Reviews about UPA Medical SPA 4* (Druskininkai, Lithuania) for 2023 - 2024 – Hotel rating and expert opinion

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Rehabilitation Spa Hotel UPA

Sveikatos g 36, 66251 Druskininkai
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Exceptional Reviews: 114
9.8
10
overall rating
9.8
10
treatment rating

references

Zhanna Magalenga
29.01.2018

Positives

I liked everything very much, wonderful staff, room service, food. The only thing they didn’t warn me was that the pool would be closed for 4 days.
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Yulia Bakutin
27.01.2018

Positives

The sanatorium in all its aspects works like clockwork, it’s simply amazing. The first and most important thing is the treatment procedures - you cannot count on an instant effect, but it is already clear that there is an improvement, progress is obvious, I hope that in a couple of weeks I will also see the results consolidated. I plan to write more later. Kinesiologists are excellent professionals and helped a lot. Wonderful massage therapists. Therapeutic mud and electrotherapy were clearly beneficial. The organization of the treatment process impressed me with its thoughtfulness, clarity and smoothness. The reception staff were very helpful with all questions - from calling a taxi to thinking through the schedule of procedures. The food is excellent, simply very tasty, varied and beautiful. The cleanliness is magical. The rooms are spacious and comfortable. Everything works flawlessly. The sanatorium is practically in the forest, this is a big plus; there is a bus or taxi (inexpensive) to the center of Druskininkai.

Negatives

Part of our stay involved preventative repairs of the “swimming pool + vertical bath + jacuzzi + baths” complex; this cannot be called a drawback, but if we had known, we would have postponed our stay at the sanatorium.
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Виктория Клочкова
05.12.2017

Positives

Wonderful hotel! Excellent specialists! The cuisine is delicious and varied! The staff is friendly and welcoming! I advise everyone!
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Нина Тихонова
29.10.2017

Positives

Lux
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Tatiana KHROMTSOVA
26.10.2017

Positives

I just spent 10 days in this sanatorium. I confirm the reviews left by other travelers. The hotel is modern, cozy and well designed. The staff is very friendly, accommodating and professional. If you are looking for real answers to your health problems, do not hesitate to come here. For 3 years, I have suffered from shoulder pain. In a 10-minute diagnosis, Dr Valdas Tautkus explained to me the impact of the sport I practiced during my childhood and the work currently being done on my back! I was impressed! I'm going to try to apply the many tips I've received (I'm not sure I'll stop using parking assistance, but....who knows). Thank you very much for this interlude in my very rhythmic and stressful life! Good continuation and see you soon!

Negatives

Very little and without any importance
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Semion Shuster
11.10.2017

Positives

Great new resort! I liked absolutely everything! Cleanliness and comfort, professionalism and responsiveness of the staff, the quality of the procedures, and I would especially like to note the work of the restaurant’s chefs, the dishes were practically never repeated and were exceptionally tasty!

Negatives

no cons!
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Alena Zhdanovich
27.09.2017

Positives

excellent organization of treatment, recreation, food. Excellent motivated team of the sanatorium, everyone is very attentive, helpful and polite. highly professional kinesiotherapists, conscientious attitude to work. special thanks to the therapist Anna Poddubnaya for thoughtful and competent medical support, wellness, and individual selection of a wellness program.

Negatives

there was nothing negative.
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Василий Судак
22.09.2017

Positives

We are very grateful to everyone for their excellent work. We wish everyone health and good luck.
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Tatiana Lisitskaia
27.08.2017

Positives

Modern, comfortable sanatorium with polite, qualified staff. You can spend a significant part of the day in a robe; everything is located in one building. The doctor immediately prescribes the procedures, the staff draws up a sequence and gives a printout of the procedures for each day (I was there for 14 days). You can ask to reschedule the procedure, they will definitely accommodate you. Food - delicious buffet, more than enough. Two meals a day would be enough for me. The building is located near the forest, you can go straight into it for walks. Nearby are the Egle sanatorium, where there are marked paths. The stop of two buses (No. 1, 6) is 50 meters away (the schedule and traffic patterns are indicated at the stop), to the center and shops.

Negatives

For those coming to the sanatorium not by personal transport, it would be good to organize excursions. There is something to see in Druskininkai: the town itself, the Čiurlionis Museum, Gruto Park, the estate of the sculptor A. Česnutis. You can get to Gruto Park and Cesnutis by public transport, but it’s a little difficult to figure out. I walked 7 km.
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Лариса Черникова
20.08.2017

