references
Positives
Everything was very pleasant: the rooms had new plumbing, designer decoration, a thoughtful reception from the nurse and the doctor. The medical staff surrounds you with care, everyone is friendly and friendly. The restaurant amazed us with its variety of dishes and products. Special respect to the restaurant staff for serving so many people! Tablecloths were replaced instantly, excess dishes were removed on time and unnoticed. CARE was felt every minute from the entire hotel staff! THANKS EVERYBODY!Negatives
If possible, need a selection of blankets, I think. A blanket or something lighter. It was hot under the blanket that was in the hotel. But this is a very small minus.
Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение и оценку услуг. И спасибо Вам за идею выбора одеял. До встречи в 2022 г.
Positives
Great staff, comfortable room, varied menu.Negatives
The procedures are weak...Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за пребывание в нашем отеле и оценку. В рамках классического лечения включено 18 лечебных процедур на одну неделю, но есть тоже возможность заказать лёгкий пакет, в котором только 10 процедур на одну неделю. Цена отличаетя. Всегда рекомендуем забронировать полный пакет лечения с 18 процедурами на одну неделю. Спасибо Вам. До скорой встречи в 2022 г.
Positives
We were very satisfied. Everything was great. Thank youAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für alles. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
Swimming pool, sauna, treatment.Negatives
Failure to comply with hygiene standards by visitors when visiting the sauna. You need to sit on a towel or sheet.Answer from ASTORIA Hotel & Medical Spa
Мы очень рады, что Вы выбрали наш отель. Спасибо Вам! Правила посещения саун доступные у входа в велнес-центр. В сухой финской сауне надо иметь простыню, но в паровой и в травяной сауне купальник. Благодарим Вас. До скорой встречи!
Positives
We were there for two weeks, everything was fineNegatives
No consAnswer from ASTORIA Hotel & Medical Spa
Благодарим Вас и надеемся на встречу в 2022 г.
Negatives
Room service: several times my bed was not made properly with pillows and sheets. I showed photos in the hotel information, but unfortunately nothing changed during the time I lived in the Hotel ASTORIA. With kind regards, Ingrid von LingelsheimAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung. Es tut uns sehr leid, dass Sie mit dem Zimmerservice nicht zufrieden waren. Falls Sie die Fotos noch haben, bitten wir Sie um Zusendung an sales@astoria-spa.cz . Vielen Dank. Wir freuen uns sehr auf Ihre Rückmeldung.
Positives
Treatment, food, location of the hotel, cleanliness of the rooms - everything was very goodNegatives
No.Answer from ASTORIA Hotel & Medical Spa
Благодариам Вас за всё. Надеемся на встречу в 2022 г.
Positives
This is one of the best hotels in Karlovy Vary in all respects. From now on I will always use this hotel and your site. Thank you very much for your work.Answer from ASTORIA Hotel & Medical Spa
Очень, очень благодарим Вас. До скорой всречи!
Positives
Thank youAnswer from ASTORIA Hotel & Medical Spa
Herzlichen Dank! Wir freuen uns sehr auf Ihren nächsten Besuch.
Positives
Convenient location of the hotel.Negatives
Very few treatmentsAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам за посещение. Количество процедур всегда зависит на виду пакета. У комплексного лечения есть 18 процедур на одну неделю, но предлагаем тоже лёгкий пакет, где только 10 процедур на одну неделю. Цена отличается. Рекомендуем всегда лучше бронировать полный пакет - комплексное лечение. Благодарим Вас. Надеемся на встречу в 2022 г.
Positives
Gladly again..Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Bewertung. Wir freuen uns sehr auf ein baldiges Wiedersehen.
Positives
I really liked everything, the food, the staff, the tea room, the neatness of the hotel, the location of the hotel, the room and the furniture, especially the mattress on the bed.Negatives
The head nurse is very angry, everyone complains about her, the room is very small, it is impossible to get through if a person is sitting at the table, the room is 18 meters.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам. Мы очень рады, что всё понравилось. Работу медсестры улучшим, чтобы она была более приветливая. Двухместные комнаты в категории Комфорт Плюс имеют 18 метров, в категории Супериор 22 метров. Ещё раз большое спасибо и до скорой встречи!
