references
Garik Chechelev
24.12.2018
Positives
1. The staff is generally very attentive and friendly 2. Room service is not intrusive 3. The food is varied and tastyNegatives
1. There are practically no negativity, except for a few moments at the reception desk.
MARINA ERSHOVA
23.12.2018
Positives
Upon check-in, we learned that our hotel had been upgraded and we were placed in Zvezda. I explain this by the fact that we arrived in the low season. Of course, this brought positive emotions. They initially gave us a nice, spacious room on the 4th floor, but it had a window in the ceiling, on which raindrops were loudly knocking and did not allow us to sleep at all. Upon request, the number was changed the next day without any problems. I liked the staff, the treatment, the location. Some positive emotions. You could arrive at the restaurant 10 minutes before the end of dinner, and all dishes were on hand. They actually started cleaning them at 20.30. And this is a big plus.Negatives
In the second week of our stay at the Zvezda Hotel, the pool was closed for maintenance. But we enjoyed using the pool at the Butterfly Hotel at no additional cost, and it was also possible to use the pool at the Pacific Hotel. There were no more cons.
Larisa Rakhmanova
23.12.2018
Positives
Upon arrival, we were accommodated in a building of the Zvezda sanatorium. The room was clean, bright, comfortable. The treatment and food were wonderful. Thanks to all the staff for a good stay.Negatives
No
Erhard Korn
17.11.2018
Positives
The treatment with the Super Inductive System gave me freedom from pain. Really greatNegatives
The menu composition is certainly aimed at the majority of Russian guests and takes some getting used to.
Natalia Groeneveld
11.11.2018
Positives
. I really liked it. Good organization of treatment, procedures strictly on time, no waiting, very good cuisine, convenient restaurant opening hours, comfortable temperature and clean indoor air, proximity to a drinking colonnade and parks, friendly staff. Nice pool and saunas. I liked the physical education classes in Central Lazne (free), instructor Roman. Inexpensive parking (5 euros per day) 10 minutes walk from the resortNegatives
Practically absent. There are minor flaws, but they are insignificant to focus on them.
Erhard Korn
26.08.2018
Positives
The stay was very pleasant. The organization of the treatments was well coordinated. The shock wave therapy was carried out as promised and has already achieved initial good results. I will use your service again. Thank you for the advice.Negatives
There is nothing negative.
IRAIDA TRIASTSYNA
21.08.2018
Positives
1. Firstly, I would like to express my gratitude to: Dr. I. Pimkova for a good selection of procedures taking into account my wishes and state of health, nurse Camilla (Zvezda sanatorium - carbon gas injections), massage therapist Yan for his professionalism, all the staff of the sanatorium (resident in "Naples", was treated in "Zvezda" and "Imperial") for her friendly and conscientious attitude. 2. The sanatorium is excellent. The medical facilities are excellent - equipment, rooms for receiving procedures, I have already said about the staff. Very clean everywhere. A fairly large pool with various water jets. For myself, I noted some seemingly little things that confirm the high level of these hotels - there is an electronic queue for receiving gas injections, chairs and coolers with disposable cups are installed in all mini-halls, toilet rooms are located in all public areas, including transitions between buildings hotels, dispensers with antibacterial hand emulsion are placed in front of the entrance to restaurants, chairs are placed in front of the elevators to make even a short wait easier for sick people.. 3. The food is varied, I was satisfied with everything - both the choice and the quality of the dishes. But, as you know, everyone has different tastes, I have heard the opinion that the menu for patients with gastrointestinal tract is insufficient. For breakfast: 2 types of cereals, cottage cheese, yoghurts, fresh vegetables, cheese, sliced sausage, 4 each, from hot - boiled eggs, omelet or fried eggs, boiled sausages, for a side dish - boiled and stewed vegetables, various jams and honey, on dessert - mini glasses with fruit salad, plums, sliced grapefruit, apples, bananas, nectarines, peaches (the assortment alternates), juices with pulp, tea and coffee in vending machines and instant tea bags. For dinner there was a large selection of meat products (I liked the boiled beef and pork dishes), there was a fish menu almost every evening. I won’t list further - there’s a lot of things. For dessert - 2 types of ice cream and watermelon. Free drinks are only water. 4. Would I recommend holidays and treatment at a hotel - definitely “yes”. I would like to come here again - very much! 5. In conclusion, I would like to thank, as always, this resource for instant booking and for the option to book a hotel with treatment for 6 nights (and not for a minimum of 7, as before). In my case, this was very convenient due to a night flight.
Erikzhan Kozbagarov
06.08.2018
Negatives
Since there are no air conditioners, we open the windows at night, but due to the silence around, the voices of unscrupulous neighbors can be heard, especially if there are people who like to chat at night until 4-5 in the morning ((
Ljubov Jalasto
10.06.2018
Positives
This year's vacation was a success! I was lucky with the weather, lucky with my neighbors, it was very pleasant that upon arrival I was put in an upgraded room. I booked Naples and ended up in Skalnik. A very pleasant stay. I love Marianske Lazne!Negatives
There was no negativity, my wish for the person is to keep your brand, be positive and treat your work (that is, us, people who come to take a break from their hectic life, gain energy and health) with kindness and understanding. We understand that you are the same people with your own life position and problems. But we come counting on positive emotions that come from you as well.
Vladimir Kraev
10.05.2018
Positives
beautiful, comfortable hotel, excellent treatment, delicious food, thanks to the staff for their work, the location of the hotel is the best in the cityNegatives
No
Ольга Сергеева
08.05.2018
Positives
Beautiful setting; lovely procedures; reception personnel are very helpful. The food was of a very high quality.Negatives
There was none!