Positives

The holiday was a success - thanks to all the staff of the center! Firstly, I would like to note the newest building with a smart layout of all zones, interesting design of spaces, furniture, lamps, wall panels, paintings on the walls, quality and color scheme of finishing materials - all 5 points!! Cozy, stylish rooms with a comfortable bed and high-quality linen. General air conditioning in all rooms of the center - a comfortable temperature is maintained around the clock. Absolutely perfect cleanliness everywhere. Rooms are cleaned every day, linen is changed every three days, but upon request, towels can be replaced earlier. There are separate towels for procedures and in the pool with saunas. The food is excellent - high-quality products, quite varied and very tasty - with an emphasis on home-made Lithuanian cuisine, they now serve a wide variety of meat, delicious and varied fish dishes, very tasty and varied soups and almost everything mayonnaise salads were replaced with more interesting and healthy ones. Thanks to the shift in which Dalia works - they are more friendly, smiling and more quickly clear the tables and replenish the display of fruit (they sort it out very actively)). The treatment facility is completely satisfactory - everything is new and functioning perfectly. I especially liked the therapeutic massage and the individual. kinesitherapy with Daiva and Karolis. The guys are young, but they are already professionally working with your problem, and they are attentive. And a good instructor in vertical baths - Robertas - he watches how you perform exercises in the water and corrects mistakes, achieving correct execution. The effect is very noticeable! There is no mineral water, but you can walk 10 minutes to get it to the pump room of the neighboring Egle sanatorium. As for the location of the center, it absolutely suited me - not in the city itself, but almost on the edge of the forest - I turned the corner and you immediately find yourself in a real beautiful pine forest with paths along the lake, there is also a bicycle rental. And if you want to go to the city, there is a stop nearby minibuses, 10 minutes and you are in the city center. As for the view from the windows, it is guaranteed to be beautiful - onto the forest and clearing - only from rooms with balconies. In other rooms, it may be on the wall of a neighboring hotel or on a small city hospital nearby (but it is somehow not typical - very quiet, without ambulances with flashing lights and patients walking around). It didn't bother me. In general, I want to say that everything in the center is very well thought out and streamlined - you feel very calm, as if you are built into a perfectly tuned mechanism, without glitches. It gives you a feeling of comfort)) Yes, I also want to mention the stylish, friendly girls and the handsome guy at the reception! They are ready to answer any question and always try to meet the client halfway. There is no cultural program, but you can take a walk in the evening to neighboring Egle - there are interesting concerts there - paid and free in the new hall with excellent acoustics and a piano. I listened to pianists twice and a concert of a Lithuanian ethno-jazz group.

Negatives

Just a few comments: -the bathroom lacks a cup for toothbrushes and a hook for clothes. - a girl who speaks exclusively English and Lithuanian works on the relaxation training procedure - which is what she immediately said. When prescribing the procedure, the therapist did not warn about this. But my command of English was enough to understand her short lecture and explanation of the methodology. - a very pleasant and sweet girl Camilla works on vertical baths and massage, but as a professional she is clearly not up to par - she doesn’t correct if the patient is doing something wrong, and this is very important, she also needs to learn massage, to the level of Daiva still far...
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Юрий Петров
14.08.2017

Positives

Very friendly and accommodating staff Stylish atmosphere Beautiful nature Staff speaks Russian
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Светлана Брызгалова
11.08.2017

Positives

Excellent treatment, good food, plenty of procedures, excellent staff, cleanliness, comfort, great location, greenery, lake, parking lot, all the staff speaks Russian, everything around is brand new, the accommodation is wonderful. In short, one of the best treatment centers in the Baltic countries. The lack of treatment with mineral water significantly reduces the therapeutic possibilities for those who have problems with the gastrointestinal tract. I will definitely come to the Rehabilitation Center again. Thank you.
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GOLODUKHIN DMITRII
05.08.2017

Positives

Quality treatment. Punctuality of all staff. No queues for procedures. Opportunity to undergo diagnostics of the cardiovascular system using modern equipment. Very clean. The sanatorium staff is extremely kind and always ready to help solve problems. Providing a permanent massage therapist, which is very important during the course of treatment.

Negatives

1. Monotonous diet. Among the hot dishes, pork and fish dishes are almost always offered. Moreover, pork and fish were on the menu one day for both lunch and dinner. There were beef dishes only 2 times in 12 days. Similarly - chicken and rabbit dishes. Expand the range. Otherwise, people who do not eat pork and fish remain hungry. Be sure to add oatmeal with water. For breakfast, only milk porridge is offered, although many do not drink milk. Salads are dressed with mayonnaise, which is unacceptable, especially in hot weather. Since these are perishable products. Shelf life - 1.5 -2 hours. According to technology, salads should be chopped, but the dressing should be nearby. Strictly in the cold. 2. Small pool. Swimming is almost impossible. In addition, very young children can swim in this pool. There must be a children's pool and there must be an instructor who controls behavior in the pool. 3. Lack of mineral water. It would be nice to have your own pump room, or to enter into an agreement with the Egle sanatorium on a course of treatment with mineral water. 4. I would like a more professional appointment with the attending physician. We brought photographs and maps, but no one looked at them. We just measured the pressure. There was no inspection. They don't ask about contraindications. 5. It is desirable to have a specialist in the field of gastroenterology, since this is a problem that almost everyone has. In addition, the announcement of the sanatorium indicates that the gastrointestinal tract is being treated. 6. There is no permanent kinesi instructor. It is advisable to secure it in the same way as massage therapists. 6. No excursions.
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Татьяна Гребенюк
29.07.2017

Positives

1. Excellent conditions for living and treatment (recuperation) - a center in a forest area, comfortable rooms, excellent medical facilities. 2. Heartfelt (attentive, friendly, sincere) specialists - doctors, managers, waiters, etc. - true professionals! Communication with them was a pleasure! I would like to come again! Thanks for everything and good luck to everyone!

