references
Positives
Thank you very much for the warm service. everything. everything is very well organized. the doctors are understanding and the staff is wonderful. We will definitely go again.
Positives
Thank you. Very good attitude towards the customer. Everything is perfectly planned. 10 days passed nicely. We will definitely go again. We recommend.Answer from Spa Hotel Lisova Pisnya
Labdien, Viktors Maščenko! Mēs patiesi pateicamies par mūsu kompleksa Lisova Pisnia labajiem vārdiem un ieteikumiem. Pēc šādiem vārdiem es gribu strādāt ar vēl lielāku prieku. Ar cieņu, kūrortviesnīcas Lisova Pisnia administrācija.
Positives
I liked everything, the staff was friendly and helpful. There are many different and useful medical procedures performed by professional health workers. The food is delicious and varied. The numbers correspond to the specified class. This is our fifth year on holiday and we will come again. Thank you!Negatives
The windows are not sealed, it is cold and drafty in the cold.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Олег Бабов! Очень благодарны Вам за теплые слова, искреннюю благодарность и положительные отзывы о нашей гостинице! Возвращайтесь к нам снова и снова, всегда будем Вам рады! С уважением, администрация курортного отеля Лесная песня.
Positives
Great place!Negatives
A small pool for such a large number of vacationers!Answer from Spa Hotel Lisova Pisnya
Добрий день, Ольга Глушакова! Дуже дякуємо за високу оцінку нашого готелю, після таких слів хочеться працювати із ще більшим задоволенням. З повагою, адміністрація курортного готелю Лісова пісня.
Positives
The sanatorium is new, well-maintained. Very good medical facilities. We were with a 9-year-old child and really liked that there was a children’s room and an interactive room. The children became very friendly.Negatives
You have to walk a little to the center, but this is not even a minus, but a sport))))Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Shlomo Mayzur! Спасибо Вам за высокую оценку нашего курортного отеля. Будем рады видеть Вас снова! С уважением, администрация курортного отеля Лесная песня.
Positives
All liked it.Negatives
Small pool for such a large hotel complex.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Юрий Хонич! Благодарим Вас за рекомендацию и столь замечательный отзыв. С уважением, администрация курортного отеля Лесная песня.
Positives
Very convenient booking through your website sanatoriums.com Comfortable hotel, good medical care, excellent food.Negatives
Very small spa complex for so many vacationersAnswer from Spa Hotel Lisova Pisnya
Hello Konstantin Borokhovich, we are very grateful for your kind words, positive feedback and high estimation! With respect, the administration of the resort hotel Lisova Pisnia.
Positives
They came to the sanatorium for the second time. They are satisfied with the services of the doctors, as well as with the procedures.Negatives
The difference between the stay in May and September was felt, unfortunately, not for the better. There were problems with the door lock in the room. The door did not close well, it was necessary to constantly treat it. On the first night of her stay, she woke up in the middle of the night with horror. The door was open. There were also problems with the lock of the safe. They responded to our request quickly, but it caused inconvenience. We were also unlucky with the bed this time - an unpleasant depression between two mattresses. The staff generally tried, but the work felt tense. The procedures were not prescribed practically, or with large gaps, or tightly according to the schedule, or the time for lunches was not taken into account. Maids should also be seen less. It is worth paying attention to the quality of cleaning and providing information about technical malfunctions.Answer from Spa Hotel Lisova Pisnya
Добрий день, Володимир Глєбков! Ми раді, що відпочинком Ви залишилися задоволені. Дякуємо, що вказали на дефекти. Ми врахуємо всі зауваження і пропозиції, щоб в майбутньому Ви отримали більше комфорту і задоволення від відпочинку в Лісової пісні! Завжди раді новим зустрічам. З повагою, адміністрація курортного готелю Лісова пісня.
Positives
Spacious, comfortable room Attentive staff Beautiful view of the city Pump Room in the spa hotelAnswer from Spa Hotel Lisova Pisnya
Hello, Olga Karpenko! Thank you for the high estimate! Always glad to see you on our guests! Regards, administration of the resort hotel Lisova Pisnia.
Positives
Good rooms, good treatment, many procedures, good food, especially at lunch, nearby infrastructure.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Alina Belozerova! Спасибо, что нашли время оставить такой приятный отзыв! Это была честь для нас, принимать Вас в качестве нашего гостя! Мы искренне надеемся, ваш следующий визит будет приятным, как и предыдущий. Ждем вас снова! С уважением, администрация курортного отеля Лесная песня.
