references
Olena Krechetnykova
12.04.2024
Positives
The restaurant's work is excellent. And cooks and waiters.Negatives
Very poor room cleaning. There is dust on all surfaces, no one wipes it off. The curtains smell of dust.
Vitalii Tudovshi
07.04.2024
Positives
Sauna +++++Negatives
I do not understand why there was no bath with mineral water.
Nadja Ritter
02.04.2024
Positives
We were very satisfied. The treatment was great. And the staff everywhere was very nice and helpful. The length of the hotel is great. Very good for walking. We can only recommend the hotel.
Maria Lackmann
01.04.2024
Positives
That was all good, but it doesn't have a swimming pool 🥲,
Frida Hetmann
26.03.2024
Positives
Shops are nearby. Pharmacy is nearby. Restaurants are nearby and water sources are also nearbyNegatives
None known😁
Robert Firnkes
17.03.2024
Positives
Very attentive staffNegatives
Food offer does not correspond to the 4 stars of the hotel Too little choice No rolls for breakfast, no fresh bread
Sergej Paschinin
03.03.2024
Positives
The work of the company itself (Sanatoriums.com) is beyond praise, whenever you call, they will always talk very kindly, explain, advise. Transfer, accommodation, everything is super. Sanatorium staff, food - everything is very good.Negatives
We rate the work of a doctor in a sanatorium as bad (she was very indifferent to our ailments) and barely managed to get through those procedures that we would like to have, based on our experience of treatment in a sanatorium in Karlovy Vary. Why did they give us 4 procedures on the first day, without conversation? with a doctor? We absolutely did not need these procedures. When she was asked about this, the answer was that we have a lot of procedures. But we pay our money for it. Or? This was the only thing that darkened our stay at the sanatorium.
Aleksej Schnee
26.02.2024
Positives
Thank you for a wonderful time, great procedures, delicious food and great service!
Klaus Alfred Kalinowski
12.02.2024
Positives
NoNegatives
Everything especially the applications
Lilia Jonke
09.02.2024
Positives
We are thrilled with the hotel, the friendliness of the staff, the team's quick response and always courteous! The food was also very tasty. The cleanliness of the rooms! We thank you very much!Negatives
Unfortunately, there were far too few gas injections in the program for us, the attending doctor came twice a week. If this procedure were always in the program, we could 100% recommend the hotel and would always spend our trip there.
Valerius Rein
31.01.2024
Positives
We rested and were treated at the Excelsior Hotel for 8 days. The hotel is excellent, everything is very clean. The hotel staff is friendly, they immediately solved all problems if they arose. The food in the restaurant is delicious. There were always fruits, salads and snacks. Let's come back again.Negatives
There is practically no negativity. I didn’t like gas injections. Once you set up the gas dispenser, it practically doesn’t go under the skin.
Antonina Holovko
24.01.2024
Positives
Everything was very nice. I wanted more procedures for treatment. Thank you very much for your work and care. We wish you good luck, profits and good vacations.
Horst Rudolf
21.01.2024
Positives
We will be back. We particularly enjoyed the Christmas and New Year's Eve celebrations. Thank you.Negatives
Nothing negative.
Evgenia Agranovskaya
02.01.2024
Positives
If there is at least one hotel in the world with such a level of service, I don’t know. Everything is fine, my friends and I rate your sanatorium with the highest score in the world
Vitali Taach
13.12.2023
Positives
Nice hotel! The rooms are spacious and clean. Unfortunately, the treatments were not always professional. The staff is friendly. Very friendly staff in the restaurant, extra thanks to Nika Tauz, Boiko Natali, Gionaj Murat, Harchenko Valentina
Andreas Link
26.11.2023
Positives
Spacious rooms, short distances to treatments, in the middle of Marienbad, beautiful surroundings
Irina Lopandina
20.11.2023
Positives
Responsive staff, ready to solve any issues. Beautiful masseuse Ekaterina.Negatives
Having arrived at the Exelsior Hotel for 2 days to see and try all the hotel services for a further summer stay for a month, for some reason I was offered accommodation at the Monti Hotel. Vacationers for 2 days were treated on a residual basis. They chose the treatment themselves, what is easier for them to do, and not those procedures that will help the client. Food is not replenished in a timely manner when it is finished and you have to wait 15 minutes until it is prepared again.
Валерий Виноградов
14.11.2023
Positives
I thank the restaurant staff for their attentive service and care for vacationers with disabilities.
Anna Wilhelm
08.11.2023
Positives
A nice old hotel. Top location. The food was very tasty. The staff is friendly. The price-performance ratio is really great.
Valeriia Lychagina
28.10.2023
Positives
First, I wanted to thank you, as the organizers, for your service. I would not have decided to go without a transfer. The sanatorium is very good, the food is excellent, above all praise, plus a very convenient location. I was worried that there would be difficulties with understanding, but the staff spoke to me in Russian, which was a pleasant surprise. I will definitely go with your organization to Mariinsky Lazne. Thank youNegatives
Due to the arrival and the turmoil, I missed the doctor’s visit. They organized an appointment with him again, but he didn’t spend any time at all, but simply said that a card with procedures for me was at the reception.
Dieter Mosig
09.10.2023
Positives
A very nice hotel, elegant, very clean, equipped with a very high level of comfort, very friendly staff although very busy. We just felt very comfortable for a week. We would have liked to have stayed longer. (Otherwise rare for us) We would therefore like to come back in the spring. The 15 treatments were also very good.Negatives
We can't say anything negative because everything was very satisfactory.
Hedi Bauer
08.10.2023
Positives
Good hotel in the middle of Mariánské Lázně. Colonnade and drinking hall can be reached quickly. All treatments in a stress-free atmosphere. Hotel staff friendly and always helpful.
Yana Mints
04.10.2023
Positives
This is my second time staying at this hotel. The only negative is that there are not enough days, I would like to stay longer. Next time I’ll book a vacation not 10 days, but 12-13 days
Heinrich Georg Przibylla
25.09.2023
Positives
Everything is right, the competent staff are always available to help in all areas, we would be happy to come back.
Jutta Veit
25.09.2023
Positives
Everything was fine again. I liked the hotel. The location was perfect. The food was also good and varied. The applications were well organized. No waiting times and no hassle. My companion, who was in Marienbad for the first time, was also thrilled.
liudmila mostovskaya
18.09.2023
Positives
I was very pleased! Excellent treatment and service! I’m planning to come next year! Thank you very much! Health and blessings to everyone!♥️
Viktor Wagner
14.09.2023