references
Igor A.
12.01.2016
Positives
I would like to thank the doctor at the sanatorium. A very good and sympathetic person! Manager Natalya helped solve all the problems, I would like to thank herNegatives
At the reception desk, Ondrej did not want to listen to complaints about the quality of the room's location upon check-in. As a result, you could hear all the concerts very well in the room, but you should go to them and not listen to them in room 200. The holiday was ruined, the child could not sleep. For the third concert I had to go change my room at 12:00 at night.
Answer from Grandhotel Ambassador
Уважаемый Игорь Андрюшин! Я передал от Вас благодарность Наталье, она была очень рада, что смогла Вам помочь. Приносим Вам наши извинения за возникшую ситуацию. Мы сейчас активно занимаемся вопросом по снижению слышимости музыки в некоторых номерах во время концертов и делаем всё возможное, чтобы как можно скорее получилось исправить этот недостаток. Martin Kumičík, Sales & Reservation Manager
Andrej G.
07.01.2016
Positives
We vacationed in December for 19 days. Very nice spa hotel. The staff tries very hard to please customers and is extremely courteous. Breakfast-lunch-dinner (buffet) at a good level. Rooms are cleaned, towels are changed daily, linen is changed every three days.Answer from Grandhotel Ambassador
Уважаемый Андрей! Благодарим Вас за отзыв. Мы очень рады, что Вы хорошо отдохнули во время пребывания и лечения в нашем отеле. Будем очень рады видеть Вас во время Вашего следующего посещения. Я лично передам Вашу благодарность работникам нашего отеля. Martin Kumičík, Sales & Reservation Manager
Irina K.
29.12.2015
Positives
One positive. Wonderful staff. Sensitive and attentive doctor - Mrs. Irena Sipova. Modern medical base. Delicious and varied food. Cleanliness everywhere, like in an operating room. A fairly large distance to the sources, some may regard as a minus. For me this was a plus. The opportunity not to be lazy, to walk a lot and breathe clean air. Thanks to everyone who took care of me these 2 weeks, all the best to them in the new year.
Александр А.
27.12.2015
Positives
If you dream of visiting the fairy tale of Karlovy Vary, I recommend the Grand Hotel Ambassador, where my husband and I vacationed in December. The friendly receptionist Martin met us, took care of our luggage and showed us to our room. Natalia and Kamila, hospitable at the reception desk, offered us a lot of interesting excursions to choose from. The medical department of the sanatorium pleasantly surprised us with the number and variety of procedures, and Ch. Doctor Tsypova Irena professionally and competently prescribed a course of treatment that corresponded to the diagnoses of our diseases. The food (buffet) left an indelible impression with an assortment of delicious dishes and desserts. The chefs never ceased to amaze with dishes made from venison, quail, partridge, turkey, and duck. Confectioners offered all kinds of pastries and desserts. The maids carried out high-quality cleaning every day in cozy, tastefully furnished rooms. I didn't want to leave. If you decide to relax in Karlovy Vary, we recommend the Grand Hotel Ambassador! Believe me, you won't regret it.Negatives
There are no cons, only pros.
Ольга Р.
22.12.2015
Positives
First of all, thanks to the sanatoriums team for their help in choosing. Location - close to buses, the center, the Orthodox Church, sources. I just don’t want to call the staff by name, I’m afraid I’ll forget someone. Well done everyone, everyone, everyone. Thank you. The food has no taste and color, but for my wife and I it’s excellent. We lived in a double room, I don’t know when, but the maids cleaned quickly and efficiently. Thank you. Treatment - Doctor Irena selected a complex for my back, thank you very much. We are 100% satisfied with everything.
Ekaterina Y.
