references
Eduard Banmann
19.09.2018
Positives
The hotel is located in the center. The rooms are clean. There is a garage for parking cars.Negatives
Treatment is to just relax a little.
Answer from OREA Spa Hotel Cristal
Уважаемы Eduard Banmann, спасибо за Ваш отзыв. На сайте санаториумс предлагаем только РЕЛАКС лечение, где 14 процедур в неделю.. Возможно купить на месте более процедур, или изменить на Классическое лечение где 24 процедур в неделю, или лечение LIGHT где 18 процедур в неделю. Ilona Vinklerová, sales manager
Elena Thumm
19.09.2018
Positives
The hotel is located in the center. The rooms are clean. There is a garage for parking cars.Negatives
N3 12 procedures - three were pearl baths. It turned out that simple warm, bubbling tap water was like in a jacuzzi, although the resort is famous for its mineral waters. Such treatment will not give much. Gas injections raised doubts. Everywhere on the Internet you read and hear that they are very useful and in the first minutes cause pain that quickly passes. Nobody felt it. Looks like a placebo.Answer from OREA Spa Hotel Cristal
Уважаемая Elena Thumm, спасибо за Ваш отзыв. Для минеральных ван используются минеральные источники Едвард и Аугустин. Благодаря высокому уровню свободного CO2 улучшают кровообращение, снижают кровяное давление Ilona Vinklerová, sales manager
Vladimir Mirlas
14.09.2018
Positives
We have been to this hotel for the second time and are very pleased. Attentive and friendly staff both during room service and during physiotherapeutic procedures. The food was quite varied and tasty. I was pleased with the abundance of vegetables and fruits on the menu, as well as the cleanliness and comfort of the restaurants. The hotel makes a very good impression both in terms of service and in terms of the arrangement and comfort of the rooms. We will be happy to return there again.Negatives
Dear Vladimir Mirlas, thank you for your feedback. We are very glad that you were satisfied with our hotel again and we hope that you will come for the third time 😊 Ilona Vinklerová, sales manager
Svetlana Kogan
14.09.2018
Positives
I’m very pleased, I want to come back here every year. Thanks a lotAnswer from OREA Spa Hotel Cristal
Уважаемая Svetlana Kogan, спасибо за Ваш отзыв. Мы очень рады, что Вы были довольны в нашем отеле и приедете опять. Ilona Vinklerová, sales manager
Таскира Чернова
27.08.2018
Positives
Good afternoon, I liked everything. Thank you very much. I will try to come to you.Answer from OREA Spa Hotel Cristal
Уважаемая Таскира Чернова, спасибо за Ваш отзыв. Мы будем рады Вас в нашем отеле опять приветствовать. Ilona Vinklerová, sales manager
Жусупов Арыстан
10.08.2018
Positives
Overall the holiday was great. I really liked the water and the procedures. The food was wonderful.Negatives
There were some comments regarding the treatment (there was practically no doctor present, there was a rude attitude on the part of the medical staff. Special thanks to Renata - the most pleasant and attentive).
VALENTIN KHASHPER
23.07.2018
Positives
I really liked it! Beautiful and bright hotel. Excellent staff, works efficiently. Magnificent nature.
Vasily Grischenko
10.07.2018
Positives
We liked the warm welcome and service.Negatives
Very low internet speed on the fourth floor.
БЕРТА БАБАЕВА
09.07.2018
Positives
I would like to note the work of head nurse Renata. Very professional and friendly sister. He always treats vacationers with a smile and understanding. I wish all the staff health and success everywhere and in everything. Thank you for a great vacation!Negatives
I would like the pool to be larger and it would not hurt to provide disposable glasses near the water sources
Marina Zolotov
09.07.2018
Positives
Feeling good after the procedures. Suitable water source.power mode.