Positives
Everything is just great!!Answer from ASTORIA Hotel & Medical Spa
Очень, очень благодарим Вас. Желаем всего хорошего и до скорой встречи!
Positives
One of the best hotels in the very center of Karlovy Vary. Modern furnishings, wonderful bathroom, room overlooking the colonnade. Free tea room equipped with everything necessary for a pleasant pastimeAnswer from ASTORIA Hotel & Medical Spa
Благодарим Вас за пребывание и оценку наших услуг. До скорой встречи.
Positives
The hospitality of this hotel made our holiday unforgettable. The location is great, everything is within walking distance. The food is also very tasty, there is a sauna and a swimming poolAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам. Желаем всего хорошего и надеемся на встречу в следующий раз.
Positives
It was my twentieth time in Karlovy Vary, but not yet at the Hotel Astoria. I would ONLY book this hotel now and recommend it to all my friends and acquaintances with all my heart. Thank you all.Answer from ASTORIA Hotel & Medical Spa
Herzlichen Dank für Ihren Besuch und Empfehlung unseres Hotels allen Ihren Freunden und Bekannten. Es freut uns sehr, dass Sie bei uns sehr zufrieden waren. Nochmals vielen Dank. Wir hoffen, dass wir wieder bald treffen dürfen.
Positives
Now this is our favorite hotel in KV! We got a wonderful room overlooking the colonnade. Excellent furnishings. Thanks to the administration for the pleasant atmosphere, the staff for the quality service and the chef for the delicious lunches!Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение нашего отеля и оценку. Похвалу коллегам с радостью передаем. Надеемся на встречу в следуюший раз.
Positives
No complaints. Everything is very smooth. The doctor is a professional. The front desk has wonderful employees who are ready to help the first time you contact us. There is a feeling of a well-worked team, which is very pleasant. There are no excuses like: “someone will come, go there.” Thanks to all the staff for respecting our guests.Answer from ASTORIA Hotel & Medical Spa
Очень, очень благодарим Вас. Мы рады, что всё так понравилось. До скорой встречи в 2021 г.
Positives
The food is varied, tasty, but it would be nice to lower the temperature of hot dishes, I burned myself twiceAnswer from ASTORIA Hotel & Medical Spa
Wir bedanken uns für Ihren Aufenthalt und Bewertung der Leistungen. Über Ihre Empfehlung zur Temperatur von warmen Gerichten wurden unsere Mitarbeiter im Restaurant informiert. Vielen Dank. Wir freuen uns sehr auf ein Wiedersehen im Jahre 2021.
Positives
Good food, springs nearbyNegatives
Poor soundproofing between roomsAnswer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за пребывание у нас и оченку нашей работы. Надеемся на встречу в 2021 г.
Positives
Were only positive experiencesAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und schöne Bewertung. Wir freuen uns sehr auf ein baldiges Wiedersehen.
Positives
Everything was wonderful, we will definitely go again. My wife and I were very pleased with our trip to Karlovy Vary. Everything was just perfect. Starting from placing the order, thanks to the operators. The transfer was just a great idea, they dropped us off at the doorstep of the house and returned it. The minibus is clean and comfortable. Personal thanks to the driver, I think his name is Milan. Smooth, respectful, a real pro. We went there and back with him. We were greeted friendly at the Hotel; the room we got was a little cramped, but cozy. The window looked out onto the street, in the morning you could hear bells and every day a musician with a violin. We were lucky with the weather, combined with everything else, we enjoyed every day. The doctor and staff are friendly and friendly. Additional procedures could be purchased upon request. The restaurant was amazingly clean, all anti-corona measures were observed. We were quite pleased with the choice of food. The room always had freshly starched, sparkling white bed linen, changed every 3 days. Towels were changed at will, even every day. Cleaning was also carried out on time. We walked a lot, the town is wonderful for its architecture and location. We lived in the Astoria Hotel, right opposite the springs - it was very convenient. The square in front of the Hotel was pleasing to the eye, and the soul simply sang with delight. Two weeks passed quickly, at the most desired level. If we have the opportunity, we will definitely come to Karlovy Vary again. Thanks to everyone!!!!Answer from ASTORIA Hotel & Medical Spa
Большое, большое спасибо. Желаем всего хорошего. До встречи!
