references
Владимир Ф.
01.04.2019
Positives
Good afternoon. We are grateful to Dr. Krabtsova for her attentive and sensitive attitude to our health problems. Many thanks to the medical and technical staff. We will definitely come next year.
Ольга П.
01.04.2019
Positives
We are satisfied with the treatment at the sanatorium. Great location. Availability of thermal water. Attentive medical staff. The reception staff were always ready to help. I especially want to thank Jakuba Bobcika for his attentiveness and kindness. We will monitor the work of the sanatorium to improve service. Perhaps we'll come again.Negatives
The rooms are of very different quality. The worst thing is the food. Chefs cannot cook even simple vegetables acceptable. Soups are generally terrible. Maybe we were unlucky and there were some bad cooks during this period.
Tatiana K.
26.03.2019
Positives
Thank you, I had a good rest and treatment, everything worked out well, but there are some small flawsNegatives
This applies to the procedure for gas injections, when many half-naked women accumulate in one room while waiting, this moment is not conducive... I would like to undress alone in a booth, as this process is organized in other hotels...Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваше пребывание у нас, и мы также благодарим вас за замечания, с которыми мы будем иметь дело немедленно. Мы с нетерпением ждем встречи с вами в ближайшее время.
Elena R.
16.03.2019
Positives
Location, food, treatment, service, friendliness - everything is good and corresponds to the declared “stars” of the hotel. Availability of a safe at the reception. Availability of a tea room.Negatives
The elevators often broke down and on the day of departure we had to carry our suitcases partially up the stairs. You don't have to do a massage, because... This is not a massage. Limiting the operation of the tea room to 20-00 hours. We ate on the second shift, i.e. dinner is from 19 to 20 o'clock, you can't drink tea in the restaurant, and there were 15 minutes left before the tea room closed and there was practically no normal (and sometimes abnormal) tea. It should be extended to at least 20-30 or until 21 o'clockAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваш визит. Мы с нетерпением ждем встречи с вами в ближайшее время. Tearoom сервис ежедневно с 11 утра до 8 вечера. Для наших гостей есть бонус, если у них есть 4 различных вида чая бесплатно каждый день. Кроме того, вода доступна на столе на обед и ужин. Гости могут купить все напитки в ресторане - от чая до пива. Мы верим, что в следующий раз вы будете полностью удовлетворены, у нас будут отремонтированные номера и в следующем году также велнес.
Lilia W.
11.03.2019
Positives
Only positive feedback throughout our sanatorium and spa treatment at the Astoria sanatorium in Karlovy Vary. We'll definitely come again.
Liudmila F.
11.03.2019
Positives
Good organization of rest and treatment. Attentive, caring attitude of the staff. High quality. varied diet. Thank you! We'll come again.
Вера К.
08.03.2019
Positives
Lovely room after renovationNegatives
On the day of departure, I went to the nurse for a printout and asked to measure my blood pressure and listened that only we go and ask that neither Germans nor from other Western countries come. Is this forbidden or the nurse just didn’t want toAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваш визит. Мы рады, что вам понравились новые номера. В центральной части Астории уже отремонтировано 63 номера из 105, и к концу 2019 года все новые будут. В общении с медсестрой это было, вероятно, недоразумение. Процедуры, выходящие за рамки рецепта, платные. Мы с нетерпением ждем вашего следующего визита.
Zinaida U.
04.03.2019
Positives
Very attentive staff, absolutely all employees were always friendly and helpful; The food was normal, the variety of dishes pleased me; And of course the location of the sanatorium is the best.Negatives
Massage was not offered as part of the treatments due to a shortage of massage therapists
Larisa K.
02.03.2019
Positives
Wonderful doctor Lyudmila (I don’t remember her last name) - special thanks! Excellent treatment, politeness upon check-in, renovated room, proper dietary nutrition.Negatives
Errors in the statement
Эвелина Г.
27.02.2019
Positives
The Astoria Hotel is located superbly, the doctor Andrey is very attentive and professional, the canteen workers provide very fast and high-quality service.Negatives
The hotel does not deserve more than 3*. They clean poorly, the furniture is old. I booked a single room and lived alone in a room with two beds. There was no turning around. Bathrobes for an additional fee, the central elevator worked intermittently. It's unlikely that I will return to this hotelAnswer from ASTORIA Hotel & Medical Spa
Уважаемая Эвелина Гаспас, благодарим Вас за посещение ASTORIA Hotel & Medical Spa. В настоящее время у нас 63 номера из 105 отремонтированных. Они современные и очень уютные, в следующий раз эта новая комната непременно выйдет. К концу 2019 года все номера будут совершенно новыми. Мы с нетерпением ждем вашего следующего визита.
