references
Positives
THANK YOU, everything was perfect, the room is single, but quite comfortable, the treatment is high-quality, the staff and doctor are friendly! The food is varied, I wanted to try everything, the downside is that I gained weight, but that can be fixed! I hope to continue organizing my holidays with your help! Thanks again everyone!
Answer from Spa Hotel Imperial
Уважаемый господин Ольга Якименко, позвольте поблагодарить Вас за выбор именно нашего отеля «Империал» во время Вашего посещения Карловых Вар. Спасибо Вам большое за Ваш положительный отзыв, который нас весьма порадовал. Надеемся, что Вы снова остановитесь в нашем отеле во время Вашего следующего визита в Карловы Вары. С нетерпением ждем встречи с Вами. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
Hello, We would like to note the work of Sanatoriums, everything that was shown and told on the site is true. All questions were answered immediately. Transfer was on time, drivers were polite. The excursions are interesting and the guides are great! Thank you very much for organizing our holiday, we are very grateful to you! We hope to come again. Best wishes, Sergey and Larisa.Answer from Spa Hotel Imperial
Уважаемая госпожа Сергей Лукин, благодарим Вас за выбор отеля «Империал». Мы надеемся, что Ваш отдых был приятный и улучшил Ваше здорове. Большое Вам спасибо за положительную оценку. Мы надеемся, что Вы снова посетите наш отель. С наилучшими пожеланиями, Bc. Denisa Korelová Assistant to Sales & Marketing Department
Positives
I have been a regular guest of the Imperial Hotel since 1997. Until 2019, I didn’t try to look for another hotel for a vacation, because... In principle, our family was happy with everything.Negatives
In 2019, everything was as usual, except for one thing - the price increased significantly and the all-inclusive system was declared. In fact, this turned out to be complete nonsense. In the restaurant, only some drinks could be ordered (a very small range), while the minibar remained for a fee. And what kind of all-inclusive system is this? They just took it and raised the price. The price-quality ratio now does not suit us; the price is clearly too high. We'll have to find another hotel next spring, especially since Imperial still doesn't give any preferences to regular customers. It's a shame...Positives
Excellent medical facilities, spacious building and rooms, attentive staff. Own park and distance from the bustle of the city. For lovers of hiking, the location is ideal.Negatives
I wanted the food to be more dietary, since this is still a sanatorium and the goal of those arriving is treatment, and not gluttony, which is very harmful to health. I also consider the experiment with free alcohol unsuccessful. Once again, this is a sanatorium, not a Turkish hotel.Answer from Spa Hotel Imperial
Уважаемый господин Кавицкий, спасибо Вам за выбор отеля «Империал» для отдыха в Карловых Варах и за Ваш отзыв. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним. С наилучшими пожеланиями
Positives
All liked it. Thank you! I would like to add a Knaupf track.Positives
Hello! I really liked the Imperial Resort! I liked everything: the beautiful Hotel itself, spacious corridors with red carpets; excellent cuisine, everything was delicious, varied menu, fruits: apples, pears, pineapples, kiwis, grapes, oranges, lemon. Attentive medical staff, all procedures were on time, I never had to wait. The room was cleaned daily, after cleaning, the obligatory chocolate candy was waiting for me on a snow-white pillow). The bathroom is large, snow-white, fluffy towels. In the evenings there are free small concerts; the pool is open until 22:00. The funicular descent to the city takes 1 minute 20 seconds, I specially timed it.) Mineral water is supplied to the Hotel, tap on the 1st floor.Positives
