Reviews about Grandhotel Ambassador Národní Dům 4* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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Grandhotel Ambassador

T.G.Masaryka 1088/24, 36001 Karlovy Vary
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9.3
10
overall rating
9.5
10
treatment rating

references

nikolay semenov
26.04.2016

Positives

I really liked the head doctor of the sanatorium

Negatives

Packed rations were not provided due to early departure Long waiting time for the stated range of products
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Nana Bisyukova
26.04.2016

Positives

It was amazing!!! I especially want to note the personal work of the waitress Yana, the cook Jacob, the girls from the reception Margarita and the entire staff of the Ambassador Hotel!!!!!! The list can go on and on.........! Thank you!
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Наила Яхина
25.04.2016

Positives

The hotel is very cozy, new furniture, comfortable bed. Well-trained staff create an atmosphere of peace and care for you. Excellent menu, healthy food and local products, very tasty and varied, I didn’t get tired of it after two weeks. I consider the disadvantage - far from the sources - to be an advantage; I had to do walking exercises at a brisk pace in order to get everything done. But I don’t recommend it to the elderly or those who have difficulty moving; it’s better to choose closer to the sources, since this is the main thing they go to Karlovy Vary for.

Negatives

Far from sources. Not suitable for those who have difficulty walking.
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Константин Афонихин
19.04.2016

Positives

Excellent location on a pedestrian street. The food is quite decent. In principle, I liked everything, everything is there for a good rest.
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Виктория Темирова
15.04.2016

Positives

We rested in early April with my mother. Everything in the hotel is great: the rooms are clean, the spa area is new, it’s very pleasant to undergo treatments there, the staff is extremely attentive, the chefs are wonderful - the choice of dishes, although not huge, is all very tasty and aesthetically pleasing, the desserts are simply impossible to resist! Special thanks to the attentiveness of the receptionist and receptionist; when leaving, we left the laptop in the lobby, and 20 minutes later, already standing at the station waiting for the bus to the airport, we saw him with a laptop looking for us. Rare humanity and kindness, because we could have flown away and it would have been completely our fault!!! Thank you very much!

Negatives

There was no negative at all, the distance of the hotel from the sources (12-15 minutes walk) can be considered as a plus - a walk after some water is only beneficial)))
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Anatolii Itskov
13.04.2016

Positives

Great choice. I liked everything. The location is super, the cleaning is quite good, the rooms are good, the staff is friendly. Special thanks to Margarita at the reception - she always listens patiently and explains everything. In short, I will be back there again!!!

Negatives

I didn't like the pillows, they were too soft, but that's not for everybody.
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Rasim Jafarov
10.04.2016

Positives

I liked everything, thank you for the excellent service at such a reasonable price. The hotel is new, the treatment is good. I recommend.
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Irina Tsyrkunova
10.04.2016

Positives

I liked everything very much, the staff is friendly and helpful, always ready to help. Accommodation and treatment are good. We were pleased with our vacation. Special thanks to the Sanatoriums website.

Negatives

Would like hot drinks for lunch and dinner.
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ИНЕССА КУЗЬМЕНКО
07.04.2016

Positives

Very attentive staff. The rooms are clean and comfortable.

Negatives

The kitchen is rather weak. No hot drinks for lunch.
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Владимир Оника
07.04.2016

Positives

All at the highest level! We really enjoyed. We hope to return!

Negatives

The administration should pay attention to the restaurant. The weakest link in this hotel is the restaurant. There are many minor shortcomings that spoil the opinion of the hotel.
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Андрей Золотов
06.04.2016

Positives

Very good!!! All liked it!!! We still want to come here!!! We won't even consider other options. Hurray!!!

Negatives

There is not
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Vera Veselina
05.04.2016

Positives

We rested at the end of March, we liked everything: a cozy spacious room on the 3rd floor, the windows overlooked the street. Zeerova, we don’t complain about noise, the music in the bar didn’t disturb us, the room cleaning was high quality, towels and bathrobes were changed upon request. Doctor Irena Tsipova is an excellent professional, very attentive, and gave valuable recommendations. When scheduling the procedures, our wishes were taken into account, and by lunchtime we were already free. The food is high quality and varied: I liked both fish and meat dishes. When contacting the reception, Margarita quickly and masterfully resolved all the problems we had: late check-out, extra lunch and attendance at a symphony concert in the Orpheum Hall. The hotel guests really liked the Easter gift - a concert by soloists of the Karlovy Vary Symphony Orchestra. I will recommend the hotel to my friends and will come again myself.
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Olga Naumova
04.04.2016

Positives

Very good price-quality ratio. Everything is at the level of a solid "four". Thank you!

Negatives

No
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Сергей Будницкий
02.04.2016

Negatives

There are many customers with large dogs in the restaurant. They feed you right under the table! Outrageous!...
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Answer from Grandhotel Ambassador

Здравствуйте уважаемый Сергей! Мы приносим извинения за этот инцидент, собаки не допускаются в ресторан и возможно это была небрежность со стороны нашего сотрудника в ресторане, который недосмотрел. Ситуация больше не повторится. С уважением, менеджер Grandhotel AMBASSADOR Martin Kumičík.

