references
Positives
We sincerely thank all the staff of the sanatorium for their care, attention, and understanding. Honey. to the staff for their attentive attitude, to Dr. A. Belov for his understanding and kind attitude. To the restaurant employees for quality food, to the waiters for their kindness. Well done to all of you! Even in such difficult times, they showed their attitude towards their visitors. We wish you all prosperity, and most importantly, be healthy!!
Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за отличную оценку услуг и посещение нашего отеля. Мы рады, что Вы были довольны. Надеемся на встречу в 2021 г.
Positives
Everything is at the highest level, as always. I am very pleased.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за посещение и оценку работы. До встречи!
Positives
I liked everything very much, I will gladly recommend your hotel. Alles gut, ich werde gerne weiter empfehlen.Answer from ASTORIA Hotel & Medical Spa
Очень, очень благодарим Вас за посещение нашего отеля и рекомендации. До встречи в следующий раз.
Positives
Very friendly staff. Everything is very good.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо, мы очень рады, что Вам всё понравилось и всё было хорошо. До скорой встречи!
Positives
My gratitude is that they met us halfway and changed our accommodation number. .Since the room we booked “COMFORT +” DID NOT MEET THE PRICE. . WE ARE VERY THANKFUL FOR SATISFYING OUR REQUEST..Negatives
Food and service are good. I can’t say enough about the cleaning. There was no cleaning. It's bad that there is no air conditioning in the rooms...Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас, что Вы выбрали для своего отдыха в Карловых Варах наш отель. Уборка номера проходит ежедневно, очень жалко, пока Вы не были довольны. Большое спасибо за посещение и надеемся на встречу в ближайшее время.
Positives
Thank you, health is the most important thing, my health has improved, the appointment with the doctor is at the level and competentNegatives
The pool is small, there is no opportunity to swim when visiting several people, the room overlooked the blank, dirty walls of the house opposite, plus some kind of unit was working and humming at night, there was no peace, the kitchen is lame, food was processed twice, stale food, this is not a four star hotelAnswer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение нашего отеля и оценку услуг. Будем стараться, чтобы мы их ещё улучщили. Номера Economy всегда с худшим видом, красивый вид имеют номерa с видом на колоннаду - категория Comfort Plus или Superior. Ещё раз большое спасибо и до встречи в 2021 г.
Positives
I was satisfied with everything at the hotel, the procedures and food are good, there is the opportunity to drink extra tea - a great event, the room is cleaned constantlyNegatives
What’s negative is that I was placed under quarantine due to the coronavirus, I had to leave earlier this time and some of the procedures were canceled and, of course, I’m upset that I didn’t receive the additional kit that I was entitled to. I hope for a refund of the funds that I did not receive. A letter on this matter has been sent and I am waiting for your activities in this regard. Sincerely, Knyazeva TN.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за пребывание у нас и оценку. Нам жалко, что Вы была дожлна уехать пораньше, но из-за короновируса не было возможно предлагать процедуры и все отели в Чешской Республике были должны закрыть на основе госудaрственного постановления. К сожалению мы не могли сделать по-другому. Мы получили информацию от оператора турфирмы Sanatoriums.com, что возврат денег был сделан. Ещё раз большое спасибо и до скорой встречи.
Positives
In general, very good attitude, helpful staff, excellent medical facilities. The location is good, especially for people with mobility problems (sources are within walking distance). Reception: many thanks to the reception staff, who are always ready to help vacationers. Special thanks to Kamila Horvathova, we contacted her repeatedly, she always helped warmly, then, if problems arose, we waited for her to be on duty to solve everything) Thanks to the staff of the sanatorium for their work.Negatives
The main disadvantage is the food. Everything seems to be there, there is enough of everything, but the food is not prepared tasty. Unfortunately. In terms of accommodation: there are very small rooms (thank you, we were quickly moved), the passage between the bed and the table is less than 50 cm. Extremely uncomfortable and inconvenient, especially when you come for a long period of time. You have to sit on the bed the entire time of your stay. Armchairs for the surroundings, sit down nowhere. Reception: there is an employee who is extremely unfriendly to requests from guests (I didn’t remember her name, she worked at the reception on the day of arrival 03/09/2020 and onwards).Answer from ASTORIA Hotel & Medical Spa
Мы рады, что Вы для своего отдыха выбрали наш отель. Благодарим Вас за посещение и претензии к оборудованию номера, к ресторану и сотруднице на ресепшн. Будем стараться, чтобы мы услуги ещё улучщили. Большое спасибо. Надеемся на скорую встречу.
