references
Positives
Excellent location of the hotel on the main street within walking distance of all attractions. The colonnade is 700 meters away, but walking to the springs was not a burden, especially since there are 2 springs in the hotel lobby. Excellent, helpful staff. The procedures of the medical center are quite enough for a course of prodergative treatment - there are the most popular ones (gas injections, dry gas baths, massage, mud baths and compresses, etc.). The doctor is very experienced and attentive with extensive work experience. The room is conveniently arranged even for three people (we were on holiday with our daughter) - there is a separate compartment where you can put not even a folding bed, but a collapsible wide bed. Breakfast and dinner are buffet style without any special frills, but there is everything you need.Negatives
It's cool in the winter in the rooms on the 5th floor - this is an attic without heating. And the heating ventilation does not work. The ventilation in the bathrooms does not work - that's why there is high humidity.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, мы рады, что Вы были доволны. Oтопление на полу, если холодно, об этом можно сообщить на стойке регистрации и получить прямое отопление Ilona Vinklerová, Sales Manager
Positives
I really like everything. Very nice people. Staff, waitresses.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, будем рады когда приедете опять Ilona Vinklerová, Sales Manager
Negatives
Physiotherapy, lymphatic drainage - rude nurse, swimming pool, jacuzzi, very strong smell of disinfectants.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, будем решить с отделом балнеа Ilona Vinklerová, Sales Manager
Positives
I really liked it, everything was wonderful.Negatives
There are no cons.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, приезжайте опять! Ilona Vinklerová, Sales Manager
Positives
everything is great food and treatment at the highest levelNegatives
The only negative thing is about sanatoriums transfer, it says a free transfer on your website from Prague to the sanatorium, but you don’t have a lot of reasonsAnswer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, приезжайте опять! Ilona Vinklerová, Sales Manager
Positives
The hotel is very good. Friendly staff. The service in the restaurant and cafe was OK. Will happily go there again.Answer from OREA Spa Hotel Cristal
Vielen Dank für Ihre Bewertung, es freut uns, dass Sie die Reise zu uns wieder planen werden Ilona Vinklerova, Sales Manager
Positives
+Two sources in the hotel +I speak almost all Russian and German + 03.01.2020 there was a very competent doctorNegatives
- it was impossible to pay for accommodation upon arrival - some of the robes did not fit because there were no large sizes. - there were silverfish (silverfish) in the room - the hood in the toilet room was loudly humming. - the woman at the discharge of the procedures could not explain their difference or explain what kind of procedure it was.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, мы проведим комнату где Вы проживали, С уважением Ilona Vinklerová, Sales Manager
Positives
This is the second time I have vacationed at the Cristal Palace sanatorium. Very convenient location of the hotel, friendly staff, good treatment. I agree with previous reviews about the quality of food during dinners. Indeed, the cook adds a lot of salt to the dishes. Such dishes are not suitable for vacationing guests with dietary recommendations. I addressed this remark to the service staff, but they just shrug their shoulders and say that they can’t fix anything. The cook needs to be changed! Regarding the procedures, I would like to note the professional work of Maria from the dry gas baths department and Milos from the massage department. Many thanks to them! I would really like to come to this sanatorium again.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, послужит улучшению услуг, мы обсуждаем с шеф-поваром Ваши комментарии. Надеемся что приедете опять Ilona Vinklerová, Sales Manager
Positives
The hotel is located on the main street in the spa town of Mariánské Lázně and you can reach everything on foot.Negatives
Staff is not always nice.Answer from OREA Spa Hotel Cristal
Vielen Dank für Ihre Bewertung, wir bemühen uns unsere Diensteistungen verbessern Ilona Vinklerová, Sales Manager
Positives
Thanks a lot. We had a great rest and healing. The hotel staff responded to all our requests immediately. I really liked the breakfasts.Negatives
I would like you to pay attention to the cleaning of the room. And it’s a pity that we didn’t receive the latestAnswer from OREA Spa Hotel Cristal
Спасибо за Вашу оценку, надеемся, что приедете опять.
