references
Olha Hul
17.10.2022
Positives
everything was at a high level, we are very grateful for the apartment number in which we were accommodated.
Answer from Spa-Hotel Jalta
Dear Mrs. Hul, thank you very much for the praise. We are glad, that you were satisfied with our services and we would be glad to welcome you in the future. Best regards, Zuzana Fidlerova, hotel manager
Tatiana Kalashnikova
19.09.2022
Positives
The hotel building is located in the center, in a pedestrian area. There are many cozy cafes, shops, and a large park nearby. Nice to take a walk in your free time. Also close to the Napoleon and Pro Patria treatment base, where guests receive treatments. The Napoleon Treatment Center is modern and comfortable with a wide range of procedures and a fitness room. Unlike Pro Patria, it has a reception where employees will help you find the right service. I would also like to note the friendliness and responsiveness of the hotel staff at the reception and in the restaurant.Negatives
The hotel needs updating the rooms. The furniture is old, from the 50s. In the rooms, the carpeting absorbed many years of odors and personally caused me an allergy. My room 110 was located directly above the restaurant, where at 6 am every day food was delivered and unloaded, and at 7 am after the restaurant opened there was noise from it. So for those who like to sleep longer, this is a big problem. The food is sufficient for a 2 star hotel, but not dietary at all. I would add a boiled or steamed dish for those who want to lose weight. Very few seasonal vegetables.Answer from Spa-Hotel Jalta
Dear Mrs. Kalashnikova, thank you for your comments. We are glad, that you choosed our hotel. Thank you for the praise for our staff. We hope, that we could renovate our rooms soon, but also now there are comfortable and pleasant apartments available. Thank you once again for your review, guest comments help us improve the level of our services. We will be glad if you use our services again in the future. Best regards, Zuzana Fidlerová, hotel manager
Илья Зак
13.07.2022
Negatives
There is no air conditioning in the room or hotelsAnswer from Spa-Hotel Jalta
Dear Mr. Zack, thank you for your evaluation and comment. We have aircondition in apartments, but in other rooms we are able to give ventilators upon request for our guests. We believe that despite this little thing, you enjoyed your stay with us and we will be able to welcome you sometime in the future! Best regards, Zuzana Fidlerová, hotel manager
Vladimir Kheyfets
16.10.2019
Positives
We were very pleased with the conditions of our accommodation and treatment. Thanks to the staff of the Yalta Hotel, especially the staff of the hotel restaurant for the excellent service and food. We thank the doctor, nurses, and all the other staff of the Pro Patria medical center. We plan to come again. Vladimir and Raisa KheifetzAnswer from Spa-Hotel Jalta
Здравствуйте, большое спасибо за положительный отзыв. Мы с нетерпением ждем вашего визита. С уважением, руководство отеля
Klara Misbakhova
24.06.2019
Positives
They checked us into the Grand Hotel, which we were very happy about. Treatment, food and service are at the proper level. No complaints.Negatives
Minus: poor room cleaning. Just at this time poplar fluff was flying. On the street and in the room, it was everywhere, and I have allergies. A wild cough began, when asked to vacuum, they answered yes, but did not do it. This spoiled the holiday.Answer from Spa-Hotel Jalta
Привет, Спасибо за ваш отзыв в нашем отеле. Мы сожалеем о негативном опыте и считаем, что вы будете удовлетворены услугами при следующем посещении. С уважением, руководство отеля
Faina Guzina
27.03.2019
Positives
The rooms are beautifully furnished, everything really corresponds to the description. The entire hotel has good lighting, if any questions arise, the friendly girls at the reception will always help and advise. I would like to note the well-coordinated work of all the staff, the service is excellent, the maids are friendly, they regularly clean the room, the waiters always take into account wishes, and already on the second day of vacation they know the vacationers by name.Answer from Spa-Hotel Jalta
Привет, Спасибо за ваш положительный отзыв. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Управление гостиницей
Tregubov Damir
22.03.2019
Positives
The staff was very friendly and polite. Excellent location of the hotel. Delicious breakfastsAnswer from Spa-Hotel Jalta
Привет, Спасибо за ваш положительный отзыв. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Управление гостиницей
Ирина Ивахненко
20.03.2019
Positives
This was our first time in Piestany, but I’m sure we’ll come back here again. It’s a wonderful city, we’re glad that we stayed at the Yalta hotel, the location of the hotel makes it easy to get to know the city, there are many boutiques and restaurants nearby. The food was tasty and varied. We were completely satisfied with the proposed proceduresAnswer from Spa-Hotel Jalta
Привет, Спасибо за ваш положительный отзыв. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Управление гостиницей
Irina Shilo
19.03.2019
Positives
A wide and comfortable bed, an orthopedic mattress, we were lucky with the room, the windows faced the sunny side. Excellently prepared food, thanks to the chef!Answer from Spa-Hotel Jalta
Привет, Спасибо за ваш положительный отзыв. Мы с радостью передадим похвалу персонала. С наилучшими пожеланиями Управление гостиницей
Elena Pucherova
05.09.2018