references
Positives
My husband and I had a wonderful 2 weeks of rest and healing at the Windsor sanatorium. Very friendly staff who do their job with love. Everyone, starting with the administrator of the sanatorium Ivo, Marina, nurses Ivanka, Petra, nurse Marek and others, did their job perfectly. Many thanks to them all. I would also like to thank the wonderful professional massage therapist Radek. And also the chef, who pampered us with very tasty dishes. And, of course, many thanks to all the waitresses of the restaurant, who were very friendly and attentive to everyone!Answer from Windsor Spa Hotel
Дорогая Марина, мы благодарны за Ваш отзыв и искренне рады что пребывание в нашем отеле позволило получить позитивные эмоции и Вы насладились отдыхом. С нетерпнием будем ждать Вас снова! Мы прилагаем все усилия для Вашего пребывания у нас в отеле. С уважением и наилучшими пожеланиями, команда отеля Виндзор!
Positives
The location of the hotel is great. Own parking space. Old but very well maintained hotel. The food was very good, varied and very tasty. The staff at the hotel were very helpful and very friendly. I will recommend Windsor Hotel at any time. We will be back!Negatives
There was nothingAnswer from Windsor Spa Hotel
Viktor, we value your feedback. We look forward to welcoming you back to our hotel. Hotel Windsor try to be better for you! Kind regards, Windsor Hotel team
Positives
Everything was great! Thank you for the lovely time with you.Answer from Windsor Spa Hotel
Tatiana, wir danken Ihnen für Ihr Feedback. Wir freuen uns sehr, dass wir eine angenehme Atmosphäre für einen Aufenthalt in unserem Hotel schaffen konnten. Wir freuen uns darauf, Sie wieder zu sehen! Mit freundlichen Grüßen, das Team des Windsor Hotels.
Positives
Everything was excellent!Answer from Windsor Spa Hotel
Уважаемая Валентина, мы благодарны за Ваш отзыв. С нетерпением ждем Вас снова в нашем отеле! С наилучшими пожеланиями команда отеля Виндзор.
Positives
The hotel is located in the center, it is very convenient, all mineral springs are located next to the hotel. The rooms are cozy, have comfortable beds, clean bed linen, towels, bathrobes. The rooms are cleaned thoroughly. The wellness center is at the highest level - a spacious swimming pool, a mineral water pool, a sauna, a relaxation room, showers - everything is in excellent shape and condition, the staff is very friendly, the procedures are prescribed by the doctor taking into account the state of health, and this is very important.Negatives
The interior of the restaurant leaves much to be desired, the choice of food is very poor and in insufficient quantities, and not always of good quality, I got the impression that the food in the restaurant is not delivered fresh, or the food is delivered already prepared and heated. The flooring (carpet) in the hotel has long been worn out, has no color and has a disgusting smell. The hotel includes an orchestra hall where concerts are held, a public toilet (for visitors from the street), a beauty salon, a travel agency. If you book this hotel, you will have to take into account the fact that strangers are always in the hotel. Accordingly, there is absolutely no atmosphere of individuality of the hotel.Answer from Windsor Spa Hotel
Мы благодарим Вас за оставленный отзыв и высокую оценку для отеля. Мы ценим мнение наших гостей, поэтому учтем в Ваши рекомендации. С нетерпением будем ждать Вас снова в нашем отеле! С уважением, команда отеля Виндзор.
Positives
very friendly staff, the appointments for treatments were always kept very well (no waiting times) Very good breakfast.Negatives
Unfortunately, the staff has little knowledge of GermanAnswer from Windsor Spa Hotel
Sehr geehrte Rosemarie, wir danken Ihnen für Ihr Feedback. Wir werden Ihre Bemerkung berücksichtigen. Wir versuchen, das Beste für Sie zu sein! Mit Grüßen Hotel Windsor Team.
