references
Борис П.
30.10.2018
Positives
Everything is great! Thank you very much. We especially thank our doctor, Lyudmila Stoklaskova, who was very attentive to us. I, Boris, especially thank Maria Koshtova, who does an excellent massage. Many thanks to all the staff of the sanatorium: medical workers, canteen staff, governesses - in general, everyone!!! With great respect to you! Pismensky Lyudmila and Boris.Negatives
Very warm blankets!
Армаис К.
27.10.2018
Positives
Thank you very much, everything is great. There were no failures. The transfer is excellent, the excursion is wonderful. The sanatorium is good, especially the location.
Светлана Щ.
25.10.2018
Positives
good service in the restaurant (especially the waitresses), high-quality room cleaning.Negatives
no cons
Надежда Л.
22.10.2018
Positives
I have been resting in this sanatorium for the seventh year, which means that I am satisfied with absolutely everything and the changes that have occurred this year (salt room, buffet, new rooms for parafango procedures and gas injections) convinced me that I made the right choice .
Сергей К.
15.10.2018
Positives
Excellent location of the sanatorium and range of procedures offered. Expensive and professional service, both by medical and service personnel.
Татьяна Ф.
09.10.2018
Positives
Everything is excellent: treatment, food, attitude of the staff.Negatives
Well, the floors in the rooms of the Three Lilies building of the Astoria Hotel are very creaky.
Ирина К.
06.10.2018
Negatives
Not all of the staff are always kind and pleasant. I encountered the open hostility of the Nurse.
Natalya G.
02.10.2018
Positives
The treatment was well established. Quite clean rooms, polite staff, although inconsistent.Negatives
The food is bad and monotonous. A proper diet is very far away. There are carafes of green water on the table.. Portioned cream cheese with mold. Apparently from improper storage. You have to sit for half a day to see a doctor. When receiving procedures (for example, oxygen therapy), honey. my sister forgot to give me the medicine to drink. She came again and again didn’t say anything. Thanks to the patients. In total there were 2 procedures, 2 hours each, carried out uselessly. Why did you go? Unclear. Perhaps such negativity towards Russian guests.
Olga M.
24.09.2018
Positives
I really liked the Charcot shower procedure performed by Miroslava. Special thanks to her! All the medical staff are wonderful!Negatives
Very early check-out at 10-00. This was an unpleasant surprise for us! As a rule, in all hotels no earlier than 12-00.
Andrey B.
12.09.2018
Positives
Everything is great! I liked everything, the medical staff, the waitresses, the cleaning ladies are all friendly. The food in the restaurant is excellent! Some advantages😊 Was there from 08/26 to 09/10/2018Negatives
There are no complaints!
Inna T.
03.09.2018
Positives
It was our first time and we really liked everything. We will definitely return to Astoria.
Michael F.
03.09.2018
Positives
If I’m healthy, I’ll come again and when ordering I’ll ask for number 319. I was fine, thank you for the silence and good treatment. Best regards, Fisher.Negatives
in 5 weeks there was only 2 struggles and quite tasty very old central elevator got stuck and I was released after a while it was unpleasant it was repaired almost every other day.....it would be advisable to change it with respect Mikhail..
Айгуль А.
30.08.2018
Positives
I liked the Astoria sanatorium, the food is excellent, the variety of dishes is excellent, the treatment is excellent, the staff is good, I liked the location of the sanatorium.
Galina S.
