references
Positives
The hotel is in great condition. The hotel has been carefully restored but is still equipped to a modern standard. We particularly liked the swimming area.
Answer from Spa Hotel Hvezda
Dear Ms. Peters, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate that you have taken the time and effort to evaluate our hotel services. Your opinion is very important to us and motivates us to provide even better service to our hotel guests. The management and staff of the Hvězda**** hotel look forward to your next visit. Until then, we wish you good health. Best regards, Regina Haslerová Guest Relation Manager
Positives
We thank all the staff of the sanatorium for our wonderful stay, treatment and food. The treatment facilities were excellent, the staff were very friendly, the food was varied, the room was cleaned daily. We'd love to go back there againAnswer from Spa Hotel Hvezda
Dear Mr Silberstein, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate that you have taken the time and effort to evaluate our hotel services. Your opinion is very important to us and motivates us to provide even better service to our hotel guests. The management and staff of the Hvězda**** hotel look forward to your next visit. Until then, we wish you good health. Best regards, Regina Haslerová Guest Relation Manager
Positives
I really liked it, it’s a wonderful hotel, the staff is polite and helpful, they always try to help. The overall impression of the hotel and treatment is positive, we will be happy to come there againNegatives
There is a problem with parking, there are not enough places for everyone, it is advisable to book in advance. The pool was cold, the air temperature was not warm enough.Answer from Spa Hotel Hvezda
Dear Mr Meshurer, Thank you for choosing our hotel in Marianske Lazne, the Ensana Health Spa Hotels group, and for providing us with information about your stay at the Zvezda**** Hotel. Your opinion is important to us and stimulates us to further improve the level of service. Thank you for your specific comments about our hotel. We will forward your comments and suggestions to the employee responsible for this department. We hope that you will visit Marianske Lazne in the future and wish you good health. Sincerely Regina Haslerova Guest Relations Manager
Positives
the hotel has a very good location - close to the colonnade, central but quiet It belongs to the Ensana chain and so you can usually use the facilities in the other associated hotels in Marienbad -> e.g. Roman baths in the Hotel Nowije Lazni. Our room was very spacious and beautiful, the furnishings matched the ambience :-) the beds are a bit too hard but we got the toppers for the bed - so the problem was quickly solved. The cleaning fairies were quick and almost invisible - as soon as we left, the room was tidied!Negatives
The kitchen was a little underpowered for a 4-star hotel and the kitchen staff seemed annoyed and dissatisfied at times. The same goes for the staff in the swimming pool area - the ladies there were extremely unfriendly depending on who was there! The sauna area is much too small for the size of the hotel, and the equipment and rooms take some getting used to.Answer from Spa Hotel Hvezda
Dear Mr. Helwig, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate that you have taken the time and effort to evaluate our hotel services. Your opinion is very important to us and motivates us to provide even better service to our hotel guests. The management and team of the Hvězda**** hotel look forward to your next visit. Until then, we wish you good health. Best regards, Regina Haslerová Guest Relation Manager
Positives
Thank youAnswer from Spa Hotel Hvezda
Dear Mr. Alexander, Thank you for choosing our hotel in Marianske Lazne, the Ensana Health Spa Hotels group, and for providing us with information about your stay at the Zvezda**** Hotel. Thank you for your feedback. Your opinion is very important to us and stimulates us to further improve the level of service. We hope that in the future you will visit Marianske Lazne and our hotel staff will be glad to see you again at our hotel. We wish you good health. Sincerely Regina Haslerova Guest Relations Manager
Positives
Everything was great. I recommend furtherAnswer from Spa Hotel Hvezda
Dear Irene, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate you taking the time and effort to review our hotel services. Your opinion is very important to us and motivates us to provide even better care for our hotel guests. Management and the team of employees of Hotel Hvězda look forward to your next visit. Until then, we wish you good health. With kind regards Regina Haslerova Guest Relations Manager
Positives
Everything was fine, thank you.Negatives
