references
Helena Birtech
05.10.2023
Positives
The hotel is luxurious! Comfortable furniture, beautiful view from the window. The medical staff is very attentive and professional. Also special thanks to the chefs, the dishes were very tasty and varied
Nina Karagioz
17.09.2022
Positives
1. Firstly, I would like to note the good work of the team at sanatoriums.com. We ordered a sanatorium with treatment through their website. If necessary, we called them, wrote to them, they patiently clarified what was not clear to us. 2. Excellent location of the sanatorium, in the center. Even though we booked a regular room, it was larger than the deluxe rooms in some resorts. The view of the park is beautiful, just the cherry on the cake. 3. Daily cleaning of the room, bed linen and towels were changed daily, shampoo and soap were added. We lived on the 6th floor, I don’t know the name of the cleaning lady, but she was nice and friendly. 4. Bathrobes and towels for the pool at the reception were changed free of charge an unlimited number of times. 5. At the reception all the employees are friendly. Keep in mind that none of them speak Russian. We are from Israel and, of course, we did not expect anyone wakes up speaking Hebrew, but Russian is spoken in many countries. But we managed. My friend spoke a little English, and I translated it into Italian on the phone and gave it to them to read. 6. What is the main thing for a sanatorium? Of course, procedures. If it were possible to give a rating higher than 10, then I would give it more with a clear conscience. I especially want to cancel the physiotherapist Antonio, who worked only a few days before our arrival. My friend had surgery to replace her knee with an artificial one. On the very first day, he said that it was better for her to do physical therapy instead of massage. Over the course of several procedures, she alleviated her condition. And I would like to mention the massage therapist Christian. Very professional. In half an hour, a full body massage from head to toe, every joint will be massaged. Masseurs Galib and Andrea are also good. We would like to say a big thank you to Larisa for inhalations. In addition to the fact that she does everything quickly, cleanly, professionally, she also speaks Russian and we asked her many questions not related to treatment, and she answered them patiently and in detail. Mud wraps followed by a thermal bath are also 10.7. And of course, one cannot fail to note the wonderful pool with warm thermal water. By the way, from 17.00 to 17.30 a girl came out and did gymnastics in the pool. It’s a pity that I didn’t know from the very beginning, I would have gone every day.Negatives
Unfortunately, I can’t give the food top marks. I would like to have milk porridges at breakfast, at least oatmeal, semolina, and rice. And vegetables! Fresh vegetables! For breakfast there were only cherry tomatoes and not every day. And for dinner, sliced tomatoes and lettuce. Not once in 12 days a piece of cucumber or peach, at least once a fresh salad. This is very surprising, because Italy is a warm country that supplies many other countries with its vegetables and fruits. Please include raw vegetables and salads made from them in the menu.
Arno Geertsema
15.01.2022
Positives
Very large beautiful rooms. Staff friendly and helpful. We were able to change rooms without any problems after complaining. Food very rich and varied. Great appetizer buffet. Fresh coffee/cappuccino at breakfast.Negatives
Avoid rooms on the 1st floor directly above the mud room, bathroom department and utility rooms. Early in the morning noise from the constant filling and draining and at night you can hear washing machines/dryers. Some of the food is presented quite carelessly - upscale canteen style. But it tastes better than it looks.
IGOR VAISBEIN
15.10.2021
Positives
This is the second time we have booked this hotel and we were very pleasedNegatives
This time the hotel saved on bathrobes (for an additional fee) and bathroom accessories. In a four-star hotel it was possible to include this, even raising the room rate a little. A more pleasant feeling, especially since it was turned on for the first time
Walter Brand
19.09.2021
Positives
Nice Corona compliant hotel. However, our room view of the concrete block next door and the water treatment plant was hideous and uninviting. There are minutes-long waits at the elevator during meal times. Better logistics for table service at mealtimes would be appropriate. Unfortunately, due to Corona, you couldn't help yourself at the large table. Unfortunately, some wellness functions in the thermal pool were out of operation for several days due to defects. Very good offer in the med. Wellness area. Staff very attentive, competent and friendly!!!Negatives
Unfortunately, there was apparently some confusion about the line booked with the provider. (Sanatoriums.com) This led to the hotel initially charging an incorrect total amount for the booking, but this was corrected.
Isabelle Giraudi
23.07.2021
Positives
Great location, great swimming pools and an excellent spa area. The staff is clean and courteous. I would recommend All'Alba to everyone.Negatives
The food offerings repeated themselves constantly over the course of 2 weeks. At first we had a great waitress - Deborah - but unfortunately she went on holiday, and after that it was just catastrophic, with long waiting times and wrong orders. But the Maitre D sorted things out after our complaint and things got better again in the last few days.
