references
Positives
Great hotel. Great staff. We will definitely come again.Negatives
The bathrooms do not have curtains or shower head attachments. It is inconvenient to take a shower and water splashes all over the bathroom. Some of the guests smoke on the balconies, poisoning others with nicotine. The hotel administration must inform all vacationers about the complete ban on smoking on site.
Positives
I stayed at the Imperial with a small family group - for the umpteenth time. Everyone always feels very comfortable there. The atmosphere throughout the house is pleasant, the rooms are spacious and homely, and the location high above the town is unique. With the ticket for 2 bus lines and the funicular included in the room price, you can easily travel back and forth in town. I recommend the hotel frequently and happily.Negatives
Just 2 comments here: If you arrive without a car, you have to be reasonably good on foot in order to manage the last path, which is quite steep, from the bus or funicular. Normally not a problem, but for people who are not good on foot, it is. For a multi-day stay you shouldn't get a room on the 6th floor, the ones I saw are very small, although furnished with the usual Imperial comfortsPositives
A successful KUR holiday!!! We were looked after very well from the start. Miss Dr. Frankova gave us excellent advice and found the right applications. The treatment process went smoothly and the employees did a good job. The peace and quiet in the hotel complex and in the hotel itself were really relaxing. Everything was good with the food too. Everyone could definitely find something to suit their taste. And there was no “battle at the cold buffet” either. There was always space and the service staff were very friendly. We were there for the first time but certainly not the last.Negatives
We cannot understand why, in such an atmosphere, many spa guests showed up to eat in jogging suits, flip flops and inappropriate clothing. This kind of thing should be prevented when guests enter the restaurant. The Imperial is an excellent hotel and guests should therefore adhere to the clothing recommendation!Positives
If we leave without discussion the healing properties of natural sources of water and mud, the beauty of the European architecture of the city built in a mountain gorge, and the charm of a measured resort life, then my impressions of staying at the Imperial Hotel are as follows: What I liked: 1. The exceptional location of the hotel - on the top of the mountain, in a forest area with clean mountain air, away from the main resort crowd. This is a great opportunity to retire for those who are tired of people and want to reflect on reality. 2. The majestic and pompous architecture of the building reflects its name. It is surrounded by a small park ensemble with a grotto. A sports complex is located in the former auxiliary buildings. The main building has two wings, equipped with wide marble staircases, long corridors, high ceilings, cascading chandeliers, draped curtains, and stucco. The spacious rooms with large bathrooms (but filled with plastic) are impressive. Such excesses make you feel like an aristocrat of the century before last, spending an idle life in a fashionable European resort. 3. One of the sources was brought to the hotel. Local doctors prescribe it to all vacationers indiscriminately before breakfast and lunch (I suspect this is more from a practical point of view: after all, in the first half of the day, vacationers should stay in the building and not be late for procedures.) I doubt that the body’s needs are taken into account in this case. You can walk to the main colonnade and other springs along a street paved with paving stones (15 minutes). It slides down the slope into the city center and is surrounded by old, low-rise residential buildings. You can use the free cable car or bus. 4. From the windows of the hotel rooms there are stunning views of the forested mountain slopes that change their appearance as they are sanctified throughout the day. A source of inspiration for prayer and meditation. 5. Dark nights with a low starry sky and absolute silence in this darkness, which is rarely found anywhere today, is another advantage of the hotel. 6. Food - tasty and variedNegatives
What I didn’t like: 1. Cleanliness 3/5: - Intrusive cleaning in the rooms, in terms of performance 3/5 - On the light carpets covering the wide staircases there are large stains of dirt - signs of a modest budget for cleaning 2. The concept of the Spa hotel is not maintained, since there is no possibility for complete relaxation: Unfortunately, there is a need to control the quality of the procedures performed: - Correct and sufficient application of mud applications - The exact time of the procedures (there is no hourglass). So, for example: the staff often presses their timer even before the procedure begins, and while it lasts, they remind you several times how much time is left: you should not linger and quickly make room for the next vacationer. 