The mattress was very tired, the water in the pool was sometimes cool, although it was +30. Unfortunately, in 10 days there was cottage cheese. Otherwise we were very pleased with everything.Answer from Spa Hotel Hvezda
Dear Mr. Victor, Thank you for choosing our hotel in Marianske Lazne, the Ensana Health Spa Hotels group, and for providing us with information about your stay at the Zvezda**** Hotel. Thank you for your feedback and specific comments about our hotel. Your opinion is important to us and stimulates us to further improve the level of service. We will forward your comments and suggestions to the employee responsible for this department. We hope that you will visit Marianske Lazne in the future and wish you good health. Sincerely Regina Haslerova Guest Relations Manager
Positives
you are brilliant!Negatives
An improvement would be better, plumper pillows in the bedsAnswer from Spa Hotel Hvezda
Mr. Cooper, thank you for choosing to stay in Marianske Lazne with our company Ensana Health Spa Hotels. Your opinions are very important to us and motivate us to improve the quality of care for our guests. Once again, we sincerely thank you for your positive feedback. The management and team of the Hotel Hvězda look forward to your next visit and until then we wish you continued good health. With our best regards, Regina Haslerová Guest Relation Manager
Positives
Location, pool, good selection of treatments, staff tries hardNegatives
Terrible sound insulation in the rooms, cardboard doors with cracks, this is unacceptable for this level. You can hear the neighbors and everyone who passes by the room, the staff, unfortunately, is poorly trained, that the maids and the medical staff are constantly talking very loudly, making noise, knocking, shouting at each other, both in the corridors and in the offices during procedures. Being late even by a minute causes terrible negativity on the part of the staff and very impolite instructions about this to clients. There were scandals with shouting. The massage is average, to put it mildly, the intensive package includes 15 minutes, very vague stroking, alas. And food, but unfortunately a big lottery. Sometimes there is something to choose from, but more often it is pre-war, overdried and unwanted. Unfortunately, we haven’t heard of any dietary food here. Overall rating 3. Expensive and the procedures are the same as in other cheaper resorts. The sauna and Steam are small, more than 3 people cannot fit in the sauna. In general, choose something else.Answer from Spa Hotel Hvezda
Dear Mrs. Kuznietsova, Thank you for choosing our hotel in Marianske Lazne, the Ensana Health Spa Hotels group, and for providing us with information about your stay at the Zvezda**** Hotel. Your opinion is very important to us and stimulates us to further improve the level of service. Thank you for your specific comments on our service. We will forward your comments and suggestions to the employee responsible for this department. We apologize for not being able to fulfill all your expectations. We hope that in the future you will visit Marianske Lazne and our hotel staff will be glad to see you again at our hotel. We wish you good health. We wish you good health. Sincerely Regina Haslerova Guest Relations Manager
Positives
Good location, the hotel and the room clean and comfortable, the food was good, the treatment was also goodNegatives
Steam sauna was always cold, dry saunas don't even reach 80 degrees, except that the dry sauna is used by visitors wearing a swimsuit and without a sauna towel. There was a centrifuge for the swimwear, but the cleaning lady who was on duty in the evening on January 29th, 2024 used the rags for cleaning the floors. Maybe the employee from the wellness area had to pay more attention to hygieneAnswer from Spa Hotel Hvezda
Dear Ms. Lydia, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate you taking the time and effort to review our hotel services. Your opinion is very important to us and motivates us to provide even better care for our hotel guests. We will pass on your specific comments to the department heads for resolution. Management and the team of employees of Hotel Hvězda look forward to your next visit. Until then, we wish you good health. With kind regards Regina Haslerova Guest Relations Manager
Positives
The hotel is excellent, quality medical services. Delicious and varied food. Responsive staff. Comfortable rooms.Negatives
Very poor room cleaning. This spoils the impression of the hotel. Otherwise everything is five.Answer from Spa Hotel Hvezda
