references
Positives
Fantastic location of the hotel, friendly and helpful staff.
Positives
Everything worked perfectly, a big thank you to Sister Jana and Dr. Francovka!Negatives
The room had a bathtub, but unfortunately no shower curtain.Positives
The hotel rooms are large, nice and clean. The food is (as stated) rather healthy and therefore not very unusual. Overall, the food was tasty.Negatives
The service and friendliness of the staff really leaves something to be desired. During the treatments you are treated like an unwanted patient. There is a hospital feeling, although you could make it really comfortable and nicer with smaller changes. Sometimes there was so much going on at meal times that there was no space. The staff didn't care - we should be patient, they told us with full plates. A couple kindly offered to sit with them so that the food wouldn't get cold. For these reasons, this hotel definitely doesn't deserve a 5* rating. The trip to Prague, which was included, was only in Russian on the bus. On the way we spoke non-stop in Russian for 2 hours. Only when we arrived in Prague was it explained in Russian that there was a German tour of Prague. Luckily there was a woman who spoke both languages and translated for us. Otherwise we would not have found the German group. On the way back, the only language spoken on the bus was Russian. We couldn't understand this service at all.Positives
We vacationed at Imperial for the sixth time and again left very satisfied! Imperial never stops improving! We installed capsule coffee machines in the rooms! The rooms have very comfortable blankets and pillows! The friendliest staff and great service! The balneocomplex provides excellent services as always! Wonderful varied cuisine!Positives
The gentleman at reception, very nice and extremely competent at check-in, he is a diplomat and a master of difficult situations. The cleaning staff very friendly and helpful. Rooms clean and comfortable. The food was good and a good selection.Positives
Very good area for hikingNegatives
Old dirty carpets throughout Furniture and facilities are outdated are in need of renovation are not a 5 star hotel maximum 4 stars. Ordered wine is needed in glasses. Beer is only available in bottles and so on.Positives
Excellent location of the Imperial Hotel. Fresh air. Excellent food. Large comfortable hotel. Spacious. Treatment is mediocre.Negatives
1. The cleaning lady stole 50 euros while cleaning the room. 2. The system for prescribing procedures by a doctor is inconvenient. We lose one day just to first make an appointment with the nurse, then with the doctor, and then with the reception for procedures. As a result, one day is lost. When extending your stay, the situation is the same. 3. People are cold on average. But not all.Positives
The price-performance ratio and the uncomplicated booking via sanatoriums.com. The hotel is a gem for those who appreciate the architecture and splendor of days gone by. The cleanliness is 10 points everywhere. The applications are well organized and carried out, the admission interview (Sister Jana and Dr Marie P.) is professional (you should have read the applications yourself beforehand in order to make adjustments if necessary ;-)). In addition to Russian and English, German is also spoken.Negatives
The friendliness (even if it is probably culturally determined, it was like this almost everywhere in the city) and the commitment of the employees (reception, service) were expandable, not very solution-oriented. - This does not apply to the employees in the applications, they do a solid job Work, even if they sometimes work under very time pressure.Positives
We remained completely satisfied. Thank you for wonderful days.Negatives
As some guests have already written, a shower in the room would be better than the bathtubPositives
We will be happy to come again, beautiful hotel, nice rooms, comfortable bed, good service and excellent cuisine, special thanks to the chefs for the delicious dinner, it was very tasty!Negatives
I must unfortunately note that I didn’t like the Thai massage at all! I was very disappointed, no benefit, just wasted money, 53 euros!Positives
The first pleasant surprise was accommodation in a spacious room on the 2nd floor with a gorgeous large open loggia with a table and chairs! Mountain View. The food is just great! Large selection and very tasty! Very pleased! Thank you!Negatives
The observation deck indicated on the website is not validPositives
The beds were very comfortable and we had a very good night's sleep. The hotel was quiet and the food was excellent. Everything freshly prepared, delicious Bohemian cuisine. The treatments were also very good. We didn't use the swimming pool or sauna.Negatives
The parking lot at €15 a day was a bit overpriced. But he was always guarded for that.Positives
absolutely beautiful nature.Negatives