3. Being late for a procedure is punishable by its cancellation: a maximum of 6 minutes of delay is allowed and you will be scolded or made a dissatisfied grimace. There is a high probability of kissing a closed door with staff sitting under siege. It is difficult to reschedule the procedure for another time, even if you were delayed at the previous one through no fault of your own. 4. The package of procedures is designed in such a way that in order to get results from a full course of baths, mud applications, massage or inhalations, you need to purchase them in addition 5. There are no air conditioners in the building, but sleeping with the windows wide open is dangerous: You can wake up in the middle of the night in the company of a flock of flying bats all over the room. They live in caves opposite the hotel and fly into the room at night. It is impossible to drive them out or catch them; you have to wait until they fly away at dawn. Such surprises are not for the faint of heart, however, the reaction of staff and management to such cases is inadequate. Let's start with the fact that this happens often, but when you check in, you are not warned about this possibility, and there are no screens on the windows. If this happens, then in the middle of the night you will be informed that bats are protected by the Czech state and will be moved to sleep in another room. The reception staff avoid entering your room; in an hour they will send you an employee who will take the risk of carrying out the necessary things for you. There are no apologies or compensation for such stress; when you try to discuss the situation, they will pretend that this is not a problem, or they will joke that it’s just “Batman”. They will promise a complete disinfection of the room, the quality of which cannot be verified; you will have to disinfect your things yourself. Nobody here has heard of the mandatory rabies vaccination required in other countries in case of a bat bite. It is useless to discuss this with doctors, which makes you doubt their competence. If you take all this into account and be prepared for adjustments, then you can consider this sanatorium for relaxation and treatment.Positives
Comfortable, well-kept hotel, quiet location, with large parking lot. Beautiful and elegant rooms with very good beds. Very good medical advice. Treatment appointments carried out correctly.Negatives
In the dining room there are always beautifully laid tables, unfortunately very dull knives, for example cutting. B. hardly possible from meat. The hotel's own cable car directly to the city center should be pointed out when checking in. Most of the staff working in reception don't know German, which makes communication a bit difficult.Positives
I liked everything very much. Everything. + great weather.Negatives
It’s a pity that I only found out about the resort fee when checking into the hotel. When booking, this information was carefully veiled. I prefer to know about the necessary expenses in advance.Answer from Spa Hotel Imperial
Ответ от компании Sanatoriums: Уважаемый Alexander Krenin, информация о курортном сборе находится в свободном доступе на сайте и она всегда видна при бронировании. Также она дублируется в подтверждении бронирования и указано, что курортный сбор не входит в стоимость бронирования. С уважением
Positives
Doctor Mavlyanova The maid on the 4th (room 475) is very good.Positives
The hotel complex as a whole is very good. Unfortunately, the applications are not explained! The possibility of using the cable car for free to get to the town center is very good and we used it every day. It reminded us a lot of Lugano. The hotel complex is very clean and well maintained, especially the garden/park. The health and fitness offering is very good. In the event of technical problems, the defect was immediately eliminated (battery safe, battery TV, battery door lock). With one exception: the refrigerator. Overall, the hotel is recommended to improve your health.Negatives
A small number of the hotel's employees speak poor German. The majority speak no German or poor English. Little is explained, along the lines of “do good and don’t talk about it.” The promise in your video description that the Hotel Imperial offers health-conscious food has not been confirmed for us. We always looked for the healthy/low-fat/low-calorie range in vain. The food was still good overall! The staff's friendliness and approach to guests can be improved. Some areas of the hotel are not barrier-free. The toilets are installed too low. Instead of showers, there are bathtubs without non-slip inserts and splash guards if you just want to shower. There are too few German-language TV channels and no music in the radio section. Overall, given the 5 stars, the hotel is not technically up to standard. The refrigerator in the room didn't work even after 7 days!Answer from Spa Hotel Imperial
Sehr geehrter Herr Walter Rochowski, vielen Dank für Ihren Aufenthalt in unserem Hotel und für Ihr Feedback, das für uns sehr wichtig ist. Wir freuen uns, dass Sie die kostenlose Nutzung der Seilbahn ins Stadtzentrum zu schätzen wussten und dass Ihnen unsere saubere und gepflegte Anlage gefallen hat. Wir freuen uns auch, dass Sie mit den Gesundheits- und Fitnessangeboten zufrieden waren und dass wir uns schnell um die technischen Probleme gekümmert haben, die Sie uns gemeldet haben. Wir entschuldigen uns für die Kommunikation mit dem Personal und die mangelnden Deutsch- oder Englischkenntnisse. Wir schulen unser Personal regelmäßig und werden weiterhin daran arbeiten, die Kommunikationsfähigkeiten unseres Personals zu verbessern und die Gäste besser zu informieren. Es tut uns leid zu hören, dass Sie mit unserem Verpflegungsangebot nicht ganz zufrieden waren, da alles immer mit erstklassigen, frischen und gesunden Zutaten zubereitet wird und andere Klienten mit unserem umfangreichen Buffetangebot sehr zufrieden sind. Wir bieten mehrere gesunde und diätetische Mahlzeiten an. Wir werden uns jedoch weiterhin mit dem Thema gesunde Ernährung befassen und immer mehr Optionen für Gäste mit unterschiedlichen Ernährungspräferenzen anbieten. Was die von Ihnen erwähnten technischen Mängel angeht, so werden wir diese gründlich prüfen und dafür sorgen, dass sie behoben werden. Natürlich konnten Sie sich auch während Ihres Aufenthaltes an den Hotelmanager wenden, der Ihnen gerne zugehört und die Angelegenheit zu Ihrer vollsten Zufriedenheit gelöst hätte. Ihr ehrliches Feedback hilft uns, unseren Service zu verbessern und zukünftige Besuche noch angenehmer zu gestalten. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu schreiben. Wir hoffen, dass Sie in Zukunft wieder zu uns zurückkehren werden und dass Sie dieses Mal einen unschlagbaren Aufenthalt haben werden! Wir freuen uns auf Sie! Mit freundlichen Grüßen aus Karlovy Vary, Blanka, Geschäftsabteilung, Hotel Imperial
