references
Positives
We were thrilled about this spa hotel. After a while (because of Corona) we were back in Karlsbad. This time in the "Astoria". All applications went smoothly and cleanly. The cleanliness was noticeable throughout the house. It was also very nice that a nurse was always there when you needed her. The tea room in the house is a great idea. Sooo loving. Especially the good and loving cuisine. There was enough for everyone and exquisite. We were happy with everything and will definitely come back. We were also happy to see BAD 1 in all its beauty again.Negatives
We didn't like the fact that some guests (mostly Russian women) took a lot of food from the buffet, plain and in cans. Did you only book half board?
Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and your review of your stay. We would like to clarify that taking away food from the restaurant is really not allowed, unfortunately some guests sometimes have problems fully respecting this rule. Thank you again for everything. We look forward to your next stay.
Positives
Stunning location of the hotel, easy access to all sources. I liked the treatment, especially the massages and baths. Friendly staff. Large selection of food.Negatives
The procedure was scheduled for 9:50 with a duration of 45 minutes. I came up in advance to ask if I could come in earlier or later since I had an appointment at another place for 10 o’clock. They said that I could come later, but they didn’t let me in later. They said that she had to come on time, but she signed the card for receiving treatment.Answer from ASTORIA Hotel & Medical Spa
Thank you for visiting our hotel and rating our services. We are very sorry if there is any misunderstanding, but for the procedure you must arrive at the appointed time, as other guests also have procedures scheduled. Thank you. We will be very glad if you visit us again next year.
Positives
I liked it very much, I’ve already been to you three times and I want to come again next year. The staff is friendly and professional. Best regards, Lilli OldenburgerAnswer from ASTORIA Hotel & Medical Spa
We thank you very much and look forward to seeing you in 2024.
Positives
The location of the resort is very convenient, The service staff (in the dining room and in the treatment rooms) is excellent, everyone is very friendly. Also good cleaning of the rooms in the hotel.Negatives
Accommodation, our room was significantly smaller in size than it should be in our package. I can send photos. The head doctor, unlike the middle staff, was very inattentive and unfriendly, demanded payment for changes in procedures, and in order to get an appointment with her you had to sit in line for hours.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and evaluation of services. As our hotel is a heritage building, room sizes may vary slightly. If the guest wishes to get a large spacious room, we recommend booking Superior rooms. We would like to clarify that if a guest wishes to change an already scheduled treatment time, a fee of CZK 200 will be charged. Therefore, the chief doctor absolutely did the right thing by charging a fee for changing procedures. Thank you again and we hope to see you again soon.
Positives
Hotel has a good location, clean, very nice staff, would recommend again.Negatives
What didn't like was a young man doing part of a massage (not a professional massage, lots of oil and moving your hands, that was it)Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and your review. We are very sorry that you didn't like the classic partial massage. During the massage, the masseur tries to take into account the client's specific health problem so that the massage is pleasant, effective, but at the same time not painful. Thank you for everything. We look forward to your next stay.
Positives
Medical advice from Dr. Belov very good. Staff generally very friendly and helpful. Room service was good, room size and view, fridge for my insulin and a small safe and side table for my breathing machine.Negatives
Planning times for the application appointments Poor too early, or in the middle of meal times and since I am diabetic, I need regular meal times and in peace, which was not possible with the given planning. Exchange only for money and not possible because of too few staff or alleged absence due to illness. There is also not enough capacity in the dining room at certain times. The already fixed treatments for the 2nd week were suddenly completely changed and too many of the desired treatments were replaced with others that I didn't want. As a result, I also missed a planned and booked, paid excursion and lost a total of 3 paid applications. Treatment caused by waiting too long at the doctor. Justification: Lack of staff and capacity for certain applications, which is why we booked there in the first place. Other room facilities not 4 stars, old carpet that wasn't clean, sink bridge in the bathroom that was much too small, so that the cheap cupboard underneath was already completely soggy.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and your review of your stay. We would like to clarify that all treatments are prescribed by the spa doctor based on the guest's health condition. The treatments are offered from morning to afternoon, unfortunately for operational reasons it is not possible to take into account all guests' requests for time-limited treatments, for example only between 10:00 a.m. and 2:00 p.m. Changing the treatment date at the request of the guest will be calculated according to the price list. Of course, it can happen that an employee who is carrying out a certain treatment falls ill from one day to the next and therefore the treatments have to be rescheduled according to the doctor's prescription. We are concerned about the health and safety of our guests, employees who become ill must stay home. It is also better to plan excursions or other daytime activities for Sunday as no treatments take place on Sundays. The cabinet under the sink was checked and repaired. We apologize for the inconvenience the closet has caused you. Thank you again for your visit and the time you took to provide a detailed review of your stay. We very much hope that we can welcome you again. We look forward to your next visit.
