Reviews about ASTORIA Hotel & Medical Spa 4* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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ASTORIA Hotel & Medical Spa

Vřídelní 92 , 36001 Karlovy Vary
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Exceptional Reviews: 882
9.5
10
overall rating
9.4
10
treatment rating

references

Margarita E.
24.02.2020

Negatives

The parking options are not good, and paying 180 euros for 8 days parking (Hotel Thermal) is very expensive.
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Answer from ASTORIA Hotel & Medical Spa

Vielen Dank für Ihren Besuch und Ihre Bewertung. Da unser Hotel direkt im Kurzentrum von Karlovy Vary liegt, sind die Parkmöglichkeiten leider beschränkt. Es gibt eine Möglichkeit des kostenlosen Parkens in der Strasse na Vyhlidce, aber diese Parkplätze sind ohne Garantie und es handelt sich um einen unbewachteren Parkplatz. Wir freuen uns sehr auf Ihren nächsten Aufenthalt und wünschen Ihnen alles Gute.

Tetiana K.
18.02.2020

Positives

The doctor Belov Andrey deserves the most excellent assessment. Thanks to the high professionalism of this doctor, my health has improved significantly. It would be desirable for this to be expressed in an increase in his salary or in monetary terms. Please advertise his work on your website, he is one of the best doctors in Karlovy Vary.

Negatives

No
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Answer from ASTORIA Hotel & Medical Spa

Мы очень ценим того, что Вы для отдыха в Карловых Варах выбрали наш отель. Благодарим Вас за посещение и оценку работы нашего врача. Вашу оценку с радостью ему передаем. Огромное спасибо. До скорой встречи.

Ольга Т.
17.02.2020

Positives

Just returned from my beloved KV and (now beloved) Astoria. Initially I booked Pavlov, but a few days before departure they called sanatoriums.com and offered to replace me with Astoria at no extra charge for my more comfortable stay. And then I realized that I was very lucky! I really liked Astoria. Excellent living conditions, excellent food (tasty, varied, large selection of everything, excellent restaurant with the same service), attitude of the medical staff, procedures - everything was wonderful. The location of the hotel - there’s nothing to comment on - is ideal. Price-quality is what Astoria is all about. THANK YOU!!!! to all hotel employees for their professional attitude towards their work! Sincerely grateful for such a wonderful vacation! (This is not my first time vacationing in KV, so I have something to compare it with). Special HUGE thanks to sanatoriums.com! The best site with the best professional team! I have been using your services for many years and will continue to do so in the future.

Negatives

There were, of course, small moments, but the hotel staff responded instantly, everything was corrected and there was no discomfort.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за пребывание в нашем отеле и оценку услуг и работы наших сотрудников. Мы будем очень рады, пока у Вас будет возможность приехать снова. Большое спасибо. До скорой встречи.

Ivanov S.
16.02.2020

Positives

From your side, as always, everything is at the highest level!!! Thank you very much!!!!

Negatives

There are no procedures stated on your website. There is no underwater massage and no cryotherapy, which is what I wanted to get. Sullen and boorish nurses, honestly, this is the first time I have seen such in the Czech Republic.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за пребывание у нас. Мы проверили информацию о процедурах - криотерапию точно не предлагаем. Жалко, что Вы не были довольны с медсестрами, их работу ещё настроим. Спасибо. Надеемся на повторную встречу.

Tatjana R.
12.02.2020

Positives

The rooms have been redecorated and have new furniture. The windows and doors are old. Good 3 star hotel. Very good location.

Negatives

It was the first time in my life that I was so rude. The sanatorium does not correspond to the 4 declared stars. Good 3. I didn’t like the attitude of the staff towards people. When you pay for treatment, you don’t expect that your nerves will be shaken. Food at the level of a 3 star hotel. Slippers and bathrobes are not provided. There are no cosmetics in the bathroom, only liquid soap. There weren't even ear sticks. It is obvious that they are saving on everything. Sauna for a fee. The water in the pool is cold. My child started chattering his teeth after 3 minutes. I will never return to this resort.
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Answer from ASTORIA Hotel & Medical Spa

Спасибо за пребывание у нас. Нам жалко, пока Вы думали, что процедуры будут назначены для Вашего желания. Мы предлагаем курортное лечение для стандартов действительных в Чешской Республике и процедуры всегда назначает курортный врач. Завтраки, обеды и ужины за шведским столом. Во время обедов и ужинов предлагается вода и чай бесплатно. Халаты можно взять на прокат в ресепшн за цену 4 евро за пребывание. Вода в бассейне имеет 28 градусов, потому что предлагаем бассейн и сауну в рамках классического лечения с профессиональным наблюдением физиотерапeвта. Спасибо за посещение и всего доброго.

