references
Aziz A.
19.03.2023
Positives
The entire sanatorium can only be recommended! The surrounding area in particular had delicious restaurants and beautiful nature to offer. The staff was extremely accommodating and attentive. Questions or requests were received in a friendly manner and implemented. We booked by chance and had the most relaxing 10 days ever. It wasn't the last time! Thank you very much
Irina B.
19.03.2023
Positives
The treatments were good, very friendly staff, good food. We liked it
Viktor M.
13.03.2023
Positives
Very nice staff, especially during the treatments, the kitchen was very good. Thanks again to the chef and we really liked the nice doctor.
Tatiana H.
12.03.2023
Positives
Is very centrally located, close to the thermal baths and springs.Negatives
The sauna in the hotel closes at 7 p.m. You can no longer take a sauna after dinner.
Vasilij P.
12.03.2023
Positives
Price-performance is great.Negatives
Parking is too expensive. 10€ per day. The entrance slip is too slippery where the carpet is. In some places there are no handrails.
Anatolij H.
11.03.2023
Positives
A very good sanatorium, food, service, medical procedures, etc. are at the highest level, I recommend it and you will not regret it.
Thomas B.
06.03.2023
Positives
We liked everything very much and we will come again. Very friendly and nice medical and hotel staff!
Gerda V.
04.03.2023
Positives
Staff very helpful specially in the LobbyNegatives
Sorry to say for disability persons it is not very user friendly specially entering and living the hotel no Handrails to be seen
Lydia D.
04.03.2023
Positives
The hotel is in an excellent location, about 10 minutes walk to the springs. The treatment is excellent, it helped, the pain has subsided (I have a problem with my entire spine). I don’t know how long the effectiveness of the treatment will last, it was my first time, but I know for sure that I will go again next year. The staff is friendly. The rooms are cleaned every day, everything is clean and comfortable.Negatives
The food is good, but it’s very bad that the hall itself is small, there aren’t enough seats, you had to stand and wait until a place becomes available. And another minus, parking is expensive, although it applies to the hotel.
Gennadi S.
28.02.2023
Positives
Have a good, relaxing holiday weekNegatives
The food is cold, this could be fixed quickly, but it isn't.
Margarete S.
27.02.2023
Positives
All treatments were top notch and carried out without any problems. The trip to Prague was also very well organized. Come again.Negatives
Short opening times for sauna and dinner.
Valentina G.
27.02.2023
Negatives
We stayed in this hotel from 02/12/2023 to 02/25/2023, the hotel does not qualify for 4 stars, the water in the pool is very cold, the food, especially the breakfast, leaves much to be desired - the same thing for 13 days. One plus is the staff is attentive, especially the doctors.
Anton H.
22.02.2023
Positives
Staff was great, helpful! It was warm in the room! Food was perfect! Happy to come back!Negatives
Carpet in the room!
Michael U.
22.02.2023
Positives
Everything was great. We are very satisfied. The food was delicious. Bed and pillows very comfortable. Sauna great. Staff was very friendly and nice. Everything was clean.
Andrej G.
19.02.2023
Negatives
Rooms where procedures are carried out are cool. The water in the Bathroom cools down quickly, the staff does not always control it.
Natalia R.
19.02.2023
Positives
A nice, well-kept and clean hotel. The staff very helpful and very friendly. Good value for money The food was very good. We will be back.
Irina E.
19.02.2023
Positives
Everything was perfect. Only one minus. The water in the swimming pool was 19 degrees. Could be warmer
Elena I.
13.02.2023
Positives
The Hotel has a good medical base, many procedures, and an experienced doctor. It will take about 15 minutes to walk to the first source, which means that the hotel is only suitable for mobile patients. At the same time, everything you need is nearby, shops, salons, etc.Negatives
There are no particular complaints, only the food could be better.
Svetlana P.
