambassador in advance. Almost all reviews are true. are reliable and give you the opportunity to correct what many consider to be shortcomings. Well, for example: -thin pillows (although I was quite satisfied) - ask and they will give you additional ones. Or dust and garbage in the room - two words at the reception and the room is washed every day. (also with replacement of linen, bathrobes, towels, etc. .) In the dining room (yes, yes, after all, in the dining room, and not in the restaurant) there is not enough, let’s say, croissants - ask the cook and they will personally bring you some delicious food. As for food. For lunch and dinner there is always fish, meat, chicken. Sometimes it’s deliciously cooked, sometimes not. In 17 days everything gets boring. BUT! What saved the situation were simply awesome desserts (cakes, pastries, cheesecakes, picenies, etc. three times a day - and they never ran out). Believe me, this was not even close to happening either in Richmond or in Smetana. I won’t write about the treatment, medical staff, procedures, reception work. Everything is of a standard high level. Special thanks to the specialist with gas injections, Mrs. Marine, for her customer love. Special thanks to the chief reservations manager, Mrs. Maria Benakova, for the free room upgrade - room 309 Junior - just BOMB!Negatives
Very cold beer!.Everywhere! In all the bars! - I ended up with a sore throat.Answer from Grandhotel Ambassador
Уважаемый господин Скерс, как приятно читать эти слова! Спасибо за высокую оценку наших услуг будем ждать Вашего приезда согласно нашему договору! С уважением Мария
Ida G.
17.02.2020
Positives
Hello guys, we really liked it. We stayed in a nice room with three people. We didn't miss anything. Treatments very good. Doctor friendly. Kitchen staff great and helpful. Even drinking or fetching spring water was fun. It was a nice walk for us with fresh air. Come again. Cloppenburg, Essen, Sindelfingen.Answer from Grandhotel Ambassador
Liebe Frau Gruslak, vielen Dank für Ihre nette Wörte, so dann nächstes Mal! Mit herzlichen Grüssen Maria
Rosa M.
16.02.2020
Positives
The applications were good, the med. Staff was friendly and topNegatives
It was a bit loud during the events in the theater downstairs and the fact that there were few seats in the restaurant was simply unpleasant when some people were standing aroundAnswer from Grandhotel Ambassador
Sehr geehrte Frau Martin, sehr nett, Ihre Wörte zu lesen! Wir werden uns bemühen, alle Nachteile zu beseitigen. Mit herzlichen Grüssen Maria
Ирина Ш.
16.02.2020
Positives
This is our 4th time staying at this hotel. Friendly staff. Good food. Take into account the wishes of clients when scheduling procedures. A doctor using gas injections not only improves our physical health, but also creates a mood for the whole day. Thanks to the head doctor of the sanatorium for the clear and professional work of the entire team.Negatives
We tried not to notice.Answer from Grandhotel Ambassador
Уважаемая госпожа Шевченко, очень приятно читать Ваши слова, приглашаем сердечно вновь посетить нас. С уважением Мария
Makhmud M.
05.02.2020
Positives
Thank you very much for everything. My wife and I really enjoyed it. Everything was rated excellentAnswer from Grandhotel Ambassador
Уважаемый господин Махмудов, большое спасибо за высокую оценку наших услуг! Будем ждать Вашего приезда в будущем! С уважением Мария
Надежда М.
01.02.2020
Positives
Many thanks to doctor Marina Kratochvilova for her individual approach to treatment with gas injectionsAnswer from Grandhotel Ambassador
Уважаемая госпожа Максимова, спасибо за Вашу оценку, приезжайте к нам вновь. С уважением Мария
Peter K.
30.01.2020
Positives
Very good support!!!(Knowledge of Russian is an advantage). The food is not too fatty, mostly steam cooked, large selection of meat but little pork, very varied. All treatments take place in the spa hotel. After winter walks, you can relax well in the sauna. Friendly staff.Negatives
A little too far to the mineral water springs for those with walking difficulties or restrictions. It could also be a problem for those who are too lazy to go for a walk.Answer from Grandhotel Ambassador
Sehr geehrter Herr Klasse, sehr, nett, Ihre Wörte zu lesen! Wir freuen uns auf Ihren weiteren Besuch! Mit freundlichen Grüssen Maria
Валерий Л.
23.01.2020
Positives
Very attentive and polite staff, excellent masseuse Petra, thank you very much to everyoneAnswer from Grandhotel Ambassador
Уважаемый господин Лесин, спасибо за высокую оценку наших услуг! С уважением Мария
Nastassia R.
23.01.2020
Positives
Everyone was very pleased, we will come again 💯Answer from Grandhotel Ambassador
Уважаемая госпожа Трифонос, спасибо за сердечные слова, приглашаем сердечно посетить нас вновь! С уважением Мария
Sigrid G.
20.01.2020
Positives
We stayed at the hotel for 7 days at the beginning of January. We felt very comfortable and had a good rest. The food was more than sufficient and we enjoyed it very much. The treatments were good, but some applications could perhaps take longer. The location of the hotel is very pleasant. It takes about 15 minutes to get to the springs, which you can use for a nice walk.Answer from Grandhotel Ambassador
Sehr geehrte Frau Gültzow, sehr nett, Ihre Wörte zu lesen! Wir laden Sie nochmal herzlich zum Besuch! MIt freundlichen Grüssen Maria