references
nadine wolf
06.04.2023
Positives
Everything you need is in one house, easily accessible and very well signposted. It was very positive that alcoholic drinks were included with half board!
Jakob Seel
17.11.2022
Positives
Nice ambienceNegatives
Spa, sauna much too small, children under 12 in the sauna, half board - dinner in the side wing, hardly any choice from the buffet. Dinner in the restaurant overpriced.
Hannelore Stein
27.06.2022
Positives
The applications were very good, although the organization was strange. But everything was sorted out. The room was good as expected and the hotel was fantastic.Negatives
Dinner with half board is impossible!!!!! In such a hotel you get instead of normal dinner plates - CAKE PLATES - placed on plastic tables without tablecloths. Then you should better not offer half board or warn in advance that you will be fed in the KINDERGARTEN. The breakfast was ok. Another negative thing was that there was 2 days of construction work on the square in front of the hotel.
Peter Scheelen
22.03.2020
Positives
Restful and relaxing. Applications OK!Negatives
Very unfriendly reception. Only after long and nerve-wracking discussions was the room we ordered given. Very annoying, embarrassing and highly unprofessional, I also complained about it. Dinner consisted of a buffet that does not correspond to a 5 star hotel. After we ate it once, we ate wonderfully a la carte. The food was very good, the menu was too short. One thing that was fair was that we were credited €20 for not attending the buffet, which was completely fine!
Maria Westerhoff
23.02.2020
Positives
We stayed at the Hotel Pupp for a week. Half board and spa treatments included. We arrived on Friday and had a medical consultation about the spa treatments on Monday. We then had different therapies for 4 days from Monday to Thursday. Methods are often used that do not require a lot of personnel, e.g. dry carbonic acid bath (large plastic bag with carbonic acid gas.) The personnel-based applications were rarer and were carried out in a great hurry, usually in less than the allotted time. Remedial gymnastics with Monika, for example, in a quick 10-15 minutes. The hotel, food and service are completely good. Hotel Pupp has a large ballroom in which filming took place, it has a casino for external guests, a café and a bar. In my opinion, the hotel is not suitable for a spa treatment, as there is relative unrest due to the many offers, changing tour groups, and external use of the rooms, such as the ballroom. It is very suitable as an adventure hotel in a beautiful ambience.Negatives
The spa area is very nice, but also quite small for a house with over 200 rooms. The hotel is very large, you have to walk quite a distance. The physiotherapists in the spa department are inexplicably very cold, especially the sister at the headquarters. Not a word, Zack put paraffin gloves on, sat in the hallway for 20 minutes, like in the waiting room of a practice. No relaxation lounger, which there was, really NOT a word spoken. Within the week I got used to the interaction and no longer made any communication efforts. The distant and cold atmosphere in the department and the absolute avoidance of contact with the patient really bothered me. Finally, the doctor's consultation: no examination is carried out, at most something like an anamnesis is taken, I think in order to rule out contraindications. Based on the short conversation, the doctor determines the applications.
Olga Stepanova
01.10.2019
Positives
Good serviceNegatives
Poor plumbing in the room. It is impossible to wash in the shower. Either cold or hot water. A lot of Chinese guests!!!!! It is impossible to find a free seat in the restaurant. Food is snapped up on the fly. You won't go near the tables. I had to get up earlier while they were still sleeping and have dinner early. For 5 stars this is quite strange. (by the way, there were no Chinese groups nearby in Carlsbad). Treatment is not at the highest level. Wifi didn't work wellAnswer from Spa-Hotel Grand Hotel Pupp
Добрый день Ольга, Спасибо за Ваш отзыв! Персонал нашего отеля всегда готов предоставить сервис 5* отеля. Как Вы конечно же знаете, наш отель – это историческое здание построенное в 17 веке, и конечно же, в то время были совершенно другие технологии. Перемена воды горячая/холодная связана и с этажом, где Вы проживали и со временем (как и в жилых домах при максимальной нагрузке, напор воды может быть различным). То что отель имеет высокую загрузку и наличие гостей из различных частей мира, свидетельствует о популярности отеля, чем мы очень гордимся. Если у Вас есть конкретные жалобы на лечение, просьба направить их нам дополнительно. В настоящее время мы занимаемся оптимизацией работы нашего WiFi. С уважением,
Vladimir Kornev
23.09.2019
Positives
We liked everything very much, we will definitely come again
Юрий Левченко
12.05.2019
Negatives
The hotel is very good, the food is excellent and the service too. But the whole impression was spoiled by the fact that the room in which we were placed was equipped for people with disabilities. This caused both moral and physical discomfort. The use of the bathroom and toilet rooms was made inconvenient due to special devices. Upon request to be moved to another room, we received an offer to move to a room half the size. Since we were vacationing as a family with two children, this was impossible.