Positives
Thank you, I liked the Imperial sanatorium. Special thanks to the chefs for the varied and delicious dishes, as well as to all the hotel staff, thank you very much for taking care of us. We hope to come again again.Positives
A very beautiful place. Fresh weather, wonderful nature.Negatives
No negativityAnswer from Spa Hotel Imperial
Добрый день, уважаемый Kamran Hasanov, большое спасибо за прекрасный отзыв. Мы очень рады, что Вам у нас понравились и что Вы получили удовольствие от пребывания у нас. Надеемся, что Вы снова выберете наш отель для Вашего следующего пребывания в Карловых Варах! Будем рады видеть Вас снова! С наилучшими пожеланиями из Карловых Вар, Бланка, отдел маркетинга, Отель Империал
Positives
Everything is wonderful - procedures, staff, food - for every taste, rooms, atmosphere. A week later I moved to the city to a hotel with a better rating and I really regret it. There is no comparison.Negatives
Wasps, huge beetles and flies flew into the room from the balcony. The guest in the room below smoked on the balcony every evening and night, the smoke was in the room above. Because there is no air conditioning and it was hot, it was impossible to close the balcony. Every morning there was a fried smell from the restaurant in the room and hallway. Indeed, the staff does not require compliance with the dress code and behavior in the restaurant and during procedures - in the baths people spoke on the speakerphone on the phone, and also in the restaurant.Answer from Spa Hotel Imperial
Добрый день, уважаемая Oksana Garlukovits, большое спасибо за пребывание в нашем отеле и за Ваш отзыв, который очень важен для нас. Нам очень приятно, что Вы оценили наши процедуры, персонал и качество еды. Однако нам жаль, что у Вас остался неприятный опыт с появлением насекомых. Мы интенсивно работаем над улучшением комфорта наших гостей. Конечно, Вы также могли связаться с менеджером отеля во время Вашего пребывания, который, несомненно, был бы рад Вас выслушать и решать проблему к Вашему максимальному удовлетворению. Еще раз спасибо, так как Ваш отзыв очень ценен для нас, и поверьте нам, мы постараемся сделать все, чтобы улучшить Ваш следующий отдых в нашем отеле. С нетерпением ждем Вас! С уважением и с желанием хорошего дня, Бланка, отдел маркетинга, отель Империал
Positives
Extraordinary stay in a "magic" hotel of an other era. The building architecture is amazing and the room more like a small apartment was big with a very nice terrace and a huge bathroom. The furniture and the decoration are refined. The wifi is very good but the television very poor in channels ( had to use youtube to have any French channel) There is a coffee maker an a choice of coffee capsules and teas. The minibar provided in the room is not very expensive Shower gel, shampoo and body lotion is provided every day ( Carl's spa products made with thermal water) The garden in front of the hotelf the hotel is very nice. The hotel is very quiet and the view is breathtaking. The rooms and all the hotel is perfectly clean and the staff very nice and polite The buffet with all the meals is very rich, an great choice and some new recipes every day with typical Czech dishes as well as international dishes (everybody can enjoy something - there is fish every day and at least three different meats, rice, pasta, vegetable, gnocchis etc. You can enjoy two different soups every day. There are plenty different fresh fruits and the homemade ice cream is excellent as well as cakes. There are lounges where you can enjoy a drink with an outdoor terrace which are very pleasant too. Concerning the treatment (for us the complex premium) : it is just amazing to be able to have the treatments and spa at the hotel. It is very professional , perfectly clean and pleasant and the staff is really nice and professional as well as the doctors. You can even have the vrdlo water at the hotel. You have a free access to the funicular and bus 13 ad 2 to go down the the wonderful city center with a splendid art deco architecture.You feel you are back in time, it is so exotic and charming. conclusion : i really loved this wonderfull stay and traveled back with the ghosts of the great romantic era : the ideal stay to rest .Negatives
I only have three negative points : Really very few people speak English among the staff ( except at the reception) For a five star hotel there is only point which really is bad : at the restaurant the waiters and waitresses (i suppose thery come from a catering school and are on training period) chat together playfully, some even have a drink while the clients are in the restaurant: it is just incredible) do not have the correct behaviour which is awaited for in this sort of 5 stars premise : this really should be better supervised and corrected. Last point the parking is very expensive : it is 20 euros per day and you have to park outdoor ( no garage at all)Answer from Spa Hotel Imperial