Positives
Excellent location of the hotel overlooking the Mill Colonnade, within walking distance from most sources. Food at the highest level. Very attentive and helpful staff. I really want to visit Austria at least once again.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение и отличную оценку. Надеемся на встречу в следуюший раз. Желаем Вам всего хорошего.
Positives
Nice hotel, convenient location, friendly staff, good foodNegatives
The Comfort single room has very narrow shower doors. The doctor prescribed procedures that did not correspond to my illnesses and desiresAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам, что Вы для своего отдыха выбрали наш отель и оценку. Для стандартов лечения, которые действительные в Чешской Республике, весь ответственность за правильное назначение процедур несёт только курортный врач, поэтому к сожалению не возможно назначить процедуры по мнению и желаниям госта. Еще раз спасибо Вам и до скорой встречи.
Positives
I would definitely like to positively highlight the great massage from an excellent specialist, Salzgrothe and, last but not least, water aerobics in the pool or sauna as a “treatment/procedure”.Negatives
You should definitely pay attention to which room category you have booked and in which category (room) you will then be accommodatedAnswer from ASTORIA Hotel & Medical Spa
Herzlichen Dank für Ihren Besuch und Bewertung. In unserem Hause gibt es verschiedene Zimmerkategorie, einen tollen Blick auf die Kolonnade und einen Balkon bieten die Zimmer Superior an. Nochmals vielen Dank. Wir wünschen Ihnen alles Gute und freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
We would like to thank all the employees of the Astoria Hotel from the bottom of our hearts. For care, attention, understanding. Medical staff for their attentive attitude, Dr. Belov for understanding and kindness. Restaurant staff for good quality food, waiters for helpfulness. You are all great! Even in such a difficult time, they showed their positive attitude. We wish you all prosperity and above all health!! Best regardsAnswer from ASTORIA Hotel & Medical Spa
Es freut uns sehr, dass Sie sich für Ihren Kuraufenthalt in Karlovy Vary unser Hotel ausgewählt haben. Vielen Dank für Ihren Besuch und positive Bewertung. Auf Wiedersehen im Jahre 2021.
Positives
Thanks! Thank you to all the employees at Haus Astoria and Wolker for everything you do to improve people's health. Everyone was very friendly and benevolent - in all rooms where we had treatments. Everyone worked well - from reception to the dining room - order, friendliness and respect. We were here for the 5th time and we will come back. Keep it up, you are the best in Karlovy Vary.Answer from ASTORIA Hotel & Medical Spa
Wir bedanken uns für Ihren Aufenthalt und Ihre Treue unserem Hause. Wir freuen uns sehr auf Ihren nächsten Besuch.
Positives
Dear employees, thank you for your high-quality, professional work and for preventing our health! Particularly noteworthy is the professionalism of the masseuse Lena. She does her job with a soul! Best regardsAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung. Es freut uns sehr, dass Sie bei uns zufrieden waren. Nochmals vielen Dank. Auf Wiedersehen im Jahre 2021.
Positives
Dear employees of Astoria! Thank you for your high-quality and professional attitude and prevention of our health! I would especially like to note the professionalism of masseuse Lena. She does her work with soul! It would be nice to note her attitude towards clients at the meeting and thank her on our behalf.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за посещение нашего отеля и оценку услуг. С радостью передаем Вашу похвалу работы массажистки Лены. Ещё раз большое спасибо. До скорой встречи в 2021 г.
Positives
Thanks to all the staff. "Astoria" for everything you do to improve people's health. Everywhere everyone is friendly and friendly - in all the rooms where they were treated. Well done - from the reception to the dining room - order, kindness and respect. We have been here 5 times already and, if we survive, we will come again. Keep it up so that you are the best in Karlovy Vary.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам за пребывание у нас и отличную оценку. Мы очень рады, что Вы уже посетили отель 5 раз. Желаем здоровья и всего хорошего. До встречи!