Тимур Кравец
22.04.2019
Positives
Magnificent balneo building and wonderful organization of procedures. Exceptionally kind staff. Qualified procedural nurses. I especially note the masseuse Kempfova.Negatives
We won't take lunch and dinner next time - it's a bit poor. A serious drawback is the lack of scales in the room and the problem of measuring pressure (nowhere)
Лариса Карасева
21.04.2019
Positives
The hotel is conveniently located, the interior and exterior of the building are impressive. The staff is friendly and tactful.Negatives
The hotel does not have its own territory (like the Bristol Libya Hotel, for example), the treatment is primitive, the doctors change every day, there is no interest in the result of the treatment. When leaving, doctors do not give any recommendations or conclusions about treatment. There are fewer nurses than waiters in a restaurant. There is no basic information in the room about the hours of breakfast, lunch and dinner. It was correct to write on the hotel’s website that it does not specialize as a hotel with treatment (a medical base has recently appeared).Answer from Spa-Hotel Grand Hotel Pupp
Уважаемая госпожа Карасева, Спасибо за Ваш отзыв. Мы рады, что Вы были довольны нашими сотрудниками и общим обслуживанием. Что касается лечебного корпуса, он работает уже с 2013 года. Все Ваши мнения и знания о лечении у нас будут переданы главврачу и руководителю лечебного корпуса. Информации о часах проведения завтрака, обеда и ужина доступны везде в отеле, получаете их тоже в регистратуре, после прибытия. Но тоже будем стремится, чтобы были еще более доступными всем. Надеемся, что будет возможность на будущем снова приветствовать Вас в нашем отеле и желаем вам всего наилучшего.
кубарев сергей
15.04.2019
Positives
luxurious room, conveniently located, gorgeous view from the windows, in principle everything is goodNegatives
we received a reservation with a promotion for getting a room with a higher status, but they put us in the one we paid for, and only after contacting the administrator we were given a room for the promotion, why didn’t they do this right away,,,,,,,,,,,,, both lunch and dinner were buffets, and without a dress code,,,,,,,,,
Irina Makavej
10.01.2019
Positives
We liked everything, we plan to return next year, but without food.Negatives
I didn’t really like the buffet (dinner), but the breakfast was great
NADINE BLACKETT
22.12.2018
Positives
EVERYTHING WAS TOP NOTCH!!! Great location all very close. Especially memorable spa.Friendly staff, very professional doctor. Large spacious rooms. Great service. I liked everything, I will come again. Thank you for the wonderful stay!Negatives
there was no negative!
Elchin Bannayev
05.08.2018
Positives
Meals, but only during the first week of stay. Room cleanliness. Staff attitude.Negatives
Inconvenient bathtubs in the room. - unsatisfactory shower cabin. Especially for older people. Nutrition: a sharp degradation of choice during the second half of the week, the quality of snacks - sand in greens, sour canned oranges, replacement of high-quality products with lower quality ones during the day (for example, honey). Unprofessional laundry service - they ruined their trousers while eating and won't admit it. Refusal to include a stay in favor of obtaining an exclusive membership because the placement was not done directly....
ANATOLII GALIUK
30.04.2018
Positives
The whole holiday is one continuous positive. Wonderful location of the hotel, wonderful room. The wonderful doctor Monica was very attentive, the procedures were pure pleasure. The timing of the procedures, well thought out by the medical staff, made it possible to have free time for walks and excursions. The attitude of the hotel staff is excellent, both at the reception and in the restaurant and the maids. Everyone is very attentive and friendly. We had a wonderful rest and not one negative thing in 15 days. The pool and saunas are wonderful. . We have been to Karlovy Vary 6 times, in good hotels, in the Plaza, in the Bristol Palace, in the Olympic Palace, but we really liked your hotel. Thank you for the treatment and a good rest.Negatives
There is no negativity.