21.12.2015
Positives
Stayed at the hotel from 12/12/2015 to 12/19/2015, half board with a treatment program. I really liked the work of the head physician, Mrs. Irena Tsipova, a highly qualified specialist with extensive practical experience, and simply a very attentive and friendly person. To prescribe my treatment, she came on Sunday to meet with me, and the first procedures were performed immediately on Sunday. The quality of the procedures performed and the work of the staff of the medical department are “excellent”. I booked a single room and was given a more comfortable and spacious double room (No. 203) completely free of charge. The room is cozy, beautiful, cleaning and linen change were carried out regularly and discreetly.Negatives
There is no radiator in the room, the heating is regulated through the air conditioner with a maximum temperature of +23. Sometimes it was a little cold in the room... During the week of my stay in the restaurant, they never served duck or goose, lamb in its natural form (the only time it was chopped), or whole river trout. For a 4* restaurant it’s a little “rustic” - chicken, beef, pork, the fish was dominated by salmon, which was not of very high quality. There were no lemon slices with the fish at dinner. At breakfast, the coffee is tasteless, unaromatic, not from a coffee machine, but from a “tank.” They didn't make fried eggs. When cleaning the bathroom, products with a very strong smell were used, and then I had to ventilate the room for a long time.
Нина В.
17.12.2015
Positives
I liked the hotel, they say it’s one of the newest hotels in Karlovy Vary, to be honest, at every step you feel like they’ve just done a renovation. satisfied with both the food and the work of the staff
Artur K.
15.12.2015
Positives
Everything was at a very good level. I liked it very much!Negatives
I didn't notice any cons.
Oleg L.
14.12.2015
Positives
Spacious, quiet rooms. Polite and helpful staff. Nice, modern SPA.
Peter D.
14.12.2015
Positives
Everything was amazing. Clean, tasty, efficient procedures. There is a sense of professionalism throughout. We will definitely recommend you and will come to you again and again!
Petrosyan .
09.12.2015
Positives
we rested from December 28 to December 6 with my husband. Everything was excellent.. We will definitely come. There are no cons. Thanks everyone. ACMIK GERAM BELGIUM
Irina K.
30.11.2015
Positives
Everything was wonderful. The work and attitude of the staff is 5+. Quality of procedures and honey. equipment is at the highest level. Thanks to everyone and I think I will come again and definitely to the Ambassador.Negatives
There are no cons!
Юлия Т.
25.11.2015
Positives
Thank you very much for a wonderful vacation!!! I liked everything: the location and the hotel itself; for those who like movement, it’s always nice to walk 10-15 minutes to the springs! Comfortable room, conveniently located treatment center! Wonderful small pool and sauna complex!!! Friendly and polite staff, always ready to help solve any issue. The transfer ordered through your website also met expectations, everything was on time, convenient and comfortable! I will definitely recommend you to my friends and next time I will use your services!!!
Alfiia K.
05.11.2015
Positives
Many thanks to the sanatoriums.com team for their highly professional work. Everything is clear, understandable and correct. Thank you for your trust, which is very important for further mutually beneficial relationships. I will be happy to recommend you to my friends. As for the Grandhotel AMBASSADOR, I liked everything. Very kind attitude of all the staff. The impressions are the most favorable. In a word, the holiday was a great success, for which we thank everyone very much.
Elena K.
30.10.2015
Positives
It was my first time on vacation in the Czech Republic, the excellent location of the network of sanatoriums, the cleanest air, the stunning beauty of autumn nature. I have the best impression from the work of the entire staff of the Grand Hotel, Ambassador, a decent level of treatment, the most attentive attitude towards patients. Dr. IRENA CIPOVA works great and is suitable for prescribing all the necessary procedures, the very friendly staff of the entire SPA department works professionally. I would especially like to thank the sisters - NIKOL ROSOVA, JANA HYTMANOVA, DAGMAR WEISSOVA, LUCIE TOTHOVA, massage professional - ANDREA LIDAKOVA - for the highest professional level and amazing plastic hands. The best impression from the work of RECEPTION - KAMILA, IVAN, NATALIA, LUKAS - I am very grateful to you for your participation, willingness to help in any situation, kindness and hard work. YOU REPRESENT THE HOTEL FROM THE BEST SIDE. The restaurant workers left a very good impression; the quality of the dishes was high and quite varied. I am sincerely grateful to the restaurant employees - ANDREY CHEH, IVETTA KANLECHKOVA, DENISA JINESOVA. I was left with a very good impression from the work of the hotel maids. I am especially grateful for the conscientious work - RENATA PEKAZOVA. The overall impression of the ten days spent at the AMBASSADOR hotel was very pleasant. The TRANSFER SERVICE also left the best impression. BIG THANKS TO THE DRIVER CARLOS.Negatives