Positives
Good afternoon. Excellent location of the hotel. The procedures are great. The staff during the procedures are wonderful and friendly. Next time I'll bring more sweets. We saw a lot. Beautiful country.Negatives
We arrived earlier. It's not up to us. We were not greeted at the hotel very well (like what are you doing). We knew that check-in was at 14.00 and therefore did not ask for anything. We could leave our things and take a walk. Then, when they saw that we were from Estonia and heard that we spoke a different language, the staff changed 360 degrees. They began to smile and said that we could move in. We still didn’t understand what was the matter. In the following days everything was fine with the administrator. We also heard from other people that the administrators are not very polite. And I would like to note that it is not permissible for one administrator to discuss another guest with another administrator in the presence of guests. They are the face of the hotel. A nurse who works with a doctor is something. Food: soups are generally impossible to eat. Is it possible to ruin an omelet or scrambled eggs, it turns out that it is possible. During the first three days, I personally had a very difficult time choosing food. The pasta is overcooked. I didn’t like that the procedures were at 6.40 am. Not very good for the body. We wanted to buy additional procedures, but for some reason they didn’t sell us. If you rate your vacation on a 10-point scale, I would give it: appointment with a doctor - 10 points nurse-7 points kitchen-5 points staff during procedures - 10 points administration - 7-8 points Room cleaning, I will send a photo by second letter.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and detailed review of your stay, we greatly appreciate your time. If you have any misunderstanding at the reception upon arrival, we apologize. On the day of arrival, the rooms are ready from 14:00, if guests arrive earlier, they can leave their luggage at the reception and go for a walk or use the tea room. We are very sorry that it was difficult for you to choose dishes in the restaurant, but taste perception is very individual, and everyone can prefer something different depending on what they are used to. Subject to availability, other additional treatments may be purchased. We definitely recommend not increasing the total number of treatments too much, as the body also needs rest between treatments. We thank you very much for everything and hope to see you in 2024.
Positives
Everything is fine 👍Negatives
There is nothingAnswer from ASTORIA Hotel & Medical Spa
Thank you very much. See you soon!
Positives
Excellent location, wonderful, friendly hotel staff, especially the girls in the restaurant.Negatives
We were initially placed in a different room than the one we had paid for, but then we changed our minds. Very small showers. Lack of parking, powdered omelettes, cubed broths.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and comment about your stay. As our hotel is a heritage building, room sizes may vary slightly. If a guest wishes to get a large, spacious room, we recommend booking Superior rooms. Our hotel is located in the very center of the resort area, opposite the main colonnade with healing springs, so parking options in this area are limited. However, on the day of arrival, you can drive your car to the hotel, unload your luggage, and then drive to one of the nearby parking lots. We are very sorry that you did not like the omelettes and broths, we will be happy to show you how we prepare them on your next visit. Thank you. We hope to see you soon.
Positives
Nice hotel, good food, clean, great locationNegatives
You don’t always get what you ordered; a number of rooms of the same category are quite different. Accordingly, arriving with certain expectations (from the site), you get unpleasant emotions. This is a hotel problem, not a sanatoriums problem, be careful!Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и отзыв о пребывании. Мы внимательно проверили Ваше бронирование - в этом году Вы забронировали двухместный номер Comfort Plus, который отличается от двухместного номера Superior, который Вы бронировали в 2022 году через другой онлайн портал. Номера Superior больше по площади, чем номера Comfort Plus. В наших двухместных номерах есть 2 односпальные кровати, расположенные либо рядом друг с другом, либо отдельно. Мы очень сожалеем, что в этот раз Вы остались недовольны. Однако, если конкретное расположение кроватей в номере является для Вас главным приоритетом, мы, безусловно, рекомендуем сообщить нам о своих предпочтениях до приезда. В день заезда мы сможем удовлетворить такой запрос только в том случае, если наличие свободных номеров позволит это сделать. Благодарим Вас и искренне надеемся, что Вы снова посетите нас в следующем году. Мы будем рады видеть Вас снова.