Dear Mensur Aladag, many thanks for choosing our hotel for your recent stay and for your very detailed review. We are extremely glad that you had such a remarkable experience with us. It is great to hear that you were delighted with the architecture of our building, the furnishings of the rooms and their spaciousness. We are also happy to hear that you appreciated our efforts to ensure guest comfort, such as good Wi-Fi connectivity, a wide selection of coffee capsules and teas, and a nice minibar. We are sorry to hear that our range of TV channels did not suit you. But we are glad that you enjoyed our beautiful park and breathtaking view. We are very pleased with your praise regarding the cleanliness of the rooms, the willingness of the staff and the rich buffet. We are also delighted that you were able to enjoy our wide range of dishes. Many thanks for your praise regarding our wellness and treatments. We strive to make our guests' stay as relaxing and professional as possible. Regarding your comments, we understand your concerns about the communication in English between the staff and the behavior of some of the waiters in the restaurant. Trust that we train our staff regularly to ensure the best and most professional service for all our clients. We will take this feedback seriously and improve these aspects of our services. Regarding parking, yes, parking is for a fee as we offer a parking service and this information is also listed everywhere, so the cllients are informed in advance..Many thanks again for your rating and feedback. It is very valuable to us and helps us improve our services. We hope you will come back soon and enjoy another wonderful stay with us. Best regards from Karlovy Vary, Blanka, sales department, hotel Imperial
Positives
Pleasant, polite, helpful staff. Spacious accommodation. Good food variety and quality. Clean.Negatives
Bad mattress and pillows, tiny comforters. Bad designed shower doors: impossible to take a shower without leaving a paddle of water on the bathroom floor. Uncomfortable sofa, furniture has to be updated ( not fit 5 star hotel rating) Treatment: massage- not good quality, oxygen injections-staff needs more trainingAnswer from Spa Hotel Imperial
Dear Anna Reydman, many thanks for your stay in our hotel and for your feedback, which is very important to us. We are glad that you appreciated the pleasant and courteous staff, the spacious accommodation, the variety and quality of the food, as well as the cleanliness of our facility. However, we are sorry that you were not satisfied with the mattress, pillows and blanket. We prefer to resolve discrepancies immediately on the spot during your stay, so if you were not satisfied with the bathroom with a bathtub, you could of course contact our hotel reception, who would surely find you another room that would satisfy you fully. The same applies to your comment about massages and procedures. In this case, too, you could contact the manager of the spa department or the hotel manager, who would certainly like to hear you out and find a solution to your full satisfaction. However, we assure you that your opinions are a valuable source of information for us. We hope you will give us an opportunity in the future to prove that we provide first-class and superior service! We look forward to you! Best regards from Karlovy Vary, Blanka, sales department, Hotel Imperial
Positives
Everything was greatNegatives
There is noneAnswer from Spa Hotel Imperial
Добрый день, уважаемый Volodymyr Brovkov, большое спасибо за отдых в отеле «Империал», и за Ваш великолепный отзыв. Мы очень счастливы, что Вам у нас понравилось. Надеемся что Вы к нам опять вернетесь! С нетерпением ждем Вас! С наилучшими пожеланиями, Бланка, отдел маркетинга, отель Империал
Positives
Castle on the mountain! Nice view from the hotel, all windows open. Very tasty air. Spacious room, balcony, good food, everything was very nice, good and I liked it! Pleasant reception, comfort, tranquility and the feeling that you are at home, I have never felt at home in a hotel. Procedures inside the hotel. Everyone understands or speaks Russian. After a week in this sanatorium, the body really felt much better: lightness, motivation for proper nutrition, this is much better than a vacation at sea or something else. Very quickly you begin to feel not just better, but very good, after this vacation you really feel how bad your body is from junk food, you ate something harmful and you feel heaviness, why do this? I wish I could order food at home from this hotel) . I especially liked the red fish, which is cut right in front of you, not over-salted like in supermarkets and very tasty, an appetizer or something to call it, a small dish but very tasty. In general, everything is a little different and interesting all the time. It’s interesting to eat, you get full that you can’t eat anymore, it’s delicious, there’s a lot of choice: French fries but not in oil, beef, chicken, salad, meat, desserts, but they are not sweet or little sweet, healthy in short, there is a choice and it was very tasty . Tea in teapots, menu changes all the time. You eat well, you can’t eat anymore, but at every meal you’re hungry again! Yes, there are 3 of them a day, you seem to eat a lot, you can’t anymore, and by the next meal you’re hungry! This is very cool! So if someone is reading this