Positives
The hotel is located in the very center of KV. Repairs have been made.Negatives
Unfriendly attitude towards clients. Especially among senior nurses.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение нашего отеля. Очень жалко, пока Вы не были довольны с персоналом, особенно у медсестер. Вашу оценку передаем и работу персонала ещё настроим. Большо спасибо. До скорой встречи.
Positives
Everyone had a great rest, received procedures, although not all were prescribed, the coronavirus got in the way. I wanted the excellent work of doctor Lokshin and the nurse on gas injections.Negatives
Rude attitude of medical staff at physiotherapy.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за пребывание у нас. Вашу претензию к работе медперсонала на физио передаем и будем решить. Спасибо. С радостью ждём Вашего визита в слeдующий раз.
Positives
Everything is goodNegatives
Too small showerAnswer from ASTORIA Hotel & Medical Spa
Thank you very much for staying with us and a nice review. We are sorry, if the shower wasn´t convenient enough for you. Thank you. We are looking forward to seeing you soon again.
Positives
improved my healthAnswer from ASTORIA Hotel & Medical Spa
Мы очень рады, что Вам отдых понравился. Благодарим Вас. До встречи.
Positives
I recommend treatment and relaxation at the Astoria sanatorium. With great pleasure I will repeat my trip to this sanatorium. Thank you very much for organizing the transfer. I wish stability and prosperity to the entire team.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за отличную оценку и пребывание у нас. Надеемся на повторную встречу в ближайшее время.
Positives
RaNegatives
Buffet food is wrong for a sanatorium where you need to follow a certain diet. If you come for a short period of time, then it is impossible to get the necessary procedures - they are all already distributed. It turns out that I came in vain.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за пребывание у нас и оценку. Да, завтраки, обеды и ужины предлагаются за шведским столом. Пока гост должен соблюдать определённую диету, есть возможность консультации с терaпевтом - диетологом. Все процедуры назначает курортный врач на основе состаяния здоровья госта, врач всегда скажет, которые процедуры возможно иметь и которые нет. Спасибо. До скорой встречи.
Positives
The hotel is located in the city center directly opposite the colonnade. Everyone at the reception is very friendly. Upon arrival, we found out that the bathtub had not been cleaned well; when they said that there was hair in there, it didn’t take long before the cleaning lady came and cleaned everything.Negatives
The rooms have carpeting, which is not suitable for people with household allergies. Doctor Belov, as expected, did not check us upon arrival. He prescribed the procedures just so that something happened. But upon discharge, he gave us a diagnosis from our words. Neither the liver nor the spleen were checked, but he wrote that everything was normal. Some nurses were very irritable and not friendly.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за посещение нашего отеля. Вступительный медосмотр - это консультация с врачом в форме разговoрa, если гост имеет хронические проблемы здоровья, всегда рекомендуем взять с собой на лечение медицинскую справку от лечaщeго врача. Вашу претензию к медсестрам передаем. Благодарим Вас. До скорой встречи.
Positives
The staff who carried out the procedures were great and very friendly. You felt like you were in good hands.Negatives
The doctors spent little time with the patient. In my opinion, it is not possible to make an exact diagnosis at the beginning and at the end of the treatment.Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung. Beim ersten Besuch dauert die ärtzliche Antrittsuntersuchung mind.15 Minuten. Falls der Gast chronische Gesundheitsprobleme hat, empfehlen wir, einen medizinischen Bericht von dem behandelnen Arzt zur Kur mitzunehmen. Vielen Dank. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
I just want to give my compliments for all the staff. For the Direction for the the good and efficacy organisation, the Doctors, for the staff of the restaurant, the personal for the procedures and the reception for his competence and specially Jakob !!Negatives
Two black points : bad internet in the 4 floor and bad sandwiches for the Excursions (need to ask what clients want) I have applied tat I not eat ham and cheese but unfortunately I they give me you two sandwiches with ham and cheese. CiaoAnswer from ASTORIA Hotel & Medical Spa
Thank you very much for your visit and a review. We are happy that you enjoyed your stay with us. At the same time we are very sorry for the misunderstanding which happened in the restaurant. We will do our best to improve the service. Thank you. We are looking forward to you seeing you soon again.
