references
Tatiana H.
18.06.2025
Positives
Treatment, nutrition at a high levelNegatives
The rooms were poorly cleaned. Terrible pillows and mattresses. Woke up with back and neck pain. TV is impossible to watch. No smart TV and no channels in Russian. However, there are many Russian-speaking tourists from Israel. I think this should be taken into account.
Galina T.
25.05.2025
Positives
Very friendly professional staff: duty administrators, nurses, waitresses, masseuses. Modern building with cozy rooms, recreation area, treatment rooms, restaurant, swimming pool and saunas. Delicious food. Excellent location outside the city, in a pine grove, by the lake. Easy access to supermarkets (from 500 m), museums, attractions, restaurants. A doctor sees those arriving on weekends, prescribes procedures on the same day.Negatives
On the day of arrival, the administrator on duty informed us of someone else's order: 3 meals a day, 5 procedures, 200 euros cheaper. We had to send our order to her e-mail: 2 meals a day, 12 procedures. The doctor who received us on Saturday did not speak Russian well and did not know exactly which procedures were included in the package. The set of procedures in the package is small: massage, lymphatic drainage, salt room, oxygen supply. I wanted to get spinal traction in water and gymnastics in water. Water gymnastics took place only once. There is no free access to the gym. Gymnastics in the gym was refused (classes are only in Lithuanian). The price list for additional procedures is quite high. The transfer from the hotel to the Vilnius airport was extremely poorly organized. Having confirmed our order, the company stated that the departure time would be communicated to the hotel by e-mail and phone 24 hours in advance. This did not happen. The day before departure, we had to call the dispatcher 5 times, who spent a long time looking for our names, stuttered and promised to call back. When he called back, he gave other names and a departure at 6:00, which did not suit us (the flight was at 8:20, the airport was almost 2 hours away). Then he was surprised: he said that we did not order departure. Finally, around 16:00, he said that the car would arrive at 4:20, without indicating either its number or the driver's name. We had to ask the manager on duty to speak to the dispatcher in Lithuanian. When the driver (15 minutes later) picked us up, he claimed that he was assigned to transport only one person. It's good that there was a place (there were already 2 passengers from the "Lithuania" hotel in the car, who were assigned to leave at 5:00, but were picked up at 4:00). When paying for the transfer at the airport (35 euros), the driver was surprised: he was not informed about the payment. This story cost a lot of nerves and time and spoiled the impressions of the trip. The return transfer service in this form is unacceptable!
Viesturs L.
03.03.2025
Positives
The staff is kind, the registration at the sanatorium is quick, the procedures started on the same day, the food is delicious, there are no problems with the choice, there are few visitors in the restaurant, the pool and saunas are excellent, there are various powerful water massage jets available in the poolNegatives
if you want any additional procedure for a fee, very expensive
Kira S.
05.01.2025
Negatives
I rate your company's work as terrible. The room was not reserved for me, the sanatorium did not know anything about my reservation. I wrote to you twice, you did not bother to answer or apologize. Although I am your regular client. Or rather, I was. Now I will only book directly at sanatoriums.Answer from Rehabilitation Spa Hotel UPA
Response from Sanatoriums.com: Dear Kira S., We sincerely apologize for the current situation. We will definitely look into the reasons for what happened and will contact you by email as soon as possible. Best regards, Sanatoriums.com team.
Veaceslav I.
08.11.2024
Positives
Ok
Ivanna Z.
18.09.2024
Positives
Wonderful resort, great staff. Clean, beautiful and delicious! Thank you.Negatives
Very poor soundproofing between rooms. Especially when families with small children arrive and they are placed next to each other, in the next room.
Evgenya M.
12.09.2024
Positives
We really liked your place. It's an ideal place to relax from the noise and bustle of the city. The staff is wonderful, the treatment is good. Thank you, we will recommend you.
Povilas R.
12.09.2024
Positives
Personnel l. polite The food is variedNegatives
I think it should be in two rooms If one person lives The bed is one double, not two pushed together
Marat U.
27.05.2024
Positives
A wonderful vacation, relaxation for body and soul! Excellent quality of treatments, attentive staff and delicious cuisine! Fabulous location in the forest, on the shore of the lake! Highly recommended!Negatives
No negativity!
Aliaksandr N.