Positives
Good location next to the water.Negatives
We expected a 4 star hotel with appropriate service, food and treatment. The hotel has steps every few meters and is difficult for people with problems or disabilities to walk on. The rooms are cleaned daily, but the carpets are not vacuumed, and the bathrooms are also poorly cleaned. The beds are uncomfortable, the rooms have no air conditioning, the bathrooms have no amenities, and the towels are so thin you can see through them. The food is like Motel 8: runny eggs, burnt fried sausage, pork rolls for breakfast, over-salted fish and beef and pork floating in fat for lunch and dinner. They were constantly running out of food, tables are limited, some are reserved so space is very limited. If you don't eat oatmeal and salad for breakfast 2 times a day, there is no other diet food. The medical staff is rude. I have heard nurses yell at people many times. They plan your routines from 6:20 am and then yell when you want to change them. There is no feeling of vacation, relaxation or quality hotel. After such a vacation, you feel like you need to go on vacation and relax somewhere else.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and detailed review of your stay. As our hotel is a heritage building, it is not very suitable for guests who have difficulty walking or moving around. The rooms do not have air conditioning. We definitely recommend always paying attention to the hotel description before booking your stay. We are very sorry that our hotel did not meet your expectations and that you were disappointed. Thank you for your visit and time spent with us, we really appreciate it and wish you happiness and prosperity in your future travels. We will be glad to see you again at any time in the future.
Positives
We visited in August 2023. In principle, everything is fine. Clean, comfortable. The food is quite varied.Negatives
This year I didn’t understand what was happening with the staff. Half of them are unkind. I got the impression that I seemed to come into the house without an invitation)) The doctor actually had to pull procedures out of his pocket for those that were paid for. The bad thing is that the doctor doesn’t recommend anything. I'm sure there are procedures that would be useful, but they are simply silent about them))Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и оценку. Нам очень жаль, что Вы посчитали, что некоторые сотрудники были недостаточно дружелюбными во время Вашего пребывания в этом году. Конечно, было бы очень полезно, если бы Вы более конкретно указали в своем отзыве, чтобы мы могли решить все вопросы с персоналом, о котором идет речь. Мы хотели бы уточнить, что процедуры назначаются врачом санатория в зависимости от состояния здоровья, гость не выбирает их самостоятельно. Тем не менее, мы серьезно отнеслись к Вашему замечанию о враче и сделали пометку в нашей системе, что в следующий раз, когда Вы будете отдыхать, возможно, Вы захотите получить более подробный инструктаж о том, как заботиться о своем здоровье не только во время пребывания в отеле, но и по возвращении домой. Еще раз благодарим Вас и будем рады видеть Вас снова.
Positives
Karlovy Vary is a very beautiful place. The location of the Astoria Hotel is very good.Negatives
Food: very dry meat and porridge. I didn’t like that it was not easy to find a seat in the dining room due to the reserve table. But when we did reserve, somebody was sitting on our table and he didn't leave our table, when we come. Our friends couldn't sit with us. Treatment: why we can’t make any changes in the procedure. May be some procedure not good for us or we didn't like them. It it have to be more freedom to change procedures like in Slovenia.Answer from ASTORIA Hotel & Medical Spa
Thank you very much for your visit and your review. We are very sorry to hear that you were not satisfied with the restaurant and that you found the meat dishes served to be rather tough for your taste. Spa treatments are prescribed by the spa doctor based on the guest's health condition and he/she is fully responsible for the correct treatment according to the law. For this reason, guests cannot change the spa treatments themselves to their liking. Thank you for everything. We hope to see you again next year.