Positives
We rested in this hotel with a group of 6 people. We really liked the location of the hotel, the polite staff, excellent food. We were satisfied with the procedures received. We will definitely come back again.Negatives
The transfer to the Czech Republic marred our trip, as it lasted instead of 7 to 11 hours. We constantly had to drive in parallel with another car, which was broken, and exchange the battery every 100 km. We drove an extra 250 km to get to this car. On the road , so we were there from 8 a.m. to 7:30 p.m. The return transfer was super. Thank youAnswer from Windsor Spa Hotel
Увадаемая Елена, мы благодарим за Ваш отзыв. Будем очень рады, если в следующий раз Вы снова сделаете выбор в пользу нашего отеля. Мы стараемся быть лучше для Вас! С наилучшими пожеланиями, команда отеля Виндзор!
Positives
The hotel location is excellent. Cleaning ladies work very hard but carpet covering is very old, and have stains. Massage therapists are very good.Negatives
Even though workers in the food court work very hard, the quality of food, and the variety might be much better. Very few dish choices, limited quantity of fruits, food packages are pretty bad (if you travel). Bath shower is very very small so we have problems even enter it - for thin people preferably.Answer from Windsor Spa Hotel
Irina, we thank you for your feedback. We will take into account your wishes and try to make your next stay at our hotel comfortable. We are trying to be the best for you. Sincerely, the Windsor Hotel team.
Positives
All was good. We are glad.Answer from Windsor Spa Hotel
Уважаемая Лидия, мы благодарим за Ваш отзыв. С радостью будем ждать Вас в нашем отеле снова! С наилучшими пожеланиями, отель Виндзор.
Positives
We liked everything. We have been to Karlovy Vary many times and in different hotels. The Windsor Medical Complex and Spa Hotel has one important advantage - its location. Also, it accommodates only 70 people, so there is no fuss, queues for procedures and food.Negatives
We join in with many wishes - the pillows require immediate replacement!Answer from Windsor Spa Hotel
Николай, мы благодарим за Ваш отзыв. Мы учтем Ваши пожелания и с нетерпением будем ждать Вас снова в нашем отеле! С уважением, команда отеля Виндзор.
Positives
Very comfortableAnswer from Windsor Spa Hotel
Иван, мы благодарны за Ваш отзыв. С радостью будем видеть Вас снова в нашем отеле! С наилушими пожеланиями, команда отеля Виндзор.
Positives
Great location in the middle of the center for several walks a day and, above all, for drinking. All appointments were coordinated exactly, everything worked.Negatives
Information in German was available in detail from one employee at reception, but it was a bit difficult for the others. But everything is possible with kindness! And above all, some other German-speaking guests as translators!Answer from Windsor Spa Hotel
Eckard, wir danken Ihnen für Ihr feedback. Unser Team wird Ihre Wünsche berücksichtigen und das nächste Mal alles tun, um Ihren komfortablen Aufenthalt in unserem Hotel zu gewährleisten. Mit Grüßen Windsor Hotel Team
Positives
Thank you very much for the suggested sanatorium/spa hotel Windsor. We are very pleased with the treatment, cuisine, medical staff and service. All staff are attentive and friendly. Thank you very much again.Answer from Windsor Spa Hotel
Вячеслав, мы благодарны за Ваш отзыв! Команда отеля Виндзор прикладывает все усилия для Вашего комфортного пребывания у нас. С нетерпением будем ждать Вас снова! С наилучшими пожеланиями, команда отеля Виндзор.
Positives
Very good locationNegatives
Upon arrival at the sanatorium, they did not warn that you need to sign up for an excursion in advance, which was already included in the price of the tour.Answer from Windsor Spa Hotel
Уважаемая Эрика, мы благодарны за Ваш отзыв. Мы учтем Ваше замечание. С нетерпением ждем встречи с Вами снова! С наилучшими пожеланиями, команда отеля Виндзор.
