references
Positives
Everything is excellent, comfortable, convenient. Excellent attitude of the staff, treatment. We visited for the third time, we are going again.
Answer from Spa-Hotel Morava
Добрый день, Виктор! Отлично, приезжайте. В новом году постараемся опять улучшить некоторые номера.
Positives
The weather and nature around were pleasingNegatives
At the hotel, the doctor and reception staff are inattentive, ignore guests' requests, and sometimes simply lie or hide information. In order to provide the selected number paid in advance, an additional payment is required.Answer from Spa-Hotel Morava
Добрый день, Анна! Высылаем комментарий, относительно Ваших замечаний. Поскольку вы оплатили стандартный двухместный номер, но отель не был предупрежден о дополнительной кровати, Вам предоставили номер высшей категории, номер ЛЮКС без доплаты, в котором королевская кровать. Так как Вы прилетели вечером, в гостинице был только ночной дежурный, поэтому не возможно было решить сразу вопрос о предоставлении дополнительной кровати для сына. Этот вопрос был решен сразу утром на следующий день как только пришла горничная на работу. Директор отеля и администратор так же предлагали номер высшей категории с видом на город. Что касается врача: сын получил процедуры назначенные опытным санаторно-курортным врачом. Мама захотела электролечение для сына, врач данную процедуру не прописал исходя из состояния здоровья клиента и возраста. Сын получил один дополнительный массаж, от Вас мы получили благодарность на рецепции, исходя из этого мы были уверены что Вы довольны. Других жалоб не последовало. Врачи работают в санаториях для того, чтобы на основе диагноза назначать лечение клиентам.
Positives
Everything is fine.Negatives
The only complaints are about the transfer. Previously, the same trips took six to seven hours. This year it took nine hours to get to the sanatorium and ten hours to get back. It is not clear how the route is planned for the driver. They moved at normal speed and did not stand idle. And on the way back, the air conditioning did not work satisfactorily with broken deflectors.Answer from Spa-Hotel Morava
Уважаемая Natalia Manchenkova! Спасибо за Ваш отзыв, это дает нам возможность работать над улучшением сервиса. Мы передали Ваши замечания партнерам по трансферу. Спасибо, что воспользовались услугами нашего сайта!
Positives
The Morava sanatorium is located in the center of the resort area; the presence of an elevator in the Castle Tower simplifies the descent, as the climb up is quite steep. Friendly and helpful staff. We had a luxury room. Cozy, with a beautiful view of the city. The room was cleaned regularly. Special thanks to nurse Eta (baths) for her attentive approach and attention, a wonderful person!!! Katya gave a good massage and the medical staff gave gas injections. Having a comfortable lounge upstairs with a microwave oven and a kettle (with a large selection of teas) is a very nice addition. Thanks to Mihai for the consultation, a set of exercises and checking the condition of the feet (there is such a good service) The Salt Cave with beautiful lighting and an aquarium on the 2nd floor deserve special attention (nice to see) The hotel itself, despite being 3 stars, is well renovated and looks like level 4. Good modern medical base! Having 2 elevators is very convenient. On the balcony there is a clothes dryer and chairs. At the reception there is always a choice of drinking water and wine, you can book an excursion. There is a Russian store nearby. Overall a pleasant stay experience.Negatives
In July, and in summer in general, there are hot days in Karlovy Vary, so the lack of air conditioning or a fan in the suite is not comfortable. It’s a little unusual that the towels were changed only on the 3rd or 4th day! Still, a luxury room... The food in the restaurant was not always designed for problems with the gastrointestinal tract (gastritis), although the menu always had a choice of 3 options. It might be worth paying attention at this point and put 1 dish as dietary. The variety of salads for lunch was narrow and the same all the time, for dinner there were generally 2 types. It is not clear why there is only 1 type of tea in a large container (instead of different boxes with bags on the table) It is inconvenient to go from the dining room to the relaxation room for another tea. Visiting the pool outside of the prescribed aqua gymnastics procedures is only for an additional fee (there is no information on the website! only for the sauna )Answer from Spa-Hotel Morava
Добрый день, Larisa Boldareva! Спасибо за оценку. Мы примем во внимание комментарии, но мы не можем обещать соблюдать все пункты. Терапевтические упражнения в бассейне бесплатны для клиентов, если они написаны врачом. Для многоразового платежа он доступен, если клиент желает добавить дополнительную процедуру.