and is tired of everything, the sanatorium is worth a try! And don’t hang out at the seas. Or, as a piece of advice, you need a good massage on the first day. First of all, the doctor helps us choose procedures, we checked in late, but the phone immediately rang with an invitation to the doctor, either get comfortable or they will take you straight away. Blood test (and you can ask for more tests! - we found out about this at the end) We took 3 meals a day, you wake up at 6-7 am (without an alarm clock) breakfast - then the procedures begin immediately. After the procedures, a break and then lunch. During the procedures and until 21:40 the pool is open, it’s very cool to jump into it. After lunch, a break, and then out into the city, The funicular takes you straight to the colonnades. until 19:00 back to the funicular and straight away dinner. I liked your site and service!) Help via WhatsApp, and complete relaxation from the road (the fact that you don’t have to think about anything).Negatives
This was the first time, and at first it’s difficult to figure out where what procedures are being done, you don’t know what awaits you.: -At the entrance to the hotel there is an elevator (2 stainless steel elevators), it can be seen from the reception desk, to the right of it is a restaurant where breakfast/lunch/dinner is held. Along the corridors inside the hotel, to the left and right there are 2 glass elevators. - I’ll write how I understood the location after a week in this hotel. -1st floor is for procedures, on the 1st floor there is a source (not far from the elevator and approximately at the reception). If you look when entering the hotel, the elevator on the right is closer to the pool and the red-orange procedures. Left elevator: doctor, nurse, white procedures. You can't get between them on the first floor because of the restaurant. -The procedures folder may be more clear, but if not the first time everything will be clear. And yes, the standard for a week is 8 procedures, but we took 15. You can take more, and this is interesting) Although we managed to get tired of moving around during the procedures. I advise you to take days free from procedures to visit the city. -The bathtub and shower are very small in the room, not comfortable, but they were not needed, since the procedures and the pool replace everything. For example, a swimming pool is already at least 2 showers. There is room, make more jacuzzi, otherwise there is very little of one (the second jet)!!! The operation of the pool is not yet clear, its functions, whether there is a waterfall and currents or not... the functions of the pool are controlled incomprehensibly. The pool is also quite cold. - there is a minus that the procedure specialists sometimes do not rush to the clients, they almost hide, they see, and try to cancel the procedurePositives
Everything fineAnswer from Spa Hotel Imperial
Sehr geehrter Herrr Heinrich Ossadnek, vielen Dank für Ihren Aufenthalt im Hotel Imperial sowie für Ihre nette Bewertung. Ein zufriedener Gast ist unser wichtigstes Ziel. Gerne werden wir Sie auch das nächste Mal in unserem Hotel begrüßen! Mit freundlichen Grüßen, Blanka, Geschäftsabteilung ,Hotel Imperial
Positives
Very large rooms, a very beautiful view from the window, the most comfortable bed, the lack of air conditioning did not interfere with sleep in any way (July). Mineral water spring right in the hotel. The staff is very friendly. I recommend this hotel! If Karlovy Vary, then only here)Negatives
We were not happy about the lack of drinking water in the rooms; we went to town to get it. And there is no shower curtain in the bathroom - the entire floor is covered in water.Answer from Spa Hotel Imperial
Добрый день, уважаемая Olga Paškevits, большое спасибо за Ваш отдых в нашем отеле и за Ваш отзыв, который очень важен для нас. Мы очень рады, что Вам понравились просторные номера, прекрасный вид из окна и удобные кровати. Нам очень приятно слышать, что Вам понравилось пребывание у нас, что Вы оценили наличие минерального источника прямо в отеле и что Вы отметили наш дружелюбный и внимательный персонал. Мы очень признательны Вам за рекомендательный отзыв и поддержку. Однако нам жаль, что у Вас сложилось впечатление, что в номере не было достаточного количества питьевой воды, так как это совсем не так. По прибытии каждый гость получает от нас приветственную бутылку минеральной воды. Кроме того клиенты могут пользоваться водопроводной водой, которая питьевая! Если Вас не совсем устроила ванная комната, Вы, конечно, могли обратиться на ресепшн нашего отеля, где Вам обязательно могли найти другой номер. Еще раз спасибо за то, что нашли время написать отзыв. Надеемся, что Вы посетите нас снова в будущем, и мы сделаем все возможное, чтобы Ваш следующий отдых был неповторимым! С наилучшими пожеланиями из Карловых Вар, Бланка, отдел маркетинга, Отель Империал
Positives
Excellent hotel. The hotel is located on the mountain, but there is a cable car. And you can go up by bus (for free). Cool and clean air. Historical building. Special thanks to our maid Lily.Negatives
The food didn't seem very tasty.Answer from Spa Hotel Imperial