Only positive emotions. Hotel workers, as well as medical staff, work efficiently and professionally. Everything is very organized - the appointment of procedures, the procedures themselves. We had a very good rest and recovery. The food in the restaurant is varied, everything is home-cooked. It is not surprising that many guests have been coming here for many years. If I go to Karlovy Vary again, I will definitely choose this hotel!Negatives
Not a single negative emotion during two weeks of rest!Positives
Excellent hotel, I liked everything very much, the staff is attentive, the choice of treatments is very large. Excellent lunches and dinners, beyond all praise. The coffee and desserts at the Vienna cafe are very tasty. Clean, beautiful, cozy. We will definitely come back here!Negatives
1. The bathroom only has a bathtub, and it is impossible to use it as a shower. 2. I would like to diversify breakfasts and add soy milk or at least lactose-free milk.Positives
Thank you! I contacted your company for the first time and was very pleased. I have vacationed at the Imperial sanatorium many times with my family and I can’t imagine anything else. Everyone is very happy.Positives
Ideal location, funicular and buses, you can come to the desired point in KV. Everything is perfectly clean. Variety of menu. Friendly staff. Ideal treatment baseNegatives
Very salty food, even in the Paris restaurant, even though you ask for a minimum of salt, many dishes are still over-salted. If you are vacationing with children, there is neither a playground for children nor a children's play area.Positives
Preparation of dishes in a restaurant, snow-white, always fresh tablecloths, implementation of the schedule of procedures strictly on time, work of waiters, nurses, massage therapists.Negatives
The hotel is simply miserable, it does not even reach the level of 3 stars, by Moscow standards. The entire floor of the hotel is covered with carpet, not only is it covered in stains, stains and in some places faded from the sun, but in the room it gives off an unpleasant smell of such old mustiness. The room has a retro TV from the early 90s, the toilet is shallow, you sit down and any man touches the bottom, which is very unpleasant. The Soviet bathtub does not allow you to take a normal shower; it is very narrow and slippery, and is surrounded by glass, which is very dangerous. The room is small in size, considering that the hotel does not even have a small gym, you had to do exercises in the room, there was nowhere to spread your arms, either the curtains or the wall. There is actually a fitness center, but to get to it you have to walk 300 meters along the street in winter and pay for entrance separately, in the morning after sleep!!! Breakfast is always the same porridge, buckwheat with milk and oatmeal with water, both of which are not edible. Nuts, prunes, dried apricots only upon request, and then the nuts are only salted and old. Fruits, sliced melons and pineapple are always the same, albeit in different sized pieces. Instead of lightly fried bacon, thick pieces of some kind of meat in hot water. Instead of porridge, I tried muesli, but they are wildly sweet and here they are sold for 3 kopecks; they simply had not heard of them enriched with raisins, nuts and seeds consisting of different grains. The milk is only cold, instead of cottage cheese there is some kind of sour cream with an incomprehensible taste. For lunch and dinner, everything prepared by the chefs is quite tasty, but the variety is very small. The hotel is poorly located, you can get to the city and the colonnade by cable car, bus or on foot, everything is very inconvenient. The funicular runs every 15-20 minutes, the bus every 30 minutes and stops a 15-minute walk from the sources. True, source No. 1 is right in the hotel, so in the morning, everyone is prescribed it without a choice, regardless of the diagnosis and indications. A very small range of treatments in the SPA, even compared to 4 stars in the city. I would especially like to note the New Year celebration, 500 euros for two and nothing special, the same cooks in the same