references
Natale C.
20.10.2019
Positives
Very upscale hotel with large rooms and a nice large bathroom. Shower with lots of space.Negatives
Unfortunately, there were always communication problems with the language; many employees could not speak German at all, only English.
Answer from Grandhotel Ambassador
Sehr geehrte Frau Cosari, vielen herzlichen Dank für Ihre Anerkennung, wir werden uns bemühen, unseren Kollegen beizubringen, ein bichen Deutsch zu sprechen ich persönlich spreche Deutsch, so dann melden Sie sich nächstes Mal für Maria. Mit freundlichen Grüssen Maria
Tatiana E.
19.10.2019
Positives
Stayed at the hotel for the fourth time. I like the location of the hotel, comfortable rooms, good medical facilities. Delicious breakfasts, dinners are much more modest than they were three years ago, but everything is still tasty, not enough fruit. This year I had problems with my back, and I fully felt the lack of normal pillows. Towels are no longer changed every day unless you ask. At best, once every three days (I lived on the first floor). Maybe it was tedious to throw it on the floor? But this is not Türkiye, really. Previously, they changed them every day, regardless of where they lay or hung. But, overall, I had a good rest and was very pleased with the treatment. Next time again to this hotel.Answer from Grandhotel Ambassador
Уважаемая госпожа Eytingon, спасибо большое за оценку услуг, мы будем стремиться устранить все недостатки, приглашаем сердечно в следующий раз, Вы обязательно будете довольна. С наиличшими пожеланиями Мария
Lola P.
17.10.2019
Positives
Overall I really liked it. Comfortable large beds, thick walls of an old design with good sound insulation, many treatments in the package.Negatives
Almost all nights until the morning there are constant drunken screams from the street, it is impossible to open the windows.Answer from Grandhotel Ambassador
Спасибо за отзыв, относительно шума на улице рекомендуем взять номер с видом не на главную улицу, а в переулок.
Любовь А.
17.10.2019
Positives
The city of Karlovy Vary itself leaves a very pleasant impression; it’s wonderful to relax here. I liked the Ambassador Hotel, the rooms are clean, the service is good. The food is good, you won't go hungry, although there is not enough variety. Very good dairy products. The medical department is good, the procedures are high-quality, the staff is friendly, thanks to all of them.Negatives
For me, the minor drawbacks are: I would like more vegetables on the side. And I didn’t hear any recommendations or advice from the doctor regarding the treatment of my illnesses. There is no dietary food in the restaurant; you have to control what you can eat and what you can’t. I brought blood tests with me, but no one needed them and there were no comments. I went because of diabetes, but was treated for arthrosis. I hope the treatment helps with this at least.Answer from Grandhotel Ambassador
Спасибо огромное Вам за сердечные слова и пожелания. Относительно недостатков в лечении - анализы крови проводятся у проживания на 14 ночей, диететическое питание назначает врач и в ресторане можно выбрать себе из 3 вариатнов, но необходимо договортиься с врачём.
Valentīna J.
16.10.2019
Positives
Friendly staff, service at the highest level.... The food is always fresh, a large selection, to suit everyone's taste. We had a very pleasant impression, next time we will fly to the same hotel.Negatives
There is not a single moment.Answer from Grandhotel Ambassador
Уважаемяй господин Едуша, большое Вам спасибо за серденяе слова и оценку услуг нашего отеля приглашаем сердечно Вас на следующий год!
Natalia F.
15.10.2019
Positives
Thank you! We liked everything. Very nice staff. We arrived in the morning. Check-in is at 14:00, but we were checked in at 12:00. The price is very good. The food is modest but tasty.Negatives
The only negative is the unpleasant smell in the pool quite often. And I would like to have music playing in the pool. It’s more pleasant to do exercises in the morning and just swim to music.Answer from Grandhotel Ambassador
Мы передадим ваш запрос менеджеру SPA
Татьяна Д.
14.10.2019
Positives
I liked itNegatives
On the website Sanatoriums.com in euros, and when paying with a VISA in crowns you have to pay extra for conversion. They would write (bring cash in euros) but it turns out EXPENSIVE. Horrible pillows in the rooms.Answer from Grandhotel Ambassador
оплата картой возможна только в чешских кронах, для каждого пребывания мы предлагаем выбор подушек
Galina P.
09.10.2019
Positives
excellent, high-quality treatments, good food, comfortable bedsNegatives
not found
Gregory G.
09.10.2019
Positives
Отдыхаем не первый год и планируем вернуться снова в 2020 году.Negatives
Без замечаний
Русудан Т.
07.10.2019
Positives
I liked everything very much. I relaxed my body and soul
Vladimir E.