Nataliia Evsiukova
01.04.2016

Positives

Everything is new, of excellent quality, comfortable beds and pillows, excellent choice and quality of treatments, friendly staff. The food is not bad - excellent dairy products, there is always well-cooked meat, the sources are not as far as it might seem.

Negatives

The rooms facing Zeerov are quite noisy; young people walk around until the morning. Cooking soups and fish is not the strong point of restaurant chefs. Some treatment booths are too narrow.
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Eduard Weisel
29.03.2016

Positives

New clean hotel. There were 7 days, we realized that 10-12 would be better. The room is good, but not big. The food is tasty, but there is not much choice. Water is free in the restaurant and in the Spa. The staff speaks excellent Russian. Special thanks to Margarita, a very responsive person. Excellent massage (thanks to Monica) We would also like to mention Yana (Spa Reception), very cheerful, with a sense of humor.

Negatives

It’s a bit far to the colonnade (12-20 minutes one way). With such a busy schedule of procedures, there is not always this time (you need to drink medicinal water 3 times a day - 30-40 minutes before meals). The hood in the toilet did not work, the rooms were hot (the first night it was impossible to sleep, even with the window open). Sometimes noisy until 1.00 am (Kakadu bar). The SPA is noisy and it is impossible to relax (there are no doors between the cabins). The schedule of procedures is not always optimal (although Yana tries)
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Нина Кононенко
29.03.2016

Positives

All liked it.

Negatives

There was no heating in the room or treatment rooms, we were constantly freezing. I would like a more varied breakfast.
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Natalya Yefremova
29.03.2016

Positives

We liked everything

Negatives

There was no blood test in the package stated upon purchase - there was no blood test and 21 procedures turned into 2 0
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Viktor Mondonen
28.03.2016

Positives

We rested at the Ambassador Hotel in the second half of March. We liked the hotel, it was clean, beautiful, we had a wonderful, spacious room. The hotel staff is friendly and diligent. The food for us is quite good, we could diversify the main courses a little, just add boiled beef and chicken, mashed potatoes, cauliflower. It would be nice if the price of dinner included tea. It's about a 10-minute walk to the springs, which suits us. There is a bus station nearby, which is very convenient, especially when arriving late in the evening. We would love to visit this hotel again.

Negatives

I was slightly disappointed that on the sanatorium website when booking, free tests were indicated, but in reality there were none, only for a fee.
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Mykola Savchenko
28.03.2016

Positives

The positive aspects of the hotel are its location and renovation. Beautiful decor of the building, which is pleasant to be in and a convenient location (relative to thermal springs). Breakfast and dinner are not so varied, but prepared deliciously.

Negatives

The quality of treatment requires a better attitude from the staff. Request a blood test at your first visit to the doctor, since it was announced to us that this would be done for a fee, only after discussing with the reception staff this service turned out to be free (as stated on this site). And Only after 5 days of stay the analysis was done, that is, during these 5 days we were treated according to a “verbal” description of our problems, not based on any laboratory data.
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Elena Semenenko
28.03.2016

Positives

We rested at the end of March. Very good, pleasant hotel! Service at a high level, very friendly staff. Special thanks to Dr. Irena. He treats vacationing patients very kindly, attentively and at a high professional level. She prescribed the procedures that were necessary. The procedures were also carried out very clearly and professionally. Thanks to the chef. The food is varied and tasty. The room is cozy, the furniture and fixtures are new. Cleaning every day. Change of robes and linen every other day. In the evening, the maids also brought chocolates. Compliment. Many thanks to everyone at Ambassador! Health and all the best! Sincerely, Elena

Negatives

There is no negativity.
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Natalya Biryukova-Ryjko
27.03.2016

Positives

I thank all the staff of the Ambassador-People's House sanatorium for their excellent work. Already at the reception you are greeted as a welcome guest, always ready to help in solving all your questions (Margarita, Suzanna, etc.). The doctor, Mrs. Tsipova Irena, is very attentive, friendly and quickly understands the problems of your health, prescribing the necessary procedures. The staff of the medical department are always kind and precise in their work (Yana at the reception, Petra, Elena, Eva, the masseuse). Thanks to the care of the staff on the 1st floor (Itka and others), the room was always clean, cozy + small chocolates in the evening. And this despite the fact that the food in the restaurant was so tasty and the choice was rich and varied.. The hotel is comfortable, aesthetically pleasing, “human” size, you quickly feel at home in it like a family. A certain distance to the sources only helps to take the walks that everyone needs so much. If I have to return to Karlovy Vary (and I have such a desire), I will choose “Ambassador” again.