In my opinion, one star can easily be removed. Doesn't work for 5. The staff is not very smiling. I would advise Sanatorium to update the information provided in the video. The observation deck is closed. water is complimentary only on the first day. mid-level procedures. partial massage 20 minutes. In my opinion, this money is not worth it.Positives
Very friendly and empathetic staff. We'd love to come back.Negatives
The only thing we missed were the original Czech ones: chlupaty knedlíky with the meat.Positives
Friendly staff. Large room and outside. Hotel source. Sufficient number of procedures. Cafe, tea in the room and safe. ATM in OtllNegatives
The order of procedures is not always thought out. After mud procedures, you need to rest, and not do another 3. After injections, massage and lymphatic drainage are not recommended. The injections left huge bruises. I would like to have not only very strong coffee in the room, but also a lattePositives
Our stay was very harmonious, the treatments and medical advice were very good. We would be happy to recommend the hotel to others.Negatives
nothingNegatives
One of the main problems in this five-star hotel, in addition to a number of organizational issues, is the complete inability to get enough sleep. Every morning, cleaning of the corridors and neighboring rooms begins with an incredible roar. The maids approach their work with great responsibility with a proportional level of noise accompaniment. It is not clear why the management of the sanatorium believes that vacationers should be subjected to this forced awakening at 8 o'clock in the morning every day and why cleaning cannot be carried out during the daytime. As a result, a five-star hotel begins to create the feeling of a pioneer camp. I would really like the administration to live up to the declared “star” status and take into account the fact that people who come on vacation will quite possibly want to get a good night’s sleep. With the current schedule of aggressive cleaning of premises, this is, in principle, impossible.Positives
The view from the window and good treatment. That's all. I returned to this hotel (I had been there for 5 years from 2002 to 2006) specifically to see how it had changed after it was awarded 5 stars. No way. Only a partial renovation was done in the medical department .Negatives
The food, especially breakfast and lunch, is a solid C! It’s time to change the mattresses in the beds and TVs.Positives
Hello, yes we really liked the service and service in the room. As for the food, I would like it to be better since the morning potatoes were heated or fried, and many of the procedures that are written on the website did not remove them; they have been gone for a long time. I would like 5 stars better.Positives
beautiful city and sanatorium, good lunch but not worth the money, I advise everyone to get an apartmentNegatives
All rooms that end in 70-75 are located above the highway at night, the noise is incredible. Medical care is only a semblance. I won’t come here againPositives
It was once again a wonderful holiday in this charming hotel with all the amenities. All the staff are extremely friendly and helpful, including in the SPA/treatment area.Negatives
The rooms are really very tastefully and chicly furnished, only the mattresses need to be replaced, unfortunately they are a bit too soft... And in the great large bathrooms, the shower facilities in the tubs are unfortunately not optimal.Positives
Thank you so much, I have traveled half the world on such a holiday, I have never had such a holiday, everything is perfect, the cleanliness, the procedures are excellent, the kitchen is great, the location of the sanatorium is magnificent, I recommend it to everyone, I just arrived happy, no problems. Thank you very much to Irene for the excursions.Positives
The attitude of the staff, the cleanliness of the room, everything is at the highest levelNegatives
We were on vacation from 24.07. until 30.07. People came to relax and improve their health. On Friday evening, the hotel hosted a private party that lasted until at least 01:00 am. I think vacationers should have been warned before booking, and not during their stay.Positives
Short distances to the pedestrian zone. Cable car down to the city.Negatives
The beds push apart.Answer from Spa Hotel Imperial
Sehr geehrter Gast vielen Dank für Ihren Aufenthalt im Imperial Hotel und für Ihr sehr nettes Feedback. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und dass es Ihnen bei uns gefallen hat. Wir halten Ihre Bemerkung zu den Betten jedoch für wichtig und werden sie auf jeden Fall zur weiteren Bearbeitung an den zuständigen Manager weiterleiten. Wir wünschen Ihnen einen schönen Tag und einen angenehmen Sommer. Mit freundlichen Grussen aus Karlsbad, Blanka, hotel Imperial
Positives
Excellent sanatorium. Quality procedures. Clean baths and other treatment rooms. Timely completion of all procedures.Answer from Spa Hotel Imperial