Positives
Liked everything. I was satisfied with the service, attitude and procedures. The most pleasant thing was the attitude towards Russians - super! And of course the beauty of the city!Answer from Spa-Hotel Morava
Добрый день, Оксана Спасибо за отзыв. Город по - истине очень красивый, с удовольствием Вас удивим снова.
Positives
In general, everything corresponded to the video we watched and the description of the spa hotel. Although the road to the thermal springs turned out to be better and more accessible than imagined. If you want to go down on foot, it’s also close and quick, but you can also go down by elevator. The rooms are decent, I don’t know why they write about old linens and mattresses, pillows. Everything is neat, clean, ironed and fresh. During my 16 days, linen and towels were changed three times, and even more often. The room was cleaned daily. Even on weekends. There are also no complaints about the quality and range of food. The menu offers a varied selection. I think the men had enough of everything. And chopped vegetables are better than mixed salads. Maybe there wasn't enough fruit. This gap was filled by purchasing berries and fruits in nearby supermarkets. Inexpensive. The treatment is excellent, of course, gas injections are great. Karlovy Vary water is a miracle. I'm so used to it. For me personally, there was a swimming pool as a procedure more than 6 times. The attitude of the staff is good. Especially many thanks to Olechka from the reception. He will explain everything, give advice, with a smile. Monica, head waiter at a restaurant. A wonderful woman, very attentive and responsive. Accordingly, the resort itself is positive emotions and beauty. You can always organize your leisure time - go on an excursion to Germany, Switzerland, etc., walk along the health paths of the resort. It's just a delight. Or maybe in the Church of St. Mary to listen to organ music. And it all depends on the vacationer. And I will definitely come to Karlovy Vary again. Thank you!Negatives
There was one "minus" of a psychological nature. One day I “dared” to take one small triangle of processed cheese from a restaurant for breakfast. There is a tea room on the 6th floor of the spa hotel, and we (whom I talked to during my stay) often drank tea there in the evening. Special thanks for this! Very comfortable and a place for communication. We always had our own fruits and sweets and took them with us. I love cheese very much and decided to take this piece for tea in the evening. The rooms have a refrigerator. After breakfast I went to the hydropathic clinic for a bath. I put this cheese next to my clothes and the nurse who was giving me a bath saw it. And what’s interesting is that the next day she “gave it all away” to me in a speech. God, what I heard addressed to me (and she said something to the hostess about a fine) is an indescribable feeling. She counted me out so much that I really felt bad that I just got out of the bath and started getting dressed. Perhaps I did the wrong thing, because... water splashed from the holes in all directions. But I no longer needed THIS BATH. I learned how wildly the heart beats. Without hesitation, I went to the reception and told everything. And then the owner of “Morava” came up - a very pleasant, stylish woman. She asked what happened. When I realized, I was in bewilderment - cheese and a hydropathic nurse. Communication? After a calm conversation, she promised one free procedure per incident, but this did not happen. I think she immediately forgot about it. Yes, I didn’t need this promised procedure. For two days I was just in a terrible mood - practically accused of “stealing” cheese. This is the first time in my life. I flew home on July 9, but a slight annoyance remained. I didn’t want to write this at first, but as a normal person I have self-esteem!!!Answer from Spa-Hotel Morava
Спасибо за положительный комментарий относительно отеля. Благодарим Вас, Наталья, за оставленный отзыв. Очень сожалеем о случившемся инценденте. Директор отеля недорозумение решила с обеими сторонами. Назначенную процедуру Вы не использовали по собственному усмотрению.