Galina B.
25.02.2019
Positives
I really liked the treatment, all procedures were of high quality and timely. Thank you very much to all the medical staff and in particular to our doctor Belov Andrey for his professionalism and individual approach to each patient, he spares no time in seeing patients, knows how to listen and makes the correct diagnosis, and gives good advice. The masseurs are great. Very friendly staff in the restaurant, special thanks to them.Negatives
Wifi is slow and there are no French channels on TV
Тамара В.
25.02.2019
Positives
Good treatment I liked everything except 2 massage sessions - the masseuse does her job as a favorNegatives
The staff is being replaced by young, not fully trained workers. There is a lot of rudeness, especially the new nurse at the reception. I have stayed at the sanatorium more than 5 times, and no one pays attention to this. They constantly check into the most remote rooms on the 5th floor.Answer from ASTORIA Hotel & Medical Spa
Уважаемая Тамара Веремеюк, Мы высоко ценим ваше повторное пребывание в нашем отеле. К сожалению, из-за высокой загруженности отеля этот вариант состоял в том, что вы жили на верхнем этаже. Мы пытались переместить вас, но, к сожалению, другого варианта не было. В следующий раз мы приложим все усилия, чтобы все было в порядке. Мы с нетерпением ждем вашей следующей встречи во время вашего пребывания.
Нина В.
22.02.2019
Negatives
Didn't like the food. I understand that the sanatorium prepares food either steamed or baked. But sometimes it's very tasteless. In the evening especially, it seemed as if the mixed salads were made from the day's vegetable dishes. I liked that there was a tea room where you could get honey and lemons. In the restaurant you can get pastries and fruits.
Alexey L.
21.02.2019
Positives
We stayed from 6 to 18 February - we really liked the location of the hotel, just perfect! Excellent attitude of the medical staff, a wonderful elderly woman doctor (unfortunately we didn’t remember her last name), wonderful new rooms and furniture, an excellent salt room. The tea room is open all day. Many thanks to the hotel staff!Negatives
I didn’t like everything related to food and the restaurant: guests are divided into 2 shifts (for breakfast, lunch and dinner), they have to meet the allotted 1.5 hours (instead of 3) in all other hotels, and the staff expresses dissatisfaction if you are a little late - very not correct! Only carp, trout, boiled tongue and meat are cooked deliciously. There are a LOT of onions in all salads and ready-made dishes! But on the 19th another cook arrived.Answer from ASTORIA Hotel & Medical Spa
Мы сердечно благодарим вас за ваше пребывание в нашем отеле. Спасибо за вашу оценку и понимание. Мы только что завершили реконструкцию еще 27 номеров, поэтому другие гости будут более довольны качеством проживания. В ресторане мы представили новые буфеты в прошлом году и значительно расширили наше предложение горячих и холодных блюд. Ежедневная чайная комната также доступна бесплатно. Мы с нетерпением ждем вашего следующего пребывания в постоянно меняющемся и улучшающемся отеле ASTORIA Hotel & Medical Spa.
Irina A.
20.02.2019
Positives
Very friendly atmosphere, sensitive and helpful staff. Many thanks to Dr. Belov, massage therapist Patricia, and all the medical staff, thanks to whom I can raise my left arm and generally feel much better, as well as to the restaurant waiters Natalya and Ekaterina, who with their smiles and friendly greetings created a positive mood for the whole day.Negatives
There's a lot of vinegar in salads
Luba D.
18.02.2019
Positives
Everything was fine.Negatives
Room cleaning needs to be improved.
Kim M.
17.02.2019
Positives
Excellent treatment. Attentive staff. Room after major renovation. The food was very good, but in the last 4 days new chefs appeared and people began to be indignant. The food became disgusting. Not edible at all. There is nothing to say about the location. This is the best place in Karlovy Vary.Negatives
There is practically no Wi-Fi. It's impossible to work. I had to go to the 2nd floor, because the one above doesn’t work. And this despite the fact that the vlan is positioned throughout the hotel. Over the last 4 days, new chefs have arrived and it has become impossible to eat in Astoria. Disgusting and tasteless food. The food experience was spoiled. If we exclude these 2 minuses, everything else was decent.
Галина Ш.