Negatives

Not negative, but suggestions: 1. It would be desirable if the hotel could offer a tour of Karlovy Vary in Russian on Sunday (since most clients are Russian-speaking) and 2. It would be nice to have several books and magazines in Russian in the hotel language (in small luggage there is not always room for this) 3. It’s a pity that tea and coffee at lunch and dinner are paid... (with such a delicious dessert) 4. If possible, provide some dishes for those who have an intolerance lactose.
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OLGA PROHOROVA
26.03.2016

Positives

We rested for a week, time flew by quickly. We spent most of our time on procedures and going to the springs. The staff is responsive, all questions were answered accurately. Excellent spa. The beds are comfortable, pillows to choose from. We would be happy to stay again.

Negatives

We lived in a luxurious room with two toilets, but neither of them had a working hood.
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Наталья Логунцова
22.03.2016

Positives

Everything in the hotel is new, furniture, bedding, plumbing. Cool nightclub with live music. A very beautiful theater hall (it’s a pity that there wasn’t a single concert all March). The food is very dependent on the change of cooks. There was one shift during which it was a pleasure to eat (and the dishes were replenished on time and were very tasty and varied), but this shift happened approximately once every 3 days. Dr. Irena Tsipova is a very attentive and positive person. The girls at the spa are all attentive and smiling (but this depends on your attitude towards them). Cleaning is just 5+. In addition to cleaning during the day, they come in the evening, make the bed and leave two chocolates. Linen is changed every three days. Bathrobes upon request. You can freely use the swimming pool and sauna. By the way, they are almost always empty.

Negatives

The big minus for us was the lack of any drinks other than water at lunch. Even tea is paid, despite the fact that there is a sufficient number of desserts (try washing down the cake with cold water...). It’s a long way from the sources, but for us it was more of a plus than a minus. The pool was not working for several days in a row. I didn't like the cads at all in the sauna complex. If you sit, your feet are cold and your head is hot. If you lie down, the bench is a bit narrow and you slide off (although I’m not big at all). And a very unpleasant smell. To be fair, I must say that the sauna is excellent. Well, the weather in March, of course, is so-so. .. Damp, gray, sunny in 18 days and relatively warm (about 12 degrees) it was only 2 days. The rest of the time it’s about plus 5-6, and in the mornings it’s 0.
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Elena Glukhareva
21.03.2016

Positives

Very clean, the staff is polite, their work is very well organized. I would also like to note the quality of food: it is planned for people who came for treatment.

Negatives

Therapeutic gymnastics are not organized. The pool was not working. Noisy music from ongoing events interfered with a night's rest.
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Svetlana Petrova
17.03.2016

Positives

Very good level of service, treatment and food. Friendly and helpful staff. The services fully comply with the standards. Many thanks to all the hotel staff for a great time.
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sergey savinkov
16.03.2016

Positives

Excellent complex: treatment + accommodation + food! The procedures are pleasant and not burdensome. Before visiting a doctor, think about what you want to focus on in treatment, otherwise you will be given an average package!
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Tamara Boxan
16.03.2016

Positives

We stayed at the Ambassador Hotel for 17 days in January. The building has been superbly restored and reconstructed. The hotel has comfortable rooms, a convenient treatment center and a spa area with a swimming pool and saunas. The location of the hotel is very convenient: it’s close to the springs (a quick 10-minute walk), and close to bus stops, as well as close to the train station, which made it possible to travel around the Czech Republic on weekends. I really liked the attitude of the staff towards us. And I was captivated by the doctor, Irena Tsipova, with her charm and professionalism, who prescribed the procedures very optimally. We celebrate the massage therapists Philip and Monika, the nurse Petra, the staff Felicia and Nicole, and Margarita and Ondrej at the reception. Very diligent maids. The food is varied and of high quality in an excellent restaurant with attentive waiters. The highlight of the holiday were the concerts of the Karlovy Vary Symphony Orchestra in the beautiful gala concert hall. We have been at home for a month now, we are happy to remember our 17-day stay in a fairy tale and are planning our next vacation in this wonderful hotel. We recommend.

Negatives

During the 17 days of stay, no shortcomings were found.
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Irina Brandl
14.03.2016

Positives

The hotel is very beautiful, clean, new furniture, bed linen, snow-white towels. The food in the restaurant is good, you could choose fish, meat, poultry. Always fresh wax. The medical staff was friendly, if any questions arose, they were always willing to help. The location of the hotel, in my opinion, is very convenient: it’s 1 km to the Colonnade, you go and drink some water, which is highly recommended when drinking mineral water. There is free parking near the hotel. In general, the holiday was very pleasant, I will definitely come again! :-)

Negatives

The only downside I can note is that upon arrival I was not able to immediately get an appointment with a doctor; I only started drinking water on the third day. And I also didn’t like the atmosphere in the Kakadu bar, which is located in the hotel. The fact is that smoking is allowed in restaurants and cafes, so I couldn’t sit for more than five minutes, but I wanted to :-) :-) :-). There is live music at the bar. We went to Kakadu a couple of times and didn’t go again because it was smoky.
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Seider Alexandre
14.03.2016

Positives

Everything was at a good level, except for the food.

Negatives

For such a hotel, the food was poor. There was a poor choice of salads, meat (only 2 types), there was almost no dessert. The food ran out quickly and you had to constantly ask. Only the breakfast was good. If you continue like this, you will not have clients.
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