Positives
Many thanks to the medical staff: Alena, Katya and Taya.Negatives
Terrible 13 days. The reviews on your site are not true and I think that my review will not appear on your page. The rooms are not bad, but instead of sheets they give you mattress covers, and instead of white towels they have a brown tint, I think they were seen by my great-grandmother. The food in the dining room is terrible: not tasty, there is no variety, when I asked if I could get black bread, I was told that this is a 3 star hotel, and this bread is expensive and if I want, I can buy it, which I did, and generally stopped go to breakfast (in 13 days I went 4 times). There were 4 of us and we were all prescribed a different diet: 9, 5, 4 and 2, but we all received the same thing. In general, there is a lot of negativity, but it’s all my own fault, I chose the hotel myself, I was looking for a salt room in the hotel, although I only used it once.........Answer from Spa-Hotel Morava
Добрый день, реагируем на отзыв Ilana Shister Спасибо за положительный отзыв относительно мед. персонала. Что касается простыней на матрасы, отель использует специальные простыни с резинками. Директор отеля проверяла карту клиентки и сеанс соляной пещеры был назначен 5 раз за период прибывания в гостинице. В отеле еда разнообразная. На просьбу клиентке принести больше черного хлеба, хлеб принесли. Последующие дни клиентке сервировали черный хлеб на стол. На завтраки клиентка приходила не всегда - это правда, добровольное решение гостей. Первые дни прибывания в отеле клиентка решала свои просьбы. У клиентки был оплачен полупансион, клиентка поменяла ужин за обед и благодарила персонал. Официантки ресторана удивлены критикой клиентки, в любом случаи благодарим за отзывы. С уважением, ЛД Морава.
Positives
Medical work personnelNegatives
The food is not tasty, there is absolutely no variety and it cannot be called food at all. All together it really ruined our vacation.Answer from Spa-Hotel Morava
Добрый день, Оксана! Спасибо за комментарий относительно мед. персонала. Уважаем Ваше мнение, и мы рады, что не все клиенты разделяют Вашу точку зрения. Видео - ролик на станицы Sanatorium.com спа-отель Морава, клиенты могут посмотреть презентацию о качестве и ассортименте питание. С уважением к Вам, ЛД Морава.
Positives
Very good job by the cook.Negatives
The doctor's indifferent attitude towards the problems of patients and the prescription of procedures.Positives
Thank you very much! We liked everything very much, hoping to come back next year. The food is home-style and delicious, the staff is nice everywhere.Negatives
I suggest you review the menu. In the evening, add more vegetables and reduce portions a little; you should not overeat in the evening. For breakfast and lunch, add more fruits for the gastrointestinal tract.Answer from Spa-Hotel Morava
Добрый день, Ирина! Спасибо за положительный комментарий. Относительно питания, порции нельзя уменьшить, не всем бы были довольны.
Positives
Friendly staff. Excellent specialists in physiotherapy, especially Alena and Katya. Many thanks to the girls in the restaurant.Negatives
Towels are rarely changed. There are no hooks for clothes and bathrobes in the shower rooms. Why are the swimming pool and salt room included in the procedures? The sauna is paid only. And the pool is only open until 16.00. This is very inconvenient. We have been to other resorts, where the pools are open until 21.00.Answer from Spa-Hotel Morava
Добрый день, Йозеф! Мы благодарны что Вы написали отзыв. Полотенца меняют в зависимости от категории номеров, стандартно 2 раза в неделю. Сауна назначается как процедура, бесплатно, на усмотрение врача. Бассейн открыт в период рабочего дня мед. персонала. Для комфорта клиентов, вместимость в бассейне только на 7 человек, по - этому необходимо соблюдать график.