Natalia K.
10.02.2020

Positives

Springs across the street

Negatives

Very rude staff!!! The doctor prescribes procedures that are not necessary. There is no additional examination, ultrasound. There are no doctors except the therapist. Poor nutrition. If you want quality treatment, then this is not the sanatorium for you. On weekends a lot of Germans come and you can’t get into the pool and sauna. I don't recommend it.
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Answer from ASTORIA Hotel & Medical Spa

Спасибо за посещение нашего отеля. Процедуры в рамках лечения к сожалению не могут быть назначены по желанию госта, все процедуры всегда назначает курортный врач, чтобы они были в соотвествии с состоянием здоровья госта. Пока у госта в течении пребывания косметическое вмешательство, нельзя это комбинировать с классическим лечением. Информации об этом Вы от врача получили и были согласны. Питание - завтраки, обеды и ужины предлагаются за шведским столом, бассейн и сауну можно назначить как одну из процедур в рамках лечения, в таком случае бассейн и сауна с профессиональным наблюдением. Нам жаль, пока Вы не были довольны, но перед заездом надо всегда подумать, какие пpиоритеты в течении пребывания.

Liudmila R.
02.02.2020

Positives

Thank you everyone, everything was wonderful
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Answer from ASTORIA Hotel & Medical Spa

Мы очень рады, что Вам пребывание у нас так понравилось. Благодарим Вас за посещение и отличную оценку. До скорой встречи!

Gonchig D.
31.01.2020

Positives

Room is comfortable, well cleaned, tea room liked it

Negatives

The nurse's door is closed all the time, you knock and disrespectfully treat vacationers in other hotels, sits open, accepts and advises with pleasure, pleasantly
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Answer from ASTORIA Hotel & Medical Spa

Мы рады, что Вы для своего отдыха выбрали наш отель. Благодарим Вас. Вашу претензию передаем менеджеру и работу медсестер ещё настроим. Спасибо. До скорой встречи.

Олег Ч.
31.01.2020

Positives

All liked it.

Negatives

The massage took very little time.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за посещение нашего отеля. Мы всегда рекомендуем нашим гостям прийти на процедуры вовремя. Классический массаж частичный, который в рамках лечения, делается 20 минут. Большое спасибо и до скорой встречи!

Александр Ш.
29.01.2020

Positives

The sanatorium is wonderful, the treatment and food are at a high level, so we have been relaxing and receiving treatment in Astoria for 3 years already. Thank you very much
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Answer from ASTORIA Hotel & Medical Spa

Большое спасибо за пребывание у нас и оценку нашей работы. Надеемся на повторную встречу в ближайшее время.

Тамара Н.
25.01.2020

Positives

Location of the resort and food

Negatives

Lack of Wi-Fi, not comfortable showers.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за посещение нашего отеля. WiFi работает во всех номерах и помещениях отеля бесплатно. Сигнал зависит тоже от прибора, всё проверим. Большое спасибо и до скорой встречи.

Вера К.
25.01.2020

Positives

Location of the resort and food.

Negatives

No WI FI in the room
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Answer from ASTORIA Hotel & Medical Spa

Большое спасибо за пребывание у нас. WiFi предлагаем бесплатно во всех номерах, сигнал обязaтельно проверим. Благодарим Вас и надеемся на скорую встречу.

