references
Negatives
A deluxe room is no different from a simple room, the only thing is facing the street, and this is rather a minus, because in the early morning there is the noise of a garbage truck, the sound of broken glass, etc. And in the evening, the noise of cars and all the delights of people's evening life (songs, loud conversations, etc. ) And for all this I overpaid 200 euros.. Check-out for this hotel is from 11 am! And lunch (who has full board) at 12... means sitting on your suitcase and waiting, or paying for late check-out... inconvenient. A lot of people just leave...in almost all hotels, check-out is at 12 and that’s normal! When you check in at 2:00 p.m., you also don’t have time for lunch... and you end up with this kind of discrepancy...
Positives
We felt very comfortable and will be back next year!Answer from Spa Hotel Imperial
Guten Tag! vielen Dank für Ihre nette Bewertung der Leistungen im Spa Resort Sanssouci! Wir freuen uns auf Ihren nächsten Besuch! Mit freundlichen Grüßen!
Positives
This year we are vacationing in Imperial 3 times and were pleased to note that after quarantine the service has only gotten better! We love Karlovy Vary very much, thanks to Sanatoriums for organizing our vacation. Special thanks for the excursions providedPositives
Beautiful location, cozy rooms, own hotel spring, cleanliness, delicious food. Very nice staff, flexible change of procedures. Nice and cozy atmosphere, well-kept facility. Sauna towels available directly on site. Free cable car directly in front of the hotel. Quiet location without street noise.Negatives
Fitness rooms and pool closed due to pandemic, bathrooms need modernization (a shower instead of a bathtub makes more sense), croissants for breakfast and freshly squeezed juice are a must in a 5 star hotel. Sauna room very small. Rooms are very noisy, you can hear others going to the toilet.Positives
I traveled with sanatoriums for the first time, I was very pleased, everything was organized, clear and coherent. A wonderful guide Alena Reznikova, the trip to Prague was memorable, although I had been to this city a couple of times before, I learned a lot of new things. I recommend Imperial, a pleasant hotel, good quality food, the staff is trying hard and everything is in order in terms of antiviral measures.Negatives
If you are traveling in the warm season, keep in mind that there is no place to sunbathe. A lot of Czechs come now on weekends, apparently there are some special discounts and the hotel is almost full, there are a lot of people in the pool and in the restaurant. It would be very nice if this flow was somehow regulated. On weekdays everything is calm and good)Positives
This was not the first time we were vacationing in Karlovy Vary. I really liked the Imperial Hotel. We recommend!!! Special thanks to sanatoriums.com for your excellent work.Negatives
No negativityPositives
We were pleasantly surprised. Very good hotel, good service. Excellent treatments, nice staff and accommodating. Thanks also to cleaning staff. Very good cuisine. Thank you very much, we were very satisfied. Always my pleasure.Negatives
Unfortunately, very high parking fees.Negatives
The week of March 3 was excluded from normal rest and treatment, because... The hotel administration rented it out for the filming of a TV show, and the treatment corridors and foyers were filled with people in outerwear, bawling faint songs in weak voices. Reserving half of the tables in a restaurant for German groups for the entire dinner, when the rest of the “unreserved” wander around with plates in search of free space, is also not a plus for the administration. The pricing policy is unclear: prices have increased by a third under the same living and treatment conditions.Positives
The Imperial sanatorium has preserved its traditions - treatment at a very high level (I can express my opinion after more than 20 years of annual visits). The hotel staff is very sympathetic to the requests and wishes of the guests. Special thanks to Lada (accommodation manager). Doctor Maria Pospisilova always takes into account all wishes, is very friendly and professional (we have been seeing her since her arrival in 2007). Treatment procedures are always performed on time and with high quality.Negatives
1. At the entrance to the Prague restaurant, they stopped keeping records of visits during lunch and dinner - unscrupulous compatriots immediately took advantage - they visited the restaurant without paying, laughing at the others. 2. There were parents with small children. For the first time, children were not restricted in anything - children ran around the hall and restaurant unattended. There was no room for adults in the pool. Still, this is not a children's sanatorium.Positives
This is my third time coming to Karlovy Vary for health treatment. This time the choice fell on the Imperial Hotel. Excellent hotel. The location and the view from high above the city evoke delight and admiration. Good medical facilities, varied food, comfortable, calm environment. There are no difficulties getting to the sources. This is the hotel I would like to return to again.Answer from Spa Hotel Imperial
