references
Alexander Bauer
29.03.2019
Positives
Very good medical professionalsNegatives
The location is a bit out of the way, but you can live with that
Natalija Karkozasvili
20.03.2019
Positives
I have no positives or negatives, everything is average. The team works efficiently. They cook well. . Everything is clean and tidy. Good therapist. Danuta and Jurgita are doing great work.Negatives
The treatment is formulaic. Just rest and leisure. There wasn't enough food for dinner a couple of times. You are allowed into the pool once. The treatment is suitable for pensioners. They don’t know how to clean the rooms at all. And they could close down all physical therapy altogether.Answer from Rehabilitation Spa Hotel UPA
Добрый день, Спасибо Вам за Ваш отзыв. Мы заботимся о наших гостях и стараемся делать всё возможное для максимального комфорта. Благодарим Вас за хороший отзыв в адрес наших сотрудников. Обязательно возьмем на заметку все замечания. С персоналом мы обсудим проблемы, которые вы указали, и возможности улучшения качества обслуживания гостей. Уверены, что следующее посещение нашего центра принесет только положительные воспоминания о проведенном времени.
Nina Kistner
06.02.2019
Positives
Staying at the UPA hotel brought only positive emotions. All activities of all services of the sanatorium are impeccably organized. The medical staff are professionals in their field, the service staff is also excellent. The kitchen deserves only an “excellent” rating. It feels like a good school, and the credit for this goes to the head doctor of the sanatorium, Mrs. Poddubnaya.. Not in any sanatorium in Lruskininkai and Birštonas, where I have been many times, I had such a great rest and improved my health.. I wish all the best to the entire team of the sanatorium!!!Negatives
I haven't encountered anything negative!!!
IHAR HALUNOU
25.01.2019
Positives
Excellent sanatorium, new and modern. And clean! We vacationed with children 4 years and 6 months old, we liked everything very much.Negatives
1.No bath in the room, only a shower. This is inconvenient when you have a baby and you couldn’t bathe him in 7 days. 2. There were often no empty seats in the restaurant on the first floor, so we ate on the second. But this is not a significant minus.
Maxim Sotskiy
13.01.2019
Positives
Everything is wonderful! We rested and recovered very well. Thanks for listening to the previous comments and putting lots of hooks in both the bathroom and the room! You have a lot of meat snacks in your restaurant, but they don’t have enough horseradish to go with them.
Halina Ivanova
30.12.2018
Positives
Pros: very friendly staff at the reception, professional doctors who devote enough time to listening to complaints and examinations, all procedures are of high quality, the room is simply excellent, large and comfortable, varied food, all the staff, without exception, are polite and friendly. Thank you all so much and see you next year.Negatives
Negative... I don't remember any. Everything is professional and excellent.
dmitri fleitman
16.12.2018
Positives
I went a second time because the first time they were very helpful! I liked everything especially the attitude of the staff, the cleanliness, the comfort...... last time I wrote that the negative thing is when the treatment is scheduled for the whole day and it is not possible to walk around the city, this time everything was scheduled until 12 at 13 lunch and walk and relax, in general I recommend!!!
Ольга Александрова
08.12.2018
Positives
My acquaintance with the UPA rehabilitation center was just great! I liked absolutely everything, starting with the highly qualified specialists and friendly staff of the entire hotel. I really liked the interior of the entire hotel, the size of my room and its cleanliness. I would also like to say words of gratitude to the restaurant employee, because for two weeks there was always: variety, freshness, quality, and delicious! After staying at the hotel, I was left with a great desire to return to it again! Thank you very much to Anna Poddubnaya and the entire UPA team - this is a real team!!! Keep it up!)Negatives
No
татьяна яцук
16.11.2018
Positives
I received quality treatment and a wonderful vacation. A huge thank you to the entire UPA team.Negatives
Rather, a request: I would like to set a clock on the floors (there is one for 2), since it is “tied” to the procedures. Otherwise everything is great!!!
