references
Positives
New treatment facility Regular (every 3 days) change of towels, bathrobes and bed linen.Negatives
Unfriendly staff, with some exceptions Visiting saunas is only possible in the nude You can sometimes hear music from the ground floor
Answer from Grandhotel Ambassador
Уважаемый господин Остроушко, спасибо а отзыв, мы постараемся устранить недостатки. Относительно одежды в саунах - oдежда для бани регулируется гигиеническими нормами. С уважением Мариа
Positives
Amazing hotel! Magnificent resort. The staff of the sanatorium are professionals in their field. (Doctors, nurses). All procedures are very good! An unexpected surprise was birthday greetings with a card and good champagne! I will definitely come next year!Answer from Grandhotel Ambassador
Уважаемая госпожа Сазонова, мы очень обрадовались Вашей оценкой и надеесмя на дальшие встречи! С уважением Мариа
Positives
The treatment is generally very good. Polite and punctual staff. All procedures are carried out exactly at the appointed time. medical equipment is used for treatment.Negatives
1. Nutrition, which was excellent in the first days, has become noticeably worse in recent days - the range of fruits, cereals, soups, desserts, etc. has decreased. 2. When a doctor prescribes lymph drainage, the maximum pressure on the device is set by default, regardless of the patient’s age and physical condition. And only when my wife became ill during the procedure, the pressure was reduced by half. In doubtful cases, patients should be prescribed low blood pressure in advance, without waiting until they feel unwell. 3. People come for treatment with their own medications. However, there are no glasses in the rooms to take medications, only shot glasses.Answer from Grandhotel Ambassador
Уважаемый господин Ладыгин, спасибо за оценку, постараемся устранить все недостатки. С уважением Мариа
Positives
I vacationed with my daughter in early November. It was our first time in the Czech Republic. Liked everything. The location of the hotel, the cleanest air, the beauty of autumn nature. We arrived in the morning at 11-00, we were immediately checked into our room, we didn’t have to wait until 14-00. Excellent room on the 2nd floor, quiet and peaceful. Cleaning was done regularly. Thank you very much to the workers. The attitude of the staff is beyond praise, especially the medical staff. The staff is polite, smiling, everyone speaks Russian. Special thanks to the nurses and masseuses for the pleasure we received from the treatment. Also a nice bonus was a free transfer from the airport and an excursion to Prague. The restaurant has a buffet, there was enough of everything. The dishes are dietary, very tasty soups, there were always pastries and desserts. The impressions from the holiday were the most wonderful. Next year we want to come again. I recommend the Ambassador Grand Hotel to everyone.Negatives
No.Answer from Grandhotel Ambassador
Уважаемая госпожа Сербина, очень приятно читать такую-же оценку! Мы будем очень рады приветствоваь Вас вновь у нас, желаем много здоровья и успешный Новый год! С уважением Мариа
Positives
We stayed at the hotel for 10 days at the beginning of November. We felt comfortable and recovered well. We enjoyed the food offered and there was always enough choice, whether breakfast, lunch or dinner. The treatments were good. The staff nice. We found it very good that there were also treatments on Saturday and Sunday if you wanted them. We found the location of the hotel in relation to the springs pleasant. This meant you could take lovely walks in the fresh air. It was about 15 minutes to the first spring.Answer from Grandhotel Ambassador
Sehr geehrter Herr Maslow, vielen lieben Dank für Ihre nette Wörte, wir laden Sie nochmal zum Besuch ein! Mit herzlichen Grüssen Maria
Positives
The location of the hotel is what you need!!! I consider walking 6 - 8 km daily to the source a necessary and obligatory addition to medical procedures, especially useful for diabetics! Sugar levels drop significantly! The food fully corresponds to the purpose of this hotel, a varied and balanced menu. Excellent work by all the medical staff. Special thanks for the convenient transfer from the airport to the hotel and back. The reception staff are very attentive. Thank you very much everyone. We will be happy to come to the same hotel next year.Negatives