28.08.2018
Positives
It’s very good that the sanatorium is located directly opposite the colonnade; you don’t have to go far to the springs. The specialists who perform the procedures are very conscientious about their duties.Negatives
There were a lot of questions and things that spoiled the mood. Firstly, our room was on the 5th floor (513), the weather was very hot, it was heating up, the room was hot. In addition, the location of the room was very inconvenient, we couldn’t use one elevator to get to the room, you had to get to the 4th floor on one floor, then go across the entire corridor to another elevator, a lot of running around, very inconvenient. Moreover, upon check-in, they didn’t even leave water in the room, although when talking with other vacationers, they found out that they received a plate of fruit and a bottle of water upon check-in. These are, of course, small things, but the aftertaste is unpleasant. The room has very old flooring, everything is dirty, in general, a dust collector, and besides, the cleaning in the room was not thorough. This concerns the room. Secondly, when visiting the doctor, many questions arose. On the website there is a list of procedures, what they are, for health reasons, I receive lymphatic drainage of the legs 1-2 times every week, before the trip I was wondering if this procedure existed, it was, but the doctor He refused me, explaining at first that this specialist was not available at the moment, and later, when, when communicating with other vacationers, I found out that they had received this procedure, when visiting the doctor again, he began to explain something about the employment of the staff, in In general, I got the impression that those who additionally sponsor get everything they want, and such conversations go on. As a result, I had to buy this procedure myself in Lazne 3, because... this is important for me. Also on the website it says that there is a medical center open 24 hours a day, where you can measure your blood pressure at any time, when you asked the doctor, he answered that you never know what they would write on the website to sell vouchers, the medical center was open from 6 am to 6 pm, and then, if necessary, the emergency room. Regarding blood pressure control, he also said that if there were problems, you had to bring the device with you. Before the trip, I also wondered if I needed to have some papers from the doctor in order for me to be prescribed procedures that were not contraindicated for me, I was told that there is a doctor who will talk to you and see for himself what to prescribe for you, but the doctor turned out to be incompetent in this area (I had surgery to remove a brain tumor), as a result, what procedures I wanted to receive were not I received them because... the doctor couldn’t confirm that it wouldn’t hurt, but I didn’t take the risk, I only took the procedures to do something. The number of procedures is also not entirely clear; on the same vouchers they prescribe 36 procedures, I had 32. although it was stated that I should have 33, others also took vouchers through your site, some had 36, when I asked the doctor this question, he answered that he was not a manager to count the appointment, although he prescribes. It is also noted in the voucher that according to They take tests upon arrival and departure, I didn’t have these appointments at all, my husband had a blood test for cholesterol upon arrival, and upon departure there was no control. In general, not a very good impression of this. It’s also not very convenient that it’s only for breakfast coffee, tea. At lunch and dinner - only water. The rest of the time there is a tea room. For example, I realized that after eating I have to drink tea or coffee, you cannot pour tea and bring it to the dining room from the tea room, nor into the tea room You can’t take something for tea from the dining room. The tea room is a good idea, but why not provide boiling water and tea in the dining room for lunch and dinner, and in the tea room you could drink tea in between when you want. If that’s what you want It will help, I will be glad, we have drawn conclusions for ourselves, and if next time there is a desire, we will take into account all the disadvantages and make the order differently.
Копыт Б.
27.08.2018
Positives
I liked the Treatment, the Food. Especially the salt room, lymphatic drainage, massage. The food is delicious. There is a lot of everything. Even too much. Tasty and varied.Negatives
There were no air conditioning fans in the resort. Therefore, it was difficult in the heat.
Elena K.
21.08.2018
Positives
Favorable geographical location, wonderful medical procedures, attentive and very responsible honey. staff.Negatives
Lack of dietary food (although this was indicated in the hotel description), disgusting room cleaning or its complete absence, unwillingness of the staff to compromise (my sister and I were placed on different floors, although there were free rooms on the same floor).
Yulduz K.
19.08.2018
Positives
Locations. Nutrition. Doctor Kravsova is good.Negatives
in other sanatoriums there are gas injections. The injections are not so painful, but in yours they make them very painful. Cleaning in the rooms leaves much to be desired.
Галина .
14.08.2018
Positives
The Astoria sanatorium is well located, as the springs are very close. All procedures are carried out on time. The food is varied, buffet three times a day. Medical staff and canteen workers work clearly and consistently. The doctor, Mrs. Jaroslava Krabcova, is a professional, attentive to the requests of patients. I left a very good impression, I will recommend the sanatorium to friends.Negatives
Room cleaning leaves much to be desired. In the salt room you need a poster with the inscription: “Quiet! Silence your phones!” (late patients talk very loudly). Slow Internet. The packed lunch for the whole day is very modest: a 0.5 liter bottle of water, two sandwiches and two muesli bars.
Nataliya .