Klara V.
20.01.2020

Positives

The overall impression of my stay at the Astoria sanatorium was very pleasant) I would like to express my deep gratitude to all the hotel staff for their attention, friendly attitude and conscientious performance of their duties. Excellent treatment, delicious, varied food, cleanliness - everything is at the proper level! I would like to express special gratitude to our doctor, Mr. Andrey Belov, for his sensitive and attentive attitude and professionalism. He carefully studied all the extracts that I brought with me, prescribed treatment, which brought results within five days!, and gave useful recommendations on nutrition and further treatment. Thank him very much! The holiday left me with the most pleasant impressions and a desire to come again. All the best to everyone at the Astoria Hotel! Many thanks to Sanatoriums for the excellent organization of hotel booking, transfer and an interesting excursion to Prague. We will be happy to recommend you to our friends))

Negatives

I would not call this negative, but there were two points that I would like to draw attention to: 1. when moving to a floor without an elevator, please pay attention to the year of birth of those moving in)) And if the rooms are on a floor that can only be reached by stairs, this must be indicated in the room description on the website. Then you can book either another room or another hotel. 2. I was very surprised that the request to print two boarding passes entailed a payment requirement of 5 euros. Two sheets of paper for 35 rubles, perhaps a little expensive)) In no hotel where I and my many friends had previously stayed, this service was not paid, but was regarded as courtesy and concern for guests who had already paid in cash for treatment and stay.
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Answer from ASTORIA Hotel & Medical Spa

Мы очень рады, что Вы для своего отдыха в Карловых Варах выбрали наш отель. Благодарим Вас за отличную оценку, которой мы ценим. Номера Эконом могут быть расположены на этаже, куда можно подняться только один этаж по лестнице. Информацию об этом в описании номеров ещё добавим. Большое спасибо за предупреждение. В этом году мы приготовляем у чайной комнаты уголок с компьютером и принтером. У всех гостей так будет возможность сделать сами распечатку документов бесплатно. Благодарим Вас за посещение и до скорой встречи в ближайшее время.

Валентина Р.
19.01.2020

Positives

The location is great, the springs are all nearby. It is very comfortable. The rooms are wonderful, after renovation. Thanks to all the staff, both medical and restaurant. Everyone is very attentive and polite. What was very pleasing was that there were no queues for procedures. Everything is on time. The food is wonderful, thanks to the chefs, the buffet is always an opportunity to choose according to your taste and mood. I recommend!!!

Negatives

There are no downsides at all, but the only drawback I want to note is the lack of tonometers (devices for measuring pressure) on the floors. The nurse supposedly has the device, but they never measured our blood pressure at our request. Then it’s not clear why there is a nurse on duty in the building????? I note that many elderly patients have encountered this problem. I hope this issue will be resolved positively.
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Answer from ASTORIA Hotel & Medical Spa

Очень благодарим Вас за пребывание у нас и отличную оценку. Мы рады, что все так понравилось. Тонометры на этажах не планируем добавить, замер давления - это медицинская услуга, которую должен сделать медицинский персонал. Медсестры работают в главном корпусе ежедневно с 6:00 час. до 18:00 час. вечера. Давление можно измерить у медсестры за дополнительную плату. Ещё раз большое спасибо. Надеемся на скорую встречу.

Олег Х.
15.01.2020

Positives

location, newly renovated, excellent food.

Negatives

The cleaning of the room is not very good, sometimes there is a smell of sewage in the corridors and at the reception, especially in the morning.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за посещение и оценку. Ещё в этом году мы бы хотели сделать аромат маркетинг, который бы улучщил воздух в коридорах, чтобы в воздухе не были следы минеральной воды, которая используется для ванн из термального источника.

Galina R.
07.01.2020

Positives

The location of the hotel to the sources of min. close proximity of water is convenient, especially when you go to drink water early in the morning or during a break between procedures. We express our gratitude to the hotel for providing us with a large two-room suite after renovation. The tea room pleased us with a wide variety of teas. I liked the professional, attentive and caring attitude of the attending physician and medical staff. I liked the staff working in the restaurant, everyone was friendly and carried out their duties clearly. In our free time we walked a lot, breathed air, and in the end we lost weight, which is very pleasant.

Negatives

No cons
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Answer from ASTORIA Hotel & Medical Spa

Мы очень рады, что Вам всё понравилось. Благодарим Вас за пребывание и оценку. До скорой встречи!