I didn’t find any negative!Answer from Grandhotel Ambassador
Уважаемая госпожа Бурко, очень приятно прочесть Ваши слова, мы постараемся содержать уровень наших услуг, приезжайте проверить! С уважением Мариа
Positives
. treatment, food, staff everything was great. Thank you.Answer from Grandhotel Ambassador
Уважаемый господин Якупов, мы очень обрадовались Вашей оценкой, спасибо Вам, приглшаем Вас сердечно посетить вновь наш отель! С уважением Мариа
Positives
The hotel is very conveniently located: close to the center and at the same time, in a quiet place. Very clean and cleaned conscientiously. The staff is mostly polite and friendly. Especially at the SPA reception. They always tried to meet halfway and help.Negatives
The hotel is located in an old building. And although it has undergone a major renovation, it looks quite neglected. The doctor's appointment was a complete disappointment. The doctor quite frankly said that she did not have time for us and that she was not going to talk about every procedure. That there are no more than 3 massage treatments per week (although nothing was said about this on the website at the time of ordering). Instead, she gave us procedures that did not interest us at all. And about food. Breakfast was standard and not bad. Lunches are quite varied, but not tasty. We didn't take dinner, so I can't say anything. I think the hotel is more consistent with 3 star status.Answer from Grandhotel Ambassador
Уважаемый господин Швиндельман, спасибо за оценку, будем стремиться устранить недостатки в обслуживании. С уважением Мариа
Positives
Thanks!!! We had a great rest 👍🏻Answer from Grandhotel Ambassador
Sehr geehrter Herr Grunau, vielen Dank für Ihre nette Wörte, wir freuen uns an Ihren nächsten Besuch! Mit herzlichen Grüssen Maria
Positives
Everything is very good, I especially liked the number of procedures and the quality of their implementation. There were no problems at all. Everything is very calm and of high quality. Special thanks to Marina for gas injections and ultrasound. Very attentive and conscientious. And everyone else is very kind and conscientious. The food is very good, one "drawback" is a lot of variety. But this is certainly a plus.Negatives
Negativity is not invented.Answer from Grandhotel Ambassador
Dear Madam Litvin, heartfelt thanks for your assessment, we will try not to lose our level, come check! Best regards Maria
Positives
I liked everything very muchAnswer from Grandhotel Ambassador
Уважаемая госпожа Тимербарва, спасибо за высокую оценку наших услуг, надеемся на дальшие встречи! С уважением Мариа
Positives
A week in the hotel everything was great, friendly staff, location top so recommended!!Answer from Grandhotel Ambassador
Sehr geehrter Herr Boole, sehr nette Wörte, wir freuen uns an Ihren nächsten Besuch! Mit herzlichen Grüssen Maria
Positives
We were very pleasedAnswer from Grandhotel Ambassador
Dear Mr. Enbrecht, it is very pleasant to read your words, we will strive not to lose the level of services, come check! Regards Maria
Positives
We liked it very much. The treatments, food and hotel were great.Answer from Grandhotel Ambassador
Liebe Frau Wibe, sehr nette Wörte, wir werden uns auf Ihren nächsten Besuch freuen. Mit herzlichen Grüssen Maria
Positives
Very central location. It wasn't far to the center. Restaurants and shops were in the immediate vicinity. The treatment department was very good. There were enough therapy treatments, even on weekends. The swimming pool and sauna area were fine, but unfortunately they were only open until 8 p.m. in the evening. We would like to come back next year, but only if the food and cleanliness in the restaurant improves or if a booking without half board is possible.Negatives