Positives
Everything was good. The location of the spa hotel, accommodation, food. A pleasant surprise was the fact that it really is a spa hotel, where you can go through a complete diagnosis and get quality recommendations for treatment. And not just drink water ...Negatives
Not looking for...Answer from Spa Hotel Lisova Pisnya
Hello, Larisa Cernovitska! Thank you for the recommendation and such a wonderful review. It's a great joy for us to see the positive comments from our Guests! Come back to us again and again, we will always welcome you! Regards, management of the Lisova Pisnia Spa Hotel.
Positives
Finally, we were going to write about our vacation in one of the best sanatoriums in Truskavets. We had been planning this trip for a very long time and here we were standing in the lobby of this huge health complex. Surprisingly, we were processed very quickly and sent to the medical building for a consultation with doctors. We were surrounded with such care and love, “nothing can be said in a fairy tale or described with a pen.” .During all the procedures, the girls and nurses tried to do their job as best as possible and therefore every day we received true pleasure from the procedures. My wife and I could not single out anyone; everyone was very polite and professional. We also want to say thank you to the massage therapists who did a very good job on our bodies. And finally, let’s move on to the most important thing, without which any vacation would not be a real vacation - food. Three times a day we were fed with different delicacies. We could make salads from chopped fresh vegetables to suit every taste, we also liked the cold cuts. The first and the second courses were above all praise because they were prepared with love, fresh fruit complemented our table every day. We can describe the days we spent in this fairy tale for a long time, and we do not lose hope of visiting this fabulous place at least once more. We express our gratitude to all of you. Sincerely, the Tretyakov family.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Марина Третьякова! Благодарим Вас за рекомендацию и столь замечательный отзыв. Большая радость для нас видеть положительные комментарии от наших Гостей! Нам приятно, что Вы положительно оценили работу персонала, питание и наш замечательный СПА центр. Возвращайтесь к нам снова и снова, всегда будем Вам рады Всего Вам самого наилучшего! С уважением, администрация курортного отеля Лесная песня.
Positives
Everything is great. Great staff. Good food. Rooms are clean and everything you need is there.Negatives
Don't haveAnswer from Spa Hotel Lisova Pisnya
Hello Tatiana Zakharova! Thank you for the appraisal. We will be glad to see you again! Regards, administration of the resort hotel Lisova Pisnia.
Positives
Attentive staff, good atmosphere. More entertainment, music, jazz programs. for children (I would like to have some kind of amusement park, zoo and at least water slides. Thank youPositives
Nature, air, buffet, variety of treatments, pump rooms right in the buildingNegatives
They gave us a room with one double bed, although we booked 2 separate single beds. They do not provide free slippers and bathrobes, as in other hotels. They forbid taking photographs inside the restaurant - are they afraid that from the photos they see a cloud of tourists will rush towards them and the owners will not be able to cope with the flow? (This means that the food there is really great). Many procedures are not included in the price. The massage was especially disappointing: it only lasts 10 minutes and is weak, I had to tip the masseur to be more diligent. Pool and SPA limited timeAnswer from Spa Hotel Lisova Pisnya
Здравствуйте, Ольга Звягинец! Мы рады, что отдыхом Вы остались довольны. Спасибо, что указали на дефекты. Мы учтем все замечания и предложения, чтобы в будущем Вы получили больше комфорта и удовольствия от отдыха в Лесной песни! Всегда рады новым встречам. С уважением, администрация курортного отеля Лесная песня.