Dear Mrs. Mazurova, Thank you for providing us with information about your stay at our hotel. Thank you for your comments and suggestions regarding hotel services. We will forward your comments and suggestions to the employee responsible for this department. The responsible hotel services are already correcting the comments indicated in your letter. We hope that we will be able to improve the hotel service so that it meets the standards and satisfies our guests. We are ready to resolve the complaints of our guests on the spot . The hotel staff will be glad to see you again in our hotel Hvězda Sincerely Radomira Pavlištova Guest Relations Manager Ensana Health Spa Resort Hvězda
Positives
Great room. Very friendly attitude of the staff. I would like to specifically mention Ivana in the restaurant! This woman is just space! And during the mud treatments, Marcelou, sweet, friendly and responsive! Thanks a lot! We will definitely come again!Negatives
Small minus: The return transfer route was poorly designed. We drove past our city 2 times in a circular drive. It was possible to get home earlier and others would also get there earlier. Gasoline would also definitely be saved!Answer from Spa Hotel Hvezda
Dear Mrs. Svetlana, Thank you for choosing our hotel in Marianske Lazne, the Ensana Health Spa Hotels group, and for providing us with information about your stay at the Zvezda**** Hotel. Your opinion is very important to us and stimulates us to further improve the level of service. Thank you for your feedback. We hope that in the future you will visit Marianske Lazne and our hotel staff will be glad to see you again at our hotel. We wish you good health. Sincerely Regina Haslerova Guest Relations Manager
Positives
We only spent three days in the hotel for Christmas. Everything was already prepared and we immediately felt the atmosphere of Christmas. Thank you to all the hotel staff.Answer from Spa Hotel Hvezda
Dear Ms. Dudkina, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. Your opinion is very important to us and motivates us to provide even better care for our hotel guests. Management and the team of employees of Hotel Hvězda**** look forward to your next visit. Until then, we wish you good health. With kind regards Regina Haslerova Guest Relations Manager
Positives
We had very nice holidaysAnswer from Spa Hotel Hvezda
Dear Mr. Becker, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate you taking the time and effort to review our hotel services. Your opinion is very important to us and motivates us to provide even better care for our hotel guests. Management and the team of employees of Hotel Hvězda**** look forward to your next visit. Until then, we wish you good health. With kind regards Regina Haslerova Guest Relations Manager
Positives
We were very satisfied with the stay in your beautiful hotel.Answer from Spa Hotel Hvezda
Dear Mr. Hösel, Thank you for choosing our Ensana Health Spa Hotels hotel for your stay in Mariánské Lázně. We really appreciate you taking the time and effort to review our hotel services. Your opinion is very important to us and motivates us to provide even better care for our hotel guests. Management and the team of employees of Hotel Hvězda**** look forward to your next visit. Until then, we wish you good health. With kind regards Regina Haslerova Guest Relations Manager
Positives
Location of the hotel and furnishings of the rooms were very good, especially the mattresses. Adherence to appointments for treatments was also very good. Birthday surprise for my wife good. Particularly worthy of mention is the excursion to Prague offered by sanatoriums.com. There were five of us non-Russian-speaking participants and we were given an extra German-speaking tour guide.Negatives
4 star superior? Maybe that was once. Because that includes the quality of the food. We spoke to some regulars. Above all, the food would get worse and worse. We also had the experience that the food decreased significantly in the second week. Shark steak was offered as a fish alternative for three days in a row. The deer goulash was not deer meat. (I prepare it more often). However, the salad buffet was good as was the service in the restaurant. The restaurant has very narrow tables in the middle. There is a distance at the window, but several ladies complained about the draft at the window. In fact, the curtain blows as if a fan were turned on. However, the heating there wasn't running, which didn't change four days after the hotel manager checked. With the changing staff at the reception you can experience everything. From very accommodating to not customer focused at all.Answer from Spa Hotel Hvezda
Sehr geehrter Herr Jäger, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Die konkreten Bemerkungen zum Essen und zum Restaurant geben wir weiter der Hoteldirektion, nach den Möglichkeiten werden wir den genannten Sachen nachgehen. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Negatives
Food was very often not fully cooked.Answer from Spa Hotel Hvezda