04.10.2019
Positives
Included was a transfer to the hotel and an excursion to Prague from the sanatorium. It went well. Thank you. The hotel gave me a decent room the second time. The first one was on two floors, with a bed on the second floor. I refused. With great difficulty they gave me another room.Negatives
This is my third time in K.Vary. I decided to try the Ambassador. I realized that I had made a mistake five minutes later. We arrived at the hotel for lunch, and they immediately offered us lunch. We entered the restaurant and were slightly taken aback, it looks more like a wide corridor with tables, or a third-rate canteen with a small room. The food was also completely disappointing. I have never seen such a meager and monotonous menu in sanatoriums anywhere. I often go to Kislovodsk to sanatoriums, there is simply abundance there compared to Ambassador. The savings are complete. I’m not even talking about sanatoriums in Karlovy Vary. You don’t have to bother with evening clothes; people wear shorts and flip-flops for dinner here. Breakfast is poor and the same thing every day. There is no coffee machine. In general, if you want to get moral satisfaction from eating, then you’re definitely in for it not here. The pillows in the room were flatbreads with lumps of centipon inside. I asked to change them, they said they could bring more pillows. I had to sleep on two flatbreads made from lumps of centipon. The exercise machines are right in the corridor along the path from the elevator to the oxygen room. For some reason no one was working out. There is a small pool and a sauna. The sauna is on the floor above the pool. If you want to drink water three times a day, it’s difficult to combine it with procedures and meals. It’s a long walk, and no one changes the time of procedures. Or rather, for 5 euros you can. My conclusion. The first two trips to K. Vary left an excellent impression. The last one ruined everything. I don’t go here anymore, I mean to this hotel.Answer from Grandhotel Ambassador
Спасибо за ваш отзыв. Мы очень сожалеем, что вы не были удовлетворены качеством наших услуг. По прибытии мы бесплатно переоборудовали ваш номер в Люкс, номер на два уровня выше, чем номер, который вы забронировали. Также по сравнению с другими отелями только у нас вы будете получать 21 процедуру в неделю, в других санаториях это всего 18 процедур. Завтрак, обед и ужин разрабатываются еженедельно в нашем отеле. Это означает, что каждый день происходит прием пищи, который повторяется еще три недели. Единственное, что повторяется, - это стандартный европейский завтрак, который каждый день дополняется чем-то оригинальным. В заключение я хотел бы сказать, что отель предлагает очень хорошие услуги по заданным ценам, и наши клиенты всегда рады убедить наших гостей.
Peter B.
03.10.2019
Positives
Very good quality of spa treatments after medical examination. A beautiful hotel in a very beautiful city. You can relax really well here.Negatives
We were not satisfied with the quality of the meals on the half board. We really like old Bohemian food, but I can get it in better quality in every restaurant in Karlovy Vary than in the hotel. Maybe the chef from the Pilsener Urquell restaurant in the same hotel should also take over the hotel kitchen - the quality is right here. There were enough fruits and vegetables available, but the taste of the dishes offered both for breakfast and in the evening left a lot to be desired. We would like to come back if the food gets better.Answer from Grandhotel Ambassador
Wir haben Ihre Bewertung an unseren Küchenchef und F & B-Manager weitergeleitet und bereiten ein neues Menü und Training für unsere Mitarbeiter vor
Elvira C.
03.10.2019
Positives
We were there for 11 days and everything was great. Staff friendly, food varied and tasty. Treatments were personalized. Rooms are clean, everything is tidy. We will be back
Igor K.
01.10.2019
Positives
The medical facilities are well organized. Good quality of medical services. Attentive doctor, professional physiotherapist. Rooms are cleaned every day, bed linen is changed every three days. Excellent wellness center (saunas, swimming pool, jacuzzi). The food is varied; breakfast, lunch and dinner are organized on a buffet basis. .Negatives
The real cost of accommodation and services displayed on the Sanatoriums.com website in euros does not correspond to reality: the hotel issues an invoice in euros higher than indicated, and when paying in crowns you have to pay an additional fee for conversion.
Rostislav H.
30.09.2019
Positives
The work is well organized with terms for procedures. And generally good
Iuliia K.
30.09.2019
Positives
A beautiful, old building, recently renovated. Friendly staff, they speak Russian. Delicious buffet. I underwent underwater massage and Charcot showers, nurse Helena does them perfectly! There is a swimming pool, you can swim, it is small, but as a rule there are no visitors there, I swam alone or with someone else. The medical building is conveniently located, from the room in a cozy soft terry robe and slippers, straight to the procedure, literally next door! The sanatorium is not located in the center of the resort area, but there is an advantage - daily walks to the mineral water, a walk of 10/15 minutes. We like to walk. There are many shops in the city, the closer to mineral water sources, the more expensive. In the area of the Ambassador hotel there are good shops with reasonable prices, many cafes with delicious national cuisine. Not far away is Lidl, a grocery supermarket, where beer starts from 5 crowns. Near the hotel beer from 27 CZKNegatives
The carpets in the dining room and rooms are difficult to keep clean... I suggest you just remove them!Answer from Grandhotel Ambassador
Уважаемая госпожа Кириллова,большое спасибо за тёплые сердечные слова! В начале ноября будем менять ковьёры на 1. этаже и около лифта, мы уверены, что гостям обстановка понравится. Сердечно приглашаем посетить нас вновь!
