references
Positives
A very friendly atmosphere!Negatives
It was too small for the comfort room and did not match the pictures in the advertisement!🤷♀️
Positives
Good treatment Also English and German speaking Room comfort good Treatments good as well as scheduling Flexibility good More emphasis could be placed on friendliness in the restaurant. Transfer service greatNegatives
Friendliness in the restaurant Table selection is assigned, A bit strange. Very loud in the room corridors due to the slamming of doors. Instruction in the room chips could avoid this. Kind regards Ch.KleerPositives
It was simply wonderful, everything was perfect, we will be back 👍👍👍Positives
I liked everything, the food, the staff were super!!Positives
We visited for the fourth time. We were satisfied. We will come again.Negatives
The price has increased significantly compared to the previous stay by 800 eurosPositives
Windsor Spa Hotel is completely convincing: central, beautiful location near the Mill Colonnade and the healing springs; beautiful, comfortable rooms with historical charm; very good advice from the spa doctor, Dr. Koula; good, healing and soothing treatments; beautiful spa area with 15m swimming pool; helpful and very friendly staff and, last but not least, a locked, monitored hotel car park. We are always happy to come back and are already planning our 7th stay at the Windsor Spa Hotel.Positives
location staffNegatives
very uncomfortable pillows two mattresses for a double bed are not comfortable. constantly moving awayPositives
Very close to source of mineral waterPositives
This is the second time we have been to this hotel and, hopefully, not the last. We like absolutely everything, from the reception to the cleaning ladies - all the staff are very polite and friendly. We didn't encounter any problems. With a clear conscience we can recommend it to everyone. The food in the restaurant suits all tastes and preferences. The cook is a great master. The girls in the restaurant are friendly and courteous. We never noticed that anything was missing. The spa department always goes above and beyond. You feel welcome and ready to make your stay at the hotel enjoyable. The doctor is competent. Listens to desires but at the same time takes into account health problems. Thank you all so much and best wishes!!!!Positives
IPositives
Everything is fine! My wife, being in Karlovy Vary for the first time, asked to extend the holiday. Very pleased.Negatives
I would like to be directly involved in the appointment of procedures. And it's not a matter of cost.Answer from Windsor Spa Hotel
Dear Vladimir Krets! We are very grateful for your feedback and assessment of our work. Procedures can always be planned according to your convenience, but regarding the choice, it is very unpleasant that you were not given a choice. There will be no problems if the doctor has not given you a contraindication for certain procedures. Best regards, Windsor team.
Positives
Everything was fine!Negatives
NothingAnswer from Windsor Spa Hotel
Thank you for your rating. See you soon. Best regards, Windsor team.
Positives
A wonderful beautiful hotel, rooms are clean, and staff very friendly and helpfulNegatives
The food selection was a bit limited, and the evening buffet was mostly coldPositives
This is the second time I have been to Windsor and I would love to come back! Super friendly staff, the food is delicious, room facilities are first class, the location is great! Bathrobe and slippers are in the room upon arrival. Bath towels and sheets are provided daily for the sauna area! Parking can be rented for 15 euros per day. Everything is GREAT!Negatives
If you arrive by car, I would recommend bringing your own pillow. But that's complaining at a high level!Answer from Windsor Spa Hotel
Dear Olga Schmidt, Thank you for your opinion, it is very important to us that our guests are satisfied. I think that by the next meeting we will offer you a more comfortable pillow. Best regards, Windsor team.
Positives
The location is excellent. It's right next to all of the hot springs fountains. Most of the staff are very hard working and helpful, but some are often grumpy and not welcoming. The people who do the massages and work in the pool area and do the other treatments are very professional and very serious about their work.Negatives
1. Smoking Even though this is spa hotel where people go to improve their health, smoking is allowed in front of the steps of the main entrance that is open 24 hours. So you are exposed to ambient lung cancer whether you want it or not. The only other entrance where smoking is not allowed is not open in the evenings. 2. Rules about loud speakerphone mode There are no signs in the hallways or in the dining room telling people not to play videos or music on speakerphone mode or to have phone or video conversations in speakerphone mode. There was a woman who walked around speaking very loudly on her phone in speaker mode so that anybody could hear both sides of the conversation. When I asked the employees in the dining room to ask the people at a table to stop watching their video or to turn down the volume, they said I should do it myself! It's not right for guests to be telling other guests to be quiet. That's the job of the employees. I told this to the director and he said that he would put up signs telling guests not to use their phones in speakerphone mode and tell the staff that it is their responsibility to maintain quiet in public areas. Most of the guests are elderly and probably have hearing problems and may not realize that when they're speaking really loudly on their phones or playing videos or music that other people can hear. Nobody comes to the hotel to listen to other people's phone conversations or videos. 3. Small print The type size on the schedule of treatments is really small. I had to help somebody who, even though she was wearing glasses, couldn't read where she was supposed to go and at what time. Most of the people at this hotel are elderly and have problems with their vision. So a large type size at least 14 pt, needs to be used for all important documents, especially schedules. 4. Front desk staff lacking some basic info I asked where to get a local map and was sent to a closed tourist info office. A four-star hotel should have its own maps. I asked which ATMs (bankomats) charge no commission or the least amount of commission and the front desk lady said “I am not interested in this information and can’t help you.” This is a common question tourists ask. 5. Not for people with mobility issues If you use a walker, cane or wheelchair, don’t come here. All of the entrances have steps. The elevators are small and don’t fit a person in a wheelchair plus a companion.Positives
Very nice hotel, friendly staff, delicious food, clean rooms.Answer from Windsor Spa Hotel
Thank you for your mark. See you soon at the Windsor Hotel. Best regards, Windsor team.