Sehr geehrter Herr Derr, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Ihre konkreten Bemerkungen zum Essen haben wir dem Abteilungsleiter weitergegeben. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Great location!Negatives
Hello! I first got room 327 (double room for single use). Unfortunately, there were a lot of mosquitoes in the room. Then I got room 309, without mosquitoes but much, much smaller. I missed fish for breakfast. Fish at the evening buffet was heavily processed with lots of bones. Staff...I often missed attention and friendliness. That doesn't apply to the service in the restaurant.Answer from Spa Hotel Hvezda
Sehr geehrte Frau Vogl, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Ihre konkreten Bemerkungen zum Essen haben wir dem Abteilungsleiter weitergegeben. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Everything is fine! I advise everyone!Answer from Spa Hotel Hvezda
Уважаемый господин Zastavsky, спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях, группы Ensana Health Spa Hotels и предоставили нам информацию о своем пребывании в отеле Звезда****. Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. Благодарим Вас за ваш отзыв. Надеемся, что в будущем Вы посетите Марианские Лазни и наши работники отеля будут рады Вас видеть вновь у нас в отеле, желаем Вам крепкого здоровья. С уважением Regina Haslerová Guest Relation Manager
Positives
Treatments are very good, professionals done. Very pleasant and useful are Roman BathNegatives
Food could be better quality. For breakfast it needs to be more varieties of pastry, like croissants. Staff at dinner didn’t pay any attention to us, just because we didn’t order any drinks. The biggest negative thing is that there are no coffee or tea during dinner. This is unacceptable.Answer from Spa Hotel Hvezda
Mrs Rapoport, thank you for choosing to stay in Marianske Lazne with our company Ensana Health Spa Hotels. Your opinions are very important to us and motivate us to improve the quality of care for our guests. We pass on the comments on restaurant to the hotel management for evaluation. Once again, we sincerely thank you for your positive feedback. The management and team of the Hotel Hvězda look forward to your next visit and until then we wish you continued good health. With our best regards, Regina Haslerová Guest Relation Manager
Positives
Very good access is possible with the Encore health card at linked hotels, pools, SPA or fitness. Punctual and very good spa treatments.Negatives
It's a shame we don't have enough parking spaces.Answer from Spa Hotel Hvezda
Sehr geehrte Frau Kim Mee-Young, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Management und das Team der Mitarbeiter des Hotels Hvězda**** freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Overall it's not badNegatives
When choosing this hotel, I liked the restaurant the most, when I came for dinner, I was met by the administrator Martin, who led me past a row of empty tables and sat me down with an unfamiliar woman at a table measuring 70x70 cm next to the toilet. The next day I refused to have breakfast at this table, because my neighbor at the table had a runny nose and cough, to which the administrator replied, we will transfer you to another table in two days. I had to swear and prove that according to sanitary standards, which are posted everywhere in the hotel, there is a distance of 1.5 m from sick people. A terrible aftertaste was left. The sanatorium will immediately withdraw money from the card, and you cannot do anything, leave or change the hotel.Answer from Spa Hotel Hvezda
Уважаемая госпожа Martinenko, спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях, группы Ensana Health Spa Hotels и предоставили нам информацию о своем пребывании в отеле Звезда****. Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. Приносим извинения за неудобства в ресторане, мы передадим Ваш комментарий руководству отеля. Еще раз благодарим Вас за отзыв. Мы надеемся, что Вы посетите Марианские Лазни и в будущем. Желаем Вам крепкого здоровья. С уважением Regina Haslerová Guest Relation Manager
Positives
Choice of food, very friendly, service-oriented staff. Choice of spa and wellness treatments. Spaciousness of the facilityNegatives
The condition of the bathroom facilities is poor in some places. Rain in the shower didn't work. The lower area of the door frame is severely damaged due to exposure to water. Difficult to flush toiletAnswer from Spa Hotel Hvezda
Sehr geehrte Frau Kiesewetter, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Ihre konkreten Bemerkungen zum Badezimmer geben wir weiter dem Hausmeister zur Reparatur. Danke für die Information. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Very goodAnswer from Spa Hotel Hvezda