Positives
Everything is perfectly organized. Friendly, attentive and qualified staff! Thank you! Very satisfied with everything!!!Positives
Responsive, delicate hotel staff. I am pleased with the professionalism of the medical staff.Positives
The hotel is conveniently located, close to the elevator, which takes you down directly to the springs. The hotel has a swimming pool and a medical building. I really liked the massage, massage therapist Svetlana. Thank you.Negatives
Everything is nice and clean. The downside is the lack of air conditioning in the rooms. In hot weather it is very stuffy. There is no safe in the roomsPositives
1. wonderful staff. everyone is very polite. always ready to help in any matter!! Well done! There were several points: we left on Sunday, the flight was at 18.20, departure from the hotel was at 15.55. Usually check-out from the hotel is at 12.00 (standard world practice). They called us in the morning after breakfast and said that we could stay there until we left, because... There were no maids on Sunday. We are very grateful for this! It also happened that on the way to the airport, I discovered that I had forgotten several purchases in the room. I wrote to the website and to the hotel itself (mail, telegram, whatsapp) so that they could help me find it and not throw it away. I asked to send it either by mail or maybe with someone. In the end, I called the reception, the girl Olga quickly answered and said she would read the letter. I received the answer, having already landed in Moscow, that she had found a woman who would soon go to Moscow and she would bring my purchases. I was incredibly grateful! (initially I was very upset that I was so confused). 2. good medical care (the injections were done well, although it hurt me a little. The massage was done by Sonya and Mira (both she and he have golden hands. They did it very well. The baths are also a cool thing. The salt cave was a little disappointing: very small and sea salt is not everywhere). . We had a balcony where we had tea, looking at the mountains and the city. 6. I liked the free excursion to Prague (we were there 9 years ago), but this city clearly deserves more attention. There was a tour guide, Elena, who told everything very interestingly There was also a free tour of Karlovy Vary (we bought a trip to Switzerland and were given this as a bonus. Conducted by Alena (but everyone called her Elena). The tour was also lively and interesting. 7. wonderful city, clean air, nature - no words.. .Wonderful! 8. by the way! I saw reviews somewhere about this hotel that the mattresses and pillows were bad, I was upset. But upon arrival I discovered that the mattresses were good. The pillows are ok. I'm used to sleeping on orthopedic ones, so it was a little uncomfortable for me, but in general the pillows are standard. The blankets are also good. The bedspreads and sheets are clean. Once again I express my gratitude to the hotel administration for being so customer-centric.Negatives
1. I didn’t like the food, it was quite meager. Although my mother was fine. Salads are simply chopped vegetables: beets, carrots, tomatoes, cucumbers, cabbage, peppers (changed). I won’t describe it in full because... There are already a lot of reviews on this topic, read them on this point. in any case, you won’t leave hungry (although I stayed a couple of times, because I’m picky about food). But in general, it is always fresh and dietary. 2. I was a little surprised that they didn’t provide disposable sets: shampoos, gels, that’s not enough. I understand that this was done in order to save money, so there were two dispensers with liquid soap in the shower and near the sink. Personally, I was a little uncomfortable, but that's a minor thing. 3. lack of air conditioning. They explained to me that this is an architectural monument and that almost no air conditioning is installed anywhere. It was hard for me to endure the stuffiness in the room. Those who don’t care about it won’t even consider it a minus. 4. The furniture is a little old, but still clean. 5. I don’t know where to attribute this factor: the hotel is located on a small hill. In principle, it was not difficult for me and my mother to walk, but sometimes in the heat and, say, with bags from the store, it was very inconvenient to get up. But there is an elevator that takes you halfway. For those who have pain in their legs or something else, this may be a problem.Positives
Friendly staff, good treatment, good cuisine, and a fairly favorable location of the hotel relative to the sources. Thanks to all the staff for the holidayNegatives
The menu always had vegetable salads, which were too sweet for my taste and that was about it.Positives