Positives
Nice resort, knowledgeable and polite staff. The food is at the proper level, everything is in the form of a buffet. So there is always a choice. In the dining room you are assigned a certain place, so if your neighbors at the table are not happy with you, you can ask to change seats. The treatment is standard as in all sanatoriums, and this is our 5th sanatorium. The location is very good, close to everything and on a flat road. If possible, we would return hereNegatives
The schedule of procedures is not very well designed... only 3 procedures are spread out over half a day... for example, the first at 7-40, the second at 8-30. and the third at 13-00. We lived in an apartment, there was very little space for things, one small closet for 2 rooms. Of the channels in Russian, there is only one on which endless advertising is broadcast.Answer from Windsor Spa Hotel
Наталья, мы благодарны за Ваш отзыв. Мы примем во внимание Ваши пожелания. С радостью будем видеть Вас снова в нашем отеле, мы стараемся быть лучше для Вас! С уважением, команда отеля Виндзор.
Positives
In general, I liked the sanatorium, the staff was friendly, the doctor was very conscientious in his treatment, which was a pleasant surprise. There is no dietary food, but we had enough of everything and the food was delicious. Visiting the pool and sauna at any convenient time during SPA opening hours is also an excellent bonus of staying at the sanatorium.Negatives
- The number of procedures provided by Windsor does not correspond to the number of procedures stated on sanatoriums.com. In 12 days (10 working days) 21 procedures are provided, while the website indicates that per week (5 working days) the number of procedures, unlike other sanatoriums (18 procedures), Windsor provides 20 procedures. - When purchasing a package at the SPA “Wellness package (mineral pool, swimming pool, sauna)” for her guests, the manager did not inform that on Sunday there was no pool with mineral water (the water was drained), although she put the date of visit on the receipt and knew that it was Sunday date.Answer from Windsor Spa Hotel
Елена, мы благодарны за Ваш отзыв и учтем все Ваши замечания. Мы стараемся быть лучше для Вас и надеемся что Вы вернетесь к нам снова! С уважением, команда отеля Виндзор.
Positives
Very nice, clean hotel, wanted to say special thank you to Inga Bongar. Our original flight was canceled and we missed 2 days of our vacation. The hotel wasn't able to refund these 2 days, but Inga upgraded our room to make our stay more comfortable. The hotel stuff is very friendly and helpful. Great medical facility. We would definitely come backNegatives
All standard rooms facing parking lot and roof of spa medical facilityAnswer from Windsor Spa Hotel
Vladimir, we thank you for your feedback and will take into account all your wishes. We look forward to welcoming you back to our hotel! Best regards from the Windsor Hotel team
Positives
Everything is not bad regarding the rooms, cleaning, food. The pillows should be changed, quite laid out. The location of the resort house is excellent. The treatments were provided on time. The pool and sauna are also of a good standard.Negatives
The doctor’s completely formalistic approach and prescription of procedures. The doctor and the nurse are not distinguished by their friendliness. The entire examination, if you can call it that, takes 10-15 minutes. All questions are based on a very shortened questionnaire. No one looked at the tests provided. Prescriptions are “out of the blue”, in including the drinking course. This part of the resort was very disappointing.Answer from Windsor Spa Hotel
Уважаемый Павел, благодарим Вас за отзыв. Мы учтем Ваши замечания и надеемся что Вы вернетесь к нам снова! С наилучшими пожеланиями, команда отеля Виндзор.
Positives
Great location, nice staffNegatives
Very old robes, torn, and towels need to be updatedAnswer from Windsor Spa Hotel
Уважаемая Инна, благодарим Вас за оставленный отзыв. Мы стараемся быть лучше для Вас, поэтому мы учтем все Ваши замечания. С радостью будем рады видеть Вас в нашем отеле снова! С наилучшими пожеланиями, команда отеля Виндзор.
Positives
Everything was great. Transfer, location, accommodation, treatment, person.Negatives
Comparing the food with other hotels in the same category, I would like to wish to improve the food, namely its variety and quantity, since there were often not enough main courses, desserts, fruits and few dairy products and their substitutes. Milk is only available for breakfast, although other hotels had it for lunch and dinner. The time allotted for dinner is very inconvenient.Answer from Windsor Spa Hotel
Спасибо за ваш отзыв.Минус принимаем во внимание.С уважением команда Виндзор.