Negatives
They were unpleasantly surprised, as the ALL MED package does not include clinical tests (blood, urine, etc.), nor does it include a cardiologist's consultation. You need to pay extra for them. We bought this package as it was indicated on the website, but we were told that the website contained outdated information. In addition, we were refused a discount (we are resting in the "Forest Song", probably on the fifth), motivating this by the fact that we booked the hotel on the sanatorium website, and not in them.Positives
The sanatorium really has one of the best medical facilities, quite varied and tasty food, they regularly monitor the cleanliness of the rooms, towels and bed linen are changed every three days, children's leisure is organized and there is no time for adults to be bored (gym, swimming pool, SPA, on Saturdays and Sundays concerts). A big plus is the presence of a mineral water pump room in the sanatorium, spacious air-conditioned rooms and a private forested area. I would like to return to Lesnaya Song because the quality of the services provided is excellent.Negatives
We were placed in the problematic room 5096. The unbearable smell of stagnant sewage, like in a public toilet, spoiled our rest for two days. The receptionist did not respond to the request to take any measures. Only at 20.00 after the administrator had changed, a locksmith was called. The sewerage repairs continued until 10:45 p.m., but the smell only got worse. Even the wide open window did not help, as smoke from the boiler room located not far from the sanatorium was drawn into it. Our personal belongings were saturated with this stench, living in the room turned into a nightmare. On the third day we managed to move to another room at 14:00. And it also had problems with the drainage in the shower stall, but in comparison with the stench of the previous room, this already seemed like a trifle to us. The rooms had very uncomfortable sagging mattresses. We were unable to get enough sleep after the medical procedures and adventures with the sewer system.Positives
No complaints about the service or treatment. Everyone is very attentive, fast, professional (although all the staff is very young). The procedures are always done on time. Delicious homemade food. Special thanks to the wonderful head physician. We'll definitely come again.Negatives
It takes about 10 minutes to walk downhill to the city center and pump room #1, and then back uphill, which will be quite difficult for older people if they want to take a walk in the center of the town. The landscape around is quite dull - old, shabby five-story buildings and broken-down courtyards. True, there is a park behind the hotel, this is a big plus. The elevators are small for so many people, you often have to wait. The air conditioning works well in the rooms, but the lobby is quite stuffy. There are no complaints about the rest.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Inga Mikadze! Спасибо, что нашли время и поделились своими впечатлениями о нашем комплексе и сервисе. Также спасибо, что указали на достоинства и недостатки, обязательно учтем. С уважением, администрация курортного отеля Лесная песня.
Positives
Magnificent sanatorium. We had a great time. Nice rooms with everything you need, excellent food, excellent medical facilities. The most important thing is pleasant, responsive staff, both technical and medical. Inexpensive for this level of service. I recommend to all.Negatives
No bathrobes in standard rooms.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Fakhraddin Afandiyev! Спасибо отзыв и оценку. Мы рады, что Вы положительно оценили питание, медцентр и персонал нашего отеля. Спасибо, что указали на проблемные стороны, обязательно учтем все Ваши замечания, чтобы в дальнейшем дарить еще больше приятных эмоций нашим гостям. Будем рады снова видеть Вас у нас в гостях! Всего Вам самого наилучшего! С уважением, администрация курортного отеля Лесная песня.
Positives
I had a vacation at the spa hotel Lisova Pisnia in July 2021. I liked everything very much! The service of the medical staff, the service of the guys from the canteen and the technicians - at the highest level. The spa hotel has everything you need: a swimming pool and a sauna, game rooms for children, a wonderful gym, a cosy hall, own pump room and a wonderful area which belongs to the spa hotel. Spacious, comfortable rooms cleaned daily. Arrival at the spa hotel and treatment had positive results in health. I was with my adult daughter who had an acne problem. After two weeks of treatment and use of Naftusya and Maria water there is a noticeable improvement, which I am immensely happy about. Thank you very much to all the friendly staff at the spa hotel Lisova Pisnia. We will come again!Answer from Spa Hotel Lisova Pisnya
Hello Tatiana Napilnikova! We are very grateful for your warm words. It's as if you embraced us with words, which is the highest reward for us. After such words we want to work with even more pleasure. We look forward to seeing you again! All the best to you! Regards, administration of the spa hotel Lisova Pisnia.
Positives
Of the pluses: Rooms are spacious, with beautiful views of the city and the forest. The staff was friendly and welcoming. The food was delicious. Attention of the doctor during the entire period (when it was necessary to solve some issues or change something). Naftusia and Maria waters can be drunk at the hotel. We had a wonderful stay at the hotel and the Nafthusya and Mariah water can be enjoyed. It was a great help while we were having our procedures. There is a playground in the courtyard, on the forest side.Negatives
What can be improved: Explain in advance that the oxygen cocktail is drunk only until 5 p.m. and until 12 p.m. when you leave. I did not know and missed two: the first day and the last day. Of the minuses; Sometimes from the street, into the room, the smell of smoke came in. It must have been hard for asthmatics. It was not a problem for me and my husband, but my mother complained that it was hard to breathe. We lived on the 9th floor. I liked the rest.Answer from Spa Hotel Lisova Pisnya
Hello, Irina Tikhomirova! Thank you for your feedback and appreciation. We are glad that you positively evaluated the food, the medical center and the children's room of our hotel. Thank you for pointing out the problematic aspects, we will take into account all your comments in order to continue to give more pleasant emotions to our guests. We will be glad to see you in our guest house again! All the best to you! Regards, administration of the spa hotel Lisova Pisnia.