Добрый день, уважаемый Shanin Sharifov, большое спасибо за Ваше пребывание в нашем отеле и за Ваш отзыв, который очень важен для нас, чтобы улучшить наши услуги. Здорово, что Вы остались довольны его расположением и наличием фуникулера и автобуса для удобного доступа. Чистый воздух и историческое здание также являются приятными бонусами. Однако нам жаль, что еда в отеле не оправдала Ваших ожиданий, так как мы всегда готовим все из свежих и первоклассных продуктов, а другие клиенты только хвалят нашу еду. Конечно, Вы также могли связаться с менеджером ресторана.Тем не менее, Ваша похвала горничной Лили приятна, и мы, безусловно передадим ей. Ваши теплые слова. Еще раз спасибо, и надеемся, что Вы вернетесь к нам снова в будущем. С нетерпением ждем вас! С уважением и с желанием хорошег дня, Бланка, коммерческий отдел, Отель Империал
Positives
I am grateful for my stay in such a beautiful setting as Hotel Imperial. I loved the manicured surroundings and hotel accommodations. The staff is accommodating, informative and polite. At the Information desk, I noticed Veronika and Andy, but the other staff members are informative and very nice too. Medical assistance is superb. Doctor Maria is very knowledgeable and helpful. Both nurses respond to any medical need with urgency and courtesy. There are many kinds of wellness procedures including hyperbaric chamber, Thai massage, injections with CO2, lymph drainage, mud wraps and thermal and detox baths. Staff performing procedures are knowledgeable and polite. The food is very tasty and provides many choices. I noticed exceptional cleanliness everywhere in the hotel. The tablecloths are sparkling clean and constantly changing. Linen and towels in the rooms changed frequently as well. There is no air conditioning in the rooms, which may affect some people. Although, that was not a big deal for me as I like warmth and the temperature outside goes down at night. Also, Imperial is located on a hill where you can feel a fresh breath of air. That makes Imperial outstanding among many other hotels. I could not wait to come back...Answer from Spa Hotel Imperial
Dear Valentina Berger,many thanks for your enthusiastic review and complimentary words regarding your stay at the Imperial Hotel. We are very pleased that you enjoyed the beautiful surroundings and accommodation at our hotel. It is important to us that you feel welcome and comfortable. We would like to thank the staff for your appreciation. Veronica, Andy and the rest of the staff are helpful, and we are pleased that their service contributed to your enjoyable stay. We are also encouraged to hear that the medical care was excellent and that you noted the knowledge and helpfulness of Dr. Marie and the other medical staff. We are delighted that you appreciated the wide range of wellness treatments we offer. We strive to provide a quality and professional service and it is great that you were satisfied. Thank you also for your compliments on the cleanliness of the hotel. We strive to maintain high standards of hygiene and cleanliness so that our guests have a pleasant and comfortable environment. Thank you for your visit and we are really pleased that you enjoyed your stay at the Imperial Hotel. We look forward to your next visit and wish you a pleasant day! Best regards from Karlovy Vary, Blanka, Sales Department, Hotel Imperial
Positives
Polite and responsive staff. All issues were resolved promptly! Good quality procedures. Spacious, clean room (it’s a pity that it doesn’t have a balcony) I received an excellent massage from the massage therapist Peter (ground floor, room 4) I highly recommend it.Negatives
Food is often oversalted. Breakfast is monotonous. For such a large hotel there is only a sauna. Swimming pools with minimal water did not work. The intestinal irrigation room was not working. The observation tower was closed. Leisure activities for vacationers are not thought out. There were only two concerts in 20 days.Answer from Spa Hotel Imperial
Добрый день, уважаемый Val Phidayev, большое спасибо за Ваше пребывание в нашем отеле и за Ваш отзыв. Мы рады, что Вы остались довольны нашим дружелюбным и услужливым персоналом и что Вам понравился Ваш номер. Мы также признательны Вам за рекомендацию нашего массажиста Петра, который сделал отличный массаж. Тем не менее, нам очень жаль, что Вам показалось, что еда была пересолена, и что Вы не были полностью удовлетворены нашим обширным завтраком, так как наши завтраки особенно высоко оцениваются. Список развлекательных мероприятий и экскурсий можно найти на доске объявлений в холле отеля и у консьержа. Конечно, Вы также могли связаться с нашим менеджером во время Вашего пребывания в отеле, который, безусловно, был бы рад выслушать Вас и сделать все возможное, чтобы обеспечить Ваше максимальное удовлетворение, так как довольный гость - наша главная цель. Еще раз благодарим Вас! Ваши отзывы помогают нам улучшать обслуживание и обеспечивать более высокое качество. Надеемся, что Вы снова выберете наш отель для своего следующего пребывания в Карловых Варах! С нетерпением ждем встречи с Вами! С уважением, Бланка, отдел маркетинга, отель Империал
Positives
Very good hotel. Pleasant service. Live music on Fridays. I would like to note the “Sanatorium” through which we ordered everything - including excursions, everything was very organized, very good guides.Negatives
The pool with terminal water is not working. The observation deck is not working. For dinner there was sour cream in the cups, my husband told the worker, they took it from my husband, and the rest of the cups were left standing for people with spoiled cream. The massage is done very superficially and only lasts 20 minutes.Answer from Spa Hotel Imperial
