references
Виталий Штефуряк
07.11.2019
Positives
Good food (we had 3 meals a day). The hotel is in a good location, clean air. There are places to walk, and the forests are simply incredibly beautiful. We just arrived at the beginning of October, the height of golden autumn, the colors are incredible. Upon check-in, there were no rooms at the Naples hotel, and we were placed in the Star. The room is good (enough space), clean.Negatives
In general, the staff is friendly, but some were not so good - including the girls at the reception and the nurses at the mud baths. And there were enough changes of gowns (since we were there for 3 weeks).
Valerii Sherenkov
01.11.2019
Positives
We rested from October 21 to October 31, 2019, as always, and received a lot of positive emotions. The employees confirmed their high potential. Many thanks to the woman from Dnepropetrovsk (sorry, I don’t remember her name) who cleaned our room very carefully and well. The medical staff is very attentive and professional. We have stayed in other hotels, but the comparison is not in their favor.Negatives
Mattress too soft
vladimir TIKHOMIROV
17.09.2019
Positives
We were accommodated in Zvezda, which was very convenient for our age. Very friendly people and responsive. For me, this was the most important thing, so it was comfortable and I liked everything.
Галина Гарбузова
28.08.2019
Positives
I really liked it in Naples. Small hotel. The staff is friendly. At the reception desk at Zvezda, all wishes were fulfilled instantly.Negatives
There are not enough clocks in the room. Smokers, when will you get high?
Ольга Решетова
23.08.2019
Positives
This was our first time dealing with the website sanatoriums.com. Everything was organized superbly on their part. No problems at the airport or with getting us to the hotel, the excursion to Prague was perfectly organized. We chose the hotel for a very long time based on reviews on various sites. We booked a room in Naples and were accommodated in the Imperial. (Hvezda complex). We didn't mind. Note that the reception staff is very friendly, there is always someone who speaks Russian well. Maybe we're lucky. The room is quite large, all appliances and plumbing worked well. We asked the reception for a kettle, there were no problems. Comfortable beds and pillows, good linens, they were changed every few days. Cleaning is daily, but not perfect. I liked the location - not on the main street, not on the mountain, the descent to the colonnades and the ascent up are quite smooth, which is important for older people. There are a lot of flowers and greenery in the city. And another thing that captivates is the music. At the fountain, in the colonnades, cafes, theaters, etc. It's so nice to see people dancing and just enjoying the atmosphere. The doctors are pleasant, but, of course, they don’t consider your problems in great detail, although the range of procedures is different. The treatment rooms work very smoothly. Everything is organized clearly. We would especially like to mention our masseuse Laura, who, in our opinion, has talent and excellent hands and intuition. I was also pleased that procedures are carried out on Saturdays and Sundays. These days there is also a doctor. We arrived on Sunday and saw a doctor the same day. We also liked the food, it’s not entirely clear what exactly some vacationers are not happy with. Maybe I would like more beef, but there is always chicken in different types, there was also turkey and rabbit. For dinner, water is free in any quantity.Negatives
Unfortunately, the dressing gowns were not changed even once in three weeks. In hot weather you want to have air conditioning. One more note. We signed up for gymnastics for the back and abdomen at the Nové Lazne hotel. We were very surprised that besides us there were only two ladies from another hotel. It is clear that we do not have high sports ranks in gymnastics and had difficulty completing tasks that we can evaluate, since we played sports in our youth. The outright ridicule and unwillingness to take the audience into account were surprising, to put it mildly. But they didn’t teach us anything: the next day we were alone. The instructor asked us to leave, since our physical condition and capabilities absolutely did not fit into his idea of the level that people in the sanatorium should have. Or simply had other plans for this time. We do not recommend it if you respect yourself.
IRINA ZYKOVA
07.07.2019
Positives
We have been going to Marianske Lazne for many years for treatment and recreation. I like everything here: nature, friendly attitude, lack of language barrier. This was our first time at the Imperial Sanatorium. I really liked the accommodation, the quality of the procedures, the food. We hope that we will return here! and more than once!Negatives
There is no negative, but from my impressions and contacts with other vacationers, I would suggest that Danubius sanatoriums have programs not only for 12 or 24 procedures per week, but also for intermediate options of 16-20 procedures. This would increase the opportunities for vacationers
Alexander Hamann
06.07.2019
Positives
Good location of the hotel, quiet, away from the road. The procedures help restore health. I liked everything very much. We will come every year now.