Unfortunately, we cannot agree with the other guests in their opinion that the food was very good. The fish that was served every day was always too dry. The choice at dinner was very limited. Most of the time there was very cheap food. We preferred to go to the restaurant next door and skipped half board. The breakfast was good and sufficient. The service was also very good. However, we missed the friendliness of the staff. One had the feeling that everyone was very reluctant to do their job. We were also not impressed by the cleanliness and the ambience in the restaurant. Not even the bed linen was changed in the entire 10 days of our stay. Otherwise the cleaning of the rooms was fine. The therapies were fine, the staff was friendly and we always arrived on time. Unfortunately, instead of the promised 28 treatments, there were only 26 and only one doctor's consultation instead of the promised two. But we found that less bad. It should still be mentioned. Unfortunately the cafe was permanently closed. Unfortunately, the cocktail bar, which was only open on weekends, only had a fraction of the drinks that were on the menu online.Answer from Grandhotel Ambassador
Sehr geehrter Herr Löffler, vielen Dank für Ihre aufrichtige Wörte, wir werden uns bemühen, die Probleme in der Restaurant zu beseitigen. Selbsverständlich, es ist möglich, nur Halbpension zu buchen, doch wir sind überzeugt, dass nächstes Mal alles super wird. Kommen Sie uns noch besuchen und Situation überprüfen. Mit freundlichen Grüssen Maria
Positives
That was a very pleasant stay. Staff was always friendly and helpful. All goals can be achieved in 10 to 20 minutes. I can recommend the hotel.Negatives
A small minus - away from the sauna and swimming pool. In the evening they only have a direct connection from the second floor.Answer from Grandhotel Ambassador
Sehr geehrter Herr Simon, lieben Dank für Ihre Bewertung, wir freuen uns an Sie nächstes Mal! Mit Grüssen Maria
Positives
It took me a long time to choose the hotel. He fully justified all hopes. 1. Location: it’s really not very close to the springs, and for those who have problems with walking, it will probably not be very convenient to walk and drink water 3 times a day. But for those who came primarily to drink water, this is a great place. Slow walks before meals of 1.5-2 km (back and forth three times a day) are only beneficial (tested). Very convenient for short trips, because... There is a bus station nearby. 2. Hotel. Beautiful old building, high ceilings, fairly large rooms. Modern decoration inside, everything is comfortable and clean. The staff is friendly. In addition to towels, the room includes flip flops and bathrobes, which are recommended to be worn during treatment procedures. 3. Treatment. Only positive emotions remained. The staff are polite and professional. They are helpful if questions arise (change procedures, time, etc.). We took massages, water and beauty treatments, gas injections - we really liked everything. Everywhere is clean and tidy. Maybe the beginning of October is not yet the season for tourists, but we were almost always alone in the pool. You can calmly swim, go to saunas, and relax in the spa area. The medical staff cares about your comfort and health. Communication with a doctor is a pure formality. She does not give any recommendations or advice; she is not interested in extracts and analyzes from the medical record. 4. Nutrition. We took breakfast and dinner. Dinner was sometimes changed for lunch (no problems). The food is beyond praise. There are both dietary and regular dishes. Tasty and varied. No one will go hungry for sure. They gave fish, meat, and poultry. In two weeks the soups were not repeated even once! 5. There were only positive emotions left from the holiday. The hotel is decent. Karlovy Vary water really does some good, I don’t know for how long. So far a month has passed, everything is fine.Negatives
1. Pillows are not comfortable, one might say, lack of them... 2. Disgusting coffee (but if you add milk, it will work...)Answer from Grandhotel Ambassador
Уважаемая госпожа Феськова, мы обрадовались Вашей оценкой, постараемся все негативные моменты устранить и приглашаем Вас вновь к нам Вы узнаете, что всё ещё лучше! С наилучшими пожеланиями Мариа
Positives
The distance of the hotel from the sources turned out to be a plus - a very beautiful place, clean air, walking is a pleasure! Everything was very good! And special thanks for the perfectly organized transfer and free excursion to Prague!Negatives
