references
Positives
We came for the sixth time and are already going again. I like everything and everything continues to be at a high level. Thanks a lot.Negatives
The only downside to this stay is the dirty pool. It remains unclear to us what happened in the maintenance of the pool. We have never seen him so dirty. Algae, dirty walls the entire two weeks of stay and cloudy yellow water on Sunday morning May 19th.Answer from Spa Hotel Esplanade
Уважаемая Мария Валькова. Спасибо за ваши комментарии. Чистота бассейна постоянно контролируется квалифицированным персоналом. Цвет является результатом содержания минералов, марганец является наиболее распространенным. Лабораторный отбор проб производится через равные промежутки времени, результаты которых всегда хороши. Также на курорте регулярно проводятся углубленные санитарно-гигиенические бассейны и помещения, следующим было 20 мая 2019 г. Мы приносим свои извинения за сложившуюся ситуацию и верим, что сможем снова поприветствовать вас и быть довольными нашими услугами.
Negatives
The room was poorly cleaned. Never vacuumed. Sometimes they forgot to put out shampoo and change towelsPositives
Quiet calm resort area. Clear distribution of procedures. This is the second year in a row that we have chosen this resort. Effectiveness is felt immediately after the end of treatment. I recommend planning from 18 days. Then there is a system of additional discounts plus more procedures. Very well organized excursions. There are no procedures on Sundays, so you can take advantage of thisPositives
We were here for the first time, an excellent spa pool with many underwater massages. I liked the location of the hotel and was lucky with the weather.Positives
As always the treatment is excellent. The location of the sanatorium, nature, clean air. Last year we were at the Balnea Splendid sanatorium. The food was disgusting and the service in the restaurant was not up to par. This year we changed sanatoriums, stayed at Balnea Esplanada and did not regret it. The food is better, I can’t say it’s excellent, but quite satisfactory. Nice pool.Negatives
Cleaning leaves much to be desired. The lobby staff has more patience and friendliness. This is my subjective opinion. It would not hurt to change the interior of the rooms and especially the furniture.Positives
Good afternoon, ladies and gentlemen. Everything is great in terms of treatment and accommodation. The quality of procedures and service in the medical department is beyond praise. Our huge thanks to the hospital staff. We will undoubtedly recommend this resort to our friends, just as it was recommended to us.Negatives
A huge disadvantage of the sanatorium is the food issues. Let me make a reservation right away that my husband and I are not gourmets and eat little. BUT, the times of “what we give is what we eat” are completely inapplicable for a 4* hotel. Upon arrival, we were assigned to the Season restaurant, where we had breakfast and dinner. Lunch was at the Galla restaurant. Believe me, you don't have to be a "pro" here to see that what was left uneaten at lunch at Galla was placed on the table at Season at dinner. In addition, often the cheese and sausage were dried out, some kind of porridge lay in trays and dried into lumps, instead of being in a closed container. I would especially like to note the lack of drinks (except water) for lunch and dinner. This is the first time we have encountered such an approach in sanatoriums (this is the practice of hotels, drinks for a fee, but only at dinner), and there are no kettles in the rooms. This is a serious minus. Separately about the range of dishes. It is minimal in quantity and repeated every other day. No one prepares egg dishes in front of you; the fried eggs always lie cold in the fryer without heating. You don’t have to count on desserts at all. There is simply NO pastry chef in the sanatorium! Tablecloths at Season were changed very rarely. I also want to note the appearance of many of the waiters. The hair is not well-groomed, it’s easier to say disheveled, the shoes are street and not always clean, the girls do not have stockings. I repeat, I am not a gourmet or a prude, I travel a lot and understand the difference in the 4* category from 3* and below, so, with all due respect to the staff of the sanatorium, for the cuisine and service in it I would give something between 3 and 2 *. I expressed all these impressions to the hotel's food manager, after which we were transferred to another restaurant, where it was a little better, although we were assured that the kitchen in the sanatorium was shared. Gentlemen, you asked for detailed impressions - I give them to you “as is and without delay.” Believe me, the problem of restaurants is in the management, please look into this issue. If you need more specific examples, call, I’m ready to give more extensive feedback. Sincerely, IrinaAnswer from Spa Hotel Esplanade
Уважаемая, IRINA ROMCHANOVA Спасибо за приятную оценку наших услуг, мы постараемся устранить все неприятности, связаные с питание и менеджментом, которые Вам мешали в полном расслаблении.
Positives
Competent organization of stay, work of staff.Negatives
A slightly more varied diet would be nice.Positives
Good medical base; qualified medical staff - friendly and attentive; optimal treatment program.Positives
Very attentive medical staff, they speak all major languages, the organization of procedures is very clear.Negatives
There are no complaints about treatment and accommodation. But it’s difficult to have a good time there. The offered excursions started at 13:00, I didn’t have to take advantage of it because... procedures were until 15:00. In the cafe-bar on the 0th floor, although there was live music, the drinks were of poor quality, the cocktails seemed to be watered down, and the selection of snacks was very limited.Answer from Spa Hotel Esplanade
Добрый день, уважаемая NATALIA BAZHAEVA! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Positives
A good set of procedures, excellent thermal water, my health improved even after a week’s stayNegatives
I consider the food to be a minus at this resort, the majority of visitors to this sanatorium are elderly, in addition to problems with the musculoskeletal system, there are probably problems with the gastrointestinal tract, and the food in this sanatorium leaves much to be desired - monotonous, not very good quality, it feels over the menu no one bothers, and when choosing a sanatorium next time, I will not go to this sanatorium again because of the quality of the food.Answer from Spa Hotel Esplanade
Уважаемый госпожа, разрешите поблагодарить вам за посещение нашего курорта- Пьештяны, отеля Health Spa Resort Esplanade и заполнение анкетного бланка и за ваше замечания. Нам очень жалко, что ваше пребывание у нас было негативно нарушено упомянутыми вещами. Нам жалко, что пищу сервированную в наших ресторанах вы оцениваете как плохую. Мы стремимся выполнять требования наших клиентов и на их основе и вместе с жалобами мы меняем выбор блюд в наших ресторанах. Сезонные фрукты, утку, форель мы уже включили в меню. В кухне нашего отеля готовят разные блюда для всех гостей, разные сорта мяса, гарнира, соуса, супов, фруктов и т.д. Мы очень сожалеем, что мы не оправдали ваше ожидание. Мы надеемся, в будущем времени мы сможем Вас снова приветствовать в нашем отеле, С уважением, Ing. Jana Kohútová Hotel manager Health Spa Resort Esplanade
Positives
There are no complaints about the treatment or staff. Everything is fine.Negatives
Unfortunately, the start time for procedures has been changed this year. Now they start at 7 am, just like breakfast, and this means that you have to go for procedures before breakfast or instead of breakfast, because not all procedures are comfortable to take right after a meal.. And at the same time they changed the opening hours of the pool. Previously, you could go to the pool at 7 am, but now the pool is open from 8, and this is also not very convenient.Answer from Spa Hotel Esplanade
Добрый день, хотим уточнить, что 1 / Завтрак в отеле подается с 7.00 - 9.30 утра - мы предлагаем график процедур для клиента, согласно которому у них есть достаточно времени, чтобы завершить завтрак. Неподходящее время процедур всегда возможно в соответствии со свободными возможностями исправить. Время процедур не изменилось ни в коем случае - оно является стандартным круглый год с 7:00 до 15:30. 2 / Бассейн отеля открыт с 6:00, а бассейн в Balnea Health Spa доступен клиентам ежедневно с 13:00 до 21:00. С уважением, команда Balnea Esplanade