references
Thomas K.
01.04.2024
Positives
Everything accessible in a bathrobe. Buffet-style catering, something for everyone. The location of the hotel is a bit out of the way, but the very good bus connection can be used free of charge. If you want to drink three times a day in the colonnade, you should choose a more central hotel. Well-trained staff who carry out the treatments.
Elena G.
31.03.2024
Positives
I liked everything! The cooks are at the highest level, the homemade hot food is delicious, the procedures are as always, the staff is excellent.Negatives
Please, if it is possible to move the operation time to Prague an hour earlier, everything would be in time for dinner. We discussed this with the whole bus.
Viktor W.
31.03.2024
Positives
Staff motivated and everyone very nice.Negatives
Uncomfortable mattress and pillows, unpleasant smell due to carpet. Swimming pool definitely too small for so many guests
Ruslan N.
30.03.2024
Positives
I want to start by saying that the staff is very qualified and friendly. The sanatorium consists of three complexes and all complexes are connected by underground passages with elevators, it is very convenient, you can visit any procedures, SPA and much more with an easy walk in a bathrobe without going outside and feeling all the beauty of bad weather. I really liked the spa complex with a large pool, hot tub and much more, great interior and design. Varied and very tasty breakfasts, lunches and dinners. In general, I really liked everything, we recommend it to everyone and we will definitely come to rest again
Elena S.
30.03.2024
Positives
What is stated corresponds to reality. Very friendly, kind and attentive staff. Excellent, very varied, high-quality cuisine for every taste. The procedure schedule is organized conveniently. Clean comfortable rooms and hotel premises. The location of the sanatorium is comfortable, in a green area. You can go down to the city center on foot or quickly take bus number 2. There is the possibility of paid parking in the garage and on the territory of the sanatorium or free parking outside it. We were very pleased with our stay at the Sanssouci Sanatorium (BlauHaus), the procedures, the price of services and their quality. We recommend. We'll come again 🙂!
Yulia Z.
26.03.2024
Positives
Very friendly staff. You can communicate in Russian. Great food. I rested both physically and psychologically. You can reschedule the procedure the day before. You can change lunch for dinner and vice versa (I haven’t changed it myself, but people said it’s possible).Negatives
At first I was upset that the windows face the side where the parking lot and the entrance to the hotel are. I wanted to change the number immediately, but there was no free room. The next day they showed me a room on the opposite side, but there was no sun there at all. I decided to stay in my room and admire the beautiful view (especially in the evening with lights and lights) of the Imperial and the mountains. During the day I sunbathed on the balcony. The noise did not bother me, since I slept with the windows closed on the third floor. But, probably, it’s better in the summer book the opposite side or another building, since the hotel is not equipped with air conditioning and sleeping with an open window may not be comfortable due to noise (not so frequent and strong, but still). It is better to immediately note upon check-in that you want a room without noise from the street. The staff is helpful and does everything they can. If you don’t change the room right away, it already costs 20 euros, since the room needs to be cleaned.
Larisa G.
25.03.2024
Positives
I liked almost everything. The procedures were good, the food was delicious, and the choice was not bad. The spa salon is not big but cozy. The only thing missing was the cafe machine; there wasn’t even one capsule in the room; it stood as a piece of equipment. The maid came into the room and only changed the towels. The floor was not wiped or vacuumed. The carpet on the floor is stained and requires urgent replacement.
Nurbergen I.
24.03.2024
Positives
We vacationed in this hotel 15 times. Of course there are changes, but overall everything is as good as always. I like the treatment, all procedures were received on time, clean, comfortable. The location was good because it’s not convenient for everyone, but for us it’s great. Since the walk is a pleasure to the springs. But for people with musculoskeletal problems it will be a bit difficult, although you can use city route 2 for free. The food is good, you won't go hungry. There was a large selection of fruits, and the girls in the restaurant were all friendly, Maria and Lyuba always warmly greeted guests. Cleaning was done every other day, but in the last week they started doing it every day. Special thanks to you team sanatoriums.com 🥰👍. Friends, your work is worthy of all praise! And what kind of guides were on the excursions - Alena, Eleanor! The excursions with them were simply wonderful; last year there was also a very interesting excursion with Valentina.Negatives
It’s a pity that the sanatorium has become more focused on receiving holidaymakers on weekends. Our favorite cryotherapy is no longer available, and free tests are no longer included in the classic packages. The restaurant had removed the white tablecloths, it was so nice to sit at the tablecloth. But apparently times are tough everywhere right now. It was unpleasant because the hotel withheld 80 Euros for the reservation (at first there was one reservation, but then they changed it to another and 80 Euros were not counted, this seems unfair to me.). Since we arrived at the same hotel on the same dates. Considering that we are regular customers, but now we are probably thinking about changing the hotel. Because in 15 years things have changed, not for the better. We just have nothing to compare with, we have always stayed only here. Of course, the price corresponds to the quality, this is not five stars. In general, we go only for the mineral water.
Vilena B.
22.03.2024
Positives
I really liked it, the room was better than I expected. Everything was very well organized.
Uwe D.
21.03.2024
Positives
Gastronomy is poor for 16 euros, the food can be expected that there is no hair in the food, there are no damaged porcelain items such as plates and cups and you don't have to wait that long for coffee because the coffee machine is broken or cups and glaziers are missing for 30 minutes and you have to wait for eggs to be fried You can end the gastronomy Petsonall is overwhelmed. A better organization could help but have a waiter who has an overview. And better information exchange between all parties involved
Hans G.
18.03.2024
Positives
The recommended therapy was goodNegatives
Some of the staff were very unfriendly. The equipment and items are not cleaned after every patient. A towel for everyone. Msssage with gloves... something extraordinary.... Service has deteriorated greatly
Anton H.
18.03.2024
Positives
Excellent cuisine!!! Competent doctor! Very friendly and experienced medical staff. Friendly and helpful receptionists. We'd love to come back.
Valery M.
17.03.2024
Positives
Everything was at the highest level. All procedures took place at the appointed time without a queue. The rooms are comfortable and of sufficient size. All the staff were very attentive. I would like to say a big thank you to the chefs for the very tasty and varied dishes prepared and to thank all the restaurant workers for a very good job. Also many thanks to the staff of Sanatoriums.com for the good sanatorium treatment and organization of transfers and excursions.
Raisa Y.
17.03.2024
Positives
Food, range of products, dishes at a high level. Thank youNegatives
1. Waiting at Prague airport for fellow travelers for transfer for 2 hours 2. Check-in at the sanatorium was after 24 hours 3. Reluctance of the receptionist to postpone check-in until the morning 4. Not even offered a bottle of water (dinner missed) 5. The room was in terrible condition, not at all worthy of 4 stars 6. The request for relocation was granted only a week later 7. Almost a week of vacation was ruined 8. Also, the system for accepting procedures and their number of procedures is unclear
Viktor K.
17.03.2024
Negatives
The spa hotel should only be used for the stay of spa guests. Dogs should be prohibited from staying there. Dogs also have nothing to do in the dining room.
Luiza G.
13.03.2024
Positives
Very good food, more dietary. Friendly staff who are always ready to help. It's great that there is a swimming pool. Attentive doctor.Negatives
The sanatorium is located on the mountain. There is practically no territory to walk around. To do this, you need to either go to the city or walk along the road in the hills. The sanatorium is located in 3 buildings, we were accommodated in the green house, and lunch, dinner and most procedures were in the blue house. It took a very long time to get through all the corridors and stairs. When I checked in, they didn’t even notice that I was pregnant; they settled me as far away as possible. It was hard for me to walk so much. There are always a lot of people in the pool, but there are very few sun loungers. They were always busy, there was even nowhere to sit. The website did not say that no procedures were allowed for pregnant women. I found out about this already at the sanatorium, when everything was paid for. My husband had the procedure done, but more for show. During the entire stay, only 2 massages for 20 minutes each for a person who has back problems. But there are a lot of all kinds of inhalations, etc.
Ksenija A.
12.03.2024
Positives
Special thanks to the chefs for their ability to cook tasty and healthy meals. The food was truly of the highest quality.Negatives
I was looking for a suitable sanatorium in Karlovy Vary for a very long time and from the video I thought that your sanatorium was the best, unfortunately this is not the case... Upon arrival, we were not given any useful information other than how to go from one building to another, that is, that we have free bus travel, no one told us where dinner is and that we always need to have more than just room cards with us but also a piece of paper in which the card itself is located. No one told us that we needed to go to the doctor right away and no one said that if we didn’t make it in time, the doctor wouldn’t see us until Monday, but we checked in on Friday... the nurse called us in our room and reproachfully asked why we weren’t at the appointment When we went to the doctor, I was not allowed to choose procedures, although I do not drink, do not smoke and lead a healthy lifestyle, and I wanted a couple of procedures such as mud baths and procedures with mineral water, which I generally did not receive. No one explains how and where to go, the staff communicates NOT politely and pleasantly. When we checked in, I paid for 2 rooms and my family and I were placed at two different ends of the hotel, I had to change rooms since we were given a room for 2 people, small and not the same as in the photo, although I wanted one with a balcony and this was one of main criteria for choosing a sanatorium. A couple of times my sister simply underwent procedures that were not intended for her and they did not comment on all this with a grin. The staff is not friendly, they don't explain anything, they don't help and they treat you patronizingly. I am dairy free and there were no options for me such as oat milk or lactose-free products, although it was indicated on your website that you provide services to any preference. It turns out not.
Aleksandr B.
06.03.2024
Positives
Good afternoon Today we are leaving. What can I say about your hotel?! We stayed for 21 days, we want to express our gratitude to the doctor who treated us, Akmatilla Umurzokovu, our attending physician, a professional in his field, has an individual approach to the patient, examines very carefully and makes the right decisions on prescribing procedures and treatment for the patient. Thanks to him from us! Thanks to the restaurant staff for the service and delicious food, as well as to the waiters for their service and understanding, as well as to all the procedural staff, and to the operators of the Mercedes center. There was always the right approach to timing procedures, since we were with a pet, a dog, also Thanks to the maid, they always kill on time and cleanly, we were in room 510, even better Thanks to the workers at the reception. We were pleased. Next time we will try to come to you again!!! Thank you very much. Sincerely, Alexander Natalya!!!
Aleksandr K.
01.03.2024
Positives
Everything was amazing. We were very pleased. We will definitely come again.
Olga B.
29.02.2024
Positives
Clean, lots of nice lounge areas, children's room, playground, women's sauna, variety of treatments, varied meals, lots of different fruit, kettle in the roomNegatives
Long distances, privacy was not granted during treatments, large crowds at dinner, restaurant staff not trained in first aid, no stool for children in the bathroom
Valentin S.
29.02.2024
Positives
Thanks to the sanatorium team for the excellent management of the establishment. We hope to see you next year.
Aram A.
26.02.2024
Positives
Everything was just great, keep it up. I advise everyone to rest and get treatment there. The Prague tour guide is also a great woman. Very good. Everything explained. 👍👍👍
Natalia S.
25.02.2024