Maria Heinrich
22.10.2018
Positives
Everything was fine from the first day of arrival until departure, polite staff, excellent procedures, clean, comfortable rooms, good food, everything was always fresh and tastefully home-cooked, especially dairy products, we also liked the nature around the sanatorium, we had a good rest, we plan to repeat restNegatives
We did not have enough prepared sauces for the meat, the meat was often dry...
Olga Ratner
11.10.2018
Positives
Cleanliness, excellent qualified medical staff, good food.Negatives
It was very crowded in the restaurant... during breakfast, lunch and dinner it was difficult to find a place to eat, and given the connection to the procedures, I missed lunch a couple of times. Perhaps the administration should think about this... The room was not always cleaned. And you cannot allow the service staff to smoke, and then ride in the same elevator with the guests and clean the room - after some maids had to ventilate the room.Answer from Rehabilitation Spa Hotel UPA
Добрый день, уважаемая Ольга. Мы очень благодарный вам за отзыв об отдыхе в нашем центре. Вопрос с питаем мы уже решаем: будет открыто помещение кафе на 2-ом этаже и часть гостей сможет спокойно завтракать, обедать и ужинать в нем. Мы обсудили с горничными правила обcлуживания и уборки комнаты. Напомнили им про требования для чистоты уборки и личной гигиены. Ваши отзывы и замечания помогают нам расти и повышать качество обслуживания. Будем рады встретить Вас снова у нас, что бы Вы могли убедиться как нам это удается. С уважением, Rasa Suchanekienė
Vera Sidorovskaia
01.10.2018
Positives
Everything is great, the staff is wonderful, the procedures are very well chosen.Negatives
No negative found!
Tatjana Tschudinova
24.09.2018
Positives
Everything is at the highest level!!!! We had great fun, we didn’t want to leave, we want to come back next year, Thank you all so much!!!!!
Victoria Zakrzhevsky
18.09.2018
Positives
Politeness of the staff, attention to all requests. Purity. On the highest level. The food is great. The location is great. Security at the highest level. The bus is nearby. The parking lot is convenient and closed with a barrier. The medical staff is very pleasant and highly professionalNegatives
No cons
Marina Kolomoytsev
15.09.2018
Positives
I liked absolutely everything - the location of the sanatorium is far from the roads, near a forest and a river - the work of the staff - everyone without exception - the procedures are carried out professionally - excellent varied and almost homemade foodNegatives
No cons found
Ilona Antonova
02.09.2018
Positives
A very interesting project and design of the sanatorium itself - stylish and technologically advanced. It’s good that the sanatorium is small - only 90 rooms, so there is no crowding anywhere - neither for procedures (everything is strictly according to the schedule), nor during meals. I liked everything very much. Thanks to all the staff.Negatives
I have already read in reviews that in the bathrooms in the rooms there are no cups to put toothbrushes in. So they still don’t exist. You have to take those that are intended for drinking.
Адина Пергаменщик
24.08.2018
Positives
For two weeks, my friends and I rested in the UPA sanatorium. Everything was magnificent: the bright, rationally planned building, the cleanliness and comfort of the rooms, the attention and friendliness of the staff. The accuracy of the work of all treatment rooms. There were no waits or queues. There was a feeling that everyone was trying to do our vacation was as pleasant as possible. Special thanks to Dr. Anna! This is a person who is always ready to listen, understand the situation, and help! The food was very tasty and varied. Such an abundance of the freshest salads is not often found in hotels. Thanks to the girls working in the dining room and to all the staff!!!Negatives
Only one meeting left unpleasant memories. I accidentally contacted the sales manager. Rudeness, rudeness, unprofessionalism. It’s a pity. I didn’t want to spoil the review.