Sehr geehrter Herr Victor, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Die Anerkennung unserer Mitarbeiter wissen wir uns sehr schätzen und bedanken uns dafür. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Everything greatAnswer from Spa Hotel Hvezda
Sehr geehrter Herr Straub, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Management und das Team der Mitarbeiter des Hotels Hvězda**** freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Very friendly staff, good cleanliness in the room too.Negatives
The food in an EU 4-star hotel should be a little better. Especially in the last few days (staff changes?) both the selection and the quality of the food were not good. You could tell that yesterday's leftover food was either processed or offered unprocessed (salads!). Because of my lactose intolerance, I was given a plate of appropriate foods for breakfast. However, in the last few days only after several reminders. But what I got was a bit of a joke: half a teaspoon of the grain cheese (cottage) or just a slice of cheese. Of course I didn't stay hungry, but good service is a bit different.Answer from Spa Hotel Hvezda
Sehr geehrte Frau Larissa, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Ihre konkreten Bemerkungen zum Essen geben wir weiter dem Abteilungsleiter. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
I have vacationed in this sanatorium 7 times.Negatives
This time I'm disappointed. On the third day of my stay at Zvesde, my friend fell on the stairs leading to the hotel restaurant and suffered a broken arm. She had surgery. She was absent from the sanatorium for 5 days, was in the hospital, and did not undergo procedures before leaving due to injury. But the sanatorium refused to return money for unused procedures.Answer from Spa Hotel Hvezda
Уважаемая госпожа Roza, спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях, группы Ensana Health Spa Hotels и предоставили нам информацию о своем пребывании в отеле Звезда****. Благодарим Вас за ваш отзыв. Мы сожалеем о том, что случилось с вашeй другой. Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. Надеемся, что в будущем Вы посетите Марианские Лазни и наши работники отеля будут рады Вас видеть вновь у нас в отеле, желаем Вам и вашей подруге крепкого здоровья. С уважением Regina Haslerová Guest Relation Manager
Positives
Many different procedures. The medical staff is very attentive and qualified. The hotel is very conveniently located to the springs and walking area.Answer from Spa Hotel Hvezda
Уважаемая госпожа Svetlana, спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях, группы Ensana Health Spa Hotels и предоставили нам информацию о своем пребывании в отеле Звезда****. Благодарим Вас за ваш отзыв. Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. Надеемся, что в будущем Вы посетите Марианские Лазни и наши работники отеля будут рады Вас видеть вновь у нас в отеле, желаем Вам крепкого здоровья. С уважением Regina Haslerová Guest Relation Manager
Positives
The room left nothing to be desired, everything was great 9.6 The infotainment is not up to date. WiFi is available everywhere (except the salt cave, understandable). The Wi-Fi was activated on the smartphone by the reception. Since the names of the rooms, elevators and the information about the places of use are not entirely logical, a navigation app would be very helpful, especially for people who do not speak the Czech language. It would be ideal to connect this app to your cell phone/smartphone in conjunction with the treatment plans and install it at reception or after the initial medical examination. Everyone has a cell phone these days (including me at 86). I still see potential here to adapt the hotel stay to the level of development of digitalization and the appearance of the hotel. Buffet: If the guest prepares bread or rolls for breakfast, it is illogical that the spread (butter, jam, sausage, etc.) can be found at the other end of the buffet. A little more logistics please. There are no star chefs at work in the hotel, which one might assume from the appearance of the hotel. I can't say anything about the spa treatments, I'm a mechanical engineer. As expected, the effect should only take some time to appear. There was a lot of gas. If you solve the chaos of the unreasonable parking garage, I would come again, God willing and I live. Kind regards, Gerhard LagemannAnswer from Spa Hotel Hvezda
Sehr geehrter Herr Lagemann, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Ihre konkreten Bemerkungen zum Essen haben wir dem Abteilungsleiter weitergegeben. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Very friendly staff in all areas.Negatives
Parking situation if you arrive by car. Few parking spaces available in the underground car park.Answer from Spa Hotel Hvezda
Sehr geehrte Frau Asmus, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager