references
Jeanna A.
20.05.2024
Positives
This is our second time staying at this hotel. I really like everything. Its main advantage is, of course, the open-air thermal pool and the world of saunas. But in other respects this is a very good hotel. Nice rooms with great views regardless of room location. Excellent and varied buffet food. Attentive and helpful reception and cleaning staff. Excellent doctor and attentive nurses. Good selection of treatments and in most cases (except for isolated cases) very good and attentive staff. Thanks to all the employees of Thermal for a wonderful holiday. We will definitely come back again.Negatives
Having arrived at terminal number 2, we had to walk a very long way with our suitcases to the transfer car. On the way back, we were dropped off at terminal 1, although our flight was from terminal 2. Again we had to go to our terminal through the entire airport. Great nutrition, but a bit surprised by the use of sugar in salads and sauces. The girl who served on the carbon dioxide bath always rushed things before and after the procedure, shortened the procedure time by a couple of minutes, this gave a feeling of stress and not relaxation.
Miroslaw S.
12.05.2024
Positives
The hotel is centrally located and easy to get to anywhere. Nice rooms with a good view. The treatments are good and the staff are friendly.Negatives
Do not have anything
Ella H.
04.05.2024
Positives
Everything was great! I'll be back in the spring!!!!!Thanks for everything!!!
Andriy K.
22.04.2024
Positives
Nice hotel. Clean. Nice staff. Great location. Excellent outdoor pool at altitude in every way.Negatives
Number 905. The double bed is terrible. It's not the mattress that's bad, it's the bed. It's made so that there is a slide in the middle and you keep sliding down. Without good sleep there can be no good rest. The food is filling but not tasty. There are no complaints about the salads. The flush button in the toilet was stuck. The enamel on the bottom of the bathroom is broken. It's not a big deal, but it's unpleasant.
Maryna R.
16.04.2024
Positives
Wonderful hotel. Wonderful staff. The food is excellent. The doctor Lyudmila Migova is simply a professional from God. This is the second time I come to the hotel and I recommend it to everyone I know. I am now a regular client of Thermal. What’s wonderful is the outdoor pools, it’s worth going there for them, an equivalent replacement for the sea. Thank you all! I'm going again in June.
Oxana M.
07.04.2024
Positives
It was my first time and I was very, very pleased, I will definitely come again👍👍👍
Svetlana L.
05.04.2024
Positives
The treatment is good, I liked the pool with saunas. The food is tasty and varied. I didn’t regret choosing “TERMAL”. I would like to return
Kristina D.
01.04.2024
Positives
We were at the hotel from April 24 to April 30. I really liked the hotel, super location in the center and next to the springs. It was comfortable for us to leave the hotel every day and immediately get into the tourist area. The staff is very friendly and you can talk to them pleasantly. There were no problems during treatment. Separately, I would like to thank the masseuse, who worked very well on problem areas of the back. We took half board. Breakfast always included coffee, tea and a wide variety of juices. Quite a large selection of vegetables, bread, hot food, fruits. There was tea and water for dinner. Every day we had something to eat, we cannot say that we were tired of the monotony. I also really liked that we had access to the pool and saunas. The temperature in the pool was 30 degrees, and in the hot pool 38. The saunas are not very large, but well made. It is best to take with you sportswear or something that can be conveniently and quickly removed (for going to procedures) and slippers (so that you don’t have to wear hotel slippers everywhere). The rooms are cleaned every day. There is always tea and coffee that you can drink in your room.Negatives
This review is more about the people in the sauna, not the hotel. (I’d like to point out right away that there is a rule in the sauna - visiting without a swimsuit) It was a little disappointing that some people didn't really follow the rules. In the sauna, sheets were provided so that you could put them under yourself and thereby absorb moisture. But people wrapped themselves in them and sat on benches, while all the moisture flowed onto the tree and was absorbed. It wasn't very pleasant. Also, not all Russian-speaking people restrained themselves from commenting when they saw a woman in a sauna without a swimsuit. Some also came to the sauna with children, which also seemed strange. In our opinion, the acceptable minimum age for visiting such a sauna is 16 years.
Natalya P.
31.03.2024
Positives
Positives
Richard P.
22.03.2024
Positives
We felt very comfortable in the spa hotel Therme. The friendliness of the staff and medical team is very commendable. We will definitely come back. Dr. Richard Petzoldt and Ingrid Petzoldt
Larissa K.
22.03.2024
Positives
Great, central location, nice staffNegatives
You have to come at the beginning of the meal time, otherwise many things will no longer be available. The smell in the restaurant really bothered us, because in the dining room they served potato pancakes early in the morning and fried fish in the evening. After eating, all the clothes smelled. It is difficult to imagine that in such a large hotel there is no possibility to prepare food in the kitchen.
Galina R.
20.03.2024
Positives
Very good hotel, very great treatments and good food! Since the large pool has been usable again, it's even more fun to be a guest at the hotel. However, the prices for individual services (for example inviting a relative to breakfast) have risen quite sharply
Harald P.
20.03.2024
Positives
We can only recommend this house, it is excellent and serves for rest and relaxation. The location is also absolutely great.
Svetlana R.
14.03.2024
Positives
The medical staff is simply SUPERB!!! It couldn't be better!!! I thoroughly enjoyed my stay at your hotel. Thank you so much🙏🙏🙏❤️Negatives
I would like a more professional doctor to prescribe procedures professionally and not automatically.
Alexander S.
10.03.2024
Positives
Spent a good time in the hotel, friendly staff, good food and very good location. The city is very beautiful, we really enjoyed walking around the city, there are lots of beautiful sights. Lovely again.
Lilya R.
02.03.2024
Positives
Everything is great. Thank you very much for the good attitude, service, food and welcome. Everyone is very polite, pleasant and caring.Negatives
There is one small negative, I could not write it because I think it was not everywhere, but on our floor, unfortunately, the floor in the toilet and bathtub was practically unwashed. Everything else was cleaned, the bed was changed, towels, robes, maybe because the girls were changed and there were three of them.
Maria S.
01.03.2024
Positives
Very good staff, all applications were carried out very professionally
Andre S.
29.02.2024
Positives
We were very satisfied. Thanks. We will be back.Negatives
There are no negative experiences.
Jouri K.
28.02.2024
Positives
food, procedures, room cleaning, hotel location, staff.Negatives
Monotonous food, disgusting mattresses and pillows, slow response to comments.
Svitlana B.
26.02.2024