дмитрий флейтман
11.08.2018
Positives
I really liked the service, good staff, very attentive, if possible, they will always meet you! The rooms are clean and comfortable. Located separately from civilization, very quiet in the forest by the lake, free parking, good air, there seem to be a lot of people, but you don’t feel it. wonderful time spent treatment and relaxation,Negatives
more of a wish than a negative treatment is extended over the whole day and there is practically little time left to explore the city and the country; it is advisable if a couple is traveling to combine treatment together!!
Маргарита Товкес
31.07.2018
Positives
There is a large crowd of vacationers in the restaurant during meals, resulting in large queues.
Зинаида Кордун
18.07.2018
Positives
The procedures are prescribed by the doctor taking into account existing problems and possible contraindications for my body, and not taking into account only my desires or price, i.e. They are not some kind of average set-package, but a rather individualized program. After 5 UPA procedures, the kinesiotherapist identified the exercises that were most necessary for me, which I was able to write down under his dictation as recommendations for further independent exercises after returning home.Negatives
In the time free from procedures, there is nowhere and nothing to do on the territory of the rehabilitation center (you need and can go to the territory of the neighboring Egle sanatorium, where there is a library, concert hall, shops, clubs), or go to the city center. There are no cultural and entertainment activities. You can only go to the pool again or rent a bike and go to the city or forest. But this disadvantage can be a plus, because... does not allow you to stay in one place. Overall, I enjoyed my stay at this rehab center!
Natalja Kornejeva
30.06.2018
Positives
Good and necessary procedures. Big choice. I highly appreciate the work of kinesitherapist Robertas Adomaitis (I believe that all other specialists are professionals, but he worked with me several times - very professionally). I liked that you can go to the pool at any time convenient for you, and not at certain hours, as in other sanatoriums. And although it is stipulated that you can visit the spa only once a day for an unlimited time, no one really controlled it. Towels and sheets are provided for all treatments and in the pool - no need to bring anything from your room. Special thanks to the service staff - the room was cleaned efficiently, unnoticed by the occupant, the bed, towels, and bathrobe were changed, even when it was not particularly required. I liked the food - there was always a dietary choice - chicken, turkey, rabbit, fish, a lot of vegetables (steamed, fresh, pickles) and fruits. There are coolers with water on the floors: hot, cold, carbonated or natural - you choose. In the lobby you can always pour a glass of water with lemon and mint. All procedures are carried out strictly according to schedule - come and get, no need to wait. Everything is prepared for your arrival. And yes, I really liked the salt room and its smiling and welcoming “hostess”.Negatives
Not negative, but advice: Come for breakfast-lunch-dinner an hour after it starts - there are many empty seats. The choice of dishes remains the same.
Альфия Газина
29.06.2018
Positives
The center staff copes well with their functional responsibilities. All conditions have been created for a comfortable stay: clean rooms, a varied menu for every taste, skillfully performed procedures.Negatives
Suggestion: schedule a second visit to the therapist to discuss the effectiveness of the procedures performed.