There are several wishes regarding the hotel's operation - I was not at all bothered by daily walks to the springs for 10-15 minutes. Also, in the hotel rooms - 120, 220, 320 - there is a problem with the supply of hot water - from the tap, where there should be hot water, there is cold water in the morning. We had to constantly contact RECEPTION, where Kamila, Natalya or Lucas instantly responded to the request and asked the technician to fix the problem. Unfortunately, hot water was available for no more than a day. And then I had to ask for help again. There are also wishes for the restaurant workers - unfortunately, juices and tea are given to visitors only during breakfast. And if during lunch or dinner someone wants tea, he must additionally buy a glass of tea for 45 CZK. Those who book a hotel in advance with treatment and three meals a day are not told anything about this. I believe that a 4-star hotel could well afford to provide its visitors with juices and tea for lunch and dinner - without additional payment. And I would also like to see a greater variety of dietary dishes and fruits on the menu. And not just sliced pineapples and oranges. And the last thing, which does not relate directly to the hotel, but everyone who flies from Prague Airport should know this - After passing through customs control and checking in their luggage at Prague Airport in terminal number one, many passengers of our flight flying on the Prague-Tel Aviv route On October 29, 2015, they discovered at Ben Gurion Airport, having arrived in Israel, that their luggage had been opened, their suitcases had been damaged, things had been disgracefully scattered throughout the suitcases, and valuables had been stolen - mostly expensive jewelry that was easy to hide and take out unnoticed. Among other things, very expensive jewelry, two rings and earrings, disappeared from my luggage. The bag, which was supposed to be hand luggage, passed all the parameters and weighed up to 8 kg. BUT - THE CUSTOMS OFFICER FORBIDDED ME TO TAKE IT AS HAND LUGGAGE, CHECKED IT AS A SECOND SUITCASE, AND DEMANDED TO REMOVE THE LOCK AND CODE FROM THE BAG. When I arrived at Ben Gurion Airport and received my luggage, I saw that the suitcase and bag were damaged, things were scattered haphazardly in the bag and suitcase, and expensive rings and earrings were missing. Jewelry boxes left empty in luggage. Of course, this really darkened the whole holiday. No one expected such dishonesty from the customs workers at Prague Airport, terminal number one. I warn everyone who will be flying out of Prague airport - BE MORE ALERT!
Татьяна Р.
27.10.2015
Positives
underwent treatment from October 19 to October 26, 2015. Everything is great except dinner. The hotel is new, very clean. The attitude of the staff is beyond praise, especially the medical staff. Special thanks to the nurses and masseuses for the pleasure we received from the treatment.Negatives
The choice of dishes for dinner is very small both in quantity and volume. I didn’t order lunch, I can’t say anything, breakfast is good. No matter what time you arrive for dinner, several pieces of meat float at the bottom of the tray in the gravy. At the same time, the quality of the food is good, the dishes are tasty and well prepared. The only question is the assortment and volume.
Юлия Т.
23.10.2015
Positives
Lovely hotel, great location, everything is in the center. It’s a 10-15 minute walk to the springs, but it’s not at all annoying. The rooms are clean, comfortable, the bathroom is bright, new plumbing, large shower. Towels were changed every day. The room is cleaned every day, at 18.00 pm the maid comes in to put chocolates. The staff is polite. They smile, they all speak Russian. As a doctor, I rated the treatment center as excellent, the staff is trying hard. The food at the hotel is not very varied, but you could always choose from several dishes. Pastries and desserts are different. Delicious soups. The waiters monitor the room and immediately remove dirty dishes. The spa center is also good, in the evening after dinner there are no people, you can go and all the saunas and a swimming pool with a jacuzzi are at your disposal.Negatives
Did not find.
Zoia V.
23.10.2015
Positives
very good work of the staff, pleasant atmosphere in the hotel. I was impressed by the cleaning of the room.Negatives
weak kitchen not four stars
Olena T.
