references
Mukhtar Orazbayev
19.04.2024
Positives
Good afternoon We really enjoyed our stay and treatment at the Imperial Hotel. Everything was excellent, the treatment, the atmosphere of the hotel, the service of the staff. We are glad. Thank you🙏👍✊🏻Negatives
One thing we were not happy with was that the preferences of people who profess other religions and views were not taken into account; we were not provided with conditions for visiting the sauna, for example, I could not visit it, because our views and preferences do not accept naked people of different sexes being in the sauna at the same time, we We believe that everyone should have equal rights and opportunities. I ask you to somehow think through this issue and take into account our wishes. Thank you🙏
Iouri Starosselski
11.04.2024
Positives
We found ourselves simply in a heavenly place - Everyone smiles at you and copes with their responsibilities perfectly. I remembered my youth when I was in Sochi in the Soviet sanatorium Metalurg... In places I even cried about the rush of memories of the former greatness of the sanatorium business then. In your restaurant in Paris, my wife Taisiya celebrated her 75th birthday on the evening of May 4, 2024. Our daughter Natalia came from Sweden to celebrate the anniversary with both of our grandchildren. This evening was unforgettable. And the next day we had lunch at the Pirosmani restaurant with authentic Georgian Kinzmariuli - red wine, which my wife loves and Stalin loved in his time. For the hostess and friendly visitors, I made two toasts to the health of the 70-year-old hostess, who offered her homemade grape Chacha in real clay glasses. All this delight with a reservation and transfer in a 5-seater Mercedes van was carried out by the front desk officer Andre and the excellent driver Thomas from the Sanatorium Auto Park . Please recognize them and reward them for their wonderful work and kind attitude towards visitors to the Imperial Spa Hotel. We propose to introduce such a service for visits to the Pirosmani restaurant and the U Shvejka Restaurant, which was also thanks to Andre in making the reservation for us. As an honored employee of the hotel and restaurant industry in Russia and the USA, I consider it appropriate to appoint Andre to the position of Hotel Concierge with a recommendation in the Euro Club Conserge Association. We are already planning to come again next year for two to three weeks. Wait for us here, and we will check how you cope with everything. Thank you from the bottom of our hearts. Lady Taisiya and Lord Yuri Staroselslieyu
Svetlana Miller
07.04.2024
Positives
The price is completely justified. Very clean in the pool area and wellness area. The hotel lobby is beautifully decorated with florists. Polite, non-intrusive staff. There was a good music concert in the hotel bar, a good selection of musicians. A very beautiful place. Nice, spacious room with everything you need. Internet is good. 6 years ago it was much worse. The hotel is quiet and peaceful. You can sleep all day long, nothing will wake you up except the birds singing on the balcony.Negatives
On the second day after dinner, severe poisoning began, with all the symptoms that did not allow me to rest properly. I was able to eat practically nothing but porridge almost until the day of departure, and almost all the time (except for procedures) I lay in bed in my room . During the conversation, I learned that two days earlier before my poisoning, another vacationer was poisoned, also after eating, but everything went faster for him than for me and he recovered faster. When talking with the restaurant staff, I realized that there were other cases. Never before have I gotten food poisoning at a resort or in a hotel. The hotel management did not take any action to alleviate my condition. I didn’t even receive free water, which I really needed at that moment. They simply shrugged their shoulders and that was it. Unfortunately, the vacation was ruined.Answer from Spa Hotel Imperial
Good afternoon, dear Svetlana Miller, thank you very much for choosing our hotel for your stay in Karlovy Vary. We consider the accusations you are making to be very serious. We have no information from doctors or nurses that other clients have had the problems you described. We contacted the staff, but even they did not know about the other clients. We are surprised where you are getting this information from and we are very sorry that you are wrongly blaming the hotel for your health problems. We organized a free meeting with our doctor for you and even offered to terminate your stay at the hotel free of charge. We have tried our best to meet your needs. We wish you a speedy recovery. Imperial Hotel Team
Maria Lang
07.04.2024
Positives
EVERYTHING WAS WONDERFUL, THANK YOU SO MUCH EVERYONE 🥰THANK YOU SO MUCH. YOU KNOW, MY PARENTS JUST ARRIVED YESTERDAY, THEY ARE GOING TO VIEW YOU AGAIN, THEY LIKED EVERYTHING UNTIL, THE STAFF IS VERY GOOD, THE DOCTORS, IN A WORD, EVERYTHING IS WONDERFUL. WE'LL COME AGAIN IN THE AUTUMN.🥰🥰🥰
Irina Musatova
02.04.2024
Positives
One delight! This is our second time here and we will come again. Only at IMPERIAL..Thank you for your help and support
Birgit Sander
01.04.2024
Positives
The hotel is in a fantastic location with an excellent range of food and a spacious indoor swimming pool.Negatives
The sauna is very small and carelessly offered compared to the rest.