Ирина Меламед
23.06.2018
Positives
Being a healthcare organizer myself, I can imagine how difficult it is to create a team. Therefore, our deepest respect to all medical personnel. And yet it is impossible not to say something about the kinesiotherapy department, headed by the mockingly smart Valdis. Unfortunately, I was unable to get a follow-up appointment with him so that he could evaluate the work of his department. And Virginia, who copes like a bee with such a large amount of basic and preparatory work. Of course, there is not enough room for mud therapy, but this is at the discretion of the administration. And quiet, so unnoticeable in the Work, Wilma and her assistants, little “black ticks” - quickly and quietly doing such work, which is necessary in conditions of limited space. Sincerely Melamed, you all helped meNegatives
The air conditioning system did not cope well with its “responsibilities”. They asked to exchange the number for the shadow side - they did not meet us halfway. There are no paths for the path. It’s bad with Nordic walking poles - there is no way to allocate three hours for walking, the time is occupied by procedures. The music in massage rooms is reminiscent of accompaniment in funeral halls. No excursion programsAnswer from Rehabilitation Spa Hotel UPA
Уважаемая Ирина Меламед, Мы с вами много общались на месте, объясняли как работают системы. У нас воздух охлаждается холодной водой, которая течет по капиллярам. Если не открывать окна, то система работает и можно самим регулировать оптимальную температуру. Число комнат в теневой стороне ограничен, в период вашего прибывания не было возможности поменять комнату. Наш центр на окарине города, мы находимся рядом с лесом. В городе много велосипедных и пешеходных дорожек. Центра своей территории, которая бы имела дорожки для прогулки не имеет. Палки для ходьбы мы сдаем на прокат на три часа. На короткое время их сдавать не выходит, потому что если люди берут их для прогулки, то это занимает 2,5-3 часа. Мы вам предлагали ходить с группой с кинезитерапевтом. Это занимает 0,5 часа, но вам это не подошло. Во время вашего отдыха организовывалась не одна группа на экскурсию, приходили гиды, раздавали информационные листочки. Мысами не занимаемся организацией экскурсии, но всегда помогаем вызвать тех людей, которые этим занимаются. Репертуар музыки мы пересмотрим, может быть она не всегда актуально подобрана. С уважением, Rasa Suchanekienė, reabilitacijos centras UPA
Савиля Усенова
08.06.2018
Positives
The food is excellent, everything is very tasty, home-cooked, especially the pancakes with cottage cheese, very good milk, Dali’s shift is just great, they always help everyone after surgery; The purpose of my trip was rehabilitation after knee replacement. Of course, everything depends individually depending on the physical condition of each patient. I walked on crutches at the end of my stay in the UPA (I was there from May 7 to May 28, 2018) up to 3.5 thousand steps, that’s about 2.4 km a day, I think it’s very good, but I don’t use crutches cleaned up. I was led by doctor Anna Podubnaya, very attentive, courteous, in the first days she came running to my room or to the dressing room to look at the stitch, she always received me without any problems if questions arose on my part. Kinesitherapy: I give a very good assessment to the work of Valdas, Gretta, Donata, I liked Robertos the most, he always explained everything how the muscles work, which ones need to be used, massages them if necessary. The nurses on the 2nd floor, in the wing where patients after surgery are on duty around the clock and are very responsive and attentive. the girls in the physiotherapy room treated the suture with a bioptron (light), creotherapy, paraffin on the hands - very sensitive and courteous. The massage therapists also work well, they change constantly, but I liked Rokos’s massage, very strong hands, he did a good massage. To summarize: I consider the purpose of my trip, rehabilitation, to be completely justified. The entire staff of the UPA deserves a very high rating for their attitude towards patients, I really liked their attitude, it was very pleasant to undergo rehabilitation in such a caring atmosphere on the part of the staff.Negatives
transfer is very expensive in UPA, we paid for 3 transfers (1 from Kaunas and 2 to Vilnius airport) 210 Euro, I think this is overpriced. vertical baths - at the first time of the procedure, I could not get up and get out of the pool, and as a result, when leaving, I twisted my sore leg, although there is a system for getting up from the pool (which I learned about later from the doctor) - why didn’t Inga lift me up with the help I don’t know this mechanism, seeing that I can’t get up from the pool. As a result, I gave up verticals. bath
Валера Войшель
11.05.2018
Positives
Very nice staff, good cuisine.Negatives
The only negative is the light-permeable curtains.
Валентина Бань
07.05.2018
Positives
Staying in Druskininkai is always positive. Forest city is what I call it. UPA really liked it. Thanks to the UPA team of specialists for a great time spent with health benefits.
Anna Salalaika
09.04.2018
Positives
I liked everything very much.Negatives
The only negative is the beds. They may be some kind of special ones, but they squeak a lot every time you turn.
Александр Куновский
31.03.2018
Positives
Convenient location, interesting and I think effective kinesitherapy, excellent breakfasts, no fussNegatives
There is virtually no boiled (dietary) fish; some of the staff have problems with the Russian language
Борис Смоляр
15.03.2018