Добрый день, уважаемая Светлана, большое спасибо за Ваше пребывание в нашем отеле и за Ваш отзыв, который очень важен для нас. Мы рады, что Вам понравилось дружелюбное обслуживание и живая музыка в пятницу. Да, смотровая башня закрыта, и мы нигде не указываем, что она доступна. Мы также проверили продолжительность массажа, который Вам сделали, и все было в полном порядке, частичный массаж действительно длится 20 минут. Еще раз благодарим Вас за отзыв. S нетерпением ждем Вашего следующего визита! С наилучшими пожеланиями из Карловых Вар, Бланка, отдел маркетинга, Hotel Imperial
Positives
Nice large room with a great view. Perfect planning and execution of applications. The location of the hotel and the connection to the city with the hotel's own inclined elevator.Negatives
Swimming pool only open from 10:00 a.m. Staff very neutral - not bad or unfriendly. But just without any movement. And we stayed in the hotel for two weeks. Other guests were sometimes very “unconventional” at mealtimes. No correction for flip-flops and shorts in the evening, although there is a dress code. (Probably fearing consequences)Answer from Spa Hotel Imperial
Sehr geehrter Herr Helmut Baur, vielen Dank für Ihren Aufenthalt in unserem Hotel und für Ihr Feedback. Wir freuen uns, dass Ihnen das große Zimmer mit der schönen Aussicht gefallen hat und dass Sie die Seilbahn, die zum Kurortzentrum führt, kostenlos nutzen konnten. Es tut uns jedoch leid, dass Sie das Personal als unemotional empfunden haben. Wir schulen unser Personal regelmäßig, um den besten und professionellsten Umgang mit allen unseren Kunden zu gewährleisten. Unser Ziel ist es, einen warmen und freundlichen Service zu bieten, damit sich die Gäste wohl fühlen und zufrieden sind. Es tut uns leid zu hören, dass die Öffnungszeiten des Schwimmbads für Sie nicht optimal waren, denn wir haben unsere Öffnungszeiten an die Bedürfnisse der meisten unserer Kunden angepasst. Nochmals vielen Dank und wir hoffen, dass Sie in Zukunft wieder zu uns kommen werden! Wir freuen uns auf Sie! Mit freundlichen Grüßen aus Karlovy Vary, Blanka, Geschäftsabteilung, Hotel Imperial
Positives
The hotel and the treatments were great. The location of the hotel is really great. The food was very good, always fresh salads and vegetables.Negatives
Unfortunately, the duration of the treatment was not adhered to. It said 25 minutes, but the massage was only 15 minutes. I thought it was a shame because the therapists were really great.Answer from Spa Hotel Imperial
Sehr geehrter Herr Dietmar Feiler, vielen Dank für Ihren Aufenthalt in unserem Hotel und für Ihr Feedback, das für uns sehr wichtig ist. Wir freuen uns, dass Sie insgesamt mit der Qualität des Hotels zufrieden waren und die tolle Lage und das leckere Essen, insbesondere die frischen Salate und das Gemüse, zu schätzen wussten. Andererseits tut es uns sehr leid, dass Sie das Gefühl hatten, dass die Behandlungszeit nicht eingehalten wurde und kürzer als die erwarteten 25 Minuten war. Wir haben die ganze Situation untersucht und klassische Massagen dauern 20 Minuten. Ein Massagetherapeut könnte niemals eine Massage in 15 Minuten durchführen. Wir werden diese Angelegenheit auf jeden Fall prüfen und untersuchen. Nochmals vielen Dank für Ihr Feedback und dass Sie sich für unser Hotel entschieden haben. Wir hoffen, dass Sie in Zukunft wieder zu uns kommen werden. Wir freuen uns auf Sie! Mit freundlichen Grüßen aus Karlovy Vary, Blanka, Geschäftsabteilung, Hotel Imperial
Positives
Great location, friendly staff, pool, sauna also good. We would be happy to come back.Negatives
The room we got was quite small and the prices for drinks in the restaurant were overpriced.Answer from Spa Hotel Imperial
Sehr geehrter Herr Alexander Bolinger, vielen Dank für Ihren Aufenthalt in unserem Hotel und für Ihr Feedback, das uns sehr wichtig ist. Wir freuen uns, dass Sie unsere tolle Lage, das freundliche Personal und unsere Wellnesseinrichtungen, d.h. den Pool und die Sauna, zu schätzen wussten. Wir freuen uns auch, dass Sie gerne wiederkommen möchten. Es tut uns leid, dass Sie ein Zimmer bekommen haben, das Sie als ziemlich klein empfunden haben. Natürlich hätten Sie sich an unsere Rezeption wenden können, die Ihnen sicher gerne ein anderes Zimmer angeboten hätte. Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Ihr Feedback ist für uns sehr wertvoll und hilft uns, unseren Service zu verbessern. Wir würden uns freuen, wenn Sie unser Hotel bei Ihrem nächsten Aufenthalt in Karlovy Vary wieder wählen würden. Wir freuen uns auf Sie! Mit freundlichen Grüßen aus Karlovy Vary, Blanka, Geschäftsabteilung, Hotel Imperial
Positives
Very good service upon check-in and check-out. I had several wishes, everything was resolved very quickly. Good quality of food and variety of dishes.Negatives
It was a bit far from the colonnade and we were tied to free buses and to the funicular, which sometimes had to wait 15-20 minutes. There was drinking water in the room only upon check-in. The following days they did not provide drinking water in the room.Answer from Spa Hotel Imperial
Добрый день, уважаемый Igor Barychnikov, большое спасибо за Ваше пребывание в нашем отеле и за то, что нашли время написать отзыв. Мы рады, что у Вас были приятные впечатления от регистрации заезда и выезда, и что мы смогли быстро удовлетворить Ваши запросы. Ваше удовлетворение очень важно для нас, и мы стремимся всегда обеспечивать отличное обслуживание и быстро реагировать на потребности наших гостей. Очень приятно, что Вы остались довольны качеством и выбором блюд. Стараемся предлагать широкий ассортимент, чтобы наши гости могли выбирать в соответствии со своими желаниями. Мы рады, что Вы тоже оценили бесплатное соединение отеля с курортным центром города. . Да, при прибытии в отель каждому гостю предоставляется приветственная бутылка минеральной воды. Еще раз благодарим Вас за выбор нашего отеля. Ваши отзывы помогают нам в наших постоянных усилиях по улучшению. Мы будем рады видеть Вас снова в будущем. С уважениеми с желанием хорошего дня, Бланка, отдел маркетинга, Hotel Imperial