Positives
There are a lot of advantages, the holiday turned out to be excellent. The location of the Astoria Hotel is in the very center of the city, opposite the colonnade, it is convenient to go and drink water. The air is clean, walking is a pleasure. The city is clean and very well maintained. I liked the treatment, the procedures were varied, the staff was attentive and friendly. Food for five plus. Wide variety of dishes, all very tasty. The staff at the reception are very attentive, they will tell you everything, they will explain everything. In general, I enjoyed my stay. We'll definitely be back.Negatives
We were accommodated in room 207. A very cramped room, not at all suitable for comfort+. It is impossible to turn around in the bathroom; only a very thin person can fit into the shower stall. The corridor is also so narrow that two people cannot pass each other. There is no locker for shoes at all, only hangers for outerwear, and then they are located in front of the front door, very inconvenient. Shampoo and gel in one bottle, which is also incomprehensible. As a gel it’s ok, but as a shampoo it leaves much to be desired. No toothpaste or toothbrush. Still, a four-star hotel should have all this.Answer from ASTORIA Hotel & Medical Spa
Огромное спасибо за пребывание у нас, оценку работы и Ваше претензии к оборудованию номера. Зубную пасту и зубную щётку можно получить в ресепшн за дополнительную плату, для отельных стандартов действительных в Чешской Республике зубная паста и зубная щетка не должна быть прямо в номере. Ещё раз большое спасибо. До скорой встречи!
Positives
The location is excellent, everything matches except the room, of course small for two people. Basically everything is fine.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение нашего отеля. Нам жалко, что Вы не были довольны с комнатой, но все двухместные комнаты всегда мин. 18 м2. Большое спасибо. До скорой встречи.
Positives
We were at the sanatorium from February 14 to February 28, 2020. We (4 people) have no complaints. I really liked it. We feel great. All services were provided accurately and on time. We express our deep gratitude to all the staff of the sanatorium. We hope that we will definitely return. We wish all the staff health and well-being...Answer from ASTORIA Hotel & Medical Spa
Очень, очень, благодарим Вас за посещение нашего отеля и отличную оценку. Ваши похвалу с радостью передаем сотрудникам. До скорой встречи в следующий раз!
Positives
All requests for accommodation and treatment were fulfilled. I highly appreciate the work of the accommodation service and medical staff. Thank you very much to Dr. Mrs. Yaroslava for the recommendations and treatment. Cleanliness and comfort, the maids and restaurant staff work well. Thanks to the sanatoriums company for the transfers and organization of the holiday.Negatives
No comments.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за пребывание у нас. Мы очень рады, что всё так понравилось. До скорой встречи!
Positives
Recommended. Thank youAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Aufenthalt und Ihre Empfehlung. Wir freuen uns sehr auf ein baldiges Wiedersehen.
Positives
Rested in the sanatorium "Astoria" in February. Perfect location in front of the colonnade. Food every day is varied, everything is delicious. Selection for diabetics and vegetarians. There is always enough to eat. The waitresses clean the tables quickly. The rooms are clean. Cleaning every morning. You come from breakfast cleaned. It is convenient that all the procedures are in one place. The sanatorium is quite warm. A large selection of procedures. It is very pleasant to spend time in the tea room. I would like to put cakes there so that people do not carry them from the dining room. It is much more pleasant to drink tea with a delicious dessert.Negatives
The reception staff is very unfriendly. I waited 40 minutes to be settled in the hall. The reception employee was typing something on the computer and was rude when she asked when they would be settled. Ms. and the doctors communicate with patients very condescendingly. I don’t understand why Ms. refuses to measure blood pressure. Best wishes for the head the doctor to teach the staff to be polite.Answer from ASTORIA Hotel & Medical Spa
Мы рады, что Вы для своего отдыха выбрали наш отель. Большое спасибо! В день заезда номера приготовлены с 14:00 час. Пока гост желает заселиться раньше чем в 14:00 час., это возможно за дополнительную плату. Будем стараться ещё настроить работу персонала. Спасибо Вам за посещение и оценку. Надеемся на встречу в 2021 г.