ИРИНА ХАЧАТУРЯН
15.01.2018
Positives
We stayed at the hotel during the New Year holidays. We have been to Prague often, but this is our first time to Karlovy Vary. The resort is magnificent, despite the cloudy weather. I liked everything exclusively, although there are some shortcomings, which I will describe below. Excellent work by the medical staff, spa staff, and waiters. I would like to note their vigilance, friendliness and attention. Any request was fulfilled immediately. Special thanks to the chef for the incomparable and varied cuisine. In one week, with three meals a day, not a single dish was repeated! Bravo!Negatives
There are shortcomings in the work of the staff at the reception, slight wear and tear on the bathrobes and towels. I think this is unacceptable for a hotel of this class. I would like these comments to be taken into account in the hotel's future policy.Answer from Spa-Hotel Grand Hotel Pupp
Г-жа Хачатурян. Спасибо, что напомнили нас о халатах и полотенцах и работе приемных, все было передано в соответствующий отдел. Особенно спасибо за комплимент кухни, официанток, официантов и сотрудников Pupp Royal Spa.
Анна Морозова
13.01.2018
Positives
After renovation and a new medical building, the hotel is wonderful. Before that I was in many hotels, including Pupp, but before the changes. Now he's my favoriteNegatives
New Year's dinner was disappointing, to put it mildly. It was impossible to eat.
Yervand Harutyunyan Harutyunyan
10.01.2018
Positives
There are no words to describe how difficult it was to leave this hotel. It's hard to think of anything else to make the service better. I am also grateful to Santorium! It's a pity that I didn't know about you earlier. But I will continue to use your services.Negatives
It seems there should be live music somewhere in the evening? Oh well, okay. To be honest, it was much nicer to walk after dinner. The only negative came from our Russian compatriots, who apparently consider it beneath their dignity to say hello when meeting. Apparently those of them who end up in this hotel are sure that they become the “Pupp” of the Earth)))
Tatiana Tsygichko
10.01.2018
Positives
Nice pool, excellent staff service, great interiorNegatives
There is no negativity.
ALBINA MORINA
04.12.2017
Positives
Magnificent interiors, comfort and convenience, pleasant and very attentive staff made our stay in Karlovy Vary, simply, a Czech fairy tale during Advent. Highly professional and very responsive staff, together with modern equipment and innovative service methods, provide tangible results and leave a pleasant impression of your stay at the Grand Hotel Pupp. It is impossible not to note the entire complex of swimming pools and its relaxation part - beyond all praise! I would like to say a huge thank you to all the hotel staff for their work and responsiveness.Negatives
I was very struck by one moment: during the week of your stay at the hotel, they removed vases of flowers from the tables twice, right at the moment of your presence, despite the fact that breakfast time was far from over. For a five-star hotel, such “maneuvers” are somewhat shocking. Although, it was pre-Christmas time and all sorts of problems are possible)))..
Alina Galimova
22.11.2017
Positives
Everything is very good !!!!!Negatives
I didn't like the doctor. He prescribed procedures that were free, and not those that were needed for my treatment. I had to change everything, but no problem.
Денис Полтачиди
22.10.2017
Positives
Large rooms, I liked the historical furniture in restored condition. Decent SPA, good swimming pool did not disappoint.
Александр Ремеслов
16.10.2017
Positives
A chic hotel with magnificent interiors and attentive service. Excellent location.
Шухрат Ибрагимов
22.09.2017
Positives
Good location, respectable employees, excellent pool and sauna.Negatives
The floor in the room creaks, the furniture is too unsuitable for a 5 star hotel (outdated), dinner times are too short (from 18 to 20) They don’t take a general analysis like other hotels.Answer from Spa-Hotel Grand Hotel Pupp
Г-н Ибрагимов - спасибо за вашу общую похвалу. Что касается пола и новой мебели, происходит каждый год реконструкция помещений, в этом году мы снова восстанавливаем 24 номера на 3-м и 4-м этаже Риверсайда. Ужины были открыты с 18-21 часов во время праздников, поэтому сокращенные часы работы должны были быть исключением, но мы приносим извинения за любые неудобства.
Alexander Raizman
16.09.2017
Positives
Staying at this hotel brings pleasure and tranquility, high-quality service, new medical equipment and the very aura and popularity of the spa hotel bring a positive attitude. We express our gratitude to the staff for their excellent work, as well as to the operators of the site sanatoriums.com.
валентина белякова
29.11.2016
Positives
basically a hotel for a comfortable stay, treatment is not like in sanatoriums but more of a spa, the food is good but the assortment clearly needs improvement for a hotel of this level
Владимир Корнев
07.11.2016