references
Positives
everything is very good. The kitchen needs a little work, but otherwise everything is fine.Positives
We were with our daughter for the first time. I really liked it. We will recommend to friends. A beautiful city, clean air, healthy water, kind, polite people who speak Russian well. The Windsor Hotel is very conveniently located, excellent service, procedures are carried out efficiently and give good results. Thanks to all the staff, especially the administrator Veronica, the waiter Irinka, the massage therapist Thomas, who were always at the height of their professional skills.Positives
All liked itNegatives
The carpeting leaves much to be desired, it is advisable to replace itPositives
friendly staff, good treatment, wonderful pool and sauna, excellent foodNegatives
Request: redecorate the dining roomPositives
I really liked the Windsor sanatorium. I will try to come next yearNegatives
There is no flag of Ukraine at the entrance to the sanatoriumPositives
Very good location, very friendly staff especially Veronica at reception. The food is also top notch, you always have a choice of three dishes, the food was very well prepared and we enjoyed it. There is nothing wrong with the treatment, the head doctor has very good experience, gave us very good advice and always responded to our needs. The nurses/procedural assistants are very friendly and qualified. The choice of procedures is excellent. I would highly recommend the hotel and would like to spend my vacation there again. If I decide to take a spa treatment in Karlovy Vary, the always very good cuisine deserves special recognition, great service and above allPositives
Everything was at an excellent level. The location of the sanatorium is right next to the springs. The food is good, the hotel staff is excellent. There is a swimming pool and sauna. Open at convenient times.Positives
I liked everything very much, the hotel is located in the very center, all the springs are located next to the hotel, very friendly staff, we hope to come again more than once)))Positives
High-quality treatment, friendly staff. The service in the restaurant is excellent, as is the food.Negatives
The room was practically not cleaned, more than just taking out the trash, around 5 pm and a promise to clean it tomorrow. The linen was never changed during the 9 nights of stay. I was very impressed by the visit of the senior conservator on December 31 at 6 pm to recalculate the amount of alcohol in the mine bar, which was not used We were looking forward to her visit on January 1st, it was very impressive. A separate topic is payment for accommodation. The crown exchange rate depends on the amount of euros,Answer from Windsor Spa Hotel
Уважаемый Андрей, Мы очень рады что Вам понравилось питание и персонал отеля и ресторана. Мы провели расследование с менеджером по уборке и хотим Вам доложить, что мы сделаем все возможное чтобы Ваш следующий визит был идеальным. Мы извиняемся за то, что Вы были потревожены проверкой минибара в Новый Год. С уважением, Менеджмент отеля
Positives
Everything was great. .girls from the procedures...❤️ Well doneNegatives
The food was completely bad... but it was almost the same,,,, what infuriated me more was that people had not yet gotten used to the principle... they were greedy, which means anything is possible. They carried food from the saboi into the room. We went into the dining room in dressing gowns... which is basically not allowed. This is an appeal to vacationers. Everyone praises themselves that they are Europeans but the principles are Soviet. It's a pityPositives
I was with my sister, I liked absolutely everything. It was quiet, there was no smell of the kitchen, it was clean, the procedures were carried out efficiently, without queues, in a calm, relaxing atmosphere. The swimming pool with thermal water and the subsequent massage were great. We had endoscopy and gastroscopy completely painless. Everything in the restaurant was delicious Having learned that we don’t eat meat, the waitresses always brought fish, even if it wasn’t on the menu. Very good managers work at the reception desk, and they’ll book an excursion and print out tickets and give you a kettle and extra pillows and tell you how to get where. Doctor- good, asked everything, gave good advice on diet, listened to requests regarding procedures. Thanks to everyone, everyone was satisfiedNegatives
It’s a pity that the pool closed early. I really wanted to go for a swim after dinner.Answer from Windsor Spa Hotel
Уважаемая Irina Vorontsova, спасибо за Ваш отзыв. Наше СПА включая бассейн и сауну открыты каждый день от 8 00 до 20 00. Спасибо
Positives
Hotel Windsor in Karlovy Vary is good. I liked everything: next to the drinking gallery, the rooms are comfortable, the food is varied - there are dietary dishes, the treatment is serious, the pool and sauna are new and clean, but they were practically not allowed in there.Negatives
Opening hours for the pool and sauna are from 15:00. after repeated complaints from patients, access to the pool was allowed from 8 to 10 a.m. The sauna and the inclusion of hydromassage jets in the pool remained from 15 o'clock.Answer from Windsor Spa Hotel
Уважаемый viacheslav kozlov, спасибо за Ваш отзыв. Наше СПА включая бассейн и сауну открыты каждый день от 8 00 до 20 00. Спасибо
Positives
Possibility of choosing dishes.Negatives
Poor quality of room cleaning.Positives
Great, exceeded all our expectations! The entire medical staff deserves the highest praise!!! Well done!Positives
Good afternoon. Thank you for your welcome and help in treatment. I liked the order and keeping time. Overall a good treatment.Negatives
Bad bed, namely mattresses. very soft and hard on the joints. In your advertisement you indicate gas injections and thermal spas, but unfortunately I was prescribed as many as 2 procedures and gas injections are not done as usual. It is advisable to actually introduce gah and not just do it, and the nurse needs to be more careful about hygiene. But Sonya, who doesn’t do massages on the mud, just knocks on the back. I'm shocked...Answer from Windsor Spa Hotel
Уважаемая Iuliia Pomazanova, спасибо за Ваш отзыв. что касается матраса, некоторые из них могут быть несколько жестче, но все матрасы новые и пока никто на них не жаловался. Касательно газовых уколов, то они делаются по стандартам, у нас сертифицированный чешский врач и процедура позволяет нам помогать многим клиентам, которые возвращаются каждый год и чувствуют себя лучше после этих процедур. Мы надеемся что Вы вернетесь к нам снова. С уважением