Наталья Георгиевна Геловани
23.06.2019
Positives
Attentive and polite medical staff. Varied and tasty food. Great service. Good location of the complex, clean air. Thanks a lot.Negatives
No
Tamara Bogdanova
06.06.2019
Positives
An unforgettable spa stay that will certainly not be the last. A wonderful hotel, a wonderful medical base, attentive and friendly attitude of the medical staff. All treatments are perfectly organized, and what is very positive is the cooperation with four other hotels, which are connected to each other via an interior corridor several hundred meters long and with many details about their history. So you can reach all hotels and their treatments or events with dry feet in any weather, even with your bathrobe. Very polite and helpful staff. Varied and delicious food. I would like to come back.
Elena Markina
17.05.2019
Positives
Beautiful historical architecture, varied cultural program, all-season availability and accessibility (internal passages) of health and beauty treatmentsNegatives
Lack (loss) of professional skills among individual medical staff
Anastasiia Zhirova
10.05.2019
Positives
High quality of treatment and rehabilitation. Hotel accommodation and catering deserve the highest rating. The friendliness and professionalism of all hotel and medical department staff. Thank you from our family for the positive emotions received, treatment and relaxation.
Rauza Zhetpispayeva
30.04.2019
Positives
I liked it: the climate, air, water, complex and range of procedures were very pleasing. We'll be back with more pleasure! We really liked the medical staff, Mrs. Maria (doctor), Mrs. Milashka (nurse), gas injections, luxurious massage from Reno, electric and mud treatments, min baths. Upon completion, you feel cheerful. We thank everyone for the treatment, attention, food and rest! Thanks to the sanatoriums for the bonus excursion to Prague and the super tour guide Elena Ozerkova, she is very smart!Negatives
At the reception the Russian-speaking receptionist greeted me very poorly when checking into the hotel, and it was also until the departure, unfortunately. In general, the reception service is not at a high level, except for the spa reception, where Natalia K. had excellent service (I don’t remember the exact last name). She was the only one from the reception service who helped with any questions until complete resolution, and was always very friendly. In this regard, the work of the staff is indicated as good, but overall at “3” on a 5 scale and does not qualify for 4 stars, unfortunately, not everyone speaks Russian very well (not everyone understands), there is no English at all , well, there were a lot of funny things during the holiday.
Галина Кузнецова
15.04.2019
Positives
We rested and received treatment with our 7-year-old granddaughter and lived in the Imperial building from 03/31/2019 to 04/14/2019. I would like to note the excellent work of all the hotel staff - they were friendly, responsive, all requests and wishes were fulfilled. There was no kettle in the room, which is extremely inconvenient when staying with a child. I contacted the reception and they brought it right away. I would especially like to express my gratitude to: - the restaurant employee Ivana Makhova, whose attitude created an atmosphere of comfort and homely atmosphere, when you understand that the owners are glad to see you come to visit; - to doctor Sergei Bortnik, who prescribed effective procedures that brought a clear improvement in well-being, and also many thanks to the employees of the balneological department Yana (individual gymnastics) and Martina (paraffin) for their work and friendliness.Negatives
The downside was that the magnetic keys to the room were constantly running out of charge and sometimes after long excursions or the pool, from the door of the room, you had to return again to the reception, and this is in a different building.
Инна Черепанова
30.03.2019
Positives
I really liked it. Thanks to doctor Mickova Marle. I really liked the nurse who saw me upon arrival on March 13th.