Elena Starostina
29.03.2024
Positives
A wonderful hotel with a pleasant atmosphere. Varied and tasty food. Swimming pool, sauna. Good service. Hotel location -
Светлана и Алексей
29.03.2024
Positives
Good afternoon, we really enjoyed our stay at your hotel, everything was wonderful! We have also been to other hotels in Karlovy Vary, but the Imperial is simply the best! We will definitely come again this year! Thank you very much!
Cristina Placinta
18.03.2024
Positives
Very beautiful place, the hotel is very clean, food for every taste, the staff speaks Russian. Everything is 10.
Alexander Medvedev
16.03.2024
Positives
Excellent location, magnificent view, the pearl of Karlovy Vary with wonderful staff and decent medical facilities.
Olaf Dr. Krebs
13.03.2024
Positives
Very qualified treatment in the spa department Nice, bright and spacious room friendly room service Excellent food and service at Restaurant ParisNegatives
sometimes listless, inattentive staff, especially in the Prague restaurant Impersonal interaction with guests: It was my birthday during our stay. We have been spending my birthday for many years always in a different hotel. This was the first house (!) where I wasn't congratulated!!!
Andreas Remmele
11.03.2024
Positives
The bathroom department is great, that's why we were there for the second time. And it certainly wasn't the last stay.Negatives
The trip to Prague took some getting used to. The bus and the pickup were positive. What struck the German guests negatively was the fact that a lady on the bus continued to explain things in Russian at an unbearable volume for two hours without taking a break. She didn't respond to any hints or wasn't interested. The non-Russian speaking guests were neither welcomed nor looked after in any way.
Roland Waage
11.03.2024
Positives
We were very satisfied and will definitely come back. We will recommend the hotel to others.Answer from Spa Hotel Imperial
Dear Mr. Roland Schwert, thank you for your stay in our hotel and for your kind feedback. We are very pleased that you enjoyed your stay with us and we look forward to hearing that you will come back and recommend our hotel! Kind regards from Karlovy Vary, Blanka, Business Department, Hotel Imperial
Veronica Bereslavich
09.03.2024
Positives
Excellent hotel and treatment. Very clean, excellent food. Room cleaning and service 5 stars. Highly recommend.Answer from Spa Hotel Imperial
Good afternoon, dear Veronica Bereslavich, thank you very much for your stay at our hotel and for your grateful words! We are glad that you were satisfied with the treatment, the cleanliness, which we take great care of, excellent food and room cleaning. We hope that you will choose our hotel again for your next visit to Karlovy Vary! We will be glad to meet you again! Best regards and best wishes, Blanca, Marketing Department, Hotel Imperial
Elena Shiryaeva
03.03.2024
Positives
I would gladly return to this hotel again. The hotel is located on a hill, a little away from the city center. For me this was an advantage, because the hotel is located in a quiet place, and I went for a walk every day and did not gain weight, despite the fact that I did not restrict myself in nutrition. I would also like to note the hotel's cuisine, delicious breakfast (Belgian waffles, fresh yogurt, soft cheese, etc.), for dinner there was a good selection of vegetables, snacks, meat dishes and even chocolate fondue. The hotel has a small pool, because I was on holiday out of season, sometimes I swam in the pool alone!
Anna Rimkunas
29.02.2024
Positives
The hotel is excellent. The food and treatment are wonderful. The staff is friendly.Negatives
Boring. It is advisable to have some kind of entertainment program for guests in the evenings
Dmitrii Travnikov
28.02.2024
Positives
All the treatments were great and brought a lot more to your health. I can still recommend Imperial. Thank you very much for your offer. The choice met our expectations and even more.
Anna Stefanowitsch
25.02.2024
Positives
Wonderful locationNegatives
lukewarm coffee from the coffee machine
Olga Aslan
25.02.2024
Positives
A hotel with history. Good cuisine, large selection of dishes. Huge rooms.Negatives
Does not meet modern standards. Everything in the hotel is “worn in”, worn out carpets, door handles. The furniture is old and uncomfortable. The staff is simply neutral: not particularly friendly but not angry either, there was no special friendliness as in other Karlovy Vary hotels. We barely found a reservation, no one apologized or offered to sit down and wait until everything was clarified. The location of the hotel is inconvenient; although they provide free access to the funicular and buses to get down to the center, they run for a limited time and those who like to linger in the center need to look at the clock. The procedures are standard as everywhere else. This hotel is clearly overpriced. Off the top of my head it deserves 3-4 stars and half the price. Since we come to Karlovy Vary 3-4 times a year to different hotels, we have something to compare with. CONCLUSION: The hotel is neither bad nor good, just average. There are a lot of such hotels and it is absolutely not worth overpaying for the Imperial. I have no desire to come to this hotel again. Moreover, there are hotels in the center with a lower price and better service and accommodation.