This was our first time at this resort. Great experience! We received both treatment and excursions! We plan to visit here again!Positives
I'm happy with everything.Negatives
There was little fruit, 34 procedures were not enough, in Lithuania for the same price there were 70 procedures in 13 days, on weekends too.Positives
Everything is fine! Food, accommodation, service, treatment! I really enjoyed the excursion to Prague, Lena was a competent and interesting guide, thank you very much!Positives
I liked the location of the hotel, a quiet place, close to mineral water sources, consistent with its status - 3 stars.Negatives
1. The sanatorium doctor does not pay any attention to existing diseases and does not take into account the client’s wishes in terms of prescribing procedures. 2. Massage therapist Mira - this is a waste of time and money, the massage he does cannot be called professional or massage at all (I refused his services). 3. The opening hours of the pool are up to 16 hours, which is somehow not serious even for a 3-star hotel!!!Answer from Spa-Hotel Morava
Спасибо за положительный комментарий относительно расположения отеля. То что касается доктора, клиенты как правило назначаются на первичный осмотр к доктору на второй день после приезда, наш врач работает по необходимости и в воскресенье. На первичном осмотре доктор назначает курс лечения и питьевой режим на основании индивидуальной специфики каждого клиента. Для доктора основополагающим фактором является состояние здоровья клиента, так чтобы дошло к улучшению здоровья. Не всегда желание клиента может быть удовлетворено. Относительно массажа, клиентка пришла два дня перед отъездом на рецепцию отеля и оповестила, что массаж у Мирославы её не устраивает. Директор отеля обращается с просьбой ко все клиентам, уточнять свои желания на рецепцию отеля вовремя, чтобы они могли быть реализованы. Замена массажа и тип самого масажа всегда можно подкорректировать, в отеле работают три массажиста. Массажист Мира опытный и профессиональный и как правило клиенты довольны. Директор говорила с массажистом и попросила его, чтобы он на первом массаже уточнял какой тип массажа предпочитает клиент. Массажист ответил, что всегда уточняет. В отеле Морава работало много массажистов и у каждого свой индивидуальный подход. Что касается бассейна, назначается как процедура и работает в режиме графика. Вместимость бассейна только на 7 чел, чтобы комфортно плавать. На этаже бассейна находится балкон с двумя шезлонгами, для загара. Обслуживающий персонал отеля работает до 16:00 С уважением ЛД Морава
Positives
The Morava sanatorium is like a family. Everyone communicates and wishes you (bon appetit). The food is dietary (for those who care about eating a lot and well, then you should go to Turkey). The fact that the sanatorium is located on a mountain is a plus because we walked a lot.Negatives
There is no need to look for negatives - they are in you. Enjoy life.Positives
Nature, air, water, silence and active recreation with treatment..Positives
All procedures are done strictly on time, no queues, delicious, home-cooked food, you can choose a “standard” room with a view of the city or the forest, friendly staff, cleanliness in the rooms.Negatives
The advertisement for this sanatorium does not indicate that towels are changed once every four days, and beds are changed once a week, and some vacationers were indignant at this and said that if they had known about this, they would not have booked this hotel. The pillows are very old and uncomfortable, it is advisable to replace them.Positives
The sanatorium is located very conveniently, one might say in the very center. A very interesting, unique building, beautiful, clean. the staff was friendly, it was nice that you could communicate with everyone in Russian. food is good. I received all the procedures I planned.Negatives
1. When visiting the salt chamber, I saw a staff representative only once. Since there was no representative, an unpleasant incident occurred: when we arrived for the procedure, all the seats were occupied. I had to change my plans for this day. It turned out later that the place was taken by a woman who was not assigned at that time, and she did this more than once. 2. I liked swimming in the pool with a counter flow of water from the pipe. But it was difficult to turn on this pipe, and a couple of times it was not possible at all; I had to leave without swimming. 3. The night light in the room did not work. 4. when we went on excursions, we received dry rations. To put it mildly, the rations are very meager: a bottle of water, a couple of slices of bread, an expired package of sausage, an apple, butter, jam. If you consider that this ration was supposed to replace lunch, then it seems that they are very different in cost alone. 5. On the 5th day of staying in the sanatorium, a rash appeared on the calf of the right leg. I wanted to immediately go to see a doctor, but it was possible to get there only the next day and the time was during the procedure. I didn't go to the doctor. The same rash appeared later on my friend. Luckily, upon arriving home, the rash went away. The rash could not have appeared from taking baths, since it appeared before I started taking baths.Answer from Spa-Hotel Morava