Positives
The hotel is located in the best location of Karlovy Vary. The hotel staff are very friendly and ready to help with everything. Currency exchange (US $$) at the hotel reception at the highest rate in the cityNegatives
The food is not very varied, especially breakfast. Problem finding a free table both during breakfast and dinner.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит. Нам очень жаль, что завтраки показались Вам недостаточно разнообразными и что Вам чего-то не хватало во время Вашего пребывания. Мы, конечно, были бы признательны, если бы Вы более конкретно указали в своем отзыве, это очень помогло бы нам в будущем. В определенное время в ресторане может быть больше гостей, в другое время - меньше. Поэтому при входе в ресторан и в номерах есть табличка с так называемым светофором, который помогает гостям, особенно во время завтрака, определить, когда в ресторане больше, а когда меньше народу. Ещё благодарим Вас. Мы будем рады видеть Вас снова в ближайшее время.
Positives
Convenient location of the hotel, friendly staff who speak Russian, excellent wellness treatments. Many interesting and varied excursions. In general, a continuous positive experience.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас. Мы рады, что Вам все понравилось. Надеемся на встречу в 2024 г.
Positives
Everything could have been wonderful if the doctor had not refused the examination, saying that his working hours were over. This meant my diabetic mother had to wait three days to find out what kind of water to drink. However, the food and location are excellent, the room is small but cozy.Negatives
Everything could have been wonderful if the doctor had not refused the examination, saying that his working hours were over. This meant my diabetic mother had to wait three days to find out what kind of water to drink.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит. Нам очень жаль, что Вы остались не совсем довольны. Хотелось бы уточнить, что врачи не работают круглосуточно и имеют определенные часы работы, в которые они принимают гостей для вступительного медицинского осмотра. К сожалению, в пятницу во второй половине дня и в выходные дни врача обычно не бывает на месте. По возможности мы рекомендуем использовать для заезда на лечение не пятницу, а воскресенье-четверг. Конечно, мы понимаем, что день заезда может повлиять доступность авиарейса. Благодарим Вас за посещение и надеемся на скорую встречу.
Positives
Safe, polite staff, clean. The advantage of the hotel is not only its close location to the springs, but the presence of a “salt mine” and a tea room, where you can choose your favorite type of tea or herbal tea, as well as the necessary additives - lemon, ginger, mint, honey, sugar, milk or cream, cookies and gingerbread. Here you can chat or relax while reading a book. The plumbing works properly. There are spas and saunas.Negatives
The pool is small for swimming, it mainly has hydromassages.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и отзыв о пребывании. Бассейн в велнес-центре имеет размеры 8 x 4 м и представляет собой релаксационный бассейн с противотоком и массажными форсунками, который также используется для физических упражнений под наблюдением физиотерапевта. Для спортивного плавания больше подходят общественные бассейны в городе, которые имеют большие размеры. Спасибо Вам. До скорой встречи!
Positives
In general, the work of the staff is not bad, the staff are quite friendly and accommodating, although this is not easy for everyone. The food is dietary and the staff in the restaurant and kitchen are very diligent and friendly,Negatives
which cannot be said about the head physician of this sanatorium, who does not even hide her irritation and hostility for reasons that, however, can be guessed. This is the only reason why we would strongly consider whether to return to this sanatorium or not.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и отзыв о пребывании. Нам очень жаль, что Ваше пребывание не было полностью удовлетворенным и что у Вас возникло недопонимание с главврачом. Мы хотели бы уточнить, что количество процедур во время пребывания связано с типом заказанного гостем лечебного пакета комплексное санаторно-курортное лечение или профилактическая программа. Конкретный состав процедур определяется врачом санатория исходя из состояния здоровья, гость не определяет процедуры самостоятельно. Спасибо Вам за все и будем рады видеть Вас снова.
Positives
We felt very comfortable in your hotel. I would take a vacation in your hotel again at any time. The treatment at the doctor was also good. Our pick-up from Chemnitz and also from the hotel to Chemnitz worked wonderfully. So everything was organized well.Negatives
Small shower cubicle, not suitable for larger guests. Since we didn't know how to change towels, our towels weren't changed automatically. There may be no pictorial reference for this.Answer from ASTORIA Hotel & Medical Spa
Wir danken Ihnen für Ihren Besuch und Ihre Bewertung des Aufenthalts. Es tut uns sehr leid, wenn die Dusche nicht Ihren Bedürfnissen entsprach und Sie sie zu klein fanden. Die Handtücher werden im Rahmen des grünen Programms gewechselt. Wenn ein Gast sein Handtuch wechseln möchte, muss es auf den Boden gelegt werden. Bleibt das Handtuch auf dem Ständer liegen, zeigt dies dem Zimmermädchen, dass der Gast das Handtuch weiterhin benutzt und nicht wechseln möchte. Informationen über den Handtuchwechsel findet man auf einem Schild an der Wand des Badezimmers. Das Schild ist in 4 Sprachen, darunter Deutsch. Wir zeigen es Ihnen gerne bei Ihrem nächsten Aufenthalt. Vielen Dank und wir freuen uns, Sie wieder zu sehen.