There is no negativity. Everything is at a good level. Well, maybe the pillows... They need to be changed.Answer from Grandhotel Ambassador
Уважаемая госпожа Запасник, мы очень порадовались Вашим отзывом, в будущем мы готовим поменять подушки во всём отеле, приезжайте проверить! С наилучшими пожелниями Мариа
Positives
Good afternoon Thank you. I liked everything very much. The treatment is very good, everything is organized and on time. They respond to any request and try to help. The staff is pleasant and responsive. Special thanks to our tour guide Alena. He conducts excursions in a very wonderful and interesting way. We are going here again next year.Answer from Grandhotel Ambassador
Уважаемая госпожа Шулпина, большое спасибо за Ваши тёплые слова, мы надеемся приверствовать Вас вновь в нашем отеле. С уважением Мариа
Positives
Very quiet location and large, nice rooms with good beds. Staff always helpful. Spa treatments good.Answer from Grandhotel Ambassador
Sehr geehrte Frau Halle, wir danken Ihnen für Ihre Bewertung und hoffen, Sie nochmal bei uns herzlich zu begrüssen! Maria
Positives
Come againNegatives
Kakadu Bar was nothing specialAnswer from Grandhotel Ambassador
Liebe Frau Melchior, herzlichen Dank für Ihre nette Wörte, wir laden Sie herzlich nochmal zum Besuch ein! Viele Grüsse, Maria
Positives
The room was big enough, you could also sit down. The mattresses were wonderful. Internet worked without any problems. Ideal location for all activities. Very nice staff, good food and nice, well-equipped SPA area. All in all a very pleasant atmosphere. A hotel that we will unreservedly recommend.Answer from Grandhotel Ambassador
Sehr geehrter Herr Boksgorn, vielen Dank für Ihre nette Wörte! Wir werden uns bemühen, unsere Dienste noch zu verbessern, Wir laden Sie nochmal herzlich zum Besuch ein und hofffen, auch Ihre Freunde bei uns zu willkommen! Maria
Positives
Friendly staffNegatives
The rooms are very poorly cleanedAnswer from Grandhotel Ambassador
Уважаемый господин Котов, спасибо за оценку наших услуг, мы извинаемся за неприятности с уборкой и постараемся повысить качество всех наших услуг. С уважением Мария
Positives
Variety and duration of procedures, good food, attentive staff, high-quality cleaning, location on the main street.Negatives
Inconvenient control of elevators, only with a card from the room, at the reception they do not warn about this. During rush hour there is not enough room in the restaurant for breakfast.Answer from Grandhotel Ambassador
Уважаемый господин Корчененков, спасибо за оценку, мы ппостараемся устранитя все негативные моменты. С уважением Мариа
Positives
I rested and received treatment from October 16 to October 30, 2019. Pros: Very good rooms, cleanliness, regular cleaning and linen change. Normal treatment, all procedures were performed exactly on time and with high quality. The staff was excellent and helped resolve problems.Negatives
Perhaps the quality of food. No, everything is fresh, varied menu. But somehow everything was freshly prepared. Completely tasteless dishes are made from good meat. I wanted to go into the kitchen and teach a master class. To get acquainted with the excellent Czech cuisine, I had to dine several times in a restaurant outside the sanatorium.Answer from Grandhotel Ambassador
Уважаемый господин Друзенко, спасибо за Вашу положительную оценку, качество питания му будем стремиться увеличить, приглашаем Вас к нам в будущем и проверитя качество услуг. С уважением Мариа
Positives
We stayed at the Hotel Ambassador in Karlovy Vary for 21 days. The accommodation was very good, we had 21 treatments per week of massages, carbon dioxide baths, acupuncture and more. There was water aerobics and recreational swimming in the house's swimming pool. The staff was very friendly and always helpful. Linguistically everything goes through English, partly German. It was important to us that all applications were in-house. The meals, breakfast and dinner, were always in the form of a buffet and very varied. We will certainly go there again.Negatives