Ида Л.
04.01.2020

Positives

our stay was during the Christmas period, fabulously beautiful, very good location of the hotel, the center of the resort. We rested without treatment and walked a lot. The hotel has a swimming pool and sauna. We took advantage of the trip to Prague. The excursion is very well organized with a qualified and passionate guide, Alena Reznikova.

Negatives

We liked everything
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Answer from ASTORIA Hotel & Medical Spa

Большое спасибо за посещение нашего отеля и оценку. Мы очень рады, что всё понравилось. До скорой встречи!

Olga R.
04.01.2020

Positives

Everything was fine. We'd love to come back.

Negatives

No!!!
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Answer from ASTORIA Hotel & Medical Spa

Vielen Dank für Ihren Besuch und Ihre Bewertung. Wir freuen uns sehr auf ein baldiges Wiedersehen.

Yury C.
03.01.2020

Positives

Good location, food, treatment.

Negatives

Poor room cleaning, noisy elevator
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за пребывание у нас и оценку, которую Вы сделали. Номера убираются ежедневно с 7:30 до 15:00 час. Мы настроим работу персонала, который уберает номера. В течении 2 лет будут в главном корпусе Астория работать новые лифты. Благодарим Вас и надеемся на скорую встречу.

Irina S.
02.01.2020

Positives

The sanatorium is located right in the city center, very convenient, everything is within walking distance, springs, attractions. The hotel staff is very friendly, polite and attentive. Thanks to the cook for the good food, everything was tasty and fresh. The rooms are very cozy, warm, double doors in the room and also in the hallway maintain silence and provide peace. The room was cleaned every day. The hotel has every chance to get 4 stars. A great idea for a tea room - a unique opportunity to try and explore up to 20 types of tea. The schedule of procedures and meals is very well organized, everything is done according to schedule, there are no queues either in the dining room or for procedures. I highly recommend visiting this sanatorium, you can relax, receive treatment, and also enjoy the beauty of the city.

Negatives

The sanatorium has a very small swimming pool, which can be accessed only with a doctor’s prescription, and if desired, only for an additional fee.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за отличную оченку и пребывание у нас. Ваше оценка нам поможет в дальнeйшем улучшать наше услуги. В течении 2 лет у нас будут новые помещения у бассейна - несколько саун, дорожка Кнайпа, зона для релаксации. Ещё раз большое спасибо и ждём повторной всречи с Вами.

Sonata R.
02.01.2020

Positives

Everything was very good.. Plus - the buffet, the staff, both medical and restaurant service. Very blogadarny. I now advise my friends to go to this sanatorium through your website.

Negatives

Only on the 5th floor there was no internet in the room. It’s very strange that the router is smoldering on the 5th floor not far from the room, but for some reason the WiFi disappeared when entering the room. To call your loved ones and write, you had to go out into the corridor. Otherwise everything is great. Thank you!
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Answer from ASTORIA Hotel & Medical Spa

Мы очень рады, что Вы выбрали для Вашего отдыха наш отель. Будем стараться, чтобы WiFi в комнатах улучшилось. Благодарим Вас и до скорой встречи!

Rakhilya K.
30.12.2019

Positives

Location.

Negatives

You can hang clocks and paintings in the rooms. There is no free use of the pool.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за посещение у нас. Мы очень рады, что Вы сделали оценку. Бассейн можно назначить как одну из процедур в рамках классического лечения. В таком случае бассейн с профессиональным наблюдением. Надеемся на скорую встречу и всего доброго.

Тамара Г.
19.12.2019

Positives

I have not stayed in other sanatoriums, but for me everything is so good here that I am drawn to come here every year. I thank all the staff, and above all the management, for their good coordinated work.
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Answer from ASTORIA Hotel & Medical Spa

Большое спасибо за Ваше пребывание у нас и отличную оценку нашей работы. Надеемся на скорую встречу в 2020 г.

Irina A.
13.12.2019

Positives

As always, “Astoria” provided excellent cuisine, clean rooms, delicious tea from 11.00 to 20.00 and excellent treatment!