Людмила К.
30.09.2019
Positives
A pleasant impression from the work of all the staff. We will have the opportunity to come again. As for the food, good breakfast.Negatives
It’s a little far to walk to the springs, especially when it’s cold. As a result, I caught a cold.
Albina R.
29.09.2019
Positives
Excellent food, clean rooms, excellent spa and treatment area. A little far from the sources, but there is always a chance to take a walk. Russian TV in the rooms and excellent Wi-FiNegatives
The pillows in the rooms were terrible, they asked to replace them, but this was not successful. Dirty carpet on the stairs in the hotel.Answer from Grandhotel Ambassador
Добрый день, госпожа Рукосуева, спасибо за Ваш отзыв и´высокое оценение услуг. Относительно кобёра на лестнице – будем менять ковёры в течение нескольких недель, подушки постараемся менять постепенно, приглашаем Вас на следующий год проверить все изменения. С уважением и наилучшими пожеланиями
Larisa P.
25.09.2019
Positives
I liked everything very much, I didn’t even want to leave.Negatives
I didn't see any downsides.
Виктор П.
25.09.2019
Positives
I liked the Ambassador Hotel. There are no complaints about the service staff, as for the kitchen, they are great, during the two weeks of stay the dishes were never repeated and were delicious, special thanks to the chefs. In general, the holiday and treatment were a success, thanks to all the ambassadors, I will recommend this hotel.
Naum B.
24.09.2019
Positives
The hotel is located one and a half kilometers from the springs, on average we walked ten kilometers a day and it was wonderful. Service is good, food is good. Nothing to complain about. Thank you. The meeting at the airport was good, the excursion was good. Everything is fine.Negatives
There is no negativity.
Alexander R.
22.09.2019
Positives
Good afternoon. We are very pleased with our stay at your hotel. The quality of treatment is excellent. The food is good. The people are kind.
Дмитрий К.
17.09.2019
Positives
Huge beautiful hotel room. Responsive staff.Negatives
They offered very few procedures; I had to go to another sanatorium. You also had to go far to get mineral water. And what struck me most was that blood pressure in the sanatorium cannot be measured from Saturday to Monday, although procedures are provided. The food in the restaurant is good, but not very well prepared.
Эрна Г.
17.09.2019
Positives
I would recommend the Grand Hotel Ambassador without hesitation to anyone who wants to receive good treatment. All procedures are on time - no need to wait for hours; everyone is very attentive and helpful. And most importantly, if you need to see a doctor without an appointment, this is possible. In my opinion this is one of the biggest advantages.Negatives
I'm not sure if this can be described as a negative, but if you want to live closer to the sources, Ambassador is not the best choice. When the weather is good, a 20 minute walk is not a problem, but when it is raining or windy, it is no longer a walk. We must keep this in mind.
Оксана М.
16.09.2019
Positives
Good treatment, cleanliness in the medical building, friendly, friendly medical staff. The location of the hotel is good, everything is within walking distance.Negatives
Poor, meager food, disgusting pillows. The room was never cleaned in 14 days, i.e. The carpet was not vacuumed at all. They only cleaned the bathroom and took out the trash. The dust in the room was wiped off once in our presence. I wiped it myself once, because... There was a large layer of dust; I didn’t want to breathe the dust. The hotel is called 4-star Super Rio, but only deserves a weak 3-star. In connection with the excursion, I asked to postpone the paid procedure to another time, there was no free time, and the money was not returned either, they promised on the day of departure, and when they left, they promised to return it within three days. I’m not sure, if they didn’t return the money within 4 days before departure, let’s see if they will return the money within 3 days after departure?
Zinaida K.
13.09.2019
Positives
The hotel is very beautiful both from the outside and from the inside. The location of the hotel is very convenient - not close to the colonnades and not far away, which allowed for more walking and movement. The staff is very welcoming and friendly. I really liked the girl who gives gas injections - she is friendly, cheerful and has a sense of humor. I liked that they distribute the procedures in accordance with our excursion plans. The food (buffet) is quite simple and you can choose vegetarian dishes. Overall we really enjoyed our stay at this hotel.Negatives
There are no cons. Someone complained about the pillows that they were thin and small, but we liked it. You can't please a living person.
Michael N.
12.09.2019
Positives
All in all a good spa hotel. Room clean. Eat good. A good spa area. The swimming pool could be a little bigger, but you can't have everythingNegatives
The treatments are very good, but the partial massages on the back leave a lot to be desired. I didn't like these
Kamil G.
10.09.2019
Positives
The pool and three types of saunas were very pleasing. The procedures are also generally very good and useful. The food is varied and tasty.Negatives
I didn’t like that we were accommodated in a wing with additional steps, although we saw that we had a small child with whom we could only move with a stroller. There was no ventilation in the room.
Lidiia S.
10.09.2019