references
Cergey N.
06.04.2018
Positives
We rested for the third time in this sanatorium, everything suits us, we especially like the location: despite the weather and laziness we walked 8-10 km a dayNegatives
There was no negativity.
Александр Н.
01.04.2018
Positives
I really liked it. The staff is great, attentive, and knows their stuff well. The hotel is clean, cozy and comfortable. The food is of a very good standard. High-quality treatment, caring medical staff. Just great guys!Negatives
In March it was not very comfortable due to the weather.
Вера Т.
26.03.2018
Positives
We were on vacation with my husband, the staff was very knowledgeable and friendly, we especially liked the nurse, the blonde cat does Charcot’s shower, she is very competent in all matters and treats all patients with kindness, excellent food, perfect cleanliness, we dream of returning to this sanatorium again in AugustNegatives
No negativity.
Юрий О.
21.03.2018
Positives
We went on vacation for the second time, and again we really enjoyed it. Attentive and competent doctor, friendly staff. The procedures were laid out conveniently and were carried out conscientiously. The room is completely comfortable. The food is delicious and healthy. Nice pool, good sauna. I liked everything very much.Negatives
No negativity
Varuzhan N.
18.03.2018
Positives
Thanks a lot ! We had a very good rest. We like the hotel. This is our third time staying at this hotel. The food is very good. The medical staff is good. The massage is great. The nurse on the ward is great. Thank you from the Nazarene family. Wait for us next year. .Negatives
There was no negativity. Please make evening tea.
Elena S.
04.03.2018
Positives
Excellent wellness center. Kind, friendly, helpful staff and quality of treatments.Negatives
The only negative is that the website states that the doctor sees patients 7 days a week. In this regard, this hotel was chosen. But, having arrived on Friday night, hoping to begin the procedures on Saturday, it turned out that the doctor sees from Monday to Friday. In this regard, two days were simply wasted. Therefore, in order not to mislead customers, it may be better to remove this information from the site so as not to cause negative emotions.
Nigora M.
27.02.2018
Positives
The quality of treatment is excellent and the medical staff are very friendly. All procedures are carried out at the appointed time.Negatives
There is no negative, everything is fine.
Иванна Н.
15.02.2018
Positives
Very good hotel, excellent service, friendly staff. We really liked the cuisine. I really liked the massages. It’s very good that the pool is open for a long time and there are no restrictions on visiting the saunas and pool. We hope to come here again next yearNegatives
The only negative is that there are no drinks or coffee/tea during lunch and dinner. In my opinion, it’s better to even increase the cost of food than to look for coffee in the evening
Olga G.
08.02.2018
Positives
General improvement of the body, thanks to the chosen procedures. The underwater massage and the pleasant treatment of the staff are especially good.
Irina G.
08.02.2018
Negatives
It is advisable to have hot and cold water machines in the corridors, and even better - kettles and cups in the room, so that hotel guests have the opportunity to drink tea or coffee in the room
Galina S.
14.01.2018
Positives
the location of the hotel is good, due to the short distance and the early start of procedures, we went to the springs at lunchtime and in the evening. At the sanatorium in the concert hall we attended a jazz concert, tried local beer in the hotel restaurant, next to it is the Becherov Museum with an excellent restaurant, Karl 4, and There are also grocery stores BELLA and ALBERT. The hotel has its own swimming pool with saunas, although small. There were almost no people, I chose the time between procedures. There is parking for 9 euros per day, but nearby there is a closed parking lot, which cost us 36 euros in 10 daysNegatives
The food is excellent, but the downside is that there are no drinks, tea or coffee during lunch and evening.
Григорий Л.
29.12.2017
Positives
Many thanks to all the hotel staff for the comfort and cleanliness, for the excellent treatment. I would like to say a special thank you to the staff who work in the kitchen. Gorgeous and varied menu every day. We are very pleased that we chose your hotel. We promise to return!Negatives
The hotel has no cons!
Ольга К.
23.12.2017
Positives
Everything is great! I liked it very much. I will recommend it to my friends and will come again next year.
Tatyana A.
13.12.2017
Positives
Nice hotel, excellent food, complete treatment. We were very pleased. Friendly, attentive staff, they resolved all issues easily and simply.Negatives
Yes, the room was stuffy, we slept with the window slightly open, but this was not a big problem (the heat does not ache in the bones).
Vadim V.
05.12.2017
Positives
The location is very convenient, you have to walk to the springs, but that's the point. Nearby are shops, supermarkets, ATMs. The station where the bus from Prague arrives is directly next to the hotel. Very clean, friendly staff, always ready to help. The food is varied, you can always find something you like. There is always a fish dish for those who don't eat meat. A lot of fruit.Negatives
The rooms are stuffy and it's hard at night. If you open the window, the heating stops working and it quickly becomes cold (we visited in November). Therefore, it will not work to keep it slightly open. Old, very old pillows.