12.02.2023
Positives
Good afternoon. We underwent a wellness treatment at the Ambassador with our friends from January 18 to January 27, and since this is not the first time we have been to this hotel, each time there are pros for the better and, of course, cons. But everything is in order. Sanatoriums, as always, thank you very much, everything was clear and fast when booking. Check-in, room everything is fine. I would like to express my special gratitude to the head doctor, Larina Natalya, who listened to our problems and prescribed us procedures that really help us. I was very pleased with the fact that the massage therapist has changed and now Yaroslav and Katarina are not just stroking, but actually massaging. I would like to mention the girls and say thank you to them, this is from the physiotherapy room, unfortunately I don’t know the name, Rosa, who did the underwater massage, was also friendly and welcoming, thank you Rosa!!! for your sensitive and attentive attitude, for your professionalism, for your kindness and positive attitude towards recovery. Margarita, the young girl who distributes the procedures, is CLEAR, listens to our opinion, thank you for your attentive attitude and conscientious approach to your duties, but the older, dark one should learn from the young one, be more attentive, learn to say hello and also hear our wishes . Unfortunately, not all nurses have this attitude! I sincerely hope that these reviews, both positive and negative, will not go unnoticed. Because there is a great desire to come again. I would also like to mention the maids who created comfort and coziness in our rooms. Thank you!Negatives
And as always, a little negativity that left an imprint. This, of course, as I noted above, the nurse who distributed the procedures, who is older in age, should not raise her tone, but talk and hear us, this is about replacing the massage therapist Yana. Another imprint is that on January 25 (you can see who was working the shift), my husband and I went into the restaurant at 20 minutes past seven, and they told us that the restaurant was already closed and left us practically without dinner, although there were still people sitting in the restaurant. I think THIS IS UNACCEPTABLE!!! Another disadvantage is that the tables are placed so close to each other that it is difficult to walk with food to your table, is it really impossible to place them in 3 rows as before, because there is also an additional room. This is, I think, the wishes of many of the people we talked to. Well, the rest was all good
Vitali M.
12.02.2023
Positives
Everything was great, we really liked it.Negatives
Housekeeping is not very clean.
Aliaksandr S.
08.02.2023
Positives
We had a great and healthy rest. Accommodation, food and treatment in one place. The food is varied: dietary lunch and dinner, greens, vegetables. For breakfast there is a choice of diet and fried food, muesli, fruit. Sauna and swimming pool without restrictions on the number of visits. Parking is available and relatively inexpensive - 10 euros, but you can park your car for free on Moskovskaya Street, behind the police.Negatives
Bad pillows. Instant coffee for breakfast. Despite this, very good price/quality ratio.
Sabir M.
05.02.2023
Positives
In general, everything is fine.Negatives
The pillows are terrible. Bring your own pillows. Shampoo gives allergies. Massage oil causes allergies.Answer from Grandhotel Ambassador
Уважаемый господин Manafly, пасибо за оценку, постараемся устранить вот ети недостатки. Очень жаль Ваших неприятностей с качеством косметики, под вопросом можно у дежурной получить другую марку косметики или масла. С уважением Мариа
Nikolay Z.
04.02.2023
Positives
Good afternoon. AMBASSADOR - everything was wonderful: - starting from check-in at the hotel, the food was exceptional! - everything was delicious, different dishes every day. I liked all the procedures, the staff was polite and attentive. Good sound insulation - we rested in silence. The room is clean.Answer from Grandhotel Ambassador
Уважаемый господин Zapodovnikov, огрмное спасибо за оценку нашич услуг, надеемся на дальнейшие встречи с Вами!. С наилучшими пожеланиями Мариа
Krimhild H.
31.01.2023
Positives
When we arrived, the staff in the dining room were very stiff and didn't bat an eyelid. 🫣 Later it became more relaxed and pleasant because everyone had smiles on their faces. The entire stay was very, very pleasant 👍👍👍
Barbara B.
30.01.2023
Positives
Everyone is very friendly and helpful. I felt very comfortable here and would love to come backNegatives
Unfortunately, the visiting times for the sauna and swimming pool are too short. It closes at 8:30 p.m.
Nikolai I.
24.01.2023
Positives
Everything was very good, one small note not about the hotel, but rather about the description of the hotel, there is a fitness room with exercise equipment, which, unfortunately, was not indicated in the description. We found out about it on the last day before leaving, we would have gladly studied it if we had known earlier 😊
Elena M.
20.01.2023
Positives
Very good hotel with friendly staff. I'll be backNegatives
Restaurant closes too early.
Claus D.
17.01.2023
Negatives
The building is not barrier-free. All stairs except the central internal staircase have handrails that are too short. Due to the impersonal management, the house lacks any “atmosphere”. There are no common rooms for day stays. The cost of goods for the food was apparently at the lowest possible level; as a rule, fish was far too dry and meat was hard and fibrous, potatoes were watery and tasteless. The fact that this kitchen also prepared the New Year's Eve buffet was the height of disappointment.
Viktoriya B.
10.01.2023