18.04.2024
Positives
Everything was at the highest level, excellent location, effective treatment, superbly performed spa treatments, a huge selection of delicious dishes for every taste (special respect to the chef!), swimming pool and jacuzzi with panoramic windows overlooking the pine trees, the most comfortable rooms. We will definitely return here for relaxation and reboot! Thank you very much to all the staff!Negatives
Absent
Vilma B.
25.03.2024
Positives
"Upa" is located on the outskirts of the city of Druskininkai, near the "Eglė" pond and surrounded by pine forests. For those who like to walk in the forest - a great place!
Stanislav C.
03.03.2024
Positives
Everything is fine !!! Delicious food, impossible to stop.
Svetlana V.
03.11.2023
Positives
Overall I really liked everything. The treatment is very high quality, the doctor selected the procedures that really help with the problems that we have. Very good physiotherapists.Negatives
In our case, there is only one: due to the nature of our work, we must be able to work remotely for several hours a day. Internet speed is not up to standard Zoom call.((
Dzintra K.
16.08.2023
Positives
I liked the place and the building itself. Great staff, wonderful food.
Olena G.
13.07.2023
Positives
Thank you for a wonderful vacation. Nice hotel, great rooms, reception staff. Wonderful nature around. I liked everything very much
Liene B.
22.05.2023
Positives
Spacious rooms, quiet surrounding, very good food.
Natalja S.
09.01.2023
Positives
Sincere thanks to the entire team of the UPA Rehabilitation Center for the excellent rest, procedures, wonderful environment and delicious food. I especially want to thank Dr. Anna, who selected and explained in detail the effects and appropriateness of the procedures. The highest ratings and words of thanks.
Mona O.
04.12.2022
Positives
Therapies were excellent especially the physiotherapy department. Great variety of treatments. Rooms very spacious and clean. Reception staff were very helpful and friendly. Overlooking a good experience and would highly recommend it.Negatives
Variety of food was limited. Buffet food tended to be lukewarm. Access to getting refreshments as the dining area was finished at 7.30pm
Батцион М.
29.11.2022
Positives
Thank you to all the staff for their responsiveness and attentiveness. I especially want to highlight the employee in the restaurant named Dalia, dark little (in skirts) for her care and attentiveness. We hope to come again many times, thank you
Baruch A.
22.11.2022
Positives
I would really like to note: Dr. Victor, at the Loret reception, you can see a desire to help, underwater massage - Angelia.Negatives
Unlike other sanatoriums, UPA made the transfer chargeable this year. Of the week that we were in the sanatorium, two out of three baths were not working for two days! no one warned! There is also no TV in Russian, we understand that this is most likely government policy, but we are not from Russia (my wife is from Uzbekistan) and we know Russian. Every year we go to you and what I wrote is in the way!!!
Vitaly T.
31.10.2022
Positives
Everything was very good, next year we will also use your site!
Ury Z.
11.10.2022
Positives
The main thing is the people. We saw a large, friendly, close-knit family of interchangeability. This applies to all services from the reception to the medical care service and the medical part. Thank you for a great vacation, very decent treatment. I recommend it for long-term treatment and rehabilitation.
Татьяна Р.
23.09.2022
Positives
The food is delicious.Negatives
My wife and I vacationed in Egle Comfort on September 15 and spent 5 days at the UPA Spa Hotel. If the SPA is 4 stars, then Egle is 5+. No comparison. The spa deserves 3 stars. Nice room and delicious food.. The food place itself is disgusting. The place is small, everything is crowded, cramped, there is a queue. Coming later means the buffet turns into what's left.. 3 stars.
Natalija H.
01.09.2022
Negatives
It was very uncomfortable to be in the restaurant because of the disgustingly creaking chairs - waiters and visitors moving the legs of the chairs on the floor made a terribly unpleasant loud sound. Not entirely healthy people rest in the sanatorium, including the nervous system of not everyone like that of athletes.
Ion C.
19.08.2022
Positives
Good afternoon Many thanks to sanatoriums. com for your excellent work. I am very glad that I rested and received treatment at the UPA sanatorium. More thanks to the UPA team and especially LORETA, GINTARE REKESIENE, ALVYDA TALETAVICIENE, ASTA, VITALIA... The whole team, like a single family, did their job very professionally. The rooms are clean, the procedures are very good, the location of the sanatorium is in a cozy area, close to the lake where swans swim. Thanks to the chefs for feeding us very tasty food. I want to go backNegatives
On the negative side - time passed very quickly
Alexander C.
16.08.2022