Aneta Reuter
18.02.2024
Positives
The treatments, food and services were very good. Half board wonderful. The food was always refilled in a timely manner and was delicious. Rooms always nicely cleaned, as well as bathrooms - high praise!Negatives
Unfortunately, I couldn't pay with a card at the hairdresser in the hotel. Otherwise with Karl Cosmetics there had been no problem. Unfortunately, last night was bad because the woman in the next room was on the phone and screaming very loudly for 2 hours between 12:00 and 2:00. It's not the hotel's fault, it's the guests' fault.
Gerlinde Lüchau-Krause
18.02.2024
Positives
The food, the quiet atmosphere on the mountain, the well-planned treatments and the pretty little town with the hiking trails, again everything was very nice!!Negatives
The trip to Prague takes a full day, as all 3 spa towns: Františkovy Lázně, Mariánské Lázně and Karlovy Vary are visited. When the bus doesn't leave as agreed in the evening, but hours later because there were no people, the otherwise interesting day is only a stressful memory. So think carefully about whether a day in Prague is worth it or whether it's better to spend an extra stay later.
mira shmookler
13.02.2024
Positives
This was my first time, but I don't think it will be my last!
Horst Philipp
12.02.2024
Positives
a great hotel with a very pleasant, quiet atmosphere. The cable car provides a comfortable route into the city
Theo Schmerker
07.02.2024
Positives
It was very quiet and the treatments were very short.Negatives
We arrived in the snow, unfortunately the train was out of service and the bus didn't always run. The steep sidewalks were very slippery and we had trouble making our way to the fountains.
Golan Ashdot
05.02.2024
Positives
The assistance of the site staff in clarifying information was excellent. The hotel is very good, but for people with good physical fitness. For the first few days, the funicular did not work, and we had to walk to get to the city. There is a bus line, but we couldn’t wait, we had to go up a steep route;).Negatives
Communicating with representatives of the Sanatorium company, they assured me that I could find an iron in the hotel (out of season: end of January) for a couple of hours. Absolutely not! And there was not even any desire to help from the hotel staff. It was very saddening, especially on my birthday. But I didn’t receive any solutions or wishes...I was counting on this service. 👎Answer from Spa Hotel Imperial
Good afternoon, dear Golan Ashdot, thank you very much for your stay at our hotel and for your feedback. We are glad that you liked our hotel. The funicular does not belong to us, but to another company, and yes, it did not work for production reasons. We are sorry that you had such an experience with your iron rental and that you were not wished a happy birthday. Additionally, I wish you all the best on behalf of the entire team of our hotel! We will definitely consider your comments and do everything possible to make your vacation unforgettable next time!! Thank you. Best regards and good day, Blanca, Hotel Imperial
Galyna Orudzeva
02.02.2024
Positives
We liked almost everything, but we are not picky. It was 7 days, a luxurious sanatorium, wonderful staff and procedures, excellent food for every taste, especially delicious on weekends. We will definitely send our parents here, and we will return ourselves. Thanks to the sanatorium company for organizing the trip and accompanying us.Negatives
I don't remember.
Yulia Saharov
26.01.2024
Positives
Excellent hotel! Large and comfortable rooms with beautiful views. The hotel is cleaned daily and the location is very beautiful! Very tasty and varied food.Negatives
Very small spa area! Inconsistency between the size of the hotel and the number of guests in relation to the spa area, one small sauna, one small pool and two jacuzzi, which are turned off very often.
Peter Gebert
23.01.2024
Positives
I will happily book this hotel again and again.Answer from Spa Hotel Imperial
Dear Mr. Peter Gebert, thank you for your stay in our hotel and for your feedback. We are pleased that you enjoyed your stay with us and that you will come back in the future. We look forward to seeing you! Kind regards from Karlovy Vary, Blanka, Business Department, Hotel Imperial
Zdenka Lydia Brezinova
13.01.2024
Positives
Beautiful hotel, delicious food, very high quality. The staff was pleasant and helpful.Answer from Spa Hotel Imperial
Dear Zdenka Lydia Brezinova, many thanks for your stay at our hotel and for your kind feedback. We are glad that you liked our hotel, that you enjoyed our delicious dishes and that you were satisfied with our staff. We hope you will come back to us in the future. We look forward to you! Best regards from Karlovy Vary, Blanka, Sales Department, Hotel Imperial