references
Ilana Faiman
23.04.2024
Positives
I liked a lot. Delicious and varied food. The rooms are good. They have everything: a comfortable bed, TV, safe, refrigerator. The sanatorium has an excellent location: there is a forest around, there is plenty of room to walk for a long time. High-quality spa treatment.Negatives
In the pool, people don’t know how to behave: they don’t follow the rules, they jump, they swim across. This makes it difficult to swim. My (1) transfer was poorly organized. The day before they called me and said that I had to wait 2 hours for the transfer, after which we went to the airport to pick up the next client. It turned out that there was a mistake - the client was supposed to arrive the next day. So I lost 3 hours! This is a logistical error for which a specific person is to blame. This outraged me.
Galina Bžezinskaja
09.04.2024
Positives
The spa area and pool are great!Negatives
Some dishes were too salty!
Irene Esau
07.04.2024
Positives
We have been here twice and are totally satisfied. Everything was great. We had a great time relaxing.
Nadežda Belaja
06.04.2024
Positives
Everything was great! Many thanks to your team! Professional team and organization of all services!
Natalia Hoveland
11.03.2024
Positives
Great, attentive staff! Good choice of food. High-quality approach to procedures. Cleanliness is at a high level. A very positive stay at the resort. This was my second time visiting the sanatorium, I would be happy to come again and recommend it to my friends. Thank you everybody!
Dzmitry Redzkin
13.02.2024
Positives
Everything was amazing. Staff, attitude, manual massage, procedures, food and drinks. Thank you very much for fantastic accommodation and amazing health recreation.
Jelena Pettai
22.01.2024
Positives
Very high-quality treatment, good medical facilities, in 11 days of stay we got a real tangible positive effect.Negatives
The procedures prescribed by the doctor at the reception desk are prescribed without alternation, be sure to check and ask to change them in order to achieve maximum effect.
Natalja Nikanorova
27.11.2023
Positives
Great holiday, we came a few years ago. It got even better. Well done! Treatment at a high level. Nutrition is beyond praise!Negatives
We lived in building C. It suddenly turned out that there was very good audibility there. When you lie on the bed, you can clearly hear everything your neighbors are talking about, even ordinary (soft) speech.
Juri Braun
17.10.2023
Negatives
The fair-haired girl where they give out tea cocktails is very unfriendly, you need to talk to her, you can’t behave like that with clients, she’s not feeling well, she literally rips the card out of her hands with anger, that’s just one negative thing, but everything is fine.
Lilija Vinogradova
26.09.2023
Positives
I will come again and will definitely recommend to my friendsNegatives
It is impossible to get some procedures even for money (for example, gum massage), but useless ones are prescribed, which are simply a waste of time. It is impossible to find a complete list of procedures, the registry sends it to the website, there is no complete list on the website.
Irina Kohl
17.09.2023
Positives
I was completely delighted. Very nice staff. What is very important for me is that I was able to turn off my head and enjoy relaxation and treatment.Negatives
One single note. There is no point in saying that if you don’t have time for breakfast on the day of departure, then you have to order it in dry form two days in advance. It would not be bad if this were written somewhere.
Sergey Chekersky
27.08.2023
Positives
I really like the Egle sanatorium! This is not the first time we have come and we will come again.
Perepelitsa Zinaida
18.08.2023
Negatives
The mineral waters are salty and water quality control is not observed. In the package of ordered services, we paid for only one piece of 10 kg of personal luggage instead of another piece of 10 kg and we had problems with which we were very dissatisfied with everything
Zita Bitvinskaitė
16.08.2023
Negatives
Even too much food is given, but it is of poor quality. It is better to allocate less food, but improve its quality and preparation. Don't understand why you need snacks? You don't go to the sanatorium to get drunk, do you? Therefore, once again, food and the quality of its preparation are very important for health. But in this sanatorium, he neither brings pleasure nor adds health. Pay attention to this. Everything else is great.
Marina Fisheva
29.07.2023
Positives
Excellent service, good varied food, friendly attitude! Thanks a lot!Negatives
No!
Valetina Tahtarov
09.07.2023
Positives
Very professional work by doctor Inna Lafer and massage therapist Vadim. Attentive workers during the procedures. The schedule for receiving Kardis Virkutis procedures was excellent. We had a rest and received a boost of energy!
Lydia Sawall
08.05.2023
Positives
We were satisfied and can only recommend it. Come again
Margarita Lankina
04.05.2023
Positives
Excellent, friendly staff both at the reception and in the treatment rooms. Wonderful doctors. I liked that you can walk down the street to the dining room. Short road to the center (10 minutes by bus). A manicurist is a specialist in his field.Negatives
1. When booking, there were several rooms to choose from, I contacted a representative of sanatoriums.com to find out if it was possible to put a folding bed in the room. After a positive response, I booked a room. As a result, I was asked to change my number because... As it turned out, it’s still not possible to install a folding bed. They explained everything as a technical error. There was no compensation or free replacement of the number either. Very unprofessional service from sanatoriums.com! 2. Ilona works in the cafeteria and angrily scolded my 4-year-old son for pressing the button on the juice machine twice so that it flowed out of the glass. Ilona pushed him away (!) and at the end of her angry tirade she said “get out!” I wrote a complaint against the employee, but no one contacted me to tell me about the outcome of this complaint. 3. The employee cleaning our room told other guests that my son had wet the bed. These guests told me this: “is your son still peeing?” Some incredibly humiliating treatment from the service staff!