21.10.2015
Positives
Thank you very much to Grandhotel AMBASSADOR and Sanatoriums.com for the opportunity to spend a great week of relaxation in Karlovy Vary. The week's stay included 20 treatments at the hotel's spa. I had an early check-in and it was very nice to take advantage of the bonus - early check-in. I would like to note the positive and attentive attitude of the reception specialists. The spa center made a very positive impression - from the number and variety of treatments, the latest equipment to the teamwork of the whole team. I was pleased with the opportunity to use the pool and sauna complex until 21:00. The food in the restaurant was a buffet for breakfast and a buffet/custom menu for lunch and it matched my food preferences. During the entire holiday, I felt individual care and, at the same time, such unobtrusive service of a European level. Thank you for the comfort and coziness! And Karlovy Vary, as always, was beautiful!
Светлана В.
13.10.2015
Positives
The location far from the springs is a plus for those who either love to walk or are trying to make walking part of their lifestyle. The distance is just such that you don’t get tired, but feel in good shape.Negatives
I often experienced the feeling of being a “poor relative.” You have already paid, apparently, in the opinion of some employees, you have not paid enough and they are doing you a favor - i.e. You are not a guest, but you are welcome. There is a lack of professionalism and ability to respond to the situation. Feeling like a time machine going back 25 years
Nadezda T.
13.10.2015
Positives
Beautiful, cozy and clean hotel. Meals - buffet, varied menu every day. 10-15 min walk to the springs.Negatives
The room was cool.
Раис И.
11.10.2015
Negatives
All the positive things about the city were ruined by a certain Arkady from the Setel agency, from whom we took excursions. This is an arrogant grabber. Look, tourists, who are behind the cute street barkers, they are completely different...
Galina R.
11.10.2015
Positives
Very friendly staff. The rooms and all other areas are kept clean at all times. Good equipment for water procedures.Negatives
The food for vegetarians was not well thought out; we had to constantly remind them that all the food dishes on display had to be signed so that visitors understood what they were eating and not pick at the food. I would also like to note that the staff in the medical complex are not competent enough to operate the equipment. And the swimming pool is very small and is designed for a maximum of four people.
Marina K.
02.10.2015
Positives
The friendliness and professionalism of all the staff (all requests were satisfied), excellent living conditions, excellent treatment. The hotel is very beautiful and cozy, a wonderful new medical department with a large number of medical and spa procedures. The hotel is located a little far from the springs, but the quality of service fully compensates for this, and walking to the springs through an amazingly beautiful city and wonderful air can only be beneficial. The expectations were completely justified. I recommend Ambassador to everyone!Negatives
No comments.
Elena S.
01.10.2015
Negatives
The only negative thing is that you could often meet “nudists” in the sauna. I can’t say that I’m a prude, but it wasn’t very comfortable...
Dimitri T.
28.09.2015
Positives
Very good hotel: very clean, tastefully furnished rooms. I would like to especially note the efforts and attentiveness of the staff, good food and excellent organization and quality of treatment. We will be happy to come again and will recommend this hotel to our family and friends!
Vladimir D.
28.09.2015
Positives
cleanliness, like everywhere else among the Czechs. pleasant workers. A wonderful biofeedback specialist who loves and understands his work. Highly recommend. But you need at least 5-6 sessions.Negatives
Near the bus station. The Cockatoo Club sucks. Although after 2-3 drinks and after 10 pm you can listen to live music from the 70-80s. A nominal doctor. Nothing at all. By the way, advertising is deceiving. They don’t treat anything except gastritis (drink water from the springs, but it’s free) and the baths are pleasant, but short and unnecessary. The massage is also bad and incorrect. 3-4 procedures of 15 minutes are spread over half a day. They break the day. Then you won’t be able to get anywhere to look around normally. A person doing laser procedures not only has no education and no idea of what, how and why he’s doing it, but he doesn’t even know the name of the laser he’s using. He doesn't know safety precautions either. The rest, except for the massage therapists, only draw and drain baths. There is nothing else there except biofeedback, about which I have already said good words.
Isaak K.
28.09.2015