Negatives

Despite the completion of renovations in the restaurant, permanent seats at tables are provided only on the third day of arrival, which is neither convenient nor understandable. We visited in February of this year, one hall was closed, but we got seats at the tables on the first day of arrival (were served by young slender girls waitresses). This time the waitresses were more mature, which may have made their work more difficult.
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Answer from ASTORIA Hotel & Medical Spa

Мы очень ценим Вашего повторного пребывания в отеле и оценки, которую Вы сделали. Мы настроим работу персонала в ресторане, чтобы было все удобно. Благодарим Вас за посещение и до скорой встречи в ближайшее время.

Eleha K.
12.12.2019

Positives

Liked everything! Especially the treatment. I am very grateful to Dr. Andrey Belov! I am also grateful to the entire staff of the ASTORIA sanatorium.
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за пребывание и оценку. Мы очень рады тому, что Вы выбрали наш отель и Вам все понравилось. Надеемся на скорую встречу.

Olga S.
09.12.2019

Positives

I liked everything. The location of the Hotel is super. Right in the center of the Colonade. The service is also great. Polite attentive staff. The tea room is of the highest standard, I really liked it. The food is good and varied. We'll be happy to come again.

Negatives

Not a big minus, the shower room was not washed even once during the week of our stay. Neither the sink, nor the shower, nor the toilet. I had to wash it myself, because it was not pleasant to wash like that. The shower stall is small, the door does not open correctly, you have to enter sideways.
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Answer from ASTORIA Hotel & Medical Spa

Мы очень рады, что Вы выбрали наш отель и что Вам понравились предлагаемые услуги и чайная комната. Номера убираются ежедневно с 7:30 до 15:00 час. Пока были вот какие-нибудь претензии к уборке номера, у наших гостей всегда возможность сообщить ресепшн, которая решить вопросы круглосуточно. Благодарим Вас за пребывание и ждём всречи с Вами в недалёком будущем.

Svetlana K.
05.12.2019

Positives

The holiday is excellent, the staff are friendly, the source is across the road, the room is cleaned daily, I really liked the food👍👍👍
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Answer from ASTORIA Hotel & Medical Spa

Благодарим Вас за посещение нашего отеля и оценку. До скорой встречи!

Елена Л.
28.11.2019

Positives

My name is Elena, I vacationed in November 2019 at the Astoria Karlovy Vary sanatorium. The location is good, close to everything, including healing springs and shops. Large room with windows overlooking the colonnade, treatment, food liked it

Negatives

Small shower and the room was not cleaned very well; towels will only be changed when you ask.
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Answer from ASTORIA Hotel & Medical Spa

Большое спасибо за ваше пребывание у нас и за отличные отзывы! Чтобы поменять полотенца в комнате - у нас есть информационный знак в ванной комнате, где указано, что полотенце, которое вы хотите заменить, должно быть размещено на полу. Это так ясно, и это сохраняет окружающую среду. Спасибо, и мы с нетерпением ждем встречи с вами в ближайшее время.

Татьяна Д.
25.11.2019

Negatives

I would like the canteen (restaurant) to have the same excellent attitude towards people as in medical care. I am writing about people hired quite recently, because... I have been coming to this sanatorium for many years. Thank you very much to everyone else.
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Answer from ASTORIA Hotel & Medical Spa

Мы ценим ваш повторный визит. В следующий раз, когда вы остановитесь, мы свяжемся с вами в отеле и предоставим вам информацию о нашей новой программе для постоянных и постоянных гостей. Мы настроим все с персоналом ресторана, и вы снова будете полностью удовлетворены. До скорой встречи!

Marina V.
25.11.2019

Positives

My husband and I were in Astoria at the beginning of November 2019. We liked everything, the location, the food and the good medical facilities. I recommend to everyone. Price - quality is excellent.

Negatives

There was a little trouble. My husband left, and I continued treatment for several more days and was moved to a one-room apartment on the 4th floor. The room is small, but clean and renovated. We didn’t have time to hang the curtains and lived without curtains for 2 days. But after communicating with the manager, I was moved to a 2-room suite without additional payment. All issues are resolved quickly.
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Answer from ASTORIA Hotel & Medical Spa

Мы рады, что вы остались довольны и подтверждаете, что высоко ценим наших гостей. Если есть какие-либо проблемы, мы немедленно разрешим их к вашему удовлетворению.