Positives
A wonderful resort. This is not the first time we have visited this hotel. As always, we are very pleased with the Windsor Hotel. Very nice helpful staff. The administrators of the Windsor Hotel are very polite - it’s always a pleasure to contact them with any request (resolve all issues that arise). Special thanks to Inga)) she received us as long-awaited guests, helped with everything and left us with a clear desire to return! Thank you very much. I'm sure we'll be back.Answer from Windsor Spa Hotel
Dear Viktor Tropmann, we are very grateful that you choose the Windsor Spa Hotel. The hotel staff is always happy to help guests with any request or problem that may arise. We are looking forward to meeting you. Best regards, Windsor team.
Positives
The hotel is in a great location! At the same time, the hotel is also very quiet. The food was delicious and plentiful. The fairly large swimming pool was also a great advantage, which we enjoyed using. The staff were also very friendly and accommodating. We felt completely at home! Thank you!Answer from Windsor Spa Hotel
Thank you for your review. We are very pleased that you were satisfied with your holiday. We will wait for you again. Kind regards, Windsor team.
Positives
The staff was very nice and the atmosphere was good, the location was central and the treatment was good. We will come again.Answer from Windsor Spa Hotel
Thank you for your opinion, it is very important to us that guests were satisfied with their stay. See you soon. Best regards, Windsor team.
Positives
We really liked everything here, the location of the hotel to the springs and the old town centerNegatives
On the way back we spent 10 minutes looking at the health resort in Frankebad and parked our car at a parking lot with a parking disc for 10 minutes. The police put a claw on the front wheel of the car and had to pay a fine. That spoiled our beautiful impression of the beautiful countryAnswer from Windsor Spa Hotel
We value your feedback. It's a pity that this situation happened at the end of the trip. Order is really maintained in the Czech Republic. Kind regards, Windsor team.
Positives
Great location in the middle of the center. Very well-kept hotel with a varied buffet three times a day. Beautiful rooms and treatment rooms with friendly staff.Negatives
Expensive parking space for 15€/day. Very slow coffee machineAnswer from Windsor Spa Hotel
Thank you for your feedback. We attach great importance to the opinions of our guests. We will consider the disadvantages. Thanks.
Positives
I really enjoyed the food and the pool.Answer from Windsor Spa Hotel
Thank you for your rating. We are very pleased that you were satisfied. Best regards, Windsor team.
Positives
Though we only spoke english and very little czech the staff everywhere worked hard to understand . They did an admirable job of explaining the procedures and soothing my anxiety at my worries of not being timly or being understood. They all were so nice and accomadating while remaining 100 percent professional and courteous ! Loved loved loved it. The room was comfortable and clean. A real joy! I definitly would return for more treatments and probably get more treatments and skip the included food plan.Negatives
The Hot food was for the most part cold and dry. There was good fruit. There was no tea kettle. That would have made the room complete.Answer from Windsor Spa Hotel
Dear Ann Frances Krupa! The hotel staff thanks you for your understanding. We will always help and serve the client at a high level. Kettles in our hotel rooms are located starting from the comfort category. There is no problem if the client wishes to order a standard room at the hotel reception. We will be happy to meet you again and we will definitely correct the shortcomings. Thank you for your rating. Sincerely, the Windsor team.
Positives
Everything was just great, we have already visited several hotels. Here, however, the package was perfect. Right in the center, that it's just fun. Our choice for next year is already Met, Windsor Spa Hotel.Answer from Windsor Spa Hotel
Thank you. The staff at the Windsor Spa Hotel looks forward to welcoming you. Thank you for your choice. Kind regards, Windsor team.
Positives
Everything was amazing. I recommend it 100%. The location of the sanatorium, procedures, staff, service are at the highest level.Negatives
You have to pay for a blood test and it is not included in the package price.Answer from Windsor Spa Hotel
We thank you for your feedback. We are very pleased. A blood test is included in the cost of Karlovy Vary treatment packages starting from 10 nights, etc. For other orders, analysis is paid. Best regards, Windsor team.
Positives
I liked everything very much, both the location of the sanatorium and the service, I recommend everyone to try these procedures at least once, because it really helps with health👍👍👍🥰Answer from Windsor Spa Hotel
Thank you very much for your feedback about our treatment. Best regards, Windsor team.
Positives
Thanks Windsor. All was good. This was not the first time we visited, and we will definitely come again.Answer from Windsor Spa Hotel
Thank you for your opinion and feedback. Waiting for you . Best regards, Windsor team.
Positives
Very good hotel, high level service, buffet food, large selection of meat dishes and fish daily. I liked it very much, I will come again. I recommend it.Answer from Windsor Spa Hotel
Good afternoon Thank you for your feedback. We are pleased that you appreciated the quality of our service and food. We are constantly working to make our guests feel at home. We look forward to your return visit and look forward to welcoming you back to our hotel!
Positives
The staff is friendly and does their job well. I will be happy to come back again. I love.Answer from Windsor Spa Hotel
Thank you for your kind words about our staff and your pleasant experience with us! We look forward to your next visit and hope that we can delight you even more each time. Best wishes, Hotel Team.