references
Grigory H.
08.03.2025
Positives
experienced doctors, friendly staff, variety and availability of proceduresNegatives
the ordered transfer did not arrive. Had to look for a way to get to the sanatorium. I recommend everyone who is looking for a transfer to Borjomi to call TIMUR directly at +995 595 225060. He has a minivan for 14 people and it is inexpensive.Answer from Spa Hotel Borjomi Palace
Hello, Thank you very much for your warm feedback, we really appreciate your opinion. Unfortunately, you did not order the transfer at our hotel. We always provide this service with a guarantee and are responsible for our guests. Respectfully yours
Натан Я.
17.02.2025
Positives
We are your regular customers. Everything was fine, thank you.
Aizhan T.
28.01.2025
Negatives
I was deceived, I was led by the information on your website that the sanatorium treats kidneys. But in fact it does not. Too few procedures are included, I had to buy more. They charged a lot for the massage, but they did it in a very tight time.
Yevgeniya S.
14.11.2024
Positives
Wonderful staff, always greet you warmly. Lots of good procedures. Everything is delicious. The air is magical.Negatives
The content of the treatment and relaxation package is becoming weaker and weaker every year, most of the procedures are paid, the extra charge is significant.
Tatiana N.
29.10.2024
Positives
Excellent spa hotel. The food is varied, lots of vegetables. You can walk to the park with a mineral spring in 10-15 minutes. Nearby there is a market, exchange offices, a bus station. The room is large, spacious, has everything you need, comfortable mattresses. The price includes a swimming pool (from 9 to 21), sauna and hammam (from 18 to 21).Negatives
The package of free procedures has decreased almost by 2 times compared to 2 years ago (25 instead of 40). Poor soundproofing in the rooms - vacationers began to slam doors from 6-7 in the morning and this prevented sleep. The hotel contingent, mainly people from Kazakhstan - there are individuals who do not know how to behave in public places.
Назир Б.
22.10.2024
Positives
Cleanliness is at a high level, the staff is friendly and helpful.Negatives
The water in the pump room on the territory of the sanatorium is not always fresh. At night there are a lot of dogs around the sanatorium, they interfere with rest
Самал К.
06.10.2024
Positives
Good food, great nature, clean air, varied delicious food in the restaurant.Negatives
There are few free procedures, paid procedures are expensive, the rooms stink of sewage, the area is too small for walking
Vladimir G.
06.09.2024
Positives
We had a great time, had a great rest, great cuisine, very friendly and helpful staff. We will definitely come back to relax.Negatives
One thing upset our vacation - the transfer. Upon arrival in Tbilisi we waited a very long time for a ride and due to the car being not in very good condition we got there much longer than expected. The return ride was top notch.
Лиана M.
02.09.2024
Positives
Excellent service, joyful mood and excellent service in the cleaning department on the 4th floor of building 3 during my stay. Thank you very much.Negatives
The unfriendly attitude of one middle-aged staff member in the paraffin department.
Batyr B.
29.08.2024
Positives
great family vacation, we got examined as much as possible, thank you
Татьяна А.
26.08.2024
Positives
Lots of procedures, examination, focus on treatment, not just relaxation, friendly staff in medical offices. Excellent food, tasty and varied. Great place, beautiful nature around. Concerts are held in the evenings, Georgian songs, violin. Nearby is the city, park and fruit market.Negatives
The people at the reception are sullen, they don't smile at the guests, but in general they help if you need anything. The main disadvantage is that you buy a package of services, not only accommodation, but also treatment, but in fact you pay separately for all the procedures... because the package includes procedures one by one, for example, one mud, one bath, etc. It is clear that you need a course, there is no point in one procedure, and you have to pay.
Dmitrii M.
20.08.2024
Positives
Excellent food, good location of the hotel. Very friendly staff, performing procedures and hotel service staff. Good entertainment program, artists. Medical coordinators try as much as possible to smooth out the shortcomings of the medical reception and help residents. Very good breathing exercises and a good gym. In the summer, there is a children's room for children with a very friendly employee.Negatives
A completely non-customer-oriented representative of the Sanatorium. Indifference of the hotel reception staff. Unsatisfactory organization of the work of the medical reception, failure to comply with the schedule of procedures and tests, which leads to queues. A small number of procedures included in the voucher and which has decreased even more this season. The doctor at the reception prescribes additional paid procedures and tests, the list of which must be checked and from which it is possible to refuse with the coordinators. Cold pool outside, and the one in the building is very deep and small, which is also closed for repairs.