Добрый день, большое спасибо за пребывание в отеле Империал и за Ваш отличный отзыв. Мы очень рады, что Вам у нас понравилось и что Вы отдохнули. Надеемся, что Вы вернетесь к нам в будущем. С уважением и с желанием хорошего дня, Бланка, отель Империал
Positives
-Excellent treatment, polite and punctual medical staff -Good room cleaning -Upon request, the room we had previously lived in was provided -Wonderful location of the hotel, wonderful building and groundsNegatives
- The telephone in the room did not work: they promised to fix it three times, but never fixed it - There are almost no entertainment activities, excursions are no longer offered, no assistance is provided in ordering theater tickets, etc. - Small pool and sauna for such a hotel - Food and service do not correspond to a five-star hotel. We stayed for almost 3 weeks and, for example, the breakfast was the same every day - the mineral water pool does not work and there is no complex hydrotherapy procedure, which used to be very popular.Answer from Spa Hotel Imperial
Добрый день, большое спасибо за пребывание в отеле Империал и за Ваш отзыв, который очень важен для нас для улучшения качества обслуживания. Мы сожалеем, что Ваш телефон не работал. Этот вопрос мы уже передадим ответственному менеджеру и проведем тщательное расследование. На стойке регистрации есть информационная панель, где можно ознакомиться с различными экскурсиями и театральными предложениями. Мы передадим Ваши комментарии о велнес-центре соответствующему менеджеру. Нам жаль слышать, что Вы не были полностью удовлетворены нашим предложением по организации питания, поскольку все блюда готовятся из первоклассных и всегда свежих ингредиентов, и большинство клиентов очень хорошо отзываются о наших блюдах. Вы также можете выбрать одну из процедур, доступных на стойке регистрации, включая ванну с минеральной водой. Надеемся, что, несмотря на эти замечания, Вы остались довольны остальными услугами отеля и что Вы вернетесь к нам снова в будущем, чтобы мы могли доказать Вам, что это были исключения и что мы работаем профессионально. Хорошего дня! С уважением и с желанием хорошего дня, Бланка, отель Империал
Positives
We had a very good time! We thank "Sanatoriums.com" for your conscientiousness and indifference! Everything, from information, booking, transfer, was very coordinated, understandable and competent. Excellent, nice people everywhere, both in the hotel and during the procedures and the transfer driver. Great food, clean everywhere! Thank you so much Thank you for everything!Answer from Spa Hotel Imperial
Добрый день, большое спасибо за Ваш отдых в отеле Империал и за Ваши слова комплимента! Мы очень рады, что Вам понравилось Ваше пребывание, и надеемся, что Вы снова выберете наш отель во время Вашего следующего визита в Карловы Вары. Желаем Вам приятных летних дней! С уважением и с желанием хорошего дня, Бланка, отель Империал
Positives
We really liked the location: mountains, fresh air, easy access to the center, and colonnades. Hotel-Castle! Cozy, excellent service, polite, good-natured and qualified staff. The food is super, huge variety, a large number of dietary dishes. Lack of variety of treatment proceduresAnswer from Spa Hotel Imperial
Добрый день, большое спасибо за пребывание в отеле Империал и за Ваш отличный отзыв. Мы очень рады, что Вам у нас понравилось. Что касается спа-процедур, то клиенты могут приобрести их на стойке регистрации отеля. Мы надеемся, что Вы снова выберете наш отель во время Вашего следующего визита в Карловы Вары! С нетерпением ждем встречи с Вами. Хорошего дня! С уважением и с желанием хорошего дня, администрация отеля Империал
Positives
Very nice room, very clean, very friendly room service. Good and flexible scheduling of treatments. Very good breakfast and evening buffet. WE'LL LOVE TO COME BACKNegatives
When the breakfast buffet was very busy, the waiters didn't keep up with clearing the tables. In the large room the television often adjusted itself. It would be nice if more of your employees spoke better English or German.Answer from Spa Hotel Imperial
Sehr geehrter Gast, vielen Dank, dass Sie sich für das Hotel Imperial entschieden haben, und für Ihr Feedback mit Kommentaren, die wir auf jeden Fall berücksichtigen werden und die uns helfen werden, die Qualität unserer Dienstleistungen zu verbessern Fremdspachen unseres Personals. Leider liegt es nicht in unserer Macht, die überfüllten Frühstücke zu kontrollieren, wenn das Hotel voll ist. Was den Fernseher angeht, wäre es besser, wenn Sie uns vor Ort darauf aufmerksam machen könnten, damit wir das Problem so schnell wie möglich lösen können. Wir hoffen jedoch, dass die positiven Eindrücke Ihres Urlaubs überwiegen und Sie in Zukunft wieder zu uns kommen werden. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen. Einen schönen Tag noch! Mit freundlichen Grüßen, Team des Hotels Imperial