Positives
это наше 16-е пребывание в Imperial. Как обычно, мы прибыли, чтобы перезарядить наши батареи. Большое спасибо менеджеру по бронированию г-же Дане, которая всегда очень полезна и любезна. Доктор Поспишилова, как наш семейный врач, помнит все наши проблемы и относится к нам соответственно. Я хотел бы отметить нового помощника менеджера по продуктам питания и напиткам г-жу Владимиру Оличову, которая сделала все возможное, чтобы помочь нам с предпочтениями в еде (вегетарианские варианты), она очень усердно работала; обучение персонала, следя за тем, чтобы продукты были свежими и хватило на всех. И уборка, как обычно, лучшая, мы наслаждались нашими сверкающими чистыми номерами. Вернусь снова!Answer from Spa Hotel Imperial
Добрый день, уважаемая Margarita Sokolovski, большое спасибо за Ваше пребывание в нашем отеле и за Ваш замечательный отзыв. Спасибо за Вашу долгосрочную лояльность и за то, что Вы снова выбрали наш отель Империал для Вашего 16-го пребывания. Мы рады, что наше заведение продолжает заряжать Вас энергией и что Вам понравилось Ваше пребывание у нас.Я хотелa бы лично поблагодарить Вас за Ваши слова признательности. Мы очень рады, что Вы остались довольны нашим менеджером по бронированию, госпожой Даной. Она очень приятная. Мы гордимся тоже тем, что в нашей команде есть такой профессионал, которым, несомненно, является госпожа доктор Мария Поспишилова. Также спасибо, что оценили работу нового ассистента F&B, г-жи Владимира Оликовой. Приятно слышать, что она приложила усилия, чтобы учесть Ваши пожелания по питанию. Мы передадим Ваши комплименты всему вышеперечисленному персоналу. Кроме того, для нас очень важны Ваши комментарии о чистоте и опрятности наших номеров. Мы рады, что Вам понравились наши номера, сверкающие чистотой. Благодарим Вас за Вашу лояльность и за то, что возвращаетесь к нам снова. Ваше удовлетворение - наш приоритет, и мы с нетерпением ждем Вашего следующего визита. С уважением и с желанием хорошего дня, Бланка, отдел маркетинга, отель Империал, Карловы Вары
Positives
Very nice view from the room very calm I really liked everythingNegatives
I didn’t like the breakfast, there was no good fish 🙁 for breakfast except SundayAnswer from Spa Hotel Imperial
Добрый день, уважаемая Jana Lautenschleger, большое спасибо за Ваше пребывание в нашем отеле и за Ваш отзыв, который очень важен для нас. Мы рады, что Вам понравился вид из номера и спокойная атмосфера, что очень приятно. Однако нам жаль слышать, что Вы не были полностью удовлетворены рыбой на нашем обширном завтраке шведский стол, поскольку другие клиенты очень довольны в этом отношении. Мы предпочитаем рассматривать замечания непосредственно на месте во время пребывания в отеле, поэтому Вы, конечно, могли связаться с менеджером F&B, который, несомненно, был бы рад Вам помочь. Мы открыты для комментариев и стараемся постоянно улучшать наш сервис, чтобы обеспечить наилучшее обслуживание для наших клиентов. Еще раз большое спасибо за Ваш отзыв, и надеемся, что Вы снова выберете наш отель для Вашего следующего отдыха в Карловых Варах. С уважением и с желанием хорошего дня, Бланка, отдел маркетинга, Hotel Imperial
Positives
We really liked everything, the hotel is at the highest level, room 421 is large, bright. Large balcony overlooking the forest. Many thanks to all the staff for everything!Negatives
Most likely this is not a negative, but a wish that in the beautiful garden there are not enough benches to sit, breathe fresh air, listen to the birds sing. And I would like the bathroom to have a shower, not a bath.Answer from Spa Hotel Imperial
Добрый день, уважаемая Ella Kvak, большое спасибо за Ваш прекрасный отзыв о нашем отеле. Мы очень рады, что Вам понравилось Ваше пребывание и Вы оценили комфортабельный номер с видом на лес. Приятно слышать, что персонал был очень добрым и дружелюбным.Мы также благодарны за Ваш отзыв о питании и мы рады, что Вы были довольны нашим обширным выбором блюд на завтрак. Мы также очень благодарны, что Вам понравился парк перед отелем. Спасибо за Ваш комментарий о лавочках в саду. Ваш отзыв помогает нам лучше понимать потребности наших гостей и предоставлять еще более качественное обслуживание. Надеемся, что Вы снова выберете наш отель для своего следующего визита в Карловых Варах. С уважением и с желанием хорошего дня, Бланка, отдел маркетинга, отель Империал, Карловы Вары
Positives
Thank you for a good holiday!Negatives
Cooks - a little less salt. Some dishes are too salty.Answer from Spa Hotel Imperial
Добрый день, уважаемая Инна, большое спасибо за Ваше пребывание в нашем отеле и за Ваш отзыв, который очень важен для нас. Мы рады, что Вам понравилось Ваше пребывание у нас, Однако нам очень жаль, что у Вас сложилось впечатление о пересоленной пище. Ваш комментарий был передан нашему шеф-повару, который будет разбираться в ситуации дальше. Наша приоритетная задача - обеспечить первоклассное питание для всех гостей. Еще раз благодарим Вас за конструктивный отзыв. Ваши комментарии помогают нам улучшить качество обслуживания и обеспечить удовлетворенность клиентов. Надеемся, что в будущем у нас будет возможность снова приветствовать Вас в нашем отеле и предложить Вам вкусную еду, которая порадует Вас. С уважением и с желанием хорошего дня, Бланка, отдел маркетинга, отель Империал