Anatoli Busch
13.06.2018
Positives
We stayed for two weeks in June 2018, it was a pity to leave. Everything was very great, nice and unobtrusive. Very attentive and responsive staff, super treatment, super hotel, quiet, cozy and calm. We recommend CRYSTAL PALACE to everyone.....Negatives
No
Илья Гракович
05.06.2018
Positives
Possibility to use the pool from 07.00 to 21.00. Very friendly and helpful staff, especially the waitresses
Вячеслав Уржумцев
31.05.2018
Positives
We are resting for the second time. Everything is very good. Thank you honey. to the staff for their attitude, especially Renata and Maria. Good service in the restaurant. The room is clean.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв, мы очень рады, что Вы были опять доволны в нашем отеле и надеемся что приедете и третий раз 😊 Ilona Vinklerová, sales manager
Mark Solomonovich
24.05.2018
Positives
The staff were excellent, especially the head nurse who truly cared about the patients. The procedures were thought out and organized very well. The food, the location of the hotel, the service, the work of the administration - it was all wonderful.Negatives
There is only one serious drawback - very soft mattresses, which is completely unacceptable in a sanatorium, where many patients suffer from back pain. Mattresses must be hard. They removed the mattress and slept on a bare frame - this is also uncomfortable.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв пан Solomonovich, матрасы были недавно изменены за новые ортопедические. Mожно не устраивать всех, но в противном случае у нас нет претензий к матрасу. Ilona Vinklerová, sales manager
Irina Avdeeva
14.05.2018
Positives
We rested with my husband and little 4-year-old grandson in this hotel for two weeks. I liked everything very much. Very friendly staff. The treatment is well organized. The procedures could always be replaced if you didn’t like something. Head nurse Renata is a great professional, she helped with advice and in organizing procedures. The food is very good. There were always dietary dishes. Boiled meat, boiled potatoes. We found without any problems what our little grandson could eat. Some people write negative reviews about the food. This, of course, is everyone's business. There will always be those who say that the roll is half empty. And don’t forget, this is a spa hotel, and if you have something serious, you need to go to a sanatorium with a diet that has already been stated. We liked the atmosphere of the hotel and its friendliness. The location is great. Two parks are at your disposal. It's a 15-minute walk to the central springs. and at the same time you never tire of admiring the architecture and park ensemble. Very beautiful! I recommend both the city and the Crystal Palace Hotel.Negatives
NoAnswer from OREA Spa Hotel Cristal
Уважаемая Irina Avdeeva, благодарю Вас за приятный отзыв. Мы очень рады, что Вы были у нас довольны и надеемся, что приедете опять в наш отель Ilona Vinklerová, sales manager
Natalia Rokhina
01.05.2018
Positives
Wonderful holiday and treatment! I spent a long time choosing, looking for the possibility of the best selection of treatment specifically for us, in terms of quality and price. I am a doctor myself, so I analyzed the quality and effectiveness of mineral water and the scope of procedures. Liked everything! Wonderful hotel: I really liked room -325! The attitude of the staff is excellent: they warmed us northern city dwellers with their friendly attitude and warmth! We were on an excursion in Munich, arrived late, a dry dinner was waiting for us at the hotel: excellent! The food (we took breakfast and dinner) was all delicious and varied. It’s unusual to be seated at large, round tables, where large groups of Germans “hang out” at dinner, but we found our advantages, met many new people, it’s so interesting! Moreover, they communicated in sign language and in Russian, German, and English! These are such emotions! The procedures are very organized, from 7 in the morning, most of course I liked the mineral baths (the hotel has its own 2 springs!!!) and gas injections. My husband liked the massage, but it didn’t work out for me. Marianske Lazne is a piece of paradise (honestly!). There are many parks around, on hilly terrain, many paved routes, the nature is magical! Everything is blooming, smells and birdsong! We are delighted! The only question: what to do now without this magical water and this beauty?! We miss you already (we just arrived yesterday)! Thank you all very much: to your website for the organization, support and pricing policy: if you book directly the hotel and treatment, it turns out to be much more expensive (checked with the hotel)! Sincerely, your clients. St. Petersburg 2018.05.01Answer from OREA Spa Hotel Cristal
Уважаемая гoспожа Natalia Rokhina, Спасибо за Ваш отзыв и за милые слова по поводу отеля, лечения и питания. Мы передали Вашу похвалу сотрудникам. Mы будем рады, если наш отель будет выбран снова для вашего следующего пребывания
Sergey Matveev
30.04.2018
Positives
My wife and I are staying at this hotel for the second time and, in our opinion, the work of Maria Kozmonova (gas envelopes) deserves the best ratings, and many with whom I had the opportunity to communicate share the same opinion. I would also like to express my gratitude to Renata Invirova, whose professionalism in matters gas injections (and, obviously, in matters of medicine in general) corresponds to a high score.Answer from OREA Spa Hotel Cristal
Уважаемый Sergey Matveev, благодарю Вас за приятный отзыв. Мы очень рады, что Вы были у нас довольны и надеемся, что приедете опять. Похвалу балнео отделу передадим
Сергей Золотов
29.04.2018
Positives
Everything was up to standard. There is a desire to come back again.Negatives
No.
Ольга Анищенко
23.04.2018
Positives
The sanatorium is cozy and compact. The staff is very friendly both in the restaurant and at the reception. Cleaning was also unobtrusive. Towels were changed without restrictions. The medical staff is wonderful. The procedures are all at a good level. .The food is very good. Overall I liked everything. There are some small comments and suggestions, perhaps they can be considered, of course, except for the location. In the summer, this can hardly be considered a minus. Walking is mandatory when taking mineral water.Negatives
The location of the sanatorium is far from the sources. The weather was cold, so we didn’t enjoy our walks much. I was surprised that they didn’t do urine and blood tests. This was the first time. In the massage room (classical), they do not change the towel either on the sun lounger or on the hole near the sun lounger for the face, after the previous client. The question asked remained unanswered (the massage took place in cabin No. 3). The pool is very heavily chlorinated.Answer from OREA Spa Hotel Cristal
Уважаемая госпожа Ольга Анишенко, Спасибо за Ваш отзыв и информацию. Очень жаль, что Вы не вошли с нами в контакт. Всегда получают гости чистое полотенце - чистое полотенце используется всегда, ни когда не укладывают на одно и то же полотенце других гостей Основные анализы крови в цене у классического лечения (24 процедур в неделю), через sanatoriums возможно забронировать только релакс лечение, где 2 процедуры в день.