Negatives
They don’t even give you water for dinner, I understand beer and the like for a fee, but not giving water is too much. We arrived on Friday - the doctor was only there on Sunday evening, so we only started drinking water on Monday. Minus three days from treatment. There is no kettle or spoons in the room, only two glasses. The hotel transfer cannot meet you at the train station. Uber etc. don't work in this cityAnswer from OREA Spa Hotel Cristal
Спасибо за Вашу оценку, минеральные источники возможно пить каждый день, все процедуры получаются в течении проживания. Наших гостей встречаем у жд станции бесплатно с 8,00 – 17,00 часов. Надо написать в сколько часов приезжаете.
Positives
We really liked the work, all the employees of SANATORIUMS, COM We will eat with you again and not alone, with great respect. Peter.Positives
We really liked the treatment. The doctor and medical staff are qualified and friendly. The staff in the restaurant was also very sympathetic to us. In general, we liked the hotel.Negatives
There was a constant strange smell in the room. Probably from the carpeting. Breakfast is varied. For lunch, there was no soup or salad. We had to constantly ask for something to be brought.Positives
I liked the hotel for its location. True, the colonnade with water sources is about a kilometer away. But in the hotel itself there are two water sources that are not inferior to the water in the colonnades. We were in Marianske Lazne for the sixth time. And this is one of the best sanatoriums. We will be happy to come to this sanatorium again.Negatives
There is no negativity. Only positive emotions.Positives
We stayed at the Cristal Palace sanatorium three times. Wonderful hotel, friendly staff, good treatment. This year we received a wonderful trip to Prague from Sanatorium with an excellent guide.Negatives
I'm worried about the upcoming increase in garage prices. 14 euros is a bit expensive.Positives
the hotel offers a full range of medical and spa services; the hotel has mineral springs, which is convenient both for drinking regime and for the quality of baths. The location of the hotel near the terencourts encourages long walks in the mountains.Negatives
People with a habit of late tea drinking will be disappointed by the lack of kettles in the rooms or coolers on the floor.Positives
I am pleased with the comfort and cleanliness of the room, the hospitality of the staff, the friendly administration. Thank you for a wonderful stay!Negatives
It would not hurt to increase the variety of procedures (underwater massage, mechanical therapy), the lack of a normal swimming pool. There is no contrast shower, circular shower,Positives
The girls at the resershina are very kind and help if you need anything, thank you to everyone. I want to thank the nurses - Maria, Blanca and the nurses in the hardware linfodrainage and mineral bath (forgot their name) for their great kindness and attention (I want the rest - the doctor himself and the senior nurse, some massage therapists) to be like that too. The room is cleaned well and the beds are changed on time...No words. Thanks to them too. Breakfast has everything you need and I really liked it.Negatives
I had osteochondrosis - hernias in the neck, thoracic area and lower back. The left leg swells where the foot is, like edema. The pressure sometimes rises. Although it was written on the Internet, they did not take a blood test or a cardiogram. Even during the appointment, the doctor did not check the pressure (and all). I asked to change the massage therapist, then I refused the second one too... It wasn’t very comfortable, as if someone was forcing them to do a massage... I don’t know how anyone, I think besides breakfast, the quality of food for lunch and dinner is not good, Sometimes there were very poor quality fish and beef, meats (chicken, beef is not cleaned well before cooking, I don’t eat pig). The second day I refused lunch and reported this to the administration in room 214. The goulash in sauce is disgustingly prepared. We need more training on cooking, serais and ethics. You walk through the dining room, half the tables are reserved and there is no place to sit. Several times I had to get up and look for a seat because the staff came and asked for it. I see people who reserved a table are not even there for almost an hour. You think this is a restaurant inside the sanatorium and not a separate restaurant on the street, why do they do this. You can do this, give everyone a table number. I felt a kind of cold attitude. If you take something to drink from the bar, you are a good boy... Here, somehow, the sanatorium changes its orientation. I think it is necessary to conduct an investigation and thus raise the level of service and attitude.Negatives
To have more procedurs and diet foodNegatives
Everything is fine, except for the pillows in the hotel that you have to sleep on. The food is of poor quality, often over-salted, tasteless, the reason is that the cook apparently uses leftovers from previous lunches and dinners to prepare new dishes. Therefore, we were forced to refuse lunch and dinner at the hotel.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв, Подушки уже решает руководство. Ваше комментатии по поводу питания передаем руководству и надеемся, что улучится питание. Мы будем рады когда приедете опять и сравните изменение. С уважением Ilona Vinklerová, Sales Manager