Maya Shikalov
03.05.2023
Positives
We really liked it. We recommended it to friends. They are going in May.
Dina Gorebnko
27.04.2023
Positives
Egles Standard. building A, 14 days. Wonderful holiday, good, high-quality treatment, wonderful staff. Nutrition. The food is very tasty. The choice of dishes is not as rich as last year, but you definitely won’t leave hungry + wonderful pastries, buns, cakes + fruit. Receptionist in the medical building. Here you will always be greeted by wonderful, pleasant staff. I would especially like to highlight REGITA and KAROLIS for their professional and prompt assistance and friendly attitude towards clients. Massage. I would like to highlight and express special words of gratitude to the massage therapist VADIM PAVOCHKA. Amazing, strong hands, mixed massage techniques with careful work in the problem area help to relax muscles and relieve tension in just one massage session. There is a sense of great experience in the special massage technique, despite Vadim’s young age. A conscientious and professional person in his work. It is clear that he works with soul and conscience. Unfortunately, you don’t meet specialists like Vadim often. And without any exaggeration I can say.... The best of the Best... Kinesitherapy vertical and group. Once again I was delighted with the gymnastics and spinal stretching in the water and the two amazing instructors leading the classes - JOVITA SAULEVICIUTE and JUSTAS MAKEVICIUS. Your efforts and efforts in conducting classes are very noticeable and valuable to us. Everything is very clear, understandable and beautiful. We appreciate it and thank you!Negatives
In room G-56, the Stimawell device did not work correctly. Within 14 days it was still not fixed. The hospital employee from cabin G-60, an elderly woman, brazenly asserted each time that the device was new, in working order, and that the problem was not in the device at all, but in our height, mine is 1.75. That with her height of 1.50, the device works very well....))) The same employee confused the time and procedures, so when I came for the procedure at the appointed time and office, a man was already lying there. Amid the lamentations of oh oh oh, she had to tear the bare-chested man off the machine and send him across the corridor for a completely different procedure. After that, she could not turn on the device correctly, which had a very unpleasant effect on my body. This was my last procedure, which left a very unpleasant aftertaste. Saving towels, which were placed under the feet after water procedures (mineral baths, underwater massage), led to a huge number of falls and injuries! Don't change the towels in your rooms so often. I don't think anyone changes their towels every two days at home. Why do you save on the health of your clients who choose your sanatorium and bring you profit?
Heidi Gaidi Pilbaum
26.04.2023
Positives
The staff in the treatment rooms works excellently, professionally, and I can also say the same about the staff who schedule appointments for procedures. Always positive, they come to the rescue at any time. The dining room always has food for every taste, lots of fresh salads and other delicious things!Negatives
Unfortunately, this time, at the very first meeting with the doctor Eugenija Kemeziene, who, at the end of our meeting, did not agree on the prescribed procedures with me and, moreover, designated the procedures that were included in my previously paid package as paid. A few days later, I went for a paid ultrasound procedure of the thyroid gland and internal organs. I couldn’t undergo an ultrasound of internal organs that day, because my doctor who prescribed this procedure forgot to tell me that I couldn’t eat. The doctor who did the ultrasound scheduled me for the procedure the next day. After that, I decided to change doctor, this happened literally on the third day of my stay in the sanatorium. When I came to the new doctor Janina Sadeckiene for an appointment, this doctor at first did not let me into the office. From the very first words, she began in a commanding tone on the threshold of her office to point her finger at my card and the office located next to her office. She spoke to me in an aggressive manner, saying that I was in the wrong office and my doctor was seeing me in the office next to me. She screamed so loudly that the nearby patients sitting in the offices and passing by should have all heard her putting me in my place. The only thing I said was that I changed doctors. To which I received an answer that this cannot be done and that in general she cannot help me with anything. The last thing she told me was that she is collegial, that is, her focus is not on the health of the patient, but on the well-being of her colleague. She behaved in full confidence that she was doing the right thing. To top it off, she asked what I had there and I said that since she met me, I had no questions or requests for help. My last phrase was that I was very upset by this meeting, to which she shook her head and said that I could sit and calm down. My question is, where is this doctor’s ethics, morality, and empathy? I was advised to go to the administration to the general director of the sanatorium. The general director's secretary went out into the corridor and brought in a young man who did not introduce himself; he looked at me questioningly, standing in front of me. I managed to say just a few phrases and he interrupted me and said that he understood everything. He wrote down my details and said that they would contact me. Two days later, the girl from the reception called me and asked me to come in, she apologized that this happened with the procedures, although it was not her fault!
Galina Kumin
19.04.2023
Positives
This was my fifth time at the sanatorium. Everything was wonderful.Negatives
The feedback was not very good (for comparison: last year, they responded instantly) After sending flight data for the transfer, I still did not receive a response, my name was not included in the list. Fortunately, upon arrival, I went out to the waiting room on time and there were enough empty seats on the bus; if I had been a little late, the bus would have left without me. It was not a very good start to the holiday.
IULIIA NIKITINA
24.03.2023