Positives
Many thanks to all the hotel staff for a great stay and treatment.Answer from Windsor Spa Hotel
Ольга, благодарим Вас за отзыв. Мы стараемся быть лучше для Вас! С нетерпением ждем встречи с Вами снова в нашем отеле! С уважением, команда отеля Виндзор.
Positives
We stayed for 2 weeks from 08.27 to 09.09.2023, the Windsor sanatorium had excellent food, very friendly service everywhere, the room was always clean, the only wish was more procedures (22 pr. is not enough). In general, we are very satisfied.Answer from Windsor Spa Hotel
Уважаемый Александр, мы благодарим за оставленный отзыв. С нетерпением ждем Вас снова, мы стараемся быть лучше для Вашего комфортного пребывания в нашем отеле. С наилучшими пожеланиями, команда отеля Виндзор.
Positives
Everything was very good, we hope to come again.Answer from Windsor Spa Hotel
Waldemar, мы благодарны за Ваш отзыв. С радостью будем видеть Вас в нашем отеле снова! С уважением, команда отеля Виндзор.
Positives
The staff is polite The food is delicious The room is cleaned daily The treatment is good Visit the pool and sauna at any timeNegatives
The entrance to the room is immediately repelled by the very old and dirty floor covering, and this is present everywhere, even in the room of residence. The girls clean up in the morning and refresh the room with a very pleasant smell, but this smell does not last long, as it overpowers the smell of the old and dirty flooring. People with allergies will have more worse from this old smell. Guests leaving early on Saturday morning do not receive a bag of snacks for the road, although they have paid for the whole day, and some have to travel for 9 hours until everyone is transported. And there is no store nearby to at least buy a bun. In other hotels this is provided and this is a big plus +++ for them.Answer from Windsor Spa Hotel
Уважаемая Nadja, мы благодарим Вас за оставленный отзыв. Мы примем во внимание Ваше пожелание и с нетерпеним ждем Вас снова! С наилучшими пожеланиями, команда отеля Виндзор.
Positives
This was my fifth year in a row at the Windsor, and I would like to return next year. Everything just fits there. 👍👍👍Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Wir freuen uns auf ein Wiedersehen. Beste Grüße, Windsor-Team.
Negatives
Everything would be great if it weren’t for the constantly weak Internet in the room. Other vacationers also lamented this. It's really annoying!Answer from Windsor Spa Hotel
Спасибо за ваши оценки .Минус решаем с интернет подключением.Примите извинение.С уважением команда Виндзор.
Positives
Very welcoming and friendly staff. All issues were resolved quickly and on time.Negatives
The food was fresh and varied, but they forgot to tell the cook about the existence of salt and pepper.Answer from Windsor Spa Hotel
Благодарим за ваше мнение.Спасибо,что выбираете нас.Соль,перец на столе в ресторане и другии специи.Если перестаратся то назад не ветянеш,а приежают и диабетики для них не сильно можно острое и солёное и т.д.С уважением команда Виндзор.
Positives
Very friendly service people.Negatives
Lack of air conditioning and kettles.Answer from Windsor Spa Hotel
Благодарим за ваши оценки и отзыв. Чайники в номер стандарт можете заказать через ресепшн или горничная может вам выдать . Спасибо что выбрали нас.С уважением команда Виндзор.
Positives
My family is very happyAnswer from Windsor Spa Hotel
Благодарим за Ваш отзыв! Мы очень рады что Вам понравилось у нас и с нетерпением будем ждать Вас снова в нашем отеле! С уважением, команда отеля Виндзор.
Positives
Excellent attitude towards holidaymakers at the hotel. They helped us with the purchase of tickets to Prague and helped us with all the questions that arose. I really liked the waitress Lena, friendly, welcoming and attentive. Wonderful kitchen. I liked everything very much! Thank you!Answer from Windsor Spa Hotel
Уважаемая Raisa, мы благодарим Вас за оставленный отзыв. С радостью будем видеть Вас в нашем отеле, мы стараемся быть лучше для Вас! С наилучшими пожеланиями, команда отеля Виндзор.