14.02.2019
Negatives
Releasing your room at 10 am upon departure is very early, since many people use Karlovy Vary Airport, from where the only flight to Moscow is at 15-20 and it is not clear what to do all this time with things and clothes, you have to jostle for so long at the reception desk. They clean the room after check-out for half an hour, so why not let the person leaving stay in the room at least until 12 o'clock.
Rakhim S.
13.02.2019
Positives
I arrived, met, treated, created conditions for relaxation, escorted me to the transfer, the team is wonderful, I spent three years in a row with them and the next year I went back to them only.Negatives
there was no negativity for us. just little things.
Воронина Ш.
11.02.2019
Positives
I liked the clarity and professionalism of the work when choosing a sanatorium! A wonderful excursion to Prague! delicious and varied food, a tea room, it’s absolutely wonderful: honey, milk, a variety of teas!! the staff tries their best! we lived in room 506, thanks to the maids for their work!!Negatives
Everything is fine, I don’t want to find fault!! I would like more procedures and a little more attention from the medical staff during the 14-day period!
Tatiana I.
10.02.2019
Positives
all was goodNegatives
The big drawback is that people were not notified that natural construction was going on in the hotel on three floors. There was a hum from drills and grinding machines. Coming after the procedures, there was no opportunity to rest. I lived in 210 rooms.. One day I came back from the procedure and found a bottle of wine and a note from the administration. I apologize for the inconvenience. My wish for the administration is to notify your clients about the repairs honestly.
Walentina E.
10.02.2019
Positives
Everything is fineNegatives
It’s bad that clients are not notified that the hotel is undergoing major renovations on three floors at once. Coming from procedures, sometimes I wanted to just relax in silence. But I lived in room 209 and there was the hum of drills and grinding machines..
Vladimir F.
10.02.2019
Positives
We visited for the first time, the impressions were the most positive. It’s especially nice that the staff speaks and understands Russian well.Negatives
The only negative is a very expensive transfer from sanatoriums.com. A taxi to the airport turned out to be three times cheaper.
Valentina R.
09.02.2019
Positives
A very beautiful place and the sanatorium itself is located in a very good location!Negatives
When checking in, you need to ask if the client wants to live near the renovation/construction work! This really interferes with a normal, relaxing holiday! Not all junior/duty staff are friendly and many should be more attentive, patient and polite when communicating with vacationers (especially in old age)! I won't go there again because of this kind of service!Answer from ASTORIA Hotel & Medical Spa
Уважаемая Valentina Rebane - Sikorska, спасибо за Ваш отзыв. Большое спасибо за ваше пребывание в ASTORIA Hotel & Medical Spa. Мы верим, что вы приедете к нам в следующий раз. Вам обязательно понравится в новых номерах. На данный момент мы реконструировали 63 номера из 105. К концу 2019 года все номера будут новыми. Мы с нетерпением ждем встречи с вами.
Светлана К.
05.02.2019
Positives
When we booked trips to the Astoria sanatorium, we were a little apprehensive, after all, it was 3 stars (before that we were in fours). But the fears turned out to be in vain. I liked everything very much. Accommodation: room after renovation, everything is new, beds are comfortable. Cleaning was done every day. Food: although many are not happy that the hotel switched to all-inclusive meals, we really liked it. The food is varied, everything is tasty, there is a lot of choice. Treatment: the procedures are carried out strictly on time, the doctor at the reception (we went to the head physician Jaroslava Krabcova) listened carefully, examined, measured the pressure and prescribed procedures taking into account our wishes. In the sanatorium, meals are served in two shifts; therefore, the procedures were very well distributed over time. We always had time to drink water and eat, and not be late for procedures. The staff is friendly and attentive. All requests were fulfilled. The location of the sanatorium is simply magnificent, two steps from the colonnade (this is especially true in the morning). Excursions: we went on a free excursion from sanatorium.com to Prague. The guide - Alena Reznikova - is just some kind of miracle!!! Although this was not our first time in Prague, we learned a lot of new things from her. Thank you very much, Alena! In general, only positive emotions. I recommend the hotel.Negatives
Well, a little fly in the ointment) The water temperature in the shower in the room is poorly regulated. Either cold or boiling water. But maybe we're just unlucky)
Anzor M.
03.02.2019
Positives
I liked everything, the staff is very polite, the procedures are very helpful, the food is very varied, overall I liked everything perfectly!
Yelena N.
31.01.2019
Positives
The doctors and staff are very polite. The treatment is very good.
Valeriy S.
26.01.2019