references
Positives
We recovered very well, we think this option: a few days off with therapeutic treatments, wellness and a full pension, very good and successful. Thanks for a great time ❤️Positives
3 weeks of simply a wonderful vacation, definitely not the last time.Positives
Excellent quality of treatment, huge and always clean rooms, delicious food with a wide choice, and of course the hotel’s fantastic location with beautiful views of nature.Negatives
One swimming pool measuring 15 by 8, two Jacuzzis and one single sauna for a maximum of 9 people. For a hotel with 300(!) rooms, this is too few.Positives
Good hotel. Good service. Good service on sanatoriums.com too. The vacation was wonderful thanks to the efforts of the hotel staff and the website sanatoriums.com. Thank youNegatives
We didn’t get sick with anything, so all the procedures boiled down to a simple massage and a jacuzzi. I don't know what it can cure.Positives
All liked it. Responsive staff, excellent medical facilities, perfect cleanliness, excellent food.Positives
We were there for a week and that’s not enough, we need at least 10 daysPositives
I would like to note the excellent work of the Sanatorium staff, reliable and impeccable. Thank youNegatives
Нет развлечений вечеромPositives
Everything was goodNegatives
No help from receptionAnswer from Spa Hotel Imperial
Sehr geehrte Frau Marina, Vielen Dank für Ihr Feedback und Ihre Bewertung! Wir freuen uns, dass Ihnen die Lage des Hotels gefallen hat! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Negatives
Instead of the required 5 procedures, they prescribed 4, we had to additionally go to the reception and find out, on the third day we weren’t allowed in for lunch, although we had full board, we had to find out again.Positives
Everything was beautifulAnswer from Spa Hotel Imperial
Sehr geehrter Herr Leo, Vielen Dank für Ihre höhe Bewertung! Es freut uns sehr, dass Sie bei uns Ihren Aufenthalt genossen haben und mit unseren Dienstleistungen zufrieden war! Wir wünschen Ihnen alles gute und freuen uns darauf, Sie wiederzusehen! Mit freundlichen Grüssen, Spa Resort Sanssouci
Positives
I really liked the organization with public transport.Negatives
No organization of free time (for example: billiards table, table tennis....)Positives
A very nice clean hotel, the staff was always courteous, a great location,Negatives
The breakfast was not adequate for a 5 star hotel. The same sausage every day. No fresh orange juice, salmon or croissants. We were disappointed with the second massage.Positives
This is not the first time I have come to Karlovy Vary, and it has always been good. The peculiarity of this hotel is a large, spacious room with a good interior and comfortable furniture. The elevators work well, there are several of them and there is no waiting when needed. Good food Treatment as usual, nothing special..Positives
Very well organized medical department.Negatives
Unfortunately, in some cases there is no review of the mask requirement. On weekends, around 50% of guests in the restaurant without masks when the buffet is open.Positives
We liked it, the hotel is beautiful and clean. It was comfortable to sleep. The view from our balcony was magnificent.Positives
The hotel is great. Spacious, cozy and comfortable room, the view from the window is simply stunning. Perfect cleanliness. Friendly service. Professional spa treatments. The staff is friendly, the food was good. A truly comfortable stay.Negatives
It is not convenient to use the shower in the bathroom, since there was no partition or curtain and the entire room, even with careful use, was flooded with water.Answer from Spa Hotel Imperial
Уважаемая госпожа Baruchel, большое Вам спасибо за то, что остановились в отеле «Империал» и за Ваш отзыв. Замечания по поводу ванной комнаты мы передали ответственному менеджеру. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. С наилучшими пожеланиями,