Kristina S.
04.12.2017
Positives
Good kitchen, cleanliness and daily maid serviceNegatives
The staff is partly unfriendly, a banal greeting - good afternoon, etc. - cannot be heard (with the exception of the reception). Treatment at the level - the doctor is interested in the problems and prescribes treatment accordingly. Unprofessional massage, frequent staff changes.
Татьяна .
02.12.2017
Positives
1. Almost all the staff speaks Russian. 2. Courtesy, tact, attention.Negatives
1. Little variety in food. 2. There is no supplied mineral water. 3. Room cleaning does not correspond to the status of the room - the floors were not wiped at all or only somehow. 4. The biggest MINUS is the music bar in the basement until 2 am... These days - Tuesday, Wednesday, Friday, Saturday. They didn’t respond to comments - they called the reception and went straight to the bar... We slept poorly at night, and at 7 in the morning there were already procedures...
Tatiana Y.
27.11.2017
Positives
There is very little positive left. The rooms are good, the room cleaning is high quality. The rest leaves much to be desired.Negatives
The food is terrible, monotonous, the service is inadequate. The waiters are young and incompetent. The hotel staff is not friendly. I won't go again.
Лариса С.
25.11.2017
Positives
First Time in your sanatorium!!! I liked everything very much!! All the service staff did an excellent job and are friendly and will always listen and come to the rescue! A special big thank you to all the kitchen and hall staff!! We had a great time and will definitely come againNegatives
No
Ирина М.
22.11.2017
Positives
Nice hotel, wonderful staff, both medical and hotel, pleasant atmosphereNegatives
I could never imagine that there is no water or tea in the hotel or in the room. And the fact that tea is served at dinner for 50 crowns is generally beyond criticism, it’s simply absurd
Olga V.
13.11.2017
Positives
We were treated and rested in this hotel for a week. We really liked it and can only recommend it. We arrived there at 13:00, immediately received the keys to the room and had another appointment with the doctor, even received an excellent massage. Special thanks to the masseuse Lenka, that’s her name. She does a very good massage, this is not only the opinion of my husband and I, but also of everyone who had a massage with her. All the staff are polite. And with the food, everything is excellent, buffet, fruits, desserts, pastries, everything is very tasty. We'll be happy to go there again
Алексей Г.
12.11.2017
Positives
We upgraded our room, thank you. The food is not bad. There were always three porridges. But there was a lot of good fish. In two weeks there were only two carp and two trout. The rest is telapia and pangasius. The room cleaning is always excellent. The reception staff are friendly. Location in the very center of the city. Anyone looking for this should come here. There is nowhere more central. But be prepared to go to the springs every day. The minimum was 6.2 km per day, and of course it’s not 10 minutes, as indicated in the advertisement. Very fast pace 17 minutes to freedom. If the weather is good and health allows, then walking is a pleasure!Negatives
If you want any kind of treatment, this is definitely not the place for you. It was not just us who was surprised, but everyone we interacted with at the hotel. Terrible spa. I’ve already been to KV 8 times, but I’ve never encountered such an attitude anywhere. There are just girls working in the police, not with people. The baths are small, only suitable for the Chinese. It seems like they pour it with bleach, not thermal bleach. If you want to add flavor - 5 euros. If you want to change the procedure at least once, 400 rubles. Head nurse Yana is impregnable. Tests were scheduled for this time by another doctor - still 150 CZK or 5 euros. Although the equipment is new, everything is very cramped, there are narrow passages. Here you lie in a bag on coal gas, and behind the glass partition they wash the baths constantly, as if water is pouring on your head. Not comfortable at all. Friendly and high-quality corner injections. Well, the massage, like in many hotels, was just a stroke. Very fat, he chokes when he massages you. Really a lot of maintenance with a lot of weight in the spa. Maybe that's why they are clumsy and evil? Previously, I had been to spas in small hotels, but I had never encountered such a low quality of procedures. In general, if you don’t want to spoil your nerves and support yourself with quality treatments, this is definitely not the hotel for you.
Игорь Ж.
09.11.2017
Positives
Calm, welcoming resort environment. Wonderful sanatorium Ambassador with quality services and attentive staff. I would like to return to Karlovy Vary again and again. Thank you for a wonderful holiday.Negatives
Musical events held on the ground floor of the Ambassador sanatorium from Wednesday to Saturday in the evening slightly interfere with the calm and measured rest of guests living on the 1st floor and arriving for treatment.
Ирина Г.
09.11.2017