Ирина Пиратинская
24.03.2019
Positives
I liked everything very much, it’s a pity that I was only there for 6 days (but that’s a minus). The room is quiet. I was surprised and delighted by the sound of beautiful music during the transitions. The design of the complex is both beautiful and modern, everything is pleasing to the eye and calming. Swimming pool: An early morning swim is amazing!Negatives
1. In 6 days, the key card was demagnetized three times (I didn’t keep it near the phone!) - running from Naples to the reception and back at 70 years old is not very useful, especially after baths and other soothing procedures. 2. For a 4-star hotel, frayed and even torn robes and towels are clearly “not becoming.”Answer from Spa Hotel Neapol
Уважаемaя госпожа Пиратинская, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания и предложения к службам отеля. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику.Ответственные службы отеля уже занимаются исправлением замечаний,указанных в вашем письме.Надеемся что нам удастся улучшить сервис отеля так,чтобы он соответствовал стандартам и удовлетворял наших гостей.Жалобы наших гостей мы готовы решать на месте. Работники отеля будут рады вас видеть вновь в нашем otele Hvězda С уважением Radomíra Pavlištová Guest Relation Manager Spa Resort Hvězda
Frieda Wall
21.03.2019
Positives
Attentive and responsive staff. Cleanliness in the room and in the hotel in general.Negatives
Arrived on Sunday. There was no choice of doctor. Compared to last year (doctor Maria Mickova), I did not like this doctor. Dissatisfied with the schedule of procedures. For example, massage after meals. Sometimes procedures follow almost without a rest break. The impression is that the schedule of procedures is drawn up without taking into account medical requirements.Answer from Spa Hotel Neapol
Уважаемая госпожа Wall , Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях. Ваше лечение имеет 24 процедуры в неделю - это очень насыщено. Но в соответствии с вашим пожеланием можно все поменять на спа рецепции или с врачом. Нужно нам это сказать сразу, мы были бы рады вам помочь. Нам очень жаль , что так вышло. Постараемся все улучшить. Мы будем рады Вас видеть вновь в нашем отеле. С уважением Radomira Pavlištová
Vladimir Morlang
20.03.2019
Positives
Good afternoon, everything was very good, THANK YOU to all the doctors and nurses.
Gundula Hofmann
10.03.2019
Positives
It is very positive to note that because the hotels are connected to each other, you can use all the amenities of the other hotels.Negatives
There is nothing negative :-)
Liana Tuisk
01.03.2019
Positives
I liked everything, I recommend it! Friendly and caring staff at the reception, in the medical center and in the restaurant. Only positive emotions. All wishes are fulfilled! Thank you for a very pleasant stay!Negatives
No.
Galina Tsygankova
28.02.2019
Positives
I liked everything very much, I was satisfied. The pool is amazing
Evelyn Dumke
25.02.2019
Positives
We were very satisfied with the accommodation, food and service in the hotel. It was a very nice, relaxing stay.
Yuriy Sedov
20.02.2019
Positives
everything is great except the food.Negatives
Not the first time in Mariinsky Lazne, but for the first time I didn’t like the way the dishes were prepared in the Zvezda restaurant. It feels like the chefs have changed and as a result the cooking is getting a C grade.
Геннадий Соколенко
16.02.2019
Positives
I would like to commend the work of the medical staff Especially the work of Eva Tichy on injections Nurse Petra on the mini baths Wonderful food and service I would like to come here again We have already been to Lazne for 14 years in a row But this complex is the best We recommend The Sokolenko Family San Petersburg RussiaNegatives
They don't clean the area of ice and snow near the Hotel very well. It's strange that No One Has Ever Crashed in Winter
Roza Wiberg
05.02.2019
Positives
A piece of paradise! Comfort and beauty everywhere! Warm hospitality. Treatment nuances were taken into account from the general condition, age and specifics of the diagnosis. Treatment programs are carefully designed. The daily care of the medical staff, staff working in restaurants, as well as all staff in general, had a positive effect on the psychological state. Well done to all! A big THANK YOU to everyone!
Larissa Khamzina
19.01.2019
Positives
In this place I came 4 times and plan to come more. Like the location, the place itself, service and excellent food.Negatives
Looks like that doctors are not really want to see the results of treatments in the sanatorium. My doctor did not want me to take any analyses at the end of treatment.
Garik Chechelev
24.12.2018
Positives
1. The staff is generally very attentive and friendly 2. Room service is not intrusive 3. The food is varied and tastyNegatives
1. There are practically no negativity, except for a few moments at the reception desk.
MARINA ERSHOVA
23.12.2018