Positives
Everything is fine!Negatives
Not all the hotel staff are friendly... unfortunatelyAnswer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит. Нам очень жаль, что не все сотрудники, с которыми Вы встретились, были достаточно доброжелательныe и вежливы. Конечно, было бы очень полезно, если бы Вы указали более конкретные данные, чтобы мы могли обратить внимание на этих сотрудников. Ещё раз спасибо Вам. Мы будем рады видеть Вас снова.
Positives
The organization of the trip by Sanatorium.com was exemplary. Some special requests were fulfilled quickly and to our complete satisfaction. Unbeatable price for such a wonderful health holiday. Transport there on time with a friendly, safe driver. The Hotel Astoria is very centrally and beautifully located. Welcome and stay very pleasant. Clean hotel with good food/half board. Very good breakfast. I can only say positive things about the treatments. On the day of the reception, the doctor took time to discuss the matter and made suggestions as to which treatments were recommended. There were three treatments a day, water massage and gas injection seemed particularly helpful to me. We are very satisfied with everything and would like to thank everyone involved and the health staff in the hotel. We will definitely come back and also through Sanatorium.com.Negatives
The return journey was less pleasant. 7 hours driving time from Karlsbad to Bavaria, just because the Russian driver (actually nice) only drove the country road from Karlsbad to Munich. He had an incorrectly set navigation system only in Russian. The air conditioning was broken (over 30 degrees outside). The journey to Karlsbad took four hours with a search in Munich. But we got home safely. This was the only criticism of this lovely tripAnswer from ASTORIA Hotel & Medical Spa
Wir danken Ihnen für Ihren Besuch und die ausführliche Bewertung Ihres Aufenthalts. Wir möchten klarstellen, dass die Transfers nicht von unserem Hotel, sondern von der Firma Sanatoriums.com organisiert werden. Aus diesem Grund hat unser Hotel leider keinen Einfluss auf die Auswahl und die Qualität der Fahrer, die die Transfers durchführen. Wir werden Ihre Anmerkungen jedoch gerne an Sanatoriums.com weiterleiten. Herzlichen Dank für alles. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
ФантастическиAnswer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас. Надеемся на встречу в 2024 г.
Positives
I was very pleased with the hotel. Hospitable staff at the meeting and in everything that directly concerns accommodation and food. If you want to adjust your food system, then this is your restaurant. Delights can be obtained outside the hotel. The spa area is very cozy. The tea room is a lifeline for those who have booked a small room. Spacious room and generally pleasant atmosphere. The hotel's location is excellent in all respects: central, close to the springs. There are some questions regarding the organization of the treatment program. The overall impression is good. There is a desire to return.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас. Мы рады, что Вам понравилось у нас, и с нетерпением ждем Вашего следующего визита.
Positives
Very central location. Nice and helpful staff. Nice spacious room with an entrance. Top sauna landscapes. A cozy tea room for free use with various types of tea to choose from. Rich breakfast buffet.Negatives
A constant water temperature is not possible and uncomfortable when showering. In the dining room, many tables are marked “reserved” and many guests cannot find a place to sit, which led to stress with the hard-working and friendly service staff. The mattresses were very hard.Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung des Aufenthaltes. Es tut uns sehr leid zu hören, dass Ihnen unsere Betten nicht gefallen haben und Sie die Matratzen zu hart fanden. Das Empfinden der Matratzenhärte kann sehr individuell sein, jeder Mensch fühlt sich mit etwas anderem wohler. Wir werden auf jeden Fall die Temperaturstabilität in der Dusche überprüfen. Da gleichzeitig eine große Gruppe bei uns wohnte, die neben ihrer Kurbehandlung noch andere Dinge außerhalb des Hotels zu tun hatte, mussten wir einen Teil der Plätze im Restaurant reservieren, obwohl wir verstehen, dass dies vielleicht nicht allen anderen Gästen gepasst hat. Nochmals vielen Dank. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Negatives
Diversify the diet and install fans in the rooms during the hot seasonAnswer from ASTORIA Hotel & Medical Spa
Спасибо за Ваш визит и комментарии. Мы обязательно уделим им внимание. Спасибо Вам. До скорой встречи!