Eлена Сапегина
07.04.2018
Positives
I really liked everything, everything was excellent. May God grant you further prosperity!!! The staff are simply great, they try to help everyone, and I never ceased to admire how great their command of languages is. Very friendly chefs. Among the technical staff, I would like to mention Anechka Tipova. Whatever you ask, she will immediately respond and do everything. Always smiling, always friendly. I would really like to come again, I hope it will work out.Negatives
This is not a negative, but rather a wish. There are a few more steamed dishes for those who cannot eat fried food.
Varvara Shcherbakova
11.02.2018
Positives
Very polite staff Good gym Beautiful interior Very good massage therapists in A1 and A3, I do the work professionallyNegatives
Make sure that all doctors are healthy and do not infect their clients. Monotonous menu. Poor heating in the Neapol building.
Irina Tykhomyrova
28.01.2018
Positives
My husband and I visited for the second time and we enjoyed everything just as much as the first time. Polite friendly staff, good food, good quality of treatment. I can also recommend the spa salon. Dana does wonderful lifts with face masks. Thanks to all.Negatives
There are no negatives. One recommendation: the food was very tasty, but it would be nice to have more choice of steamed food.
Garik Chechelev
10.12.2017
Positives
The food and treatment are very good, the hotel staff is attentive.
ZAIDA TEMIRBEKOVA
26.11.2017
Positives
I really liked everything!! treatment! food! staff!! location of the hotel too!
Ljubov Jalasto
04.11.2017
Positives
A wonderful place, the water helps a lot, the hotel is wonderful, the medical facilities are excellent, the organization of procedures is clear. I was very lucky with the weather in October, golden autumn and unexpectedly very warm, I had a blast, and the parks in Lazne are a complete delight! I would like to note the work of the maids, excellent cleaning, simply wonderful women. In general, the hotel staff is very pleasant and friendly.Negatives
The doctor’s appointment is purely a formality, it feels like work is something like entertainment for them, they don’t take into account at all the fact that people who have health problems come to see them, and these people hope for the effect of treatment and are waiting for professional help. him relationship. Getting an appointment is always through a long line, the second time you can’t get an appointment at all, the nurse says that the doctor is sooo busy, even if he sets an appointment, you just can’t wait for the doctor anyway. This fact slightly overshadowed my stay at the resort, I hope that next year I will have better luck. I would also like to note some of the restaurant’s shortcomings: I have slightly high sugar, but I don’t want a separate diet; I eat with some restrictions from the common table. I was extremely surprised that most salads have a lot of sugar added. It is also strange that in such a hotel there is no basic device for washing and drying greens; it is very unpleasant to take greens from which water flows and grains of sand are found.
Ilya Snaposhnikov
14.10.2017
Positives
Fresh air. Beautiful nature. Very quiet and secluded place.Negatives
We were placed in another hotel (Imperial, it’s across the passage), but it is higher in level (although there are doubts), but no one even asked why this particular one was chosen. I am quite a tall and wide person and cannot fit into the shower stall, so I had to wash either in the pool or during procedures.
Natalia Mensova
04.10.2017
Positives
Very good sanatorium. Everything worked out. I'll go next year. The staff works at 5 +++Negatives
No cons
Olena Brytska
23.09.2017
Positives
The service during the procedures is well thought out. Good food. Friendly staff in general at the hotel.Negatives
The negative was not noticed.
Евгения Никифорова
26.08.2017
Positives
I rested in the Zvezda sanatorium from August 14 to 24, 2017. I really liked the attitude of the doctor Irena Pimkova. She prescribed good procedures and closely monitored my health. The sanatorium is located in a picturesque place, the air is wonderful and the food is excellent. I spent 10 days, but this is enough to have a good rest. Next year we are going to go with the whole family. Thank you!!!! Evgenia Nikiforova, Samara.Negatives
No
Yan Kiyanovski
03.08.2017
Positives
Everything was at the highest level: the work of the staff, waiters, medical and spa staff, maids, chief doctor, Instead of the booked Naples, we lived in the legendary Star!! NO cons!!!!! See you in 2018
ELENA SHLYKOVA
06.07.2017
Positives
I really liked the resort. Excellent accommodation, really enjoyed the treatment. Friendly staff. Close location to the colonnade (3 min). The rooms and the resort are very clean. The bed was changed twice during a 2-week stay. Those who sleep hard will be made to sleep softly and vice versa. The robe was dirty and I asked for it to be changed. Great pool and hammam. Excellent food quality. Wishes for more variety in diet.Negatives
No
IRINA GOLBRAIKH
24.05.2017
Positives
The room was excellent, with a balcony, a view of the forest, a quiet place, a wonderful holiday.
Valentina Viatkina
06.04.2017
Positives
Three of us vacationed with an 11-year-old child in March 2017. I would like to note the efficient work of the medical staff and other services of the sanatorium, the quick resolution of all issues and the friendly attitude towards guests. I really liked the Naples hotel, its location in relation to the entire infrastructure of the sanatorium is the most favorable (we previously vacationed in Zvezda), because Treatment procedures are carried out in all hotels of the Medical Complex, including in Naples. Our room was a corner one, with a spacious balcony, the largest on the floor about 30 meters, very comfortable for three. Naples is very quiet and peaceful, we recommend it to everyone. Special thanks to Sanatoriums for organizing the holiday and promptly responding to questions that arise!Negatives
No negativity
Сергей Монахов
29.01.2017