Виктория П.
20.08.2024
Positives
Good medical equipment, a wide range of specialists that can be visited as part of a package of services. Good roomsNegatives
Disgusting navigation in the sanatorium premises. With 3 buildings in which medical services are distributed, there are practically no signs. An extremely strange approach to the appointment of free procedures. Not only are there few of them, but they cannot be replaced. That is, if you do not need siphon irrigation of the intestines and you came with a problem with the musculoskeletal system, then you simply do not undergo a whole range of procedures for the gastrointestinal tract, without receiving anything in return. The same with doctors from gynecology to pulmonology, but if you only need a rheumatologist, then no replacements. And dirt in a bag 1-2, physiotherapy 3-4. And then you buy and buy additional procedures at a fairly high price. About food - the selection is wide, but very monotonous and not very tasty. The territory of the sanatorium is one alley and a small area around the outdoor pool. Behind the gates are private houses, narrow streets with active traffic. It's a kilometer to the park and a fairly steep descent and ascent.
Igor L.
17.08.2024
Negatives
The food is monotonous and not tasty, free treatment is mostly ineffective, it makes sense to book only accommodation, and buy what you need for treatment,
Mariia K.
03.08.2024
Positives
- Convenience of booking through the website sanatoriums.com; - daily cleaning; - varied food, canteen operational staff; - paid services, including new technologies such as high-tone therapy, etc.Negatives
- In the family room the bathroom is cramped, the toilet is poorly positioned; - I would like more entertainment programs at leisure
Люба Б.
02.08.2024
Positives
I enjoyed my stay. The sanatorium is excellent, good location. Nature is great. The service is ok. The choice of food is varied. The cook cooks well, but does not reach an excellent rating. The pastries are super tasty. The pastry chef is excellent!!! The staff is friendly and responsive. Every day after dinner there are very good musical events. We were pleased.
Zhumabay K.
31.07.2024
Positives
We enjoyed the mountain air, beautiful nature and morning walks through the forest.Negatives
Smoking is allowed on the territory of the sanatorium, you have to breathe in cigarette smoke and get upset. There must be a special designated smoking area.
Bolat M.
01.07.2024
Positives
Good nature, foodNegatives
They do everything to make money, just to make money,
Tatiana T.
27.06.2024
Positives
I really liked the resort. The staff works well, are attentive, polite, understand requests and try to satisfy them. Very clean. This is especially worth noting. The food is good, lots of vegetables and fruits. We were pleased.
Фуад А.
01.06.2024
Positives
The room was always cleaned on time! Clean, tidy, timely cleaning at a time convenient for vacationers. Excellent medical facilities for the procedure. Attentive and polite staff. Treatment, food, leisure, etc. excellent!
Борис Б.
21.05.2024
Positives
A very decent sanatorium, many different procedures, the base for this is simply excellent. The staff is very friendly and always ready to provide any help and meet you. The sanatorium has a very welcoming atmosphere and friendly people. The food was quite varied and of high quality, plus something from the local cuisine was periodically served. The rooms have everything you need and are quite comfortable. Many thanks to all the staff and management for keeping the sanatorium and all infrastructure in good condition and providing good rest and treatment.Negatives
I had to abandon the intravenous ozone therapy procedure, because... the third time they didn’t hit my vein, the medicine just spread inside the muscles - my arm swelled and hurt, after which I walked around with a bruise on the bend for a week. Gym - exercise equipment and equipment require updating. Lighting in the bathroom in the room should be added, because... The shower area is dim. The indoor pool is small, you can't swim. There is a non-working jacuzzi in the sauna.
Makhmut A.
11.03.2024
Positives
My wife and I were delighted with everything: -The room is large and warm, -The food is delicious -The doctors are wonderful Therapeutic procedures are super -The staff is responsive
Слуцкий М.
09.02.2024
Positives
Very beautiful, well-maintained, clean hotel. Friendly and attentive staff. Sufficient choice of food for a sanatorium. Beautiful, originally decorated bar. Overall I really liked it.Negatives
There is a safe in the room, but not attached to the closet (it can be easily taken out).
Svetlana B.
17.12.2023
Positives
Many thanks to Borjomi Palace for a wonderful holiday and treatment. Attentive doctors, helpful staff, delicious and healthy food..... one can endlessly list the advantages of this place. Prosperity to you and your noble cause. I will be happy to come again and recommend to friends and acquaintances❤️
Yermek B.
28.11.2023