Negatives

I gained 2 kg, now I have to fight the excess weight.
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Владислав Марцинкевич
28.06.2017

Positives

everything is great

Negatives

simply no
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Alina Noorkoiv
20.06.2017

Positives

convenient location surrounded by nature, huge rooms with beautiful decoration, high-quality beds, linens and robes, functional recreation areas, delicious food (and it’s good that it’s not classic diet food), the staff works with complete dedication (that’s why the procedures bring special pleasure), don’t smile everyone and everything in this hotel is impossible
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Olga Popova
09.05.2017

Positives

We had a great and useful time in April - early May. Excellent attitude of the staff, cleanliness, comfort! We will definitely come again!

Negatives

I didn’t like the food a little (a lot of mayonnaise is used), the drinks - there was practically only one juice - multivitamin, of dubious quality. And perhaps it would be worth opening the pool earlier, not at 8.
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Любовь Григорьева
08.02.2017

Positives

I really liked the decoration and design of the new hotel. Very good quality of food and treatment. Pleasant, friendly and qualified staff: both servicing and treatment.

Negatives

Not very good soundproofing of the rooms (can be taken into account during the next renovation). The hotel is also remote from the center of the town, which may be considered by some as an advantage, since it does not distract from treatment and relaxation, while others may see certain disadvantages, since in case of a delay in the center of Druskininkai, you will have to get there either on foot (40-45 minutes) or take a taxi (3-5 euros).
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Виктория Базаревская
30.01.2017

Positives

I really liked the sanatorium, we stayed for 10 days. New modern building, new equipment, very clean, very tasty. Dirty dishes were immediately removed, the selection of salads and sweets was a pleasant surprise. Many thanks to the kitchen and reception staff for their attention and care. I especially liked the treatment rooms, everything is immediately disinfected, towels and bathrobes in the room are changed regularly. Special thanks to the treatment staff, in particular the chief kinesiotherapist and his team, as well as the staff of the salt room. We have already recommended to our friends to go and recover.

Negatives

It was cool in the room, but the blankets were warm. I think it is very comfortable in spring and summer.
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раиса плотникова
23.01.2017

Positives

I liked everything very much. I had a great rest. everything is at the highest level. Thank you.

Negatives

No.
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Ирина Кондратова
31.12.2016

Positives

Everything is fine! The staff is very friendly. Quiet, clean, everything is pleasing to the eye. Amazing kinesitherapists. They love their job very much. There is a beautiful forest behind the building. If you came for silence and treatment, the ideal place is not during the high season.

Negatives

The food is not varied, but very tasty. The downside is that all dishes are in sauces, even salads, and in a sanatorium you want dietary food. There is practically no internet in the rooms, we had to go out into the open space. The staff did not offer a solution. The pool is small, but a maximum of three people can actually swim. On weekends or high season it can be noisy.
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VICTOR Mocanu
30.12.2016

Positives

Super good, nothing to say, perfect ❤️!!! Quality and price 👍
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Marina Nikishaeva
17.10.2016

Positives

We rested for 10 days in October. I really liked everything, the extraordinary, well-kept forest around the center, the pine air. The staff is very friendly, everyone speaks Russian, they responded to our requests instantly. The room is small, but very cozy, clean, the plumbing is all shiny, the room has bathrobes, slippers, a kettle, bed linen and bathrobes were changed after 3 days, they cleaned well and quickly. We had 5 procedures a day. The staff during the procedures are absolutely polite and friendly. The equipment in the physio and bathroom departments is all new, there are disposable paper sheets or clean towels everywhere. Food in the restaurant: although the choice of dishes is not large, everything is very tasty and beautifully decorated. The restaurant staff is polite. I really liked the baths in the pool, the pool itself, and the vertical bath procedure. Free parking under the barrier. We would like to wish the center further prosperity and development and more patients! And we are already waiting for the next vacation to meet you!

Negatives

Some little things, but let's hope it doesn't happen again
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Галина Яливец
04.09.2016

Positives

1.Various, tasty, beautifully presented food 2. Attentive staff 3.Cleanliness 4. Spacious, stylish room 5. Good massage

Negatives

1. Baths in the pool are turned on only at 16.00. 2. The doctor is not very competent in the operation of the equipment located in the center.
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Answer from Rehabilitation Spa Hotel UPA

Уважаемая, Галина, мы рады, что Вам понравилось у нас. Что же касается аппаратуры – то она у нас новая, последнего выпуска, работает хорошо. Наверное, у многих из нас случались ситуации, когда ''зависал компьютер'', что и случилось в этот раз. Мы ещё раз проверили технические возможности аппарата и надеемся, что такая ситуация не повторится. Мы рады, что процедура Вам была выполнена, несмотря на досадные технические трудности, и Вы получили ответы на все интересующие Вас вопросы. Хочется верить, что еще не раз увидим Вас в нашем центре. C уважением, менеджер UPA Rasa Suchanekienė.