kitchen, the same as always, the group is very mediocre even for the province. In general, in my opinion, the hotel decided to simply rob its guests. On the last day, at dinner, the waitress standing at the entrance decided to show off, she reprimanded me for my branded sweatpants (these are not sweatpants with outstretched knees, but Addidas trousers), standing in front of me in a stale apron and black jeans, this is like their dress code . I had to call the manager, he tried to implement the Europeans’ trick and talk to me in bad English, but then it turned out that he speaks and understands Russian normally, the answers are standard, we will work on it, I will bring it to the attention of the general manager, this is his idea behind closed doors restaurant, which is intended only for hotel guests, introduce an evening dress code. The hotel did nothing to introduce a dress code, the same buffet, imagine this in expensive branded clothes, you approach a sizzling dish of meat, it’s just laughter, there is no music, no strangers, all the same people who walk around naked with you in bathrobes for half a day at the SPA center. From the city, getting to the hotel restaurant is a problem and no one will go to the mountain, especially since everything below is much tastier and cheaper. This entire complex still has to try hard to reach Moscow's 3-star hotels. I really regret the wasted time and quite a lot of money.Answer from Spa Hotel Imperial
Уважаемый господин Гаме! Спасибо, что остановились в отеле «Империал». Нам жаль, что Вам у нас не понравилось. У нас много довольных клиентов, которые приезжают и по несколько раз в году, поэтому нас удивила Ваша оценка. У нас 205 номеров, и все они разного размера. Мы не знали, что Вы недовольны размером комнаты, что рано вы занимаетесь физкультурой. Если бы Вы сообщили нам об этом, даже после приезда, мы охотно переселили бы Вас в намного больший номер, чтобы вам было удобнее выполнять упражнения. Нам жаль, что Вам не понравилась наша еда. Наши повара стараются удовлетворить все требования наших клиентов. И это можно было решить прямо в ресторане, если бы мы знали об этой Вашей проблеме. Мы способны приготовить блюда в соответствии с индивидуальными пожеланиями. Много клиентов возвращается к нам именно благодаря уникальному положению нашего отеля, который расположен на холме над Карловыми Варами, где чистый воздух и красивый вид. При этом он доступен пешком (всего 5 минут) или с помощью фуникулера, который для наших гостей бесплатный и расположен всего в одной-двух минутах от отеля, и ходит каждых 15-20 минут. Также мы предлагаем нашим клиентам бесплатное пользование общественным транспортом, чтобы они могли добраться до удаленных мест Карловых Вар, таких как торговые зоны. Новый год – господин Гаме, вы оплатили Новый год в Клубе «Империал» за 100 евро с человека. Не знаю, почему Вы критикуете Новый год в концертном зале, где Вы очевидно не были и где доплата составляла 250 евро с человека. Извините, но я не знаю, что Вам на это ответить. Мы пятизвездочный отель, где, главным образом, для ужина предписан дресс-код в стиле casual. К сожалению, этот дресс-код не включает в себя никакую спортивную одежду. Во время завтраков и обедов наш персонал относится к дресс-коду снисходительнее, поскольку клиенты в первой половине дня массово посещают процедуры. Господин Гаме, нам очень жаль, что мы не соответствовали Вашим ожиданиям. Наш отель отвечает всем требованиям к 5* по международным стандартам Hotelstars. Два года назад отель прошел строгую проверку и соответствует всем требованиям к отелю 5*. Это один из немногих отелей в Карловых Варах, получивших официальную классификацию. Господин Гаме, спасибо Вам и мы будем рады, если Вы в будущем Вы снова к нам приедете. Мы планируем реконструкцию ванных комнат, как Вы сами упоминали. У нас есть ванны, но душевые кабины, которые уже стали стандартом, еще не имеются во всех номерах. Возможно, в будущем нам удастся изменить Ваше мнение о нашем красивом отеле.