Спасибо за положительный отзыв относительно месторасположение отеля, персонала, уборки номеров и процедур. То что касается соляной пещеры, этим занимается персонал который планирует процедуры согласно графику свободных мест ( компьютерная программа) которых в соляной пещере семь ( 7 посадочных мест) В вашем случае, по недоразумению, какой то из гостей пришел на процедуру в неуроченный час. Персонал который следит за посещаемостью пещеры так же занимается планировкой процедур и бассейном. В бассейне есть функция встречной волны, для активирование данный программы клиенты сами нажимая на кнопку могут включить или выключить. То что касается неполадок в номера ,клиенты сообщают на рецепцию необходимую информацию о неисправности предметов пользования. Мастер реагирует на информацию в тот же день и исправляет неполадки. Относительно сухого пайка, паек выдается с учетом того, что турист уезжает на день на экскурсионную поездку и соответственно этому паек содержит продукты которые можно вести с собой. Доктор с учетом кол-ва клиентов может принимать только в назначенное время
Positives
The staff is 90% kind. The hotel is clean, the room was always cleaned and the bed and towels were always changed.Negatives
The pillows are bad, all old with lumps. In the restaurant, the coffee machine is very bad; you can’t fill it normally; you put a nice cup while the coffee is pouring on it; the whole cup is drenched. And there is half foam in the cup. It sits for a couple of minutes and the coffee looks so ugly that you don’t want to drink it. It's just a matter of money in the rest room, everything is fine there with coffee. And salads almost every day from jars.Positives
We were satisfied with our vacation: the friendly and attentive staff of the sanatorium, the calm and cozy atmosphere, dietary meals, a variety of necessary procedures, well-organized interesting excursions. All this created the necessary environment for proper rest and treatment. Thanks a lot, everyone! See you again in beautiful Karlovy Vary!Positives
The beauty around, the cleanliness and order of the hotel, the friendliness and professionalism of the staff pleased the eye. I hope to come back againPositives
Thank you very much to all the hotel staff! Everyone tried to understand the situation and help! We will definitely come to you again! With great respect to you all, the Zykov family from RigaNegatives
Slightly adjust the time of procedures with the time of breakfast and lunch.Positives
This is our second time coming to Morava, a nice budget hotel with good medical facilities and a convenient location (close to the springs, the center). Cozy, spacious, bright rooms, beautiful views of the city, clean air (near the Slavkov forest), homely atmosphere. The friendliness of the staff is especially impressive; all issues are resolved positively on the spot. The medical staff is professional, polite and friendly. Beautiful salt cave, small swimming pool, gym, games room, billiards, tea room with microwave and coffee machine. On the day of arrival (Sunday), we immediately got an appointment with a doctor (convenient) and began treatment the next day. Compared to last time, the quality of food has improved significantly, and the portions are simply huge, and I really wanted to lose weight :) There is not much variety, but everything is tasty, high quality, and satisfying. The city has many parks, cafes, excursion bureaus within walking distance, there was no time to be bored. We thank the entire hotel team and wish you health and prosperity.Negatives
We are upset by the constant puddle in the bathroom. The shower stall was leaking. All requests regarding this matter remained unanswered. Daily room cleaning helped. Also, the heated towel rail in the bathroom did not work. It turns on somewhere centrally and during the two days of our stay it was hot only once. As a result, the towels were constantly wet and it was unpleasant to dry with them. I think all this can be eliminated.Answer from Spa-Hotel Morava
Добрый день, Sergey Patrikeev Благодарим за положительное описание отеля. Относительно душевой кабинки, к сожалению в период прибывания гостей, ремонт был не возможен, так как для данного процесса необходимо было бы переселение а это было не возможно, так как отель полностью занят. На данный момент, кабинка исправлена и функционирует без протечек. С уважением к Вам, ЛД Морава.