13.08.2018
Positives
I would like to express my gratitude to the entire team of the Astoria Hotel; we really enjoyed the treatment, relaxation and food at the hotel. The hotel is superbly located, right next to the springs, so you always have time to drink water before breakfast, even if there are early treatments. The food is served as a buffet for all three meals, and we liked it. You can always choose the food you eat. The choice of dishes is always very large and varied. Cleaning was excellent every day, beds were changed three times, towels were always provided when we needed them. There are a variety of procedures, Dr. A. Belov selected those that we needed and gave the necessary recommendations. He was very attentive, and this is important when you come for treatment. We are very grateful to all the nurses who do an excellent job. Thanks to all the canteen workers for their work. I liked that the hotel organized a tea room where you can sit and drink delicious tea and chat) Thanks again to everyone for your attentive attitude.Negatives
The hotel now has a much needed procedure - a salt room, which we really liked. However, I would like it if latecomers were not allowed in for the procedure, otherwise the room turns into a walk-through yard. The administration also needs to put a sign on the door of the room prohibiting entry with mobile phones, because people using them during the procedure disturb others, especially when they do not turn off the sound. And you need to close the doors to the corridor, where the room is always located, so that loud conversations do not interfere with relaxation.Positives
Good afternoon From July 10, 2018 to August 24, 2018, we rested and received treatment at the Astoria sanatorium. We had a good room (No. 427), but of course we would have liked one with a view of the main street. We were very pleased with the service staff, everything was clean : both in the rooms, and in the dining room, and in the treatment rooms. As for the food, I would like to say that in principle we were satisfied, especially with breakfast. True, we understand that hot dishes are served for dietary reasons, taking into account their medicinal value. Still, we wanted different and tasty types of dishes. But that doesn't mean we're not happy. I would like to emphasize that the hotel has doctors and medical staff. the staff treat their duties properly. We are very satisfied with the treatment procedures. If you are interested in our wishes, we can add the following: it is desirable to increase the number of new types of treatment; in connection with excursions to other countries, try not to include medical procedures on Saturday and Sunday; if you are late for procedures due to some circumstances, I would like the medical staff to carry out the procedures as far as possible; In the city, when it gets hot, it’s not very comfortable without air conditioning in the room; it would be desirable to change the carpet in the room, for example, in the corridor it was very nice. But in general, we were satisfied with the hotel and would wish everyone to confidently book the Astoria Hotel. As for the above wishes addressed to the hotel, this is only for the purpose of providing the hotel with an even better rest experience for its visitors. By the way, if we go to Karlovy Vary next year, we plan to stay at the Astoria Hotel. By the way, I would like to note that the city is very beautiful with its architectural landscape. Goodbye. Hello everyone from Baku!
Ирина Т.
13.08.2018
Positives
Many thanks to the Sanatoriums team for organizing the holiday! Continued success in your work! Astoria stayed at the hotel several times. Very good location. Good treatment. The doctor, Mrs. Yaroslava (I forgot my last name, and did not take medical paperwork as it was unnecessary), conducts the appointment carefully and clearly. The procedures are also well organized. The nurses are friendly. Personally, I have never had any misunderstandings with procedures in all my years. And I especially want to thank the waiters. They work quickly and politely. Well done! And thank you very much for the tea room! I'm planning to stay in Astoria next year.Negatives
There used to be more polish in the hotel! Clean - but it was cleaner. It seems to me that the maids have very heavy and clumsy vacuum cleaners. There are no other complaints about the hotel. I didn't like the behavior of the vacationers in the restaurant. Many people are not ready for a buffet. They go for food with bags on their shoulders. They touch clean dishes. Some men were wearing shorts. Clean plates stand level with their bare feet. They sort the bread with their hands (the cutlery lies nearby). I used to like the restaurant better. And someone smoked in the rooms. I lived on the 4th floor, but tobacco smoke often came into the room from the window.
Саия М.
13.08.2018
Positives
Great location. Good treatment. I liked the doctor, Mrs. Yaroslava. The nurses are polite, they help you get out of the bath, lie down on the couch or get up from it. The procedures are carried out well. Many thanks to the waiters. Very polite and efficient. Having a tea room is a plus. But sometimes the tea was cold.Negatives
The hotel used to be cleaner. Didn't like the buffet. The idea is good, but the vacationers behave badly. Women go for food with bags. They shake them over the dishes. Many men are wearing shorts. The dishes are at the level of their feet.
Lina M.
11.08.2018
Positives
The location of the sanatorium is great, it’s very convenient to go get water, the surroundings of the sanatorium are very beautiful. At that time, a summer music festival was held on the colonnade: I had a lot of funNegatives
I was surprised by the staff: some kind of double, contrasting and ambiguous impression.... Very friendly relations have developed with some of them, but there are not enough of them. For the most part, the staff is harsh and unfriendly - this is more about the medical part. Quality of honey services wants the best.
Farida D.
05.08.2018
Positives
I liked the doctor Krabtsova, the massage therapist Teresa, the physio Louise, the friendly medical staff who work at Parafango!!Negatives
I didn’t like the nurses in the emergency department, where they wrote out procedure sheets! Very rude attitude and always not happy with anything!
Лариса Г.
30.07.2018
Positives
excellent location, treatment, friendly, pleasant staff. I would especially like to note the attentiveness of the doctor; unfortunately, I did not remember his last name. Wonderful tea room. It is desirable to improve the range of food, especially fruits.
Mara Z.
25.07.2018
Positives
We liked everything very much, we will come here next year
Людмила Г.
24.07.2018