Oleksandra Polonska
27.10.2019
Positives
I really liked the hotel itself, beautiful spacious room and huge bed, clean, beautiful, quiet. Excellent responsive and polite staff. The pool would be very nice if it weren't for the amount of chlorine. I really enjoyed the mud treatment.Negatives
Didn't like the food at all. The salads are the same every day and all from frozen products. Once they brought me spoiled fish. Only meat dishes and soups are good. The massages in the package of 18 procedures are rather weak. There is no entertainment for children at all. The audience is 95% elderly.Answer from Spa Hotel Terme All'Alba
Добрый день, госпожа Oleksandra! Спасибо за Ваши приятные слова в адрес нашего отеля. Все замечания мы учтем и будем работать над улучшением качества предоставляемого сервиса. Будем рады видеть Вас снова в нашем отеле!
Светлана Чурюмова
24.10.2019
Positives
Attentive staff during treatment procedures, I would especially like to mention Larisa for inhalations and Sergio for fango. Good room cleaning. Excellent thermal pools, lots of jacuzzi.Negatives
Hard pillows, scratchy blanket, lack of glasses in the room (we had to constantly buy water, but there was nothing to drink from). Tasteless cooked fish and meat (no complaints about pasta and desserts), monotonous breakfasts. No slippers in the room.Answer from Spa Hotel Terme All'Alba
Уважаемая госпожа Светлана! Спасибо большое за Ваш отзыв. Мы обязательно пересмотрим номерной фонд и качество подушек в номерах. Также передадим Ваши замечания нашему повару. Будем рады видеть Вас снова в нашем отеле
Любовь Гаркуша
19.10.2019
Positives
The hotel stay, accommodation, food and SPA treatments were at a high level. The convenient location of the hotel itself made it possible to carry out many trips independently and in groups. I recommend this hotel to everyone who values comfort and convenience of accommodation. Many thanks to the attentive and sensitive staff!!
Лариса Аггер
02.08.2019
Positives
Nice swimming pool, procedures. Quality food and restaurant. The location of the hotel.Negatives
The rooms on the brochures do not correspond to reality. Not enough waiters for lunch and dinner. I had to wait for orders for 20-30 minutes.
Екатерина Олимпиева
27.05.2019
Positives
As a result of treatment, the condition of the joints and spine improvedNegatives
The time of the thermal procedures is 5 am.
ЕЛЕНА ГРИГОРЬЕВА
06.04.2019
Positives
Large, clean and comfortable rooms. Friendly staff. Very convenient location of the hotel, good swimming pools. I would like to mention the maid Veronica.Negatives
There is no separate room for medical procedures in the water; it is very inconvenient when a specialist works with you among a huge number of people. I can’t say anything about mud; they are contraindicated for me.
Светлана Мисюрак
27.03.2019
Positives
The location of the hotel, the room, the quality of food, the procedures and the staff - I liked everything. We were satisfied with the rest and treatment. There is a magnificent swimming pool both indoors and outdoors, the outdoor recreation area is beautiful, there is the opportunity to put sun loungers on the grass and not on the stone, which is nice. Someone wrote about the lack of drinking water in the Basin area and that it is paid and water is available and free in the vending machines. There is a cooler next to the machine. Drinking water also comes out of the tap. All the locals drink it and we drank it too.Negatives
Full buffet/buffet only for breakfast. At lunch the buffet only includes appetizers and salads. You order the rest from the menu to the waiters. For dessert, in particular for cakes, tea and coffee are only available for breakfast. I missed a cup of tea at lunch. Drinking water in the restaurant for lunch and dinner has to be ordered for a fee. In general, there is not enough to drink, you can’t bring your own water, it looks like it was done on purpose so that they can buy water from them at restaurant prices.Answer from Spa Hotel Terme All'Alba
Госпожа Мисюрак! Благодарим за Ваш отзыв. Мы учли все Ваши замечания и пересмотрели позиции в меню. Надеемся на Ваш повторный визит
Vladimir Chernorotov
24.03.2019
Positives
The hotel room is large, very clean, the staff is pleasant. No comments on the procedures, everything is fine. There is a lot of food, but the quality is not very good. It would be better to reduce the quantity and increase the quality. Among the shortcomings, I would like to note the poor Internet and the lack of group excursions in English. There is no information in English: where to go, what to see, where to go. Otherwise everything is very good.Negatives
I booked a doctor’s visit and procedure time in advance. I received confirmation from the hotel that the time of the procedures was very convenient. However, Sanatoriums.com got something wrong and did not confirm the reservation. This was a very unpleasant surprise; upon arriving at the hotel, they gave us a new procedure schedule for 5 am. It was very inconvenient and very disappointing that they managed to ruin everything that I had done in advance.
IRINA MOGILEVSKAIA
26.02.2019
Positives
Very good rooms with daily cleaning, very good staff on the dirtNegatives
1. Lack of television channels in Russian. 2. No cheese at lunch and dinner. 3. When checking in, they don’t notice that the service package includes procedures and the provision of a robe and towel for the pool (for some reason, slippers are paid). I had to explain that we ordered all this in advance.