Уважаемая госпожа Елена Козлова, большое Вам спасибо за то, что остановились в отеле «Империал» и за Ваш отзыв. Мы рады, что Вам понравился отдых у нас и верим, что в будущем сможем снова поприветствовать Вас в нашем отеле. С дружескими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Hello! This is the third time in a row that I have chosen Imperial. Basically nothing changes. Still just as beautiful and majestic. There are some pleasant changes: there are coolers with drinking water. Access to the pool has become different, correct. It has become much more convenient to use the entrance.Negatives
This is the third time in a row that I have chosen Imperial. But somehow it doesn’t reach 5 stars. The carpets are still the same, but need to be replaced with new ones. My room was a corner one, and at night the bombastic music from the Imperial bar was disturbing. I don’t quite understand why alcohol appeared in the Prague restaurant, but the coffee machines disappeared. For all 12 days they did not change or offer to change the robe and slippers, the procedures are different, the treatments are prescribed differently, the robe and slippers very quickly after the prescribed procedures become not entirely clean, no matter how hard I tried to provide and take the necessary measures to ensure that the robe remained clean. In the Prague restaurant, hot dishes quickly become cold. The pneumopuncture procedure was performed by New personnel. Office 1 and the specialist are at a high level, but other specialists in other offices quite often ask who, where and in the course of their assigned function, how they treat patients in a very unmedical way, for some reason they are very interested in the personal side of life.Answer from Spa Hotel Imperial
Уважаемая госпожа Милютина, большое Вам спасибо за то, что остановились в отеле «Империал» и за Ваш отзыв. Замечания по поводу услуг мы передали ответственному менеджеру. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Only the best impressions! I go every year and everything is always at the same level! Thank you!Answer from Spa Hotel Imperial
Уважаемий господин Kuznetsov, Большое Вам спасибо за отдых в отеле «Империал», и за Ваш великолепный отзыв. Мы очень счастливы что Вам у нас понравилось. Мы надеемся что Вы вернетесь и будем Вас с нетерпением ожидать. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Negatives
Many Kazakhs are noisy. It wasn't very comfortable.Answer from Spa Hotel Imperial
Уважаемая госпожа елена пыркова, Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель. Будем с нетерпением ждать Вашего приезда. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
I’ve been relaxing at the sanatorium for 3 years now, and I can’t find an alternative! You live in a fairytale castle on the mountain! The rooms are very functional, with a beautiful view, the swimming pool, sauna, hot tubs are open until 22.00. This year, champagne, beer and wine were included, food was a buffet, terribly tasty meat, and in general everyone will find something to their likingNegatives
It is a pity that the sanatorium does not apply a system of discounts for regular customers, at least in low seasons.Answer from Spa Hotel Imperial
Уважаемая госпожа Elena Ruleva, большое Вам спасибо за отдых в отеле «Империал». Благодарим вас за Ваше теплые слова! Мы надеемся что и в будущем мы сможем поприветствовать Вас в нашем отеле! С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Negatives
Most massage therapists are lazy, they just stroke but don’t warm up the muscles and pour a lot of oil on your back, which is VERY UNPLEASANT. The impression is that they don’t know anatomy at all and haven’t studied with PROFESSIONALS. Only in 51 rooms do women give EXCELLENT massages. Thank you very much to her. teach everyone else from her. it is necessary to examine and fire those who cannot or do not want to do as expected. It is not permissible to serve alcohol in health resorts AT ALL! especially FREE! and at the same time serve UGLY BURNT coffee. Why did they remove the coffee machine? return wine and beer instead. and in the rooms as in other sanatoriums, 1 bottle per day per person MATONI. this would be LOGICAL for a SANATORIUM. and TRUE from a MARKETING point of view! after all, the overwhelming majority come for TREATMENT and not to drink beer and wine of dubious quality for free. whoever wants alcohol LET THEY BUY IT WITH MONEY!Answer from Spa Hotel Imperial
Уважаемый господин vladimir serov, Благодарим Вас за выбор отеля «Империал», а также за Ваш отзыв с замечаниями, которые мы обязательно рассмотрим, и которые помогают нам совершенствовать качество наших услуг. В связи с тем, что программа all inclusive, которую мы до сих пор предлагали, к сожалению, не пользовалась успехом, со следующего года она будет упразднена. Спасибо за понимание. качество наших услуг. Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель. Будем с нетерпением ждать Вашего приезда. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
very beautiful and clean hotel, location 5+Negatives
there were three in mid-October, this year there have been two weeks since October 31, the quality and range of food has dropped terribly compared to previous years, the staff in the canteen doesn’t want to work at all...Answer from Spa Hotel Imperial
Уважаемый господин Дмитрий Филиппов, позвольте поблагодарить Вас за то, что остановились в отеле «Империал» и за Ваш отзыв. Нам очень жаль, что Вам не понравилась наша кухня. Мы все готовим из свежих продуктов, а качество для нас на первом месте. Большинство гостей хвалят еду в нашем отеле. Мы регулярно вносим изменения в ассортимент предлагаемых блюд, стараясь приспособить его к запросам наших гостей. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. С наилучшими пожеланиями Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Nearby there is a gym with all the exercise equipment, a schedule of different classes and tennis courts!Negatives
There was no mosquito net in the room and therefore large snow beetles flew in.Answer from Spa Hotel Imperial
Уважаемая госпожа Maria Solonchuk, большое Вам спасибо за то, что остановились в отеле «Империал» и за Ваш отзыв. Мы рады, что Вам понравился отдых у нас и верим, что в будущем сможем снова поприветствовать Вас в нашем отеле. Что касается жуков в номере, с этим мы, к сожалению, действительно не можем ничего поделать. Для повышения комфорта гостей в будущем мы рассмотрим возможность установки антимоскитной сетки на окнах. С дружескими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Hotel location. Nice rooms. Good medical base.Negatives
Accommodation of Chinese tourists for a short time, their behavior in the restaurant and the helplessness of the staff in establishing order - the Chinese enter the restaurant in outerwear and serve dishes from the open buffet in it. Staying at a hotel for families with children - the behavior of children in the restaurant and in the pool disturbs the peace of regular customers who come for treatment and recreation; small children are brought in street strollers to the restaurant, which creates the impression of not a respectable restaurant, but a roadside eatery. The quality of food preparation does not correspond to sanatorium treatment - all salads are generously seasoned with vinegar, the ingredients of the salads are not described, which creates the impression of a mash of unused products, soups are not labeled, you have to wait for the cook to explain what is in the soup?!, meat dishes are almost all with gravy , limited choice of side dishes, there is no separate cook who would prepare omelettes and scrambled eggs, everything is laid out on a baking sheet, and everything gets cold and cold, porridge with large uncooked lumps, a very limited choice of desserts, unripe fruits, the choice of vegetables is primitive (cucumbers, tomatoes, peppers low quality). Evaluation of nutrition in the sanatorium - constant heartburn, for which I had to take medications (and I hoped to eliminate them). I would also like to say something about the all-inclusive system. We came to treat gastrointestinal diseases, and not to drink cheap wine called “white or red” and beer “light or dark.” After being awarded the 5-star category, the sanatorium became worse and this was noted by almost all those staying. It is a pity that the sanatorium is becoming a short-stay hotel, and does not want to maintain its permanent contingent. My husband and I have been to this hotel 6 times and would not like to change it. I repeatedly contacted the hotel staff, but all requests and comments went unheeded. Perhaps the hotel management will listen to the requests of vacationers and try to return the former sanatorium, respectable in all respects. Thank you, the Dolgov couple.Answer from Spa Hotel Imperial
Уважаемый господин Vladimir Dolgov, Благодарим Вас за выбор отеля «Империал», а также за Ваш отзыв с замечаниями, которые мы обязательно рассмотрим, и которые помогают нам совершенствовать качество наших услуг. В связи с тем, что программа all inclusive, которую мы до сих пор предлагали, к сожалению, не пользовалась успехом, со следующего года она будет упразднена. Спасибо за понимание. Мы с радостью снова поприветствуем Вас здесь, чтобы доказать наш профессионализм, и сделаем все для того, чтобы следующий ваш отдых был превосходным. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
A wonderful sanatorium. Amazing air. Magnificent view from the hill. Wonderful and varied food. Polite and friendly staff. The only thing is that going to the springs requires the use of a special funicular. But it also brings variety.Answer from Spa Hotel Imperial
Уважаемий господин Mark Shechterman, большое Вам спасибо за отдых в отеле «Империал». Благодарим вас за Ваше теплые слова! Мы надеемся что и в будущем мы сможем поприветствовать Вас в нашем отеле! С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Very friendly Russian-speaking staff, for older people this is a huge plus if you don’t speak foreign languages.Answer from Spa Hotel Imperial
Уважаемая госпожа Raisa Druzhkina, большое Вам спасибо за то, что остановились в отеле «Империал» и за Ваш отзыв. Мы рады, что Вам понравился отдых у нас и верим, что в будущем сможем снова поприветствовать Вас в нашем отеле. С дружескими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Everything is great!!!!Answer from Spa Hotel Imperial
Уважаемий господин Антон Титов, Большое Вам спасибо за отдых в отеле «Империал», и за Ваш великолепный отзыв. Мы очень счастливы что Вам у нас понравилось. Мы надеемся что Вы вернетесь и будем Вас с нетерпением ожидать. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
beautiful hotel! excellent staff! good treatment!Negatives
We have been relaxing in this hotel for more than 10 years! The Paris restaurant has become terrible! The menu has not changed for 10 days! Very limited! Previously, breakfast and dinner on the buffet were much more plentiful and varied! Now it’s the bare minimum! And the cost has increased! There is no longer a desire to return to this hotel!Answer from Spa Hotel Imperial
Уважаемая госпожа …, благодарим Вас за выбор отеля «Империал». Нам очень жаль, что Вам не понравилась наша кухня. Мы все готовим из свежих продуктов, а качество для нас на первом месте. Большинство гостей хвалят еду в нашем отеле. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Negatives
Lack of shower in the roomAnswer from Spa Hotel Imperial
Уважаемий господин …, большое Вам спасибо за отдых в отеле «Империал». К сожалению, лишь ограниченное количество наших номеров оснащено душевой кабиной. При следующем бронировании, пожалуйста, сообщите нам об этом пожелании, и мы сделаем все для того, чтобы подобрать для Вас идеальный номер. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Everything is fine! Thank you so much for listening to the feedback earlier and for not over-salting the food this year!Negatives
There is one minus, but it is very significant. The apartment includes meals for lunch and dinner in the Paris restaurant. The food in this restaurant does not correspond to the stated price. Almost 3 weeks of stay, the first courses are the same. The main menu does not change. Most dishes in the Paris restaurant have minimal portions. If you didn’t guess correctly with the choice, then having received the main dish, for example, cheeks, which not every woman can eat, the man will definitely be hungry. An unpleasant incident occurred when the waiter was “forced” to limit the choice of main dishes at the request of the chef. There is no children's menu in the Paris restaurant. As a result, if a woman is traveling, it’s ideal. If you are a family, and even with a small child, then you will feed the baby in Prague and feed your spouse there after dinner in Paris.Positives
Everything is very good!Negatives
It's stuffy in the rooms. Strong smell of bleach in the jacuzzi in the pool area.Answer from Spa Hotel Imperial
Уважаемый господин SERGEY Glubnikov, спасибо Вам за выбор отеля «Империал» для отдыха в Карловых Варах и за Ваш отзыв. Мы верим, что в будущем Вы снова вернетесь в наш отель. Будем с нетерпением ждать Вашего приезда. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Liked everything. A beautiful hotel. Large room, Excellent kitchen, Good staff. We'll come again.Negatives
There is no negativity.Answer from Spa Hotel Imperial
Уважаемая госпожа maryna amirkhanova, Большое Вам спасибо за отдых в отеле «Империал», и за Ваш великолепный отзыв. Мы очень счастливы что Вам у нас понравилось. Будем с нетерпением ждать Вашего приезда. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
A nice hotel, great location, very good treatments. It was my second time there and I wasn't disappointed. Will definitely come back.Negatives
When it comes to food, there is room for improvement in a 5-star hotel.Answer from Spa Hotel Imperial
Liebe Svetlana Saposchnikova, gerne möchten wir uns bei Ihnen für Ihren Aufenthalt im Hotel Imperial sowie für Ihre positive Bewertung bedanken. Es würde uns freuen, wenn Sie sich auch bei Ihrem nächsten Aufenthalt in Karlsbad für unser Hotel entscheiden. Mit freundlichen Grüssen, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Negatives
I am a regular customer of this hotel. I am categorically against the introduction of alcohol in a restaurant. This is a sanatorium and alcohol cannot be combined with treatment. If someone wants to drink, they can buy themselves a drink at the bar. Why should I overpay for this? The number of procedures has been reduced. Nutrition has also deteriorated, for example, there are no dried apricots and prunes for breakfast, there is no such variety of meat as there was before. In general, the cost does not correspond to the level of the hotel. I think I'll try another hotel next year.Answer from Spa Hotel Imperial
Уважаемая госпожа Алевтина Шарова, позвольте поблагодарить Вас за то, что остановились в отеле «Империал» и за Ваш отзыв. Нам очень жаль, что Вам не понравилась наша кухня. Мы все готовим из свежих продуктов, а качество для нас на первом месте. Большинство гостей хвалят еду в нашем отеле. Мы регулярно вносим изменения в ассортимент предлагаемых блюд, стараясь приспособить его к запросам наших гостей. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. Мы с радостью снова поприветствуем Вас здесь, чтобы доказать наш профессионализм, и сделаем все для того, чтобы следующий ваш отдых был превосходным. С наилучшими пожеланиями Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Beautiful views of the surrounding mountains and the old city from the windows, well-groomed and beautiful area near the main building of the sanatorium, wonderful air. A large number of treatment procedures with modern equipment and qualified medical personnel for health prevention and treatment.Negatives
In the Prague restaurant, fish and meat of different varieties are often displayed for guests, baked or lightly fried, but raw inside.Answer from Spa Hotel Imperial
Уважаемый господин Viacheslav Vasin, позвольте поблагодарить Вас за то, что остановились в отеле «Империал» и за Ваш отзыв. Мы верим, что в общих чертах Вы остались удовлетворены пребыванием в нашем отеле и что Вы снова остановитесь у нас в будущем. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department