Eduard Weisel
08.04.2018
Positives
hotel location. Responsive and polite medical staff. A large room.Negatives
Bad job of a male doctor. Absolutely no recommendations regarding procedures or medicinal water. The food is monotonous and often simply not tasty. Many people had gastrointestinal problems (some even had fever). Either from water or from food....No one except honey. The staff didn't ask how we liked it at the hotel. I didn't like the schedule of procedures. 4 days of pause is still too much. The answer was because of Easter. But this is not true... other people received the procedure
Peter Kowis
08.04.2018
Positives
Many thanks to all the medical staff. Very friendly and always polite. Good location of the hotel.Negatives
The doctor's work leaves much to be desired. no recommendations regarding medicinal water. Not tasty food. Many people at the hotel, including us, had serious problems with their stomach and intestines......
Alexander Weisel
08.04.2018
Positives
good job at the balneocenter. good breakfast. good location of the hotel.Negatives
bad lunches and dinners. the food is monotonous and not tasty. Many had stomach and intestinal problems.
Elena Kolyu
05.03.2018
Positives
Many thanks to all the staff of the sanatorium! We vacationed at this resort and in this sanatorium for the first time. Everything is organized perfectly. The staff at the balneocenter are friendly, the schedule of procedures is optimal, taking into account my wishes. The big plus is that the sanatorium has two springs of its own. Special thanks to the chefs: everything is delicious and huge portions (+2 kg). The service staff did their job quickly, carefully and taking into account the fact that we either left the room or returned after the procedures. And another amazing moment: I left for the airport and forgot my money in the safe. The call from the sanatoriums representative (Evgeniy) took me by surprise while on the train. Before that, I didn’t even remember about the closed safe and the money left behind. The guys organized a whole operation to transfer the forgotten money to me. It was not possible to do this in Prague, so they transferred the money to me directly to Yekaterinburg with a client of this company. In any other case, I would have said goodbye to the forgotten money. Thank you all so much for your honesty, responsibility and customer care! We will definitely come againNegatives
NktAnswer from OREA Spa Hotel Cristal
Спасибо за Вашу оценку, мы очень рады, что Вам в нашем отеле понравилось и что для следующего отпуска выберите опять наш отель Ilona Vinklerová, sales manager
IURII BLOKHIN
20.02.2018
Negatives
The window in the room is located on the side of the road, poor sound insulation (noisy at night).
Emma Romanenko
19.02.2018
Positives
.Negatives
we were not warned that the hotel was undergoing renovations (change of elevators), we were placed in room 315, which is adjacent to the renovation. We suffered for two days. While in this room, they overpowered us with great difficulty. Referring to the lack of free rooms. Only when we ourselves found a free room It was with great difficulty that we were moved into this room; we had to be very nervous!!!
Helena Wolf
18.02.2018
Positives
Spa doctor with very good specialist knowledge. She gives useful tips.Negatives
The hotel is right on the street, which is quite loud early in the morning. I woke up very early because of it. The hotel is being renovated. It is also loud in the hotel.
Галина Гурецкая
06.02.2018
Positives
Good food. Friendly staff. Good location. Drinking water in the hotel. It’s very convenient in winter, you don’t have to leave the hotel.Negatives
A big minus for the hotel, and especially Sanatoriums.com. Immediately after the New Year, the hotel began renovating the elevator. Cutting with all the harmful emissions, noise, dust, the entire hall was curtained with polyethylene. We were not informed about this. The view, of course, is unsightly. I did not want to stay in this hotel. It was only because of my husband that I didn’t change it and spoil my vacation. We were fed in the same restaurant. I didn't like the very large tables in the restaurant. It's hard to find a place for a quiet dinner together. There were few visitors at lunchtime. It is necessary to monitor the quality of procedures. Especially for the quality of mineral baths. The first time they poured me rusty water that was not mineral at all. However, later, after my requests, they gave me an additional normal procedure. The linen in the room is bad, the pillows should have been changed to normal ones a long time ago. Just lumps of something! Hard mattresses As I read about this hotel, 50/50 good and bad... The hotel does not deserve a full 4 stars.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв, лифты нужно было сделать и когда приедете следующий раз, уже будут лифты новые. В минеральную ванну течет только минеральная вода, количество пузырьков зависит от погоды, это не была обычная вода, это технически не возможно.
Tatiana Privalova
05.02.2018
Positives
Pleasant, helpful staff. Wide variety of procedures. A big plus is the presence of two springs in the hotel itself.Negatives
No consAnswer from OREA Spa Hotel Cristal
Уважаемая Tatiana Privalova , благодарю Вас за приятный отзыв. Мы очень рады, что Вы были у нас довольны и надеемся, что приедете опять. Ilona Vinklerová, sales manager