Positives
This is amazing. Food, service, attitude of the staff towards you and your requests. A place to relax from the noise, to restore the body mentally and physically. I'm glad I chose you and not a trip to the sea.Negatives
But as if there are no such disadvantagesAnswer from Spa Hotel Lisova Pisnya
Здравствуйте, Ярослав Власенко! Большое спасибо за то, что поделились с нами своим мнением. Мы очень рады, что Вам понравилось в нашем отеле! Мы с нетерпением будем ждать Вашего скорого возвращения к нам! С уважением, администрация курортного отеля Лесная песня.
Positives
Everything is simply great, the staff is pleasant and helpful. Obovjazkovo se tudy vernemsja. DjakujemoNegatives
One problem, with very little time is the pool, when you come from the procedures, the pool is covered, for 3 hours there are many people who paint.Positives
I liked everything: the sanatorium, the treatment, the efficient work of the team. Special thanks to Dr. Alexander A. Fomin for his professionalism and responsiveness. Large SPA center, good modern equipment. At first I didn’t like the food, the choice was small, almost diet food. But then I realized that it’s even good that there is no need to break the diet. After all, I came to improve my health.Negatives
No negativityAnswer from Spa Hotel Lisova Pisnya
Здравствуйте, Кеныш Тлеулиева! Позвольте поблагодарить Вас за то, что нашли время написать отзыв о посещении нашего отеля. Приятно, что Вы отметили наш вежливый персонал, новейшее оборудование медицинского центра, высококачественный сервис ресторана. Искренне надеемся, что все перечисленные моменты Вашего пребывания послужат поводом вновь выбрать курортный отель “Лесная песня”. Всего Вам доброго! С нетерпением ждем Вас! С уважением, администрация курортного отеля Лесная песня.
Positives
Excellent service from "Sanatoriums.com". I was very pleased with the big discount when ordering through this site. For the first time we vacationed in Truskavets in this hotel. I was very pleased with everything - the service and maintenance and treatment, everything was thought out for the guests. I was very pleased with the professional and competent doctors of the medical center; in 10 days we had many consultations with doctors, ultrasounds, and tests. It was also very nice to have a promotion from the hotel +1 day free for stays of 10 days or more.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Константин Константинович Борохоаич! Спасибо отзыв и оценку. Мы рады, что Вы положительно оценили питание, медцентр и обслуживание нашего отеля. Будем рады снова видеть Вас у нас в гостях! Всего Вам самого наилучшего! С уважением, администрация курортного отеля Лесная песня.
Positives
My wife and I rested in this sanatorium from April 3 to April 23. Good location, friendly, attentive, young staff. The rooms are clean, cleaning, linen change is regular, no questions asked. The food is of high quality, quite varied (adjusted for the low occupancy of the sanatorium), and moderately dietary. The steam room-pool was comfortable; it was possible to choose a time to visit when there were no visitors. The medical facilities are good, the doctors are attentive and not indifferent.Negatives
In my opinion, it makes sense for the administration to work on rational planning of the time for receiving procedures and the timely execution of such appointments. But this is for the sake of at least finding fault with something. ;-)Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Андрей Горький! Спасибо отзыв и оценку. Мы рады, что Вы положительно оценили чистоту, питание и персонал нашего отеля. Спасибо, что указали на проблемные стороны, обязательно учтем все Ваши замечания, чтобы в дальнейшем дарить еще больше приятных эмоций нашим гостям. Будем рады снова видеть Вас у нас в гостях! Всего Вам самого наилучшего! С уважением, администрация курортного отеля Лесная песня.
Positives
I liked it very much, we will come again, the cook cooks very tasty, the food is like home.Negatives
Naftusya at the sanatorium does not work for the body, I had to go to the central pump room every day.Answer from Spa Hotel Lisova Pisnya
Здравствуйте, Дмитрий Мирза! Спасибо за высокую оценку. Также спасибо, что указали на преимущества и проблемные стороны, которые непременно учтем. Возвращайтесь к нам, будем Вам рады! С уважением, администрация курортного отеля Лесная песня.
Positives
I liked everything very much. This was our first time staying at this resortAnswer from Spa Hotel Lisova Pisnya
Здравствуйте, Александр! Спасибо за положительный отзыв и высокую оценку. Будем рады снова видеть Вас у нас в гостях! Всего Вам самого наилучшего! С уважением, администрация курортного отеля Лесная песня.