Positives
We vacationed from 07/24/23-07/31/23. Everything was great! Everyone was happy! We'll definitely come again.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас. Мы очень рады, что Вы остались всем довольны. С нетерпением ждем Вашего следующего визита.
Positives
Everything was at the highest level! Thanks to Dr. Andrey Belov for your attentiveness! All prescribed procedures are super! Special thanks to masseuse Dana, room 2! She found the right approach to my “protrusions”! The food, as always, is top notch! The room was cleaned on time and efficiently! This is my third time vacationing in Astoria! And there is only one conclusion - here again!!! Thank you very much to everyone for your attention to the guests! I hope next time I will live in my favorite room 503!!! 👌👍☺️👋Negatives
I don’t even know if this is negative or a misunderstanding! It is noted on the guest card that the bubble bath lasts 20 minutes! But when you get into the bath, the timer is set for 15 minutes!Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и лояльность к нашему отелю. Мы очень ценим это. Что касается жемчужной ванны, то раньше в расписании процедур указывалась общая продолжительность процедуры, включая подготовку к ней, но в настоящее время мы переходим на систему, при которой в расписании процедур будет указываться фактическое время процедуры, которое составляет 15 минут. Спасибо Вам. Надеемя на скорую встречу.
Positives
I liked everything very much, friendly staff, a very cool doctor, the location of the sanatorium is excellent, in the very center and very tasty food. A week flew by very quickly and of course not enough time for treatment. Next time we will definitely come to Astoria for longer.Negatives
The only negative thing is the small showers in the rooms.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за посещение нашего отеля и оценку услуг. Нам очень жаль, что размер душевой кабины вас не устроил. Благодарим Вас за всё. Надеемся на скорую встречу.
Positives
EVERYTHING WAS GREAT.Negatives
THE FILM FESTIVAL CAUSED A LOT OF INCONVENIENCE. IT WAS NOISY AND FOR 1 DAY IT WAS NOT OPPORTUNITY TO GET TO YOUR SOURCE. EVERYTHING WAS CLOSED. I DO NOT RECOMMEND COMING DURING THE FESTIVAL.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за Ваш визит и отзыв о Вашем пребывании. Мы внимательно проверили Ваше бронирование - Вы выбрали для проживания конец июня-начало июля, когда ежегодно, за исключением 2020 и 2021 годов, проводится Карловарский международный кинофестиваль. В связи с проведением кинофестиваля в городе наблюдается большое количество гостей, повышенный шум и ряд сопутствующих мероприятий до позднего вечера, на которые наш отель, к сожалению, повлиять не может. В 2024 году кинофестиваль будет проходить в период с 28.06.по 06.07. Чтобы ощутить приятную атмосферу Карловых Вар, мы однозначно рекомендуем остановиться в отеле вне периода кинофестиваля. Благодарим Вас за все и с нетерпением ждем Вашего следующего визита.
Positives
A wonderful sanatorium located in the very center of Karlovy Vary opposite the colonnade; polite and helpful staff, delicious food, varied treatments. I would like to especially thank the Sanatoriums company for organizing the transfer and promptly resolving organizational issues: when examining a doctor at the sanatorium, it turned out that my father could not undergo medical procedures for health reasons and the corresponding part of the payment was immediately returned to us.Negatives
The hotel does not have air conditioning. This didn’t really bother us, because... The days weren't too hot, but I think in hotter times this might not be very comfortable for some.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит. Да, к сожалению, в номерах нет кондиционеров. Поскольку наш отель представляет собой историческое здание, расположенное в центре Карловых Вар, которые внесенные в список ЮНЕСКО, кондиционеры не могут быть размещены на здании или на крыше, так как в этом районе действуют строгие правила и ограничения. Благодарим Вас за посещение. До скорой встречи.