Yulia Gruzdeva
07.01.2019
Positives
Wonderful hotel, wonderful staff and quality treatment. Great pool, great restaurant.
Варвара Белецкая
17.11.2018
Positives
Comfortable stay, will definitely return to this hotel
Александр Видес
10.08.2018
Positives
Everything was very good.Negatives
Very poor breakfast.
zion abramow
08.08.2018
Positives
Everything was very good, the staff is excellent, any request is fulfilled instantly
gennadii kiselgof
16.07.2018
Positives
First of all, a gorgeous swimming pool, a relaxing atmosphere, luxurious dinners, close cultural and historical centers - Padua, Venice
GRIGORI LEIBOVICH
30.06.2018
Positives
I don’t know about the treatment, because we didn’t order it, I gave the estimate in advance. Overall the hotel is good, the staff is trying hard. I would especially like to mention the maid Olga. Bed linen was changed every day. The food in the restaurant is good and plentiful, you can get betterNegatives
The room on the 4th floor was very stuffy, the air conditioning could not cope, they changed it to the 7th floor overlooking the park, because there was also construction outside the window. Of course, we paid extra, but if they hadn’t changed the room, we would have had to change the hotel. The restaurant is cramped, so it's also stuffy. Spa: only pool and cave at 50 degrees. There is no dry or wet sauna. You have to pay to use the robe
NATALIA TIMOFEEVA
27.06.2018
Positives
clean, pool is not small, convenient location, friendly staffNegatives
There is construction going on next to the hotel, it’s very disturbing
Vladimir Movchaniuk
24.05.2018
Positives
There were 15 days with full board and a package of medical procedures. 1. A pleasant surprise was the time of lunch and dinner. From the information on the website it appeared that 1 hour was allotted for them, but in reality it turned out that this is the time before which you need to enter the restaurant, because... The duration of the meal turned out to be more than 2.5 hours. 2. There are staff who speak Russian. A wonderful lady, Larisa, works in the SPA area. She became our translator at the doctor’s appointment and answered our most “stupid” questions. At the mud therapy - Raisa, at the reception - Erica. In the restaurant they gave menus in Russian and English. Well, whoever played “Crocodile” as a child can cope with the language barrier)) You can feel the “Al Alba” staff played in full force and regularly)) 3. The bus stop in Montegrotto is next to the hotel, from Montegrotto is nearby on the next street. (associated with one-way traffic). 4. The shuttle to Venice Airport (Marco Polo) runs from Padua in approximately 30 minutes, cost 8.5 euros, travel time - 1 hour. There are regular scheduled buses to Padua. Overall, I enjoyed my stay and had good impressions of the hotel.Negatives
The food is plentiful. You won't go hungry, and sometimes you'll even enjoy it. A huge credit for this goes to all the waiters: attentive, friendly, humorous! But my opinion about the quality of the dishes: less is better, but better. However, we knew about this in advance from previous reviews; it was our conscious choice in favor of magnificent pools and a comfortable, clean room. Thanks to the 6th floor maid!
Olga Zabalueva
07.05.2018
Positives
A wonderful resort for restoring your health. Mud treatments, mineral pools, professional staff, a blooming clean town, the opportunity to see historical places around, clean air are not all that attracts you to this place. Come and fall in love forever!!
Mark Briskin
28.04.2018
Negatives
The Wi-Fi in the hotel room did not work, which caused me to have problems communicating on the phone with family and friends. The hotel administration repeatedly promised to eliminate this shortcoming, but it was not eliminated until the end of my stay at the All' Alba Hotel.
Tatiana Kamneva
16.03.2018
Positives
Nice spacious rooms, plentiful and tasty dinners. Wonderful pools. Convenient location of the hotel. High-quality transfer through Sanatoriums.com.Negatives
Disgusting organization of breakfast, a free table is a problem to find, not enough dishes, crowd, breakfast selection is meager and monotonous. Complaint about room cleaning: once after cleaning I found my nightgown on a dirty suitcase. There are no Russian-speaking staff either at the reception or in the restaurant.
Mikhail Chichkov
26.02.2018
Positives
Booking through the website sanatoriums.com is very convenient, excellent. Excellent hotel. Great pool. Very good service in the treatment area. Wonderful city and surroundings. We vacationed with our 13-year-old grandson, he really likes it. The weather was bad this year. It was colder than the last two years. We were at the hotel from February 16 to 24. We will definitely come back again.Negatives
Despite the huge amount of food, I would like more Italian haute cuisine in this hotel. Not enough seafood... The cakes are all with too much sugar, a very beautiful cake on Friday, but the sponge cake is sugar.
дания вагапова
11.12.2017