Positives
Excellent Hotel, polite staff, very helpful. High-quality and varied food. Excellent location in the mountains, there is a funicular to Karlovy Vary. Air, silence, peace. For an additional fee of 1000 rubles. Great gym, new equipment. There are indoor tennis courts.Negatives
Treatment quality is stretched 4. Even when purchasing a premium package, the set is limited. Massage specialists are weak, physiotherapy is weak. Good gas injections, paragango, mud, pressotherapy. For two people, we paid an additional 30 thousand rubles for treatment with the premium package. In 8 days. The result was an average of 4 procedures per day. Prices for everything are higher than in Bavaria. On average, for 1 procedure an additional 5 thousand rubles. If you can afford not to save :)), you will like it!Negatives
Horrible, sheets with elastic bands and..... with oilcloth....(total peep). We were in this hotel in the summer of 2009, everything was impressive, but today it is clear that they have started saving on everything. New Year's dinner was a special song, the hotel was decorated not just in the style of the USSR of the 70s, but even the garlands were made of paper, like my grandmother had in her chest (they walked around and went crazy). In a Paris restaurant, they once brought us desserts with ice cream at the same time as the main courses (((I think we’ll choose something different next time))Positives
Thank you for your good and prompt work: I have been using your services for 5 years. This time, through my fault, my mother could not fly on time, she was 1 week late, because I forgot that her visa had expired. You recalculated minus this week: thank you very much for that. Good luck and prosperity to you. -- Sincerely, Oksana EgorovaPositives
The medical care and all the procedures performed are simply wonderful! You gain strength and health, for which many thanks to the staff! The food in the restaurant is excellent. The room is cleaned regularly and without any complaints. We rested at the beginning of November and were not disappointed, the warm sunny weather is perfect for walking, there are no crowds of tourists. I recommend this time to everyone, golden autumn and beauty all around! Air... even eat it with a spoon!Negatives
The impression was slightly spoiled by the departure from Karlovy Vary airport, but this is rather a minus for my fellow citizens: when flying with a low-cost airline, you need to know and follow the airline’s rules, and not be hysterical about paid check-in. Everything is written on the tickets, what do the Czechs have to do with it?! Read, follow, register in advance and everyone will be happy!Positives
If I could add something to “great”, I would. And it’s great in all respects.Positives
Treatment, hotel, service, food, location. In general, everything was amazing!Positives
Great location! The sanatorium is located on the top of a hill above the city - a beautiful view of Karlovy Vary, surrounded by forest, clean air and silence! The center can be reached by a free cable car in a maximum of 15 minutes. During the same time, you can go down on foot along a very picturesque street, but this is for extreme sports enthusiasts - it is very steep. Highly qualified medical staff, clear organization of the treatment process, attentive attention to any requests. Excellent food: varied, well prepared - for a sanatorium this can be considered haute cuisine! The rooms are cleaned twice a day, very thoroughly. A large selection of excursions in the Czech Republic, Germany and Austria. It wasn't boring. We were satisfied with both the treatment and the rest, we will definitely come back more than once and will recommend it to friends and acquaintances! Thank you very much!Negatives
Minor complaints about the waiters, however, not enough to say "great"Positives
Treatment, nutrition, spa center workNegatives
There is no negativity. Except for the remoteness from the sources and dependence on the funicular. However, we always stay at the Imperial. So it's probably not a negative thing.Positives
1) the Paris restaurant was much better than the Prague restaurant in terms of service and friendliness of the staff. It would be great to suggest the Paris restaurant when booking. 2) the rooms are clean (at first they gave me a room where it was very noisy due to renovations in the building, but they quickly changed it to a quiet room). 3) it’s very pleasant to sit in the cafe and drink tea, the staff there is very polite and attentive! Special thanks to them for this!Negatives
1) paid €1544 instead of €1440 for accommodation and meals. 2) there are no waiters in the Prague restaurant (you have to look for them with your eyes and give a signal to order drinks); the food was a big change. Exchanged with additional payment to the Paris restaurant. 3) Yevhenii Bubyr Yevhenii Bubyr was UNPLEASANTLY insistent with a request to bring him horse meat from Kazakhstan for payment. I went to him three times for injection procedures, and all three times he talked about meat. I am silent, and he again and again talks about meat (bring it - I’ll buy it). It was only the third time that I said that I was not interested. Although he could understand from my silence in the first two procedures that this is not worth discussing with me. I was silent because I didn’t expect such pressure and was absolutely not ready to discuss anything due to my weak condition after the previous thermal procedures. 4) the doctor said that the tests were in order. When I left, I asked for a copy. And there is an excess of the norm for two indicators, about which they did not tell me or explain anything to me. 5) the head of the room for mud application is noisy (the nurses either talk loudly or shuffle back and forth above the headboard); the music playing in the background was actually noisy for me. It would be good to limit music to the corridor or turn on music if the patient needs it and it helps.Positives
The best place on earth! Many thanks to all the staff for a great time and improved health. We will be back with great pleasure to see you next year.Negatives
No air conditioningPositives
Magnificent private green area. Wonderful medical service and staff. Nice music in the hotel. Excellent pool.Negatives
The reception staff is not very helpful. There is no children's menu.Answer from Spa Hotel Imperial
Уважаемая госпожа Nelipovich, позвольте поблагодарить Вас за выбор именно нашего отеля «Империал» во время Вашего посещения Карловых Вар. Благодарим Вас за Ваш отзыв с замечаниями, которые мы обязательно рассмотрим, и которые помогают нам совершенствовать качество наших услуг. Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель. Будем с нетерпением ждать Вашего приезда. С наилучшими пожеланиями Gabriela Jacobsz, Sales & Marketing Manager, отель Империал, Карловы Вары
Positives
Excellent level of service and cleanliness!!! The location is unbeatable!!!Negatives
There are no names of dishes on the buffet. The water in the pool is too cold.Answer from Spa Hotel Imperial
Уважаемая госпожа Lurie, большое Вам спасибо за то, что остановились в отеле «Империал» и за Ваш положительный отзыв. Позвольте мне ответить на ваше замечания. В наших ресторанах всегда присутствуют сотрудники, которые информируют Вас о меню блюд. Вода бассейна не содержит добавок термальной воды и подогревается до температуры 28 °C. Мы верим, что в общих чертах Вы остались удовлетворены пребыванием в нашем отеле и что Вы снова остановитесь у нас в будущем. С наилучшими пожеланиями, Gabriela Jacobsz, Sales & Marketing Manager, отель Империал, Карловы Вары
Positives
Wonderful resort, wonderful weather, climate, water, excellent treatment and sanatoriums, good food.Negatives
No negativityAnswer from Spa Hotel Imperial
Уважаемая госпожа Янакаева, спасибо Вам за отдых в отеле «Империал», за Ваши хвалебные слова, которые нам очень приятно слышать. Мы верим, что и в будущем Вы остановите свой выбор на нашем отеле, и Вас снова будет ждать непревзойденный отдых. Желаем Вам здоровья и всего самого хорошего. Gabriela Jacobsz, Sales & Marketing Manager, отель Империал, Карловы Вары
Positives
The food is excellent, varied, the staff works well. No cultural program, boringNegatives
The medical staff is unqualified, the treatment program is not built by a doctor, but at the reception desk. It turns out there is a long break in the procedures, three days of massage, then a four-day break, then continuation of the massage. The main thing: the doctor has no desire to draw up a treatment plan, for example, I was there for 17 days, two pearl baths were prescribed. The question is: what will two baths give? It’s difficult to look for offices, for example, the hydroxer in the pool is not marked in any way, I spent a long time looking for my sister; towards the end of the procedure she did not come and there was no towel, so I had to put on a robe and look for my sister again. I went to the head doctor, but it was no use... Of course, I won’t come here again. Let doctors and nurses study in KrivanAnswer from Spa Hotel Imperial
Уважаемая госпожа, Благодарим Вас за выбор отеля «Империал», а также за Ваш отзыв с замечаниями. Мы хотели бы заверить Вас, что наши сотрудники опытные, квалифицированные специалисты, которые со всем вниманием и заботой относятся к каждому клиенту. Приносим извинения за возникшее недоразумение. Мы бы с удовольствием рассмотрели Ваши жалобы на месте, тогда можно было бы обеспечить исправление еще во время Вашего отдыха, и улучшить Ваше время, проведенное у нас. Надеемся, что Вы к нам еще вернетесь, и в этот раз насладитесь безмятежным отдыхом. С наилучшими пожеланиями, Gabriela Jacobsz, Sales & Marketing Manager, отель Империал, Карловы Вары
Positives
The staff diligently performed their duties. Beautiful view of the mountains. Thanks to the thick walls of the sanatorium, the room was not hot in the heatNegatives
There was no individual dietary nutrition. The general so-called dietary food did not correspond to the exacerbation of chronic gastritis: it was spicy, salty, peppery, a lot of fried. The side dish was not dietary at all. Many noted a deterioration in nutrition this year. The location of the sanatorium is not very convenient for older people, especially those with disabilities: it’s a bit far from the thermal springs, and you also had to go down to the funicularAnswer from Spa Hotel Imperial
Уважаемая госпожа Lisnevska, благодарим Вас за выбор отеля «Империал» и за Ваш отзыв. Нам очень жаль, что Вам не понравилась наша кухня, так как для нас очень важно, чтобы еда была отличной, и особенно в текущем году мы постоянно улучшаем ее качество. Нам кажется удивительным, что Вы ничего не выбрали, потому что в предложении всегда есть как минимум два специальных диетических блюда, и, по крайней мере, одно из них также подходит для пациентов с тяжелыми заболеваниями, например, желчного пузыря. Качество нашей пищи проверяется ежедневно минимально тремя независимыми менеджерами, и если по недосмотру еда оказывается хотя бы немного пересоленной, мы ее тут же заменяем. Для клиентов с диетическими ограничениями, которых не устраивает наше предложение, мы готовим специально по их заказу. Если бы Вы обратились со своими претензиями к кому-либо из менеджеров, которые каждый день присутствуют в ресторане, мы обязательно пошли бы Вам навстречу, и Вам не пришлось бы уезжать домой с неприятным чувством. Мы надеемся, что Вы снова посетите нас и предоставите нам возможность исправить свое мнение о нашем отеле. С наилучшими пожеланиями, Gabriela Jacobsz, Sales & Marketing Manager, отель Империал, Карловы Вары
Positives
Excellent location of the hotel, away from tourists Good cleaning of rooms Friendly staff in most cases Excellent swimming pool Availability of a tennis court and sports complexNegatives
Overpriced for this level of service. No special offers for regular guests. Manual massage is a disaster. There were two massage therapists and both worked very poorly and demanded additional payment. Limited choice of food in the Prague restaurant. Lack of air conditioning in the room. The glass partition in the bathroom is poorly installed and it is impossible to wash; all the water pours like a river onto the floor. Most likely I will try other hotels.Answer from Spa Hotel Imperial
Уважаемая госпожа Sergeenko, позвольте поблагодарить Вас за то, что остановились в отеле «Империал» и за Ваш отзыв. Нам очень жаль, что Вы остались неудовлетворенной, но еще более жалеем, что Вы не обратились к нам со своей жалобой еще во время пребывания в отеле. Мы всегда по мере возможности делаем все для исправления недостатков, стараемся, чтобы пациентам делал массаж и физиотерапию всегда один и тот же терапевт. Если это невозможно, клиентов принимают несколько терапевтов, но все они квалифицированные и опытные специалисты. Если к Вам кто-либо из наших сотрудников обратился непрофессионально, для нас очень важно решить этот вопрос с конкретными работниками, что невозможно сделать задним числом и без подробной информации. Ресторан Praha предлагает для раута более широкий выбор блюд, чем другие отели, и мы заботимся об их разнообразии и качестве. Здесь Вы всегда найдете разные виды мясных блюд, гарниров и способов приготовления. Нам действительно очень жаль, если Вы ничего не выбрали. Вопрос кондиционеров, как и другие незначительные недостатки, будет решен в ходе запланированной реконструкции отеля. Мы приносим Вам извинения за доставленные Вам неудобства. Надеемся, что Вы к нам еще вернетесь, и в этот раз насладитесь безмятежным отдыхом. С наилучшими пожеланиями,