Positives
Thanks to all the staff of the resort. Very nice medical staff and good procedures, I especially liked the baths. Convenient location for walking, springs are close, and this is important for older people. Excellent food, fish dishes every day, a large selection of fresh fruits and very attentive girls, restaurant workers. I really liked it and would love to come again.Answer from ASTORIA Hotel & Medical Spa
Мы очень рады, что Вы для своего отдыха в Карловых Варах выбрали наш отель. Благодарим Вас за посещение и отличную оценку. Надеемся на встречу в ближайшее время.
Positives
We came to Astoria for the first time and were very pleased. Very friendly staff, excellent food and location of the resort. Special thanks to Dr. Stoklaskova for her excellent reception and prescribing procedures that were suitable for us. She listened very carefully to all our questions, answered them in detail and gave many recommendations. An excellent tea room and library, have a cup of tea and read a book between treatments, what could be better? We are planning to come again this year and only to Astoria!Negatives
There is no negativity!!! The first days were disturbed by the noise of the elevator in the morning, but thanks to it we didn’t need an alarm clock so as not to oversleep for the earliest procedures. So it's all positive!!!!Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за отличную оценку и посещение нашего отеля. Мы рады, что все так понравилось. В следующих месяцах будет ремонт лифтов, будут новые лифты. Спасибо. До скорой встречи!
Positives
High-quality procedures, I would especially like to mention the reflex massage, a good-natured, sweet girl who does her job conscientiously, many thanks to her.Answer from ASTORIA Hotel & Medical Spa
Огромное спасибо за посещение нашего отеля. Вашу благодарность девушке, которая делает рефлекторный массаж, передадим. До скорой встречи!
Positives
Thank you, everything was wonderful!!! We will be happy to come next year!Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за пребывание у нас и отличную оценку. Мы очень рады, что Вам отдых понравился и Вы желаете приехать снова в следующеем году. Благодарим Вас и до встречи в 2021 г.
Positives
Everything was really great! All the medical staff and restaurant workers were very attentive throughout the entire stay. I would especially like to highlight the gas injection nurse and nurse Yulia, who did the massage and Charcot’s shower. Thank you all very much for your work!!!Negatives
But he’s not there!Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за Ваш отдых у нас и отличную оценку услуг и работы персонала. С радостью Вашу благодарность передадим. Надеемся на скорую встречу.
Positives
Great nurse on gas injections. Thanks a lot.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за посещение нашего отеля. Вашу похвалу медсестре на газовых инъекциях с радостью передадим. До скорой встречи!
Positives
Many thanks to Sanatoriums for the efficient work. I have been using this site for five years and rate the work as excellent. This year I vacationed in Astoria from February 8 to 22. The sanatorium is located in the very center of Karlovy Vary. I reserved an economy single room overlooking the courtyard, but was pleasantly surprised: the windows overlooked the colonnade. Many thanks to all the medical staff and the work of the waiters in the restaurant. Everywhere is clean and tidy. I will recommend the Astoria sanatorium to my friends.Negatives
Daily cleaning of room 407 consisted only of emptying the trash baskets. In 14 days, the floor was not vacuumed once, the bathroom sink was wiped three times, and the shower curtains were not wiped even once. The bed was replaced on the 10th day. I think for a four-star hotel this is unacceptable.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за пребывание у нас,оценку и рекомендацию Вашим друзьям. Нам жалко, пока Вы не были довольны с уборкой комнаты. Комнаты убираются и пылесосят ежедневно, постельное бельё обменяем два раза в неделю. Наш ресепшн работает круглосуточно и всегда готовен решить все вопросы гостей, которые пребывают в отеле. Ещё раз большое спасибо. Надеемся на встречу в ближайшее время.