I used the sauna frequently, but unfortunately the relaxation room was also a therapy room and wasn't very comfortable. There is also no possibility of fresh air.Answer from Grandhotel Ambassador
Sehr geehrter Herr Stübbe, sehr nett, Ihre Wörte zu lesen! Wir werden uns bemühen, das Sauna- und Wellnessmillieu zu erfrischen und verbessern. Wir laden Sie nochmal herzlich ein und freuen uns sehr an Ihr netten Besuch! Liebe Grüsse! Maria
Positives
This was our second time in this hotel. The quality has declined, especially the food. The treatments are okay, the staff is quite friendly, except for the cleaning lady in the swimming pool/sauna area (more on that in the negative review)Negatives
We were totally disappointed with the food. Little selection and inferior quality. You could really work on that. The cleaning lady in the sauna area really needs to go. The pool/sauna area closes at 8:00 p.m. The good woman set the clock forward by what felt like 15 minutes and kicked everyone out at 7:55 p.m. according to this clock. Already at 7:30 p.m. all visitors were killed with hateful looks that no one dared to go there again in the evening. This had a huge impact on the holiday mood. We were super happy when another cleaning lady/supervisor was on duty :) So if these two points were changed, we would even come back a third time!Answer from Grandhotel Ambassador
Sehr geehrte Frau Hipp, es tut uns leid, dass Sie nicht voll zufrieden war, wir werden uns bemühen, alle Nachteile rasch beseitigen Putzfrau im Saunabereich wurde schwer ermahnt und ihr Gehalt gekürzt waren. Wir laden Sie herzlich nochmal zum Besuch ein! Mit freundlichen Grüssen Maria
Positives
Karlovy Vary is a very beautiful city. An absolute must for friends of architecture. The city is very clean for the amount of people that pass through it, a big compliment to the city administration.Negatives
I don't want to make everything bad, but I wouldn't go on vacation again, at least not in the AMBASSADOR. The food itself was OK in terms of what was on offer, but everything was not only low in salt but also prepared completely without salt. I was a little missing the rolls but you can overlook that. The cleanliness leaves a lot to be desired. Tables in the room wouldn't be wiped down once in 1 week. Also the sinks. Dust mice in the corners and cobwebs in the corners.Answer from Grandhotel Ambassador
Sehr geehrter Herr Berdzinski, es tut uns leid, dass Sie nicht voll zufrieden war, wir werden uns bemühen, alle Nachteile rasch beseitigen wir laden Sie herzlich nochmal zum Besuch ein! Mit freundlichen Grüssen Maria
Positives
We were happy with everything. The food was varied and good. Treatments were also very good. Nice and courteous staff. Everything was clean and well maintained.Negatives
There are no complaintsAnswer from Grandhotel Ambassador
Sehr geehrte Frau Betz, lieben Dank für Ihre nette Wörte und laden Sie herzlich nochmal zum Besuch ein! Mit Grüssen Maria
Positives
We have been visiting the Ambassador for the fourth year in a row and, in general, we were not disappointed. Of course, something is changing (the coffee machine disappeared, but tea appeared at lunchtime and in the evening, which was not the case in previous years). What remains is the attentive attitude of the staff, excellent location from the springs (we walked 8-10 kilometers a day, returned home with a charge of vivacity), a large interval of time to visit the restaurant, quite decent food (when they write in reviews about monotonous food, we cannot imagine how But they eat at home, probably every day for half a month something new is prepared for them or they themselves. There is a choice every day: soups, meat dishes, fish, chicken, turkey, etc.) Wi Fi in the room worked great, speed It was enough to watch movies in good quality. The quality of procedures has not deteriorated during this time. In general, next year, if possible, we will go to the same hotel.Answer from Grandhotel Ambassador
Уважаемый господин Никитин, огромное спасибо за Ваши сердечные слова, мы будем стремиться ни в каком случае понизить качество наших услуг, а наоборот. Приглашаем сердечно на